\nAbout Bitwise\nBitwise is a leading crypto asset manager, overseeing $12B in client assets through a diverse range of investment solutions, including ETFs, separately managed accounts, private funds, staking solutions, and hedge fund strategies. Trusted by thousands of financial advisors, family offices, and institutional investors, we empower our partners to navigate and seize opportunities in the crypto market.\n\n\nRecently, we raised a $70M funding round reinforcing our position as profitable, innovative leaders in digital assets. We're backed by top-tier investors like Electric Capital, MassMutual, Highland Capital, MIT Investment Management Company, Haun Ventures, ParaFi Capital, etc.\n\n\nWe're deeply committed to the crypto ecosystem, donating 10% of gross profits from our Bitcoin ETF (BITB) and Ethereum ETF (ETHW) to support open-source software developmentโcontributing over $250,000 last year alone to organizations like Brink, OpenSats, Protocol Guild, and PBS Foundation.\n\n\nOur lean engineering team is at the heart of our success, building cutting-edge solutions that drive critical company functions. You'll work closely with key stakeholders in a collaborative, high-impact environment where autonomy and adaptability are key.\n\n\nAt Bitwise, engineers are empowered to act as their own product managers, setting priorities, defining timelines, and delivering impactful solutions that push our business forward. Join us to shape the future of finance with code that matters.\n\n\n\nWhat You'll Do:\n* Build backend systems in a modern monorepo. Work hands-on in a TypeScript + Node.js codebase, designing and developing backend services that power APIs, job schedulers, and index calculation engines. You'll write clean, testable code that supports both real-time and batch processing.\n* Redesign and scale our job orchestration framework. Help the greenfield overhaul of our Node-based jobs infrastructure to create a fault-tolerant system supporting cron-like scheduling, DAG-based dependencies, and cross-language compatibility. Your work will enable scalable execution pipelines that are critical to our business operations.\n* Maintain and evolve our data pipeline. Own key pieces of our modern data stackโincluding Fivetran for ELT processes, DBT for transformations, and Snowflake for warehousingโensuring data integrity and quality for critical analytics purposes. You'll be responsible for the correctness and reliability of our data workflows.\n* Collaborate directly with leadership. Work closely with the CTO and business leaders in our tight-knit team to scope, prioritize, and ship improvements to internal tooling and backend systems. You'll help manage timelines and expectations while balancing long-term vision with immediate business needs.\n* Drive reliability and operational excellence. Join the on-call rotation, monitor system performance, and contribute to observability practices that keep our systems highly available and performant. You'll play a key role in incident response and infrastructure reliability.\n* Contribute to engineering culture. Participate in code reviews, design discussions, and sprint planning. You'll help set quality standards and mentor others through collaboration and example.\n\n\n\nWhat We're Looking For:\n* +5 years of real world software engineering experience\n* Proficiency in at least one modern backend language (e.g., TypeScript, Python, C++, Go, Java)\n* Experience with data pipelines, databases, and cloud platforms (e.g., Mongo, Snowflake, AWS, Heroku)\n* Familiarity with monitoring tools like Datadog and Sentry along with best CI/CD practices\n* (Plus) Experience designing and implementing fault-tolerant distributed systems\n* (Plus) Knowledge of job orchestration frameworks and DAG-based workflow systems\n* (Plus) Experience with modern ETL/ELT processes and data transformation tools\n* (Plus) Bachelorโs degree in Computer Science or equivalent\n\n\n\nWhat We Offer:\n* Competitive salary\n* Eligible for equity \n* Health, dental, vision insurance\n* 401K plan (company funded, no match required)\n* Unlimited PTO plus 10 paid holidays\n* Meals/snacks in office\n* Paid cell phone or stipend\n* Bitwise "Buddy" Program (30 day onboarding)\n* Annual birthday/anniversary gifts\n* Company wide events\n\n\n\n\n\n$180,000 - $200,000 a yearEquity compensation as a component of all offers\n\nBitwise is an equal opportunity employer. We are committed to building a team of people with a variety of backgrounds, perspectives, and skills. It is the policy of Bitwise to ensure equal opportunity. All candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected characteristics. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Crypto, Finance, Cloud, Executive, Senior, Engineer and Backend jobs that are similar:\n\n
$67,500 — $112,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Job Description We are the FIS Embedded Finance team, and our mission is to enable developers across all verticals to imagine, create and monetize financial products to profoundly transform the way the entire financial industry consumes services. Today, it's difficult for many businesses to build the financial products they imagine. Whether that's launching a new credit or debit card, a savings account, a lending business, or anything else โ there are barriers in the way, that require excessive time and effort. We make it trivially easy for businesses to compliantly offer financial products and innovate on their key differentiators rather than spend all their time building and maintaining financial infrastructure. We are looking for Backend Software Engineers to help us build a brand-new financial technology platform for the future. We look for people who operate like owners, love to learn, have grit, and operate with integrity and empathy. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out โ and set you apart. We welcome diverse perspectives and people who are not afraid to challenge assumptions. **NOTE: This position is based in the greater Seattle/Bellevue, WA area. We plan to bring the team together regularly for design, ideation, and connection-building. GENERAL DUTIES & RESPONSIBILITIES Deliver high quality code following the best practices of coding standards, efficiency, readability, maintainability, reliability, well tested. Partner closely with product managers, designers, and other stakeholders to fully understand the feature and product vision and provide engineering feedback. Design elegant API interfaces and domain models to provide consistency across multiple downstream vendor integrations. Build secure, robust, scalable, and performant systems for processing transactions and managing customer data. Set and maintain high standards of technical excellence across the team. Achieve operational excellence by participating in the team on-call rotation and owning production issues from root cause analysis to resolution. Collaborate with cross-functional stakeholders to prioritize projects and communicate changes to broader audiences. Estimate project timelines, ensuring that projects you own stay on track and escalating as needed. Mentor junior engineers and help hire new talent to build a stronger team. โฏ QUALIFICATIONS 10+ years of relevant technical experience in software development roles. Bachelorโs degree in computer science or directly related field. Experience leading projects from architectural design to production while setting and maintaining high standards of technical excellence across your team. Strong communication and collaboration skills and a history of working effectively with your team and cross-functional stakeholders. Experience or interest in building FinTech, payment, or banking systems. โฏ PREFERRED QUALIFICATIONS Experience working with service mesh architectures on major Cloud providers like AWS/Azure/GCP. Experience designing and implementing APIs for third-party developers. Experience integrating third-party vendor solutions into backend systems. Experience with Python (Flask & Django) and Kubernetes. Experience with financial standards like ISO 8583/20022 and ACH/NACHA. What we offer you: At FIS, we hire the best. In return, you receive exceptional benefits, including: Opportunities to innovate in FinTech Tools for personal and professional growth Inclusive and diverse work environment Resources to invest in your community Competitive salary and benefits #Platforms FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $136,190.00 - $228,790.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process. Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Python, Recruiter, Finance, Cloud, API, Executive, Junior, Engineer and Backend jobs that are similar:\n\n
$60,000 — $102,500/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nUS WA SEA Virtual
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n \n\nPosition overview\n\nWeโre looking for a Senior Software Engineer to join our engineering function. At Xapo, we are building truly cross-functional teams with full ownership of design, architecture, building, testing, delivery, data, and operations.\nYou will collaborate closely with fellow team members from the product, apps, design, and QA communities of practice. You will be part of the product team (we call them SATs, the Stream Aligned Teams, as in the Team Topologies) in charge of the Wealth Management products & Banking\nPlatform at Xapo.\nAs a Senior Software Engineer, you will develop a high-impact service, provide guidance and coaching around technical good practices, and play an active, critical role in the Development Community of practice. You will shape architectural and technical patterns used in the company to\nsolve the problems for operational teams, improve UX, and cause a WOW effect in the eyes of our Members. With that in mind, you will have an immense impact on how the future of finance looks like.\n\nOur tech stack includes:\n\n\n* AWS for all of our Infrastructure\n\n* Docker\n\n* Python (Django, Flask)\n\n* MySQL\n\n* MongoDB\n\n* Redis\n\n\n\n\nWe also use:\n\n\n* Cassandra\n\n* PostgreSQL\n\n* Node.js\n\n* Java\n\n* BigQuery\n\n\n\n\nResponsibilities\n\n\n* Support, coach, and develop team members into top-performing engineers.\n\n* Working closely in cross-functional teams where everyone is responsible for the outcome.\n\n* Build a great place to work for talented and motivated people\n\n* Designing, developing, and deploying backend services focusing on high availability, fault tolerance, low latency, and security.\n\n* Take full end-to-end responsibility for the services your team owns, from development to production, operations, and data.\n\n* Develop innovative solutions with Bitcoin at its core.\n\n\n\n\nSkills needed\n\n\n* Significant software engineering experience in one or more general-purpose programming languages (we use Python)\n\n* Excellent teamwork and communication skills, comfortable preparing high-quality documentation and designs to aid understanding and knowledge sharing.\n\n* Understanding the microservices architecture, container-based 12-factor apps, and cloud-native patterns around fault tolerance.\n\n* Track record of using Event Storming and Domain Driven Design, delivering highly scalable asynchronous software.\n\n* Experience building contract-first services and adopting patterns and frameworks to enable appropriate automated testing at the unit, contract, service, and end-to-end levels.\n\n* Experience building services that can be deployed on demand, quickly, and with quality.\n\n* Excellent understanding of CI/CD patterns and good practice.\n\n* Understand the role of high-quality observability in building highly scalable and performant software.\n\n\n\n\nOther requirements\n\n\n* A dedicated workspace.\n\n* A reliable internet connection with the fastest speed possible in your area.\n\n* Devices and other essential equipment that meet minimal technical specifications.\n\n* Alignment with Our Values and the Xapo Values-Driven Leadership principles.\n\n\n\n\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Testing, Finance, Senior, Engineer and Backend jobs that are similar:\n\n
$70,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nGibraltar, Gibraltar
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\n \n\nPosition Overview:\n\nWeโre looking for a Senior Software Engineer to join our engineering function. At Xapo, we are building truly cross-functional teams with full ownership of design, architecture, building, testing, delivery, data, and operations. \n\nYou will collaborate closely with fellow team members from the product, apps, design, and QA communities of practice. You will be part of the product team (we call them SATs, the Stream Aligned Teams, as in the Team Topologies) in charge of the Activation, Billing, and Account aspects of Xapo products.\n\nAs a Senior Software Engineer, you will develop a high-impact service, provide guidance and coaching around technical good practices, and play an active, critical role in the Development Community of practice. You will shape architectural and technical patterns used in the company to solve the problems for operational teams, improve UX, and cause a WOW effect in the eyes of our Members. With that in mind, you will have an immense impact on how the future of finance looks like.\n \n\nOur main tech stack includes:\n\n\n* AWS for all of our Infrastructure\n\n* Docker\n\n* Python (Django, Flask)\n\n* MySQL\n\n* MongoDB\n\n* Redis\n\n\n\n\nWe use also:\n\n\n* Cassandra\n\n* PostgreSQL\n\n* Node.js\n\n* Java\n\n* BigQuery\n\n\n\n\nResponsibilities:\n\n\n* Support, coach, and develop team members into top-performing engineers.\n\n* Working closely in cross-functional teams where everyone is responsible for the outcome.\n\n* Build a great place to work for talented and motivated people\n\n* Designing, developing, and deploying backend services focusing on high availability, fault tolerance, low latency, and security. \n\n* Take full end-to-end responsibility for the services your team owns, from development to production, operations, and data.\n\n* Develop innovative solutions with Bitcoin at its core.\n\n\n\n\nSkills needed:\n\n\n* Significant software engineering experience in one or more general-purpose programming languages (we use Python)\n\n* Excellent teamwork and communication skills, comfortable preparing high-quality documentation and designs to aid understanding and knowledge sharing. \n\n* Understanding the microservices architecture, container-based 12-factor apps, and cloud-native patterns around fault tolerance.\n\n* Track record of using Event Storming and Domain Driven Design, delivering highly scalable asynchronous software.\n\n* Experience building contract-first services and adopting patterns and frameworks to enable appropriate automated testing at the unit, contract, service, and end-to-end levels. \n\n* Experience building services that can be deployed on demand, quickly, and with quality.\n\n* Excellent understanding of CI/CD patterns and good practice. \n\n* Understand the role of high-quality observability in building highly scalable and performant software.\n\n\n\n\nOther requirements\n\n\n* A dedicated workspace.\n\n* A reliable internet connection with the fastest speed possible in your area.\n\n* Devices and other essential equipment that meet minimal technical specifications.\n\n* Alignment with Our Values and the Xapo Values-Driven Leadership principles.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Testing, Finance, Senior, Engineer and Backend jobs that are similar:\n\n
$50,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nGibraltar, Gibraltar
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Argyle is a fast-growing, remote-first Series B startup solving a systemic data problem.
Underneath the consumer finance industryโs decisions and processes is static, analog documentationโthings like credit reports and paystubsโdesigned decades ago for a world that no longer exists. Meanwhile, credit bureaus buy, move, store, and sell consumersโ data without their knowledge or consent.
The result? A labyrinth of manual workflows and shortsighted underwriting models that obstruct financial access, compound operational costs, and impede innovation.
The solution is Argyle. Weโre a real-time income data platform that lets our end-users instantly connect their employment records to apps and websites, so they can access and qualify for the financial resources they need to get ahead. Providers benefit from streamlined workflows and enhanced visibility that reduce costs and risk across the user journey.
Our mission is to give consumers the means to exercise ownership over their income, employment, and identity data in order to create a more equal, efficient, and effective financial system for everybody.
If youโre looking to join a fun and ambitious group of people working remotely across dozens of countries, apply today.
About the team
The Systems Build at Argyle focuses on creating a modern architecture and software development practice to support rapid feature development. To join the team, you will have a strong software engineering background, have worked on systems with stringent uptime and security requirements, and may have led teams of engineers.
What will you do?
Design, build and maintain APIs, services, and systems across Argyle's engineering teams
Debug production issues across services and multiple levels of the stack
Work with engineers across the company to build new features at large-scale
You will also be involved in
Managing k8s clusters with GitOps driven approach
Operating databases with large datasets
Concurrent systems programming
What are we looking for?
Experience and a big passion for API design, scalability, performance, and end-to-end ownership
Strong experience in Java
Experience with Event-Driven Architecture
You hold yourself and others to a high bar when working with production systems
You take pride in working on projects to successful completion involving a wide variety of technologies and systems
You thrive in a collaborative environment involving different stakeholders and subject matter experts
Why Argyle?
Remote first company
International environment
Flexible working hours
Stock Options
Flexible vacation leave
$1000 after a month of employment to set up your home office.
MacBook
Argyle embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.
Please mention the word PICTURESQUE when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid fake spam applicants. Companies can search these words to find applicants that read this and instantly see they're human.
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
This job post is closed and the position is probably filled. Please do not apply. Work for Stripe and want to re-open this job? Use the edit link in the email when you posted the job!
*Support Products builds the user interfaces and backend infrastructure that lets Stripe users talk to Stripe teams thousands of times every day. \n*\nBusinesses that run on Stripe, from fledgling upstarts to household names, place significant trust in Stripe to accelerate their success. This makes our user-facing teams, and the software layer that connects them with users, mission-critical: users need fast, accurate, contextualized answers to their questions, 24/7, over phone, chat, and email.\n\nThe Support Products engineering team builds and improves Stripeโs support experience including paid support offerings, from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. Weโre accountable for the quality and reliability of this support stack and we use data and firsthand user research to continuously improve it. Weโre a small, distributed team of capable, friendly, user-oriented engineers and we partner closely with Stripeโs world-class design, product, infrastructure, and operational teams. Providing great support to users of all sizes is culturally important to everyone at Stripe.\n\n\n\n# Responsibilities\n
**You will:**\n* Build, operate, and improve support products for all of Stripeโs users from one-person startups to Premium Support users and large enterprises.\n* Work side-by-side with user-facing teams to understand their needs, develop short-term and long-term solutions, and deploy those solutions across our global 24/7 support operation.\n* Own problems from end to end, managing complexity and engaging directly with stakeholders to think through everything from business impact, to reliability and operability, to the pixel-perfection of individual support interactions.\n* Uphold Stripeโs high standards for engineering and product quality and mentor newer team members to do the same.\n\n**You might work on:**\n* Building engaging, responsive user interfaces that make it truly enjoyable to get help from Stripe. For example, we used React to build a chat UI from the ground up so that it would feel truly at home in the Stripe Dashboard.\n* Scaling the contact platform that connects Stripe users with the teams that are best equipped to help them. This might involve implementing new API endpoints for use across multiple products, iterating on data pipelines to maximize visibility into our support operations, or adding to our billing pipeline so that we can offer paid support plans in new regions.\n* Improving the internal tools that empower our user-facing teams to build new case-solving workflows, publish dynamic, localized content to our user-facing support site, and answer every support request with the right context for any user.\n \n\n# Requirements\n**You may be fit for this role if you:**\n* Enjoy being a generalist, working on frontend, backend, infrastructure, data pipelines, or billing pipelines as needed to solve problems and delight our users. (You donโt need to be an expert in all of these but it helps to be interested in learning about them.)\n* Contribute high-quality code to create trustworthy and engaging user interfaces and resilient and operable backend systems. We build on top of storage and queueing systems, UI component libraries, and other foundations maintained by Stripeโs infrastructure teams and work mostly with Ruby, JavaScript (React), AWS, Terraform, Puppet, SQL, HTML, and CSS. (None of us are experts in all of these either.)\n* Seek out feedback from your users and empathetically advocate for them throughout the product development process.\n* Take pride in shepherding projects from ideation to completion, where completion often involves partnering with operational teams to carefully roll out changes that affect their workflows.\n* Thrive in a collaborative environment involving different functions, stakeholders, and subject matter experts. \n\nPlease mention the words **ORGAN LAWSUIT EXTRA** when applying to show you read the job post completely (#RMjE2LjczLjIxNi4yNTA=). This is a feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Finance, Engineer, Full Stack and Backend jobs that are similar:\n\n
$70,000 — $120,000/year\n
\n\n#Benefits\n
๐ Distributed team\n\n
\n\n#Location\nNorth America
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.