\nOverview\nSmartling was founded 14 years ago to make localization and translation seamless. Today, Smartling is profitable and backed by Battery Ventures, a global technology-focused investment firm, supporting company growth and expanding our market share and leadership position. We are the only cloud-based, AI-enabled translation platform that combines a Neural Machine Translation Hub and professional language services empowering teams to collaborate in real-time to create experiences customers love.\nSmartling is seeking a Customer Success Manager for a remote, work from home position, located anywhere in Ireland or the UK. As a Customer Success Manager at Smartling, your goal will be to ensure positive customer health and retention. You will be responsible for ensuring that your customers rapidly adopt and deeply leverage the Smartling solution, and meet their business goals while doing so, from on-boarding and throughout the customer lifecycle.  You will partner closely with other Smartling teams such as Sales, Marketing, Professional Services, and Product to ensure customers achieve their objectives and realize significant value from using our platform. We are a fast-moving company looking for energetic candidates to grow and develop alongside us. \n\n \n\nYou Will\n\nOn-boarding: \n\n\nTake a leading role in ensuring that customers are successfully onboarded to Smartling in accordance with their success goals\n\nProvide training and education throughout the onboarding process, and work closely with team members to ensure project timelines are met\n\n\n\n\nCustomer Communication and Education:\n\n\nDevelop communication cadence with your customers on product and industry updates that impact your customers’ global content activities and objectives\n\nAssess customer requirements, resolving problems, anticipating future needs, and generally serving as the customer’s voice within Smartling\n\nOversee the customer’s implementation of localization best practices to ensure you help the customer drive incremental value and return investment\n\n\n\n\nCustomer Retention and Growth:\n\n\nDevelop and implement an effective account planning strategy for your book of business to ensure retention, product adoption and growth through collaboration with other team members\n\nEstablish trusted advisor relationships with all major stakeholders within your assigned book of business, such that all activities are closely aligned with the customer’s business strategy, allowing the full potential of their Smartling solution to be realized\n\n* Manage the renewal process for a portion of your book of business, and have a clear focus helping your customer's expand their customer's use cases with Smartling \n\n\n\n\nDemonstrating Value:\n\n\nLead business review meetings to continuously articulate the value of Smarting and customer’s performance against goals, to encourage adoption and expansion across the customer’s organization\n\nFacilitate business process optimization workshops and enjoy participation in Smartling events for customer marketing activities\n\n\n\n\nYou Have\n\n\nMinimum 3 years of experience in a B2B customer success/client services/account management role \n\nDetail-oriented with proven ability to manage multiple customer relationships with many internal and external stakeholders, project manage, set priorities and stay organized\n\n* Experience managing contract renewals and up-sells\n\nExperience working in a role that required you to stay calm in the face of technical and/or customer challenges\n\nProven ability to network and manage relationships across many different functions within a global customer organization\n\nAn aptitude for digesting and effectively communicating technical concepts across audiences of varying technical ability\n\nBusiness acumen and experience leading and preparing customer presentations/meetings including working with and manipulating data for value driven presentations\n\nBachelor’s degree\n\n* A home office setup conducive for working remotely, and ability to work effectively as a remote team member*\n\n\n\nPreferred but not required\n\n\nExperience with translation, localization, and internationalization processes\n\nKnowledge of the SaaS business model and experience supporting SaaS solutions for midmarket and enterprise business customers\n\nAn understanding of modern software development processes like continuous delivery\n\n\n\n\nYou Are\n\n\nResults-focused. Center on professional and personal growth\n\nEnthusiastic. A fun and energetic co-worker\n\nA Leader. Proactive and will use excellent judgment when dealing with issues\n\nCustomer-focused. Passionate for client success at all times\n\nDetail-oriented. Supremely well organized with attention to detail\n\nA Team Player.  Ability to work effectively and cross-functionally within all levels of management, both internally and externally\n\n\n\n\nYou Will Enjoy\n\n\n* Freedom 🏡  - we are remote-first \n\n* Growth - an opportunity to learn and advance your career\n\n* Wealth 💰 - we offer a competitive salary\n\n* Wellness - company-sponsored Health insurance plan & pension plan with company matching\n\n* Balance - flexible PTO + bank holidays; generous parental leave\n\n* Culture 🤝  - an energetic, value-driven, and fun culture and team spirit\n\n* Bonus - employee referral programs and apple equipment\n\n\n\n\nSmartling is proud to be an equal opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.\n\n*To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Education and Marketing jobs that are similar:\n\n $75,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDublin, Dublin, Ireland

The Role\n\nThe Client Engagement & Success Management (CESM) team at Addepar is responsible for the complete post-sales lifecycle of a client. Through strategic guidance and partnership, CESM ensures clients derive maximum value from the platform, leading to overall adoption success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.\n\nThe CESM Enterprise Team manages some of Addepar’s largest and most sophisticated clients, including wirehouses, broker/dealers, banks, private banks, and trust companies. You will become a trusted partner, deeply understanding and advising on their business, including their strategy, clients, services, team, and technology, and helping them increase the value they get from Addepar.\n\nThis role works closely with the Account Manager, cross-functional R&D, and Services teams to effect change management and drive standard methodologies and utilization of the platform. You will be the client’s internal advocate, helping ensure an excellent experience, and capturing feedback on ways that Addepar can build the next generation of client-centric solutions.\n\nAddepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.\n\nThe current range for this role is $109,000 - $170,000 + bonus + equity + benefits.\n\nYour recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.\n\n \nWhat You’ll Do\n\n\n* Cultivate long-term relationships with your portfolio of assigned clients, connecting with key business executives, the home office support teams, power users, and end-users using the platform day in and day out.\n\n* Develop a deep understanding of each client's goals, business requirements, and industry challenges, how they use their Addepar solutions to grow and meet their internal/end-client needs, and ensure account retention.\n\n* Provide strategic oversight during the entire client journey, including implementation, adoption, optimization, growth, and renewal; Ensure a seamless handover of knowledge and responsibilities where appropriate.\n\n* Develop success plans with clients, including mutually agreed-to objectives, timelines, and metrics.\n\n* Drive adoption and continuously provide education to clients on new features and the monthly release of enhancements to the software.\n\n* Knowledgeably discuss opportunities for Addepar services, solutions, and standard methodologies in a way that influences internal and external partners to drive outcomes from pre-sales to post-sales engagement.\n\n* Assist in the identification of new revenue opportunities for the Account Manager and participate in proposals to clients, including but not limited to:\n\n\n\n\n* Scoping of new projects that subsequently lead to additional service hours or a service package.\n\n* Introducing other Addepar products/partners for cross-selling.\n\n* Understanding contractual commitments and opportunities for additional revenue.\n\n\n\n\n* Partner with the Account Manager to deliver business reviews to align on business priorities, optimization opportunities, and Addepar’s product roadmap, and to review product usage and adoption patterns and/or insights.\n\n* Be the voice of the client to Product, R&D, Support, Services, Marketing, etc., building strong working relationships with each area to ensure client success and consistency of engagement.\n\n* Build and maintain a high level of client happiness and reference-ability by successfully diagnosing a client's business operations and prescribing appropriate solutions and Services.\n\n* Share Addepar client success stories as well as client success frameworks and processes.\n\n* Develop/maintain technical and business knowledge of industry directions and trends.\n\n\n\nWho You Are \n\n\n* 10+ years in sales, client-facing, client success, and/or strategy roles working for or with financial or wealth management services firms such as wirehouses, broker/dealers, banks, private banks, bank trusts, or other types of large enterprise or consulting firms; Ideally, also worked with a technical product.\n\n* Proven record of translating business needs into technical utilization of available product solutions.\n\n* Strong analytical skills and rigor around bringing discipline, rules, thoroughness, consistencies, and a structured framework to processes and operations.\n\n* Knowledge of technology that helps you engage and have credibility with the R&D teams within Addepar and clients up to MD/C-Suite level.\n\n* History of success as a consultant, strategist, pre-sales, technical account manager, or equivalent driving organizational change and adoption efforts.\n\n* Experience building and maintaining strong relationships with senior executives, key influencers, decision-makers, and power users; executive presence and ability to effectively navigate and persuade all levels of an organization.\n\n* Track record of leading large, sophisticated projects and/or programs, preferably at a large enterprise firm.\n\n* Experience handling difficult clients or situations and can demonstrate successful outcomes or resolutions.\n\n* Strong verbal and written communication skills; Strong time management and prioritization skills.\n\n* Must be collaborative and work effectively within a team environment and cross-functionally across Addepar.\n\n* Ability to navigate data and people to find answers.\n\n* Independent, adaptable, and can thrive in a fast-paced environment.\n\n* Must be open to travel.\n\n* The ability to communicate in Spanish, Portuguese, or other languages is a plus.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Consulting, Education and Senior jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States

\nWho are we?\n\nSmarkets is a betting exchange for sports and political trading that has handled over £29 billion in volume since 2010. Our company mission is to fix the betting industry with the best products and best prices. We are upending the sports betting industry by growing a transparent platform that offers the best value for bettors, with the fairest odds, best technology and a superior customer experience.\n\nSmarkets is a Series B tech company that brings a professional, product-led approach to our mission. We embrace collaboration, trust, innovation and scientific rigour, while we celebrate ambitious goals and passionate energy. Our culture rewards people on merit and excellence and we strive to provide a working environment where recognition, challenges, support, collaboration, interesting benefits and shared meals provided by our chefs mix together to let you unlock your potential, grow with us and become your best self.\n\nJoin our team and play a pivotal role in shaping the future of our betting trading technology landscape.\n\nRole expectations and responsibilities\n\nJoin us at the forefront of engineering innovation as a Senior Cloud Infrastructure Maestro! As a key collaborator, you’ll delve deep into cloud-based architecture, wielding your expertise to strike the perfect balance between visionary design and real-world practicality.\n\nYour playground? An environment where autonomy reigns supreme, ownership is the norm, and innovation pulses through every line of code. Here, you’ll champion engineering best practices, carving out standards that push boundaries while keeping a keen eye on costs and business objectives.\n\nYour canvas? A landscape brimming with cutting-edge tech—microservices, Kubernetes, and beyond. Your mission? To explore and champion the next big thing that will keep our company’s tech prowess unparalleled.\n\nYour toolkit? It’s diverse and robust, from Linux wizardry to terraforming mastery, Python and Bash scripting finesse to the orchestration of high-scale Kubernetes-based microservices on AWS cloud. Your expertise in networking configurations and security measures will fortify our infrastructure, ensuring not just efficiency but ironclad protection.\n\nBut it doesn’t stop there. Your leadership shines through in navigating audits and compliance checks, guaranteeing that our technology adheres to the highest industry standards.\n\nAnd if you’re brimming with experience in managing Developer and SRE tooling platforms like GitLab, Jenkins, Grafana, and more, or have wielded the powers of PostgreSQL, Redis, and Kafka data stores in commercial settings, we’re eager to have you on board!\n\nIn a vibrant startup setting where everyone lives and breathes technology, where camaraderie fuels our close-knit teams, and where engineering uniqueness is a way of life—this is where you’ll thrive. Come shape the future of tech with us!\n\nRole Requirements:\n\n\n* You have to be based in Europe (EU)\n\n* You are a key player with in-depth knowledge of cloud-based infrastructure architecture patterns.\n\n* You are proficient at balancing between idealistic design and short-term pragmatic goals.\n\n* You actively help defining and reinforcing the standard for engineering best practices.\n\n* You explore and promote the next big technologies that will keep the company’s edge.\n\n* You have a solid knowledge of cloud-based application and microservices architecture patterns.\n\n* Strong Linux system administration skills.\n\n* Strong IAC and terraform knowledge and awareness of best practices.\n\n* You are proficient in Python and Bash scripting.\n\n* You are an expert at configuring and managing networking components, including VPN setups, to establish secure and efficient communication within and beyond the infrastructure.\n\n* You have extensive experience managing high-scale Kubernetes-based microservices infrastructure on AWS cloud.\n\n* You have experience leading and navigating technology infrastructure audits, ensuring compliance with industry standards and best practices.\n\n* You have 6+ years of experience in cloud infrastructure engineering.\n\n* You have extensive experience managing self-hosted developer and SRE tooling platforms such as GitLab, Jenkins, Grafana, Kibana, Sentry, Kafka, Elasticsearch, Prometheus.\n\n* You have commercial work experience using PostgreSQL database, Redis and S3 data stores.\n\n\n\n\nBenefits and Values\n\nWe offer a competitive salary package and benefits, along with a dynamic and collaborative work environment. Our values are at the heart of everything that we do which include; push to win, make others better, give a shit, be a pro and bring the energy. \n\nWe believe these are the fundamentals to ensure we are delivering what’s expected of us in the best way possible for ourselves and for those around us. Your work with us will make an impact and your voice will be heard. We are a diverse team with a strong work ethic and plenty of hunger to win. We have designed our benefits offering around Health, Wealth, Lifestyle and Development. These include:\n\n\n* Stock options which vests over 4 years\n\n* Pension scheme - An impressive pension scheme via Aviva. We will match 6% if you choose the same\n\n* Health insurance\n\n* Fresh fruit and snacks provided in the office everyday! (tea, coffee, soft drinks also included)\n\n* We’re a member of a cycle to work scheme\n\n* We want to continue to invest in all our employees and do so by providing a £1000 yearly education budget that can be used on courses, conferences, books or training\n\n* 25 days paid holiday + bank holidays to enjoy - you have the choice to carry over 5 days to the next year!\n\n* Flexible working - we want to provide a hybrid model approach to working and provide you with 2 days a week working from home.\n\n* 20 days a year of globally working - we provide the ability to work from anywhere in the world for up to 20 days a year.\n\n* We will provide you lunch everyday in the office - you don’t need to worry about feeding your belly as we have it sorted with top quality food served by our in-house Chef Alex!\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Redis, Python, Education, Cloud, Senior, Engineer and Linux jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom

The Role\n\nThe Client Engagement & Success Management (CESM) team at Addepar is responsible for the complete post-sales lifecycle of a client. Through strategic guidance and partnership, CESM ensures clients derive maximum value from the platform, leading to overall adoption success, retention, and renewal. Few roles provide such a direct impact on the growth of the company.\n\nThe CESM Enterprise Team manages some of Addepar’s largest and most sophisticated clients, including wirehouses, broker/dealers, banks, private banks, and trust companies. You will become a trusted partner, deeply understanding and advising on their business, including their strategy, clients, services, team, and technology, and helping them increase the value they get from Addepar.\n\nThis role works closely with the Account Manager, cross-functional R&D, and Services teams to effect change management and drive standard methodologies and utilization of the platform. You will be the client’s internal advocate, helping ensure an excellent experience, and capturing feedback on ways that Addepar can build the next generation of client-centric solutions.\n\nAddepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.\n\nThe current range for this role is $67,000 - $105,000 (base salary)  + bonus + equity + benefits. \n\nYour recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.\nWhat You’ll Do\n\n\n* Cultivate long-term relationships with your portfolio of assigned clients, connecting with key business executives, the home office support teams, power users, and end-users using the platform day-in and day-out.\n\n* Develop a deep understanding of each client's goals, business requirements, and industry challenges, how they use their Addepar solutions to grow and meet their internal/end-client needs, and ensure account retention.\n\n* Provide strategic oversight during the entire client journey, including implementation, adoption, optimization, growth, and renewal; Ensure a seamless handover of knowledge and responsibilities where appropriate.\n\n* Develop success plans with clients, including mutually agreed-to objectives, timelines, and metrics.\n\n* Drive adoption and continuously provide education to clients on new features and the monthly release of enhancements to the software.\n\n* Knowledgeably discuss opportunities for Addepar services, solutions, and standard methodologies in a way that influences internal and external partners to drive outcomes from pre-sales to post-sales engagement.\n\n* Assist in the identification of new revenue opportunities for the Account Manager and participate in proposals to clients, including but not limited to:\n\n\n\n\n* Scoping of new projects that subsequently lead to additional service hours or a service package.\n\n* Introducing other Addepar products/partners for cross-selling.\n\n* Understanding contractual commitments and opportunities for additional revenue.\n\n\n\n\n* Partner with the Account Manager to deliver business reviews to align on business priorities, optimization opportunities, and Addepar’s product roadmap, and to review product usage and adoption patterns and/or insights.\n\n* Be the voice of the client to Product, R&D, Support, Services, Marketing, etc., building strong working relationships with each area to ensure client success and consistency of engagement.\n\n* Build and maintain a high level of client happiness and reference-ability by successfully diagnosing a client's business operations and prescribing appropriate solutions and Services.\n\n* Share Addepar client success stories as well as client success frameworks and processes.\n\n* Develop/maintain technical and business knowledge of industry directions and trends.\n\n\n\nWho You Are \n\n\n* 2+ years in client-facing, client success, or strategy roles working for or with financial or wealth management services firms such as wirehouses, broker/dealers, banks, private banks, bank trusts, consulting, or other types of large enterprise firms; Ideally, also worked with a technical product.\n\n* Proven record of translating business needs into technical utilization of available product solutions.\n\n* Strong analytical skills and rigor around bringing discipline, rules, thoroughness, consistencies, and a structured framework to processes and operations.\n\n* Knowledge of technology that helps you engage and have credibility with the R&D teams within Addepar and clients up to MD/C-Suite level.\n\n* History of success as a consultant, strategist, pre-sales, technical account manager, or equivalent driving organizational change and adoption efforts.\n\n* Experience building and maintaining strong relationships with senior executives, key influencers, decision-makers, and power users; executive presence and ability to effectively navigate and persuade all levels of an organization.\n\n* Track record of leading large, sophisticated projects and/or programs, preferably at a large enterprise firm.\n\n* Experience handling difficult clients or situations and can demonstrate successful outcomes or resolutions.\n\n* Strong verbal and written communication skills; Strong time management and prioritization skills.\n\n* Must be collaborative and work effectively within a team environment and cross-functionally across Addepar.\n\n* Ability to navigate data and people to find answers.\n\n* Independent, adaptable, and can thrive in a fast-paced environment.\n\n* Must be open to travel.\n\n* The ability to communicate in Spanish, Portuguese, or other languages is a plus.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education and Senior jobs that are similar:\n\n $65,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States