\nAbout us:\n\nParsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.\n\nThe opportunity:\n\nThe Call Center Manager is responsible for the performance and behaviors of the member experience team and for managing inbound and outbound communication via the Parsley Health Call Center. This position supports the company and department goals by supporting members within required SLAs while providing a world-class member experience. The Call Center Manager will be responsible and accountable for driving process improvements, providing feedback, performance/productivity management, reporting, and training. \n\nWhat you’ll do:\n\n\n* Proactively monitor daily/weekly operational statistics and report trends/variances to inform the business of potential trends, issues, and opportunities for multiple departments within the call center. This includes Sales, Service, and Care coordinators, Prior authorization, Waitlist management, and calls from labs and pharmacies, as well as third-party call center management and vendor management.  \n\n* Analyze call center data, prepare reports and give presentations to upper management.\n\n* Hire, onboard, and train Call Center employees.\n\n* Lead team meetings and coach teams through challenging customer service issues.\n\n* Ensure the team adheres to company standards when handling member complaints.\n\n* Handle escalations and overcome objections, focusing on member retention by answering member emails, SMS, and calls at least 10 hours weekly. \n\n* Develop monthly, quarterly, and annual call center goals and action plans that can be executed on an agent level. \n\n* Prepare and manage weekly team work schedules to ensure sufficient coverage based on forecasted contact volume and handle times. \n\n* Manage live call answer rate, escalations, call abandonment rate, labor efficiency, average speed of answer, average time to resolve, and first contact resolution.\n\n* Drive business results through mentoring, managing, and coaching team members to consistently achieve operational goals through reporting analysis, observations, and monitoring.\n\n* Develop and execute initiatives that maximize member retention, satisfaction, and loyalty to achieve department and company goals. \n\n* Build and roll out call center workflows, proactively analyze and interpret data, and compile and monitor operational statistics and reports.\n\n* Work collaboratively with other departments and teams to ensure continuity of communication with employees and members regarding program components, pricing, and company policies.\n\n* Share new ideas and out-of-the-box thinking to improve member experience related to company KPIs. \n\n* Use motivational strategies to drive metrics by recognizing strong performance. \n\n* Lead by example, displaying a willingness to assist with any task, encouraging a cooperative environment, and providing leadership to employees who express challenges and concerns.  \n\n* Monitor the quality of work during and after a call—the ability to effectively model a great call and coach employees. \n\n* Manage Slack Channels to support Call Center staff with questions. \n\n* Assist with all other duties as assigned.\n\n\n\n\nMeasures of success: \n\n\n* Develop and sustain SLAs\n\n* Improve member retention and reduce churn as defined by business metrics. \n\n\n\n\nWhat you’ll need:\n\n\n* 2+  years of experience managing a team. Remote management is a plus. \n\n* 2+ years of experience in a call center environment \n\n\n\n* Experience using CRM and telephony CcaaS, preferably experience with Regal.ai, is a plus!\n\n\n\n* Excellent sales and member support skills\n\n* Advanced troubleshooting and problem-solving skills\n\n* Highly motivated with a positive attitude that can influence/motivate remote teams\n\n* Strong analytical skills\n\n* Must be proficient in multiple computer-based programs and can navigate several programs at one time, including but not limited to Google Suite, HelpScout, Acuity, Avality, MDHQ, Regal Voice, Slack, Looker, Calendly, and Stripe\n\n* Possess the ability to use and access these systems while speaking with members.  \n\n* Ability to effectively communicate information and ideas in written and verbal format\n\n* Must be able to manage and motivate others as well as work independently\n\n* Excellent organizational and time management skills\n\n* Strong relationship-building skills\n\n* Ability to think strategically and operationally and make sound business decisions\n\n* Ability to multitask and work in a fast-paced team environment\n\n\n\n\nBenefits and Compensation:\n\n\nEquity Stake\n\n401(k) + Employer Matching program\n\nRemote-first with the option to work from one of our centers in NYC or LA \n\nComplimentary Parsley Health Complete Care membership\n\nSubsidized Medical, Dental, and Vision insurance plan options\n\nGenerous 4+ weeks of paid time off\n\nAnnual professional development stipend\n\n* Annual wellness stipend\n\n\n\n\nParsley Health is committed to providing an equitable, fair and transparent compensation program for all employees. \n\nThe starting salary for this role is between $85,000 - $100,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.\n\nIndividual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.\n\n\nAt Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. \n\n\nImportant note:\n\nIn light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. \n\n    Please note: \n\n\n* We will never communicate with you via Microsoft Teams\n\n* We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment\n\n\n\n\nWe look forward to connecting!\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Sales and Non Tech jobs that are similar:\n\n $50,000 — $97,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nAbout us:\n\nParsley Health is a digital health company with a mission to transform the health of everyone, everywhere with the world's best possible medicine. Today, Parsley Health is the nation's largest health care company helping people suffering from chronic conditions find relief with root cause resolution medicine. Our work is inspired by our members’ journeys and our actions are focused on impact and results.\n\nThe opportunity:\n\nWe’re hiring an experienced Manager of Data to drive the data strategy for Parsley Health: by championing quality data across the organization and leading functions for data science and analytics along with data engineering.\n\nThis person should have knowledge of the healthcare space, specifically related to health outcomes and benchmarks and will report into the Chief Technology Officer.\n\nWhat you’ll do:\n\n\n* Passionate about our mission to live healthier through revolutionary primary care, excited for the future of healthcare, and a personal belief in wellness.\n\n* Collaborate on strategic direction with the leadership team and executives to evolve our mid and long term roadmap\n\n* Hands-on manager who will write code and has experience in a variety of different systems and architecture, analysis, and presentation. \n\n* Support identifying clinical outcomes and publishing papers with the clinical team and SVP of Clinical Operations.\n\n* Empower high quality product decisions through data analysis.\n\n* Develop machine learning models to better assist our members’ health care needs.\n\n* Foster a strong culture of data-driven decision making through training and mentorship within your team and across the company.\n\n* Implement and maintain a world-class data stack that empowers data consumers with reliable, accessible, compliant insights.\n\n* Consult with data consumers to improve their measurement strategies.\n\n* Manage a team of two members and grow it to a multi disciplinary function within a few years. \n\n\n\n\nWhat you’ll need:\n\n\n* Experience in building a data strategy for a small team or company. Potentially previously the first data hire at a company (not required). \n\n* Proficient in statistical methods.\n\n* Loves to deep dive into problems and solutioning to identify root causes and be able to extrapolate a big picture strategy or story. \n\n* Helps people with their careers while creating and improving upon structures to enable career growth \n\n* Sets up processes and governance around project management, data quality, prioritization, etc.\n\n* Well versed in SQL, at least one scripting language (R, Python, etc.), Excel, and BI platforms (Looker, Tableau, etc.).\n\n\n\n\nTech stack\n\n\n* Python\n\n* GCP\n\n* Airflow\n\n* SQL\n\n* Looker\n\n* Dataform (dbt)\n\n\n\n\nBenefits and Compensation:\n\n\nEquity Stake\n\n401(k) + Employer Matching program\n\nRemote-first with the option to work from one of our centers in NYC or LA \n\nComplimentary Parsley Health Complete Care membership\n\nSubsidized Medical, Dental, and Vision insurance plan options\n\nGenerous 4+ weeks of paid time off\n\nAnnual professional development stipend\n\n\n\n\nParsley Health is committed to providing an equitable, fair and transparent compensation program for all employees. \n\nThe starting salary for this role is between $165,750 - $195,000, depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location.\n\nIndividual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors. We recognize that the person we hire may be less experienced (or more senior) than this job description as posted. If that ends up being the case, the updated salary range will be communicated with candidates during the process.\n\n\nAt Parsley Health we believe in celebrating everything that makes us human and are proud to be an equal opportunity workplace. We embrace diversity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better we can serve our members. \n\n\nImportant note:\n\nIn light of recent increase in hiring scams, if you're selected to move onto the next phase of our hiring process, a member of our Talent Acquisition team will reach out to you directly from an @parsleyhealth.com email address to guide you through our interview process. \n\n    Please note: \n\n\n* We will never communicate with you via Microsoft Teams\n\n* We will never ask for your bank account information at any point during the recruitment process, nor will we send you a check (electronic or physical) to purchase home office equipment\n\n\n\n\nWe look forward to connecting!\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Microsoft and Non Tech jobs that are similar:\n\n $55,000 — $82,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

About Eden Health\nEden Health is a nationally recognized medical practice on a mission to create a world where every person has a relationship with a trusted healthcare provider. Working with employers across the country, Eden Health offers employees 24/7 digital care, same-day in-person primary care, mental health services, physical therapy, and benefits navigation. The Eden Health team is driven by a patient-centric approach, delivering relationship-based collaborative care.  With this model, our clients have healthier workforces, increased productivity, and reduced healthcare costs.  We are committed to diversity, equity, and integrity, and our teams reflect this. Our hope at Eden Health is to create an environment where each person can do the best and most important work in their careers.\n\nEden Health is looking for a seasoned product manager that can identify strategic product opportunities and deliver world-class solutions in the healthcare space. We expect product managers at Eden Health to partner with cross-functional leaders and executives and help the company understand user problems deeply and navigate the team through uncertainty.\n\nWhat you will be doing\nAs a Product Manager II for Care Delivery, you will help Eden Health build out a suite of tech-enabled products that work seamlessly together to create a world-class healthcare experience. To do this well, you will need to be experienced building modern, useful, and engaging experiences for our patients and providers. You will also need to create systems and structures to synthesize multi-faceted data points into KPIs to make data-driven decisions.\n\nEden Health is an equal opportunity employer and encourages all applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.\n\nPlease note: Eden Health interview requests and job offers only originate from edenhealth.com email addresses (e.g. [email protected]). Eden Health will never ask for bank information (e.g. account and routing number), social security numbers, passwords, or other sensitive information to be delivered via email. If you receive a scam email or wish to report a security issue involving Eden Health, please notify us at: [email protected].\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Executive and Medical jobs that are similar:\n\n $80,000 — $122,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n