SFOX is hiring a
Remote Client Services Specialist
\nAbout the Position\n\nOur Client Services Specialists (“CSS”) serve as the primary point of contact for customers. They are sFOX’s voice to the client and provide the connection between our Sales, Compliance, and Operations teams. Our CSSs possess a "second-to-none" work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the client's needs and exceed expectations, our Customer Success is critical to the success of helping maintain sFOX’s exemplary customer brand.\n\nWhat You'll Do\n\n\nAbove all else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs\n\nThrough demonstrated effective listening, can analyze customer problems and provide information and solutions in a timely and efficient manner\n\nCommunicate with customers directly over the phone or email to identify potential fraud\n\nThoroughly account information as part of client onboarding\n\nWork efficiently and effectively, both as a team and independently, documenting request outcomes for accurate tracking and analysis\n\nDevelop and maintain positive customer relations and coordinates with other departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner\n\nUtilizes appropriate resource materials to effectively and accurately interpret‚ respond and resolve customer inquiries and problems\n\nEmploys strong interpersonal skills to handle difficult calls courteously and professionally\n\n\n\n\nQualifications\n\n\n2+ years of experience providing customer service through phone, email, and chat\n\nAbility to handle time sensitive client inquiries with a sense of urgency and care\n\nExceptional oral and written communication skills\n\nAbility to communicate and collaborate with cross-functional teams\n\nStrong organizational and problem solving skills\n\n\n\n\nNot Required, but Nice to Have\n\n\nStrong knowledge of Excel\n\nKnowledge or experience with AML compliance regulations\n\nExperience in a trading firm, payment processing, bitcoin / crypto currency is a plus\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Crypto and Crypto jobs that are similar:\n\n
$90,000 — $180,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nKingston, Saint Andrew, Jamaica
Apply for this job
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Frontpage
🏝 Remote jobs
🌗 Dark mode
👩💻 Hire remote workers
🚨 Post a remote job
🍱 Compact mode
✍️ Remote work blog new
Health insurance for teams
Hacker News mode
Safe for work mode
