About the Role:\n\nThe Director of Vendor Operations plays a critical leadership role in Chime's Scaled Operations organization. You will be responsible for the strategic oversight and management of Chime's vendor partnerships that enable efficient and excellent member service experiences across our contact centers and back-office operations. This includes performance management, compliance, footprint strategy, and fostering a strong Chime culture within our vendor sites.\n\nThe base salary offered for this role and level of experience will begin at $168,570 and up to $238,900. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.\nResponsibilities:\n\n\n* Develop and execute the long-term strategic vision and roadmap for Chime's vendor operations, aligning to our guiding principles of frictionless products, self-service capabilities, and excellent support experiences\n\n* Lead all aspects of the full lifecycle management of vendor relationships, including selection, contracting, integration, optimization, and potential transition/off-boarding\n\n* Drive continuous improvement of vendor performance through KPI management, root cause analysis, process standardization, and implementation of operational excellence initiatives\n\n* Collaborate closely with internal teams (member experience, product, workforce management, etc.) to ensure seamless integration and alignment of vendor operations with Chime's evolving business needs\n\n* Provide strategic thought leadership, insights, and recommendations to executive stakeholders on vendor footprint, capabilities, and overall operations strategy\n\n* Lead, mentor, and develop a hard-working team of vendor management professionals across operational analysis, partner management, and process excellence\n\n* Exemplify Chime's cultural values and ensure consistent delivery of superior member experiences through our vendor partners\n\n\n\nQualifications:\n\n\n* 15+ years of dynamic experience in contact center operations, vendor management, and operational strategy within high-growth environments\n\n* Consistent track record of leading and optimizing large-scale, global vendor operations while maintaining operational efficiency and cost optimization\n\n* Demonstrated ability to influence, negotiate, and maintain strong strategic partnerships with vendors and executive stakeholders\n\n* Excellent analytical, problem-solving, and decision-making skills with the ability to synthesize sophisticated operational data into actionable insights\n\n* Outstanding communication and leadership skills with the ability to inspire teams and drive organizational change\n\n* Willingness to travel domestically and internationally (~20%)\n\n* Experience within the fintech industry is a strong plus\n\n\n\n\nThis role demands a top-tier operations leader with deep expertise in leading and optimizing large vendor ecosystems in support of delivering seamless, elite customer experiences at scale. The ideal candidate will possess a unique blend of strategic vision, operational rigor, vendor management capabilities, and servant leadership.\nA little about us\n\nAt Chime, we believe that everyone can achieve financial progress. We’re passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. \n\nWe created Chime—a financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.\n\nSo far, we’re well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, we’re inspired by our members’ dreams and successes, big and small. \n\nWe’re uniting everyday people to unlock their financial progress—will you join us? \n\n*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.\nWhat we offer\n\n\n* 🏢 A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether you’re local to one of our offices or remote\n\n* 💻 Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit\n\n* 💰 Competitive salary based on experience\n\n* ✨ 401k match plus great medical, dental, vision, life, and disability benefits\n\n* 🏝 Generous vacation policy and company-wide Take Care of Yourself Days \n\n* 🫂 1% of your time off to support local community organizations of your choice\n\n* 🧠 Mental health support with therapy and coaching through Modern Health\n\n* 👶 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents\n\n* 👪 Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.\n\n* 🎉 In-person and virtual events to connect with your fellow Chimers—think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!\n\n* 💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress\n\n\n\n\nWe know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.\n\nWe hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. \n\nTo learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. \n\n#LI-AM1 #LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Music, Travel and Non Tech jobs that are similar:\n\n $100,000 — $200,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

\nTitle: Senior Analyst – Strategy and Insights\n\nGoHealth Intro\n\nGoHealth is a leading health insurance marketplace and Medicare-focused digital health company. Through the efficient, multi-tiered guidance of our highly specialized licensed insurance agents, GoHealth meets Medicare consumers where they are in their enrollment journeys and empowers them to choose the plan and carrier best suited for their healthcare needs. Our extensive industry expertise, including the use of data science and machine learning with key investments in proprietary technology, helps consumers cut through the confusion and enroll confidently.\n\nWhy Apply\n\nAs an industry leader in the Medicare marketplace, we are compelled to not only embrace change but to actively be the change to adapt to our consumers complex needs. We believe in hiring risk-takers, innovators, and collaborators within our industry to create individualized, simplified healthcare solutions for our beneficiaries.\n\nOur #TeamGoHealth employees are at the core of our collective success; that's why we are committed to discovering the best in-class talent and ensuring that each team member receives the development tools and support they need to flourish in their professional endeavors.\n\nWe also understand that you may not check every box in our requirements list -- most applicants don’t! In fact, frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. GoHealth encourages you to break that statistic and to apply today!\n\nAbout the role: \n\nAs a Senior Analyst of Strategy and Insights, you will act as a lynch pin between Marketing, Sales, Finance, and the Executive team. You will help create GoHealth’s core operational plan while also ideating and implementing strategies to execute that plan. A successful Senior Analyst of Strategy and Insights will demonstrate the ability to autonomously analyze data, draw focused conclusions, build operational strategies, and execute those strategies while balancing multiple stakeholders. The Senior Analyst will join a growing team of 4.\n\n \n\nAbout the team: \nThe Strategy and Insights team comprises four dynamic professionals, spanning from Director to Senior Analyst roles. Functioning as the GoHealth 'S.W.A.T' team, they approach challenges with enthusiasm and a collaborative spirit. Beyond their work hard mentality, they are often found in the office parlor for weekly game days and team lunches.\n\nWhat you’ll do:\n\n* Collaborate with Cross-Functional Teams: Act as a key liaison between Marketing, Sales, Finance, and the Executive team to facilitate seamless communication and coordination, ensuring alignment with GoHealth’s overarching objectives.\n\n* Contribute to Operational Planning: Play a vital role in the development of GoHealth’s operational plan by providing insights, recommendations, and strategic inputs to enhance overall business performance.\n\n* Ideate and Implement Strategic Initiatives: Creatively contribute to the formulation of innovative strategies that align with GoHealth’s goals, and actively participate in implementing these strategies to drive business success.\n\n* Autonomously Analyze Data: Independently gather, analyze, and interpret relevant data to derive actionable insights, utilizing a data-driven approach to inform decision-making processes and enhance the effectiveness of operational strategies.\n\n* Build and Execute Operational Strategies: Develop comprehensive operational strategies based on data analysis and stakeholder input, and then lead the execution of these strategies to ensure successful implementation and achievement of business objectives.\n\n* Manage multiple stakeholders: Navigate and balance the needs and expectations of various stakeholders to foster collaboration and maintain alignment with the overall strategic vision of GoHealth.\n\n\n\n \n\nWhat we’re looking for: 1-2 years of experience in management consulting, investment banking and/or a strategy and operations role that blend the below qualities.\n\n* Analytical Mindset: Demonstrated ability to independently analyze complex data sets, draw insightful conclusions, and translate findings into actionable strategies to drive business success.\n\n* Strategic Thinker: Proven experience in ideating and implementing strategic initiatives, with a focus on contributing to core operational plans that align with organizational objectives.\n\n* Cross-functional Collaboration: Strong interpersonal and communication skills to effectively collaborate with diverse teams, including Marketing, Sales, Finance, and the Executive team, fostering a cohesive working environment.\n\n* Result-Driven, Autonomous Decision-Maker: Ability to autonomously make decisions and take initiative, showcasing a proactive approach to problem-solving and a capacity to drive results independently, with a proven track record of achieving and exceeding key performance indicators.\n\n* Project Management Skills: Experience in successfully managing projects from ideation to execution, demonstrating effective organizational and project management skills to ensure the seamless implementation of operational strategies.\n\n* Adaptability: Willingness and ability to adapt to a dynamic work environment, demonstrating flexibility in response to evolving business needs and a proactive approach to continuous improvement.\n\n\n\n \n\nLocation: Onsite/Hybrid/Remote\n\nPerks/Benefits:\n\n\n* Matrix per location\n\n\n\n\n\n\n#LI-DI1\n\nGoHealth Privacy Policy\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Non Tech jobs that are similar:\n\n $50,000 — $81,250/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States

About Revolut\nPeople deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 20+ million customers get more from their money. And we're not done yet.\nAs we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 5000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.\n\nAbout the role\nThe Financial Crime Operations department is at the forefront of Revolut’s efforts to keep customers and their money safe 🥷 Those ninjas work directly with customers to resolve issues and flag potential concerns. Using cutting edge technology, we aim to prevent financial crime in a way the banking world hasn’t seen so far 💫\nWe’re looking for a super skilled Team Lead to make sure our Analysts are operating at the best quality performance 📣 A solution-oriented individual who will handle customer and agent issues and look to resolve them. If you’re ready to stop providing a service and join us in delivering WOW to our customers instead – let’s get in touch 👇\n\nWhat you’ll be doing\n• Managing a team of 10-15 FinCrime Analysts\n• Managing the daily performance of employees, ensuring adherence to SLA expectations (e.g. productivity & quality)\n• Conducting regular one to ones, team meetings and performance reviews.\n• Challenging processes and procedure, in the context of continuous improvement\n• Raising awareness of unusual trends in performance, team, attitude and other management parameters\n• Seeking to go above and beyond the role by taking ownership of difficult problems, seeking to resolve ongoing issues, and being a leader in the workplace\n• Acting as a point of contact for the law enforcement agencies in the ongoing criminal investigations that commenced from the submitted SAR\n\nWhat you'll need\n• Fluent English (C1)\n• 1+ year of experience managing a team of 5+ FTEs\n• Relevant experience in AML/Compliance or card disputes is preferred\n• Familiarity with AML and sanctions regulations ( eg. JMLSG, ML regulations, OFAC, POCA and etc.) would be beneficial\n• Ability to work under pressure, managing multiple projects at once, and meeting tight deadlines\n• Strong understanding of the interplay between legal and business risk would be a plus\n• Ability to communicate positively, effectively, and efficiently with members of various internal teams, outside counsel, and regulators\n• Ability to demonstrate sound judgement\n\nNice to have\n• Practical knowledge of SQL\n\nBy applying for the above position, you will confirm that you have reviewed and agreed to our Data Privacy Notice for Candidates.\n\n#LI-Remote\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Finance, Engineer, Cloud, Senior, Developer, Analyst, Sales, Digital Nomad, Design, JavaScript, Typescript, Microsoft, Marketing, Legal, Medical, Git, API, Mobile and Junior jobs that are similar:\n\n $65,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nIndia - Remote