\nMore than 130 years ago, we started with core values that never go out of style: listen, learn and help businesses and individuals reach their goals. Our financial strength and stability are key reasons Forbes names us one of the Best 100 Banks in America the past eight consecutive years and Newsweek names Banner one of the Most Trustworthy Companies the past four years.\n\n\nWith more than $15 billion in assets and over 150 locations throughout Washington, Oregon, Idaho, and California, we understand our role in the economy and take that responsibility seriously. In addition to offering a source of capital to personal banking clients and businesses of all sizes, we place a high importance on employee volunteerism and donate millions of dollars each year to community organizations.\n\n\nThe primary objective of a Principal nCIno/Salesforce Systems Engineer is to provide technical leadership for the Business Systems Administration team maintaining critical enterprise business solutions on-prem, in Microsoft Azure, and a Salesforce hosted environment. Incumbents in this position must have significant technical skills and the ability to apply those skills towards real, workable solutions in nCino for a dynamic business environment. Under the general direction of the IT leadership team and enterprise architect, this position is responsible to advises junior staff members in the group and is expected to plan and organize the group's workload, priorities and project deliverables. \n\n\n\n\n\n\n\nIn this role you'll have the opportunity to:\n* Maintain, install, tune, upgrade, and troubleshoot technical components and sub systems relevant to supported business applications. Develop code, scripts, systems, tools, or other solutions to reduce operational burden by automating complex and repetitive tasks.\n* Develop monitoring and maintenance strategies to ensure availability and performance standard are being met. Monitor and continually review existing applications systems to ensure they are designed to comply with established standards and to empower business operations. Enhance existing tools, develop scalable tools that reduce manual intervention, enhance prevention, detection, and mitigation of service impacts.\n* Perform evaluation of new application systems and partner with leaders across the organization to research and recommend solutions which balance business needs and risk mitigation. Assess architecture and current hardware limitations, define and design system specifications, and evaluate input/output processes and working parameters for hardware/software compatibility.\n* Lead the planning for and supporting disaster recovery and business continuity initiatives. Collaborate across engineering to drive operational health improvements, root cause analysis, post-incident discussions, and their associated remediation's that serve to improve reliability and scale operations.\n* Develop and manage relations with external partners and application vendors including installation and repair of services. Maintain service contracts and licensing; effectively negotiate with outside parties; escalate issues as needed.\n* Analyze and determine systems integration needs and requirements. Coordinates design of subsystems and integration of total system. Defines system support requirements to include monitoring, capacity, staffing and patching/updating. Develop and maintain appropriate applications documentation, including current design and operation.\n* Drive continuous improvement of system automation and system integration of business processes. Remain current on new technologies, methods, and procedure. Proactively identify opportunities to leverage technology tools and techniques to support and improve application resiliency, business processes and operation functions.\n* Identify risks to system integrity (security threats, DR incidents, data corruption), develop policies, determine appropriate precautions, create measurable standards, document procedures, implement changes, and perform ongoing maintenance to ensure business continuity during unplanned events.\n\n\n\nPosition Requirements\n* Bachelor's Degree: IT, Computer Science, or other related field required (an equivalent combination of education and experience may be considered) \n* Administrator certifications related to Salesforce highly preferred\n* 8 or more years of IT experience in the banking, finance, or insurance industry. Substantial exposure in application systems administration with a focus on enterprise-level software application platform required  \n* Experience implementing new nCino products onto the Salesforce platform required\n* Must reside in one of the following states: WA, CA, OR, ID, MT, NV, CO, UT, or AZ\n\n\n\nKnowledge, Skills and Abilities\n* Proven experience with complex system planning, configuration, and implementation. Knowledge of Core banking processing technologies, enterprise applications integration, and business process automation tools and best practices. \n* Demonstrate strong technical expertise in installing, configuring, and maintaining software applications in a complex IT environment. Proficiency in troubleshooting performance issues and root causes. Knowledge of programming languages and web-based technologies. \n* Intermediate to advanced knowledge of compute environments, such as server hardware, storage, and virtualization. Skill in scripting language technology, such as PowerShell, Python or T-SQL. Good understanding in data mapping, system conversions, and system integration. Experience with Cloud technologies, such as Kubernetes, Microsoft Azure, and or Amazon Web Services. \n* Ability to meet established deadlines and handle multiple customer service demands from internal and external customers. Able to convey appropriate level of detail effectively to all levels of the organization including non-technical staff and leadership. Excellent communication skills both written and verbal. Ability to collaborate to solve technical problems across teams. Excellent customer service skills, including the ability to handle difficult situations with tact and discretion. \n* Possess a high degree of initiative and motivation. Knowledge of ITIL and ITSM governance concepts. Ability to prioritize and execute tasks in a high-pressure environment. Ability to author policies, document risks, and propose solutions to IT management and senior leadership. \n* Knowledge of commonly used financial industry concepts, practices and guidelines. Familiar with federal and state laws/regulations relative to the IT industry. \n\n\n\nTravel\n* Up to 20%\n\n\n\nCompensation & Benefits\n* Targeted starting compensation range is based on location and experience: $150,000 - $180,000\n* Incentive and commission compensation may be awarded for eligible roles\n* Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life\n* Paid vacation time, sick time, personal days, paid volunteer time and 11 company paid holidays\n* 401k (up to 4% match with immediate vesting)\n* Tuition reimbursement up to $5,250 annually (minimum service requirement)\n* Read more about these and additional benefits at: Employee Benefits | Banner Bank\n\n\n\n\n\n\nPlease take time to review Banner Bank's Consent & Privacy notice before applying.\n\n\nBanner Bank is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, marital status, age, disability or protected veteran status.\n\n\nBanner Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings. Resumes submitted to any Banner Bank employee by a third-party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Banner Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Design, Amazon, Python, Education, Finance, Cloud, Senior, Junior and Engineer jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nAbout us:\n\nParsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.\n\nThe opportunity:\n\nClinical Coordinators play a crucial role in establishing and maintaining a robust operational foundation within our organization. By leveraging their expertise in phone skills and customer service, they contribute to the seamless delivery of healthcare services and continuously seek ways to enhance the overall membership and clinical experience.\n\nThis is a remote FTE, non-exempt position with the ability to work weekends and holidays as required. \n\nThis role will deliver an exceptional member experience in all member interactions and throughout all care delivery. Utilize strong organizational ability and proactive mindset to assist in sustainable administrative processes and identify areas for improvement in operational workflows. Demonstrate excellent phone skills and customer service abilities while providing effective administrative support to our Providers, Health Coaches, RN Care Managers, and Members.\n\nWhat you’ll do:\n\nAdministration\n\n\n* Maintain a full comprehension of Parsley Health clinical operations, tools and workflows to maximize administrative support across the clinical practice)\n\n* Provide Clinician and Health Coach support with chart prep, scheduling, waitlist management, and transfers of care.\n\n* Assist daily practice operations such as slack coverage for provider requests, lab triage, EMR system management, referral list management, and faxes.\n\n* Assist clinical teams with administrative member-requests and overflow tasks as needed, including medical record requests and coordination, insurance invoice requests, and clinical letters of medical necessity.\n\n* Provide practice-wide messaging and phone coverage, triaging time-sensitive messages, escalating to management on-call, and resolving member inquiries. \n\n* Maintain accurate documentation and records of all interactions and transactions to support efficient workflow management.\n\n* Strive to meet and exceed performance metrics in support of seamless member experience including call handling time, member satisfaction scores, and resolution rates.\n\n\n\n\nMembership\n\n\n* Answer inbound member message inquiries for: scheduling requests, troubleshooting technical issues, triaging unassigned and needs attention messages, handling and/or triaging urgent messages.\n\n* Handle inbound and outbound calls from customers regarding scheduling inquiries, tech troubleshooting, and general assistance.\n\n* Listen attentively to customer concerns, empathize with their situation, and provide appropriate solutions and resolutions.\n\n* Maintain a positive and professional demeanor at all times, reflecting the company's commitment to exceptional customer service.\n\n* Assist new members with clinical scheduling questionnaires, portal questions, and any other coordination before a member has an assigned clinician.\n\n* Submit member feedback and specific improvement projects to manager.\n\n* Organize day-to-day coordination, including waitlist management, scheduling, and transfers of care to new providers\n\n\n\n\nProjects\n\n\n* Support and maintain resources that assist administrative projects and scale solutions.\n\n* Assist practice-wide pilots and initiatives as applicable\n\n\n\n\nWhat you’ll need:\n\n\n* 1+ year in health care, operations, membership experience, or as a medical assistant\n\n* Bachelor’s degree or equivalent preferred\n\n* Proven experience in a customer service or call center environment.\n\n* Excellent verbal communication skills, with a clear and pleasant phone voice.\n\n* Strong listening skills and the ability to empathize with customers' concerns.\n\n* Exceptional problem-solving abilities, with a focus on finding effective solutions.\n\n* Experience using an electronic medical record system, working with clinical notes, and reading lab results is a plus, but not required\n\n* Demonstrable attention to detail with a knack for organization and clarity\n\n* Flexibility; things change often and we need someone who can adapt quickly\n\n* Ability to work holidays\n\n\n\n\nPreferred Qualifications:\n\n\n* Bachelor’s degree or equivalent preferred\n\n* Knowledge of product or service offerings and industry-specific terminology.\n\n* Familiarity with troubleshooting technical issues and providing technical support over the phone.\n\n* Certification or training in customer service or call center operations.\n\n\n\n\nBenefits and Compensation:\n\n\nEquity Stake\n\n401(k) + Employer Matching program\n\nRemote-first with the option to work from one of our centers in NYC or LA \n\nComplimentary Parsley Health Complete Care membership\n\nSubsidized Medical, Dental, and Vision insurance plan options\n\nGenerous 4+ weeks of paid time off\n\nAnnual professional development stipend\n\n* Annual wellness stipend\n\n\n\n\nParsley Health is committed to providing an equitable, fair and transparent compensation program for all employees. \n\nThe salary for this role is $49,920 ($24/hour). We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.\n\nIndividual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.\n\n\nAt Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. \n\n\nImportant note:\n\nIn light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. \n\n    Please note: \n\n\n* We will never communicate with you via Microsoft Teams\n\n* We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment\n\n\n\n\nWe look forward to connecting!\n\n#LI-Remote
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nAbout Flywheel \nFlywheel’s suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world’s leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe, APAC, and China, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.\n\n\nThe Opportunity \nWe are seeking an experienced and strategic-minded Senior Media Manager to lead and drive our media initiatives within the retail media landscape. As a key member of our marketing team, the Senior Media Manager will be responsible for developing and implementing comprehensive media strategies, optimizing advertising campaigns, and ensuring alignment with overall business goals. The ideal candidate will possess a deep understanding of retail advertising platforms, data-driven decision-making skills, and a proven track record of successful media management.\n\n\n\nWhat You Will Do: \n* Lead client engagements and drive strategy discussions;\n* ​Help clients to plan and develop a budget and then work with your team to deliver campaigns according to KPIs agreed to with the client;\n* Provide guidance on campaign optimizations to ensure campaigns are set up for success;\n* Oversee keyword and bid strategy across available advertising options;\n* Establish structure and oversee development of daily, weekly, and monthly reporting, analytics, and performance insights for retail media campaigns;\n* Oversee creation and execution of Test & Learns, especially of emerging retailer ad offerings and internal Flywheel capabilities\n* Lead or oversee the success of recurring client calls\n* Develop broader account teams and direct reports to support career growth at Flywheel and progression to the next role\n* Accountable for accurate delivery of client campaign budgets and responsible for any mismanagement of client budgets by broader account teams\n* If Media and Retail engagement (Full Service), connect weekly with internal Retail team\n* Responsible for client education on trends and best practices, as well as sharing industry Thought Leadership\n* Work with teams to identify new opportunities for clients under management\n* Work with teams to quickly identify and resolve any client issues\n* Lead internal projects that support the continued growth of the Flywheel media team\n* Own agenda and preparation for Quarterly Business Reviews (QBRs) by client, delegating materials development to account teams\n* Deliver executive-Level partnership updates and support sr. level meetings along side Flywheel Directors and VPs\n* Travel required, based on client needs\n\n\n\nWho You Are:\n* Bachelor’s Degree with at least 6 years of account management experience\n* Digital Retail (Retail Media preferred) experience required\n* At least 2 years of experience in Ecommerce media management\n* Digital marketing, financial/quantitative analytics experience\n* Strong analytical skills, with adequate knowledge of Microsoft Excel—pivot tables and ‘VLOOKUP’;\n* Detail-oriented, good project management and organizational skills with the ability to work on tight deadlines;\n* Experience in developing, managing, and analyzing online promotion campaigns;\n* Possess strong interpersonal, presentation and communication skills;\n* Innovative, scrappy, and independent thinker with the ability to influence using data;\n* Ability to thrive in dynamic and demanding situations with minimum supervision\n* Experience leading successful teams, including developing junior colleagues to progress in their careers\n* Proven ability to effectively communicate performance, thought leadership and partnership updates to sr. leadership at clients, inclusive of C-Suite contacts \n\n\n\n\n$125,000 - $150,000 a year\n\nFlywheel is committed to fair and equitable compensation practices, actual salary will be determined based on geography & level of experience.  The current range is calculated in USD, for other global locations please connect with your Recruiter.\n\n\nWorking at Flywheel\n\n\nWe are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive, fun and engaging culture. \n\n\n• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others\n• Vacation time will depend where you're located \n• Great learning and development opportunities\n• Benefits will depend on where you're located\n• Volunteering opportunities\n• Learn more about us here: Life at Flywheel\n\n\nThe Interview Process:\n\n\nEvery role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.\n\n\nEvery role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.\n\n\nInclusive Workforce\n\n\nAt Flywheel, our goal is to create a culture where individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all Flywheel people to feel included and truly empowered to contribute fully to our vision and goals.\n\n\nFlywheel is an Equal Opportunity Employer and participates in E-Verify. Everyone who applies will receive fair consideration for employment. We do not discriminate based upon race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.\n\n\nIf you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at [email protected] so that we can support you.\n\n\nPlease note, We do not accept unsolicited resumes.\n\n\nIMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education, Microsoft, Senior, Marketing and Ecommerce jobs that are similar:\n\n $65,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUS - Remote