\nThe Director, Service Operations will lead the strategy and execution of various patient engagement and operational support teams within our healthcare service center, managing staff, processes, and technology to ensure business goals are met along with patient, practice, and employee satisfaction. The Director will have oversight of both inbound and outbound omnichannel engagement and centralized support teams critical to enhancing the overall patient and practice experience within Aledade’s ACOs.\n\n\n\nPrimary Duties:\n* Manage multiple inbound and outbound omni-channel patient engagement and operational support teams focused on improving health outcomes and Aledade performance metrics.\n* Design and execute clear, measurable outreach campaigns that drive patient activation and engagement through multi-modal communication strategies (phone, dialers, SMS, email).\n* Define & streamline workflow and success metrics for all teams, including development of reporting and accountability for KPIs and OKRs.\n* Assist with strategic design and implementation of CCaaS systems, including CRM integration and customer journey mapping through various workflows.\n* Define & build reporting for success metrics, such as first-call resolution, contact/conversion rates, patient satisfaction, quality, abandonment rates, and service level agreements (SLAs).\n* Partner with the VP, Patient Engagement to regularly review performance reports and dashboards, identifying trends, challenges, and opportunities for improvement.\n* Collaborate with Workforce Management, Telephony Engineering, and Quality Assurance to optimize efficiencies, reporting, technology, and engagement strategies.\n* Prioritize competing needs across a variety of diverse stakeholders including internal customers, Aledade’s primary care practice partners, patients, product, and service delivery teams.\n* Provide thought partnership and strategic planning across senior leadership, keeping all parties informed of current opportunities, best practices, voice of the patient, and financial results.\n* Build organizational structure that enables high performance while providing a pathway for performing team members, including mentorship, development, and leadership opportunities.\n* Manage departmental budget and plan effectively for responsible growth.\n\n\n\nMinimum Qualifications: \n* Minimum 5 years experience leading inbound and outbound contact center teams in startup or high growth organizations in excess of 200+ agents.\n* Minimum 3 years experience running multi-modal omni-channel campaigns with automation to improve contact and conversion rates (SMS, voice, dialers, email, chat).\n* Minimum 3 years experience running operational support teams (Quality Assurance, Issue Resolution, Dialer Administration, Document Processing, CCaaS Engineering, etc).\n* Deep understanding and experience managing key metrics such as contact and conversion rates, occupancy, adherence, AHT/ACW, 1st call resolution, abandonment rates, CSAT, etc.\n* Expertise and hands on implementation experience with CCaaS/UCaaS/CPaaS/CRM platforms including Five9, RingCentral, and Twilio.\n* Experience partnering with Workforce Management on scheduling, forecasting, optimization, and reporting at the department, queue, and individual levels.\n* Proven track record for building high performing teams and organizational structure that identifies and promotes high performing members using data driven analysis.\n\n\n\nPreferred Skills: \n* Proficiency in Excel, Tableau, and reporting platforms/methodologies.\n* Ability to build trust, encourage communication, and ensure teams are aligned to goals.\n* Strong proficiency and implementation experience with CCaaS/UCaaS telephony platforms (Five9, RingCentral and Twilio preferred).\n* Strong analytical abilities to interpret data, identify patterns and trends, and make data-driven decisions\n* Knowledge of workforce management methodologies, including scheduling, reporting, and optimization.\n* Effective communication and collaboration skills with a drive to build trust and teach others.\n\n\n\nPhysical Requirements: \n* The role involves sitting for extended periods and extensive use of computers and keyboards\n\n\n\n\n\n\nWho We Are:\nAledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of payers, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives, and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.\n\n\nWhat Does This Mean for You?\nAt Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.\n\n\nIn addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:\nFlexible work schedules and the ability to work remotely are available for many roles\nHealth, dental and vision insurance paid up to 80% for employees, dependents, and domestic partners Robust time off plan 21 days of PTO in your first year 2 Paid Volunteer Days & 11 paid holidays\n12 weeks paid Parental Leave for all new parents\n6 weeks paid sabbatical after 6 years of service\nEducational Assistant Program & Clinical Employee Reimbursement Program\n401(K) with up to 4% match\nStock options\nAnd much more!\n\n\nAt Aledade, we don’t just accept differences, we celebrate them! We strive to attract, develop, and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance, and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.\n\n\nPrivacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design and Senior jobs that are similar:\n\n
$55,000 — $85,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBethesda, MD
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
No of Week Off (Fixed or Rotational) N/A the agents received a Fix shift based on Bid
Shift Timings (Fixed or Rotational) - Fixed based on Shift bid Earliest start time is 9:30 AM, latest work time is 12:00 AM. This is subject to change at the client request.
Any other mandate (As per business)
WFO / WFH / Hybrid – WFH & WFO
We are looking for fulltime associates to support our client.
Customer service-oriented mindset
Ability to work with multiple computer programs operating simultaneously, including Microsoft Word and Excel.
Able to type a minimum of 30 words per minute.
Responsibilities:
Take Inbound Calls
Answer incoming calls from customers who need assistance placing orders who are seeking information or who have service related inquiries.
Utilize appropriate sales techniques to build good customer relationships and enhance the buying experience for the customer.
Provide assistance when clients are ordering furniture or appliances.
Set appropriate expectations for the customer and exceed customer commitments.
Follow-up on issues for customers until resolution is reached
Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Travel, Marketing, Non Tech, Ceo, Analyst, Python, Accounting, Math, Junior, Excel, Legal, Design, Consultant, Consulting, Software, Growth, Scheme, Internship, Digital Nomad, InfoSec, Microsoft, Finance, Video and Sales jobs that are similar:
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
This job post is closed and the position is probably filled. Please do not apply. Work for AVOLTA, Inc. and want to re-open this job? Use the edit link in the email when you posted the job!
🤖 Closed by robot after apply link errored w/ code 0 2 years ago
PART A. General Description
Research is at the heart of Avolta’s innovation and industry-revolutionizing efforts. Our primary branches of research are: electrical-, mechanical-, and software engineering.
"It's easier to invent the future than to predict it." - Alan Kay
PART B. Responsibilities
Main Objective: Innovate. Create and work on documents, presentations, and spreadsheets that will strongly propel research forward for the Avolta auto anti-theft system.
Actively attend, listen, and engage in your respective research meeting(s).
Fulfill tasks assigned to you by your group leader(s) in a timely and professional manner.
Always learn. Read relevant literature, even if unassigned, to propose key solutions.
Post daily updates on the Avolta Network and check your company email regularly.
Present your research progress and findings to your team at every meeting.
Carry a positive mindset and be respectful when interacting with others.
Work hard. Always try to beat yesterday's record. Be an inspiration to your team.
Treat the “Rules and Etiquette” section as the golden standard at Avolta.
Reach out to a research associate, specialist, or manager if you need any assistance.
Please note: Internship positions are offered on a pro-bono basis at the moment
Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Travel, Marketing, Non Tech, Ceo, Analyst, Python, Accounting, Math, Junior, Excel, Legal, Design, Consultant, Consulting, Software, Growth, Scheme, Internship, Digital Nomad, InfoSec, Microsoft, Finance, Video and Sales jobs that are similar:
$70,000 — $112,500/year
Benefits
💰 401(k)
🌎 Distributed team
⏰ Async
🤓 Vision insurance
🦷 Dental insurance
🚑 Medical insurance
🏖 Unlimited vacation
🏖 Paid time off
📆 4 day workweek
💰 401k matching
🏔 Company retreats
🏬 Coworking budget
📚 Learning budget
💪 Free gym membership
🧘 Mental wellness budget
🖥 Home office budget
🥧 Pay in crypto
🥸 Pseudonymous
💰 Profit sharing
💰 Equity compensation
⬜️ No whiteboard interview
👀 No monitoring system
🚫 No politics at work
🎅 We hire old (and young)
Location
Canada, Canada
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for AVOLTA, Inc. and want to re-open this job? Use the edit link in the email when you posted the job!
🤖 Closed by robot after apply link errored w/ code 0 1 year ago
PART A. General Description
Research is at the heart of Avolta’s innovation and industry-revolutionizing efforts. Our primary branches of research are: electrical-, mechanical-, and software-engineering.
"It's easier to invent the future than to predict it." - Alan Kay
PART B. Responsibilities
Main Objective: Innovate. Create and work on documents, presentations, and spreadsheets that will strongly propel research forward for the Avolta auto anti-theft system.
Actively attend, listen, and engage in your respective research meeting(s).
Fulfill tasks assigned to you by your group leader(s) in a timely and professional manner.
Always learn. Read relevant literature, even if unassigned, to propose key solutions.
Post daily updates on the Avolta Network and check your company email regularly.
Present your research progress and findings to your team at every meeting.
Carry a positive mindset and be respectful when interacting with others.
Work hard. Always try to beat yesterday's record. Be an inspiration to your team.
Treat the “Rules and Etiquette” section as the golden standard at Avolta.
Reach out to a research associate, specialist, or manager if you need any assistance.
Please note: our internships are offered on a pro-bono basis at the moment.
Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Travel, Marketing, Non Tech, Ceo, Analyst, Python, Accounting, Math, Junior, Excel, Legal, Design, Consultant, Consulting, Software, Growth, Scheme, Internship, Digital Nomad, InfoSec, Microsoft, Finance and Video jobs that are similar:
$70,000 — $115,000/year
Benefits
💰 401(k)
🌎 Distributed team
⏰ Async
🤓 Vision insurance
🦷 Dental insurance
🚑 Medical insurance
🏖 Unlimited vacation
🏖 Paid time off
📆 4 day workweek
💰 401k matching
🏔 Company retreats
🏬 Coworking budget
📚 Learning budget
💪 Free gym membership
🧘 Mental wellness budget
🖥 Home office budget
🥧 Pay in crypto
🥸 Pseudonymous
💰 Profit sharing
💰 Equity compensation
⬜️ No whiteboard interview
👀 No monitoring system
🚫 No politics at work
🎅 We hire old (and young)
Location
Canada, Canada
How do you apply?
This job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
Research is at the heart of Avolta’s innovation and industry-revolutionizing efforts. Our primary branches of research are: electrical-, mechanical-, and software-engineering.
"It's easier to invent the future than to predict it." - Alan Kay
PART B. Responsibilities
Main Objective: Innovate. Create and work on documents, presentations, and spreadsheets that will strongly propel research forward for the Avolta auto anti-theft system.
Actively attend, listen, and engage in your respective research meeting(s).
Fulfill tasks assigned to you by your group leader(s) in a timely and professional manner.
Always learn. Read relevant literature, even if unassigned, to propose key solutions.
Post daily updates on the Avolta Network and check your company email regularly.
Present your research progress and findings to your team at every meeting.
Carry a positive mindset and be respectful when interacting with others.
Work hard. Always try to beat yesterday's record. Be an inspiration to your team.
Treat the “Rules and Etiquette” section as the golden standard at Avolta.
Reach out to a research associate, specialist, or manager if you need any assistance.
Please note: our internships are offered on a pro-bono basis at the moment.
Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Travel, Marketing, Non Tech, Ceo, Analyst, Python, Accounting, Math, Junior, Excel, Legal, Design, Consultant, Consulting, Software, Growth, Scheme, Internship, Digital Nomad, InfoSec, Microsoft, Finance and Video jobs that are similar:
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Engage is a non-profit organization based in Toronto, Ontario specializing in public policy advocacy for youth. Our focus is to provide youth with the means to deliver the reform they seek. When confronted with challenges, they don't withdraw, they engage. Our policy specialist plays an integral role in the organization by researching and compiling data to develop our reports for youth to act and engage.
Responsibilities
Accurately interpreting numerical data (i.e. census data)
Ability to organize and present data clearly
Aptitude to track and model how a research subject has changed over time
Qualifications
Ability to organize and present data clearly
Able to conduct policy analysis
Able to conduct demographic analysis
Capable of working independently and with a team
Please note that this is a volunteer position with the possibility become a paid position.
We encourage applications from members of diverse communities, including Indigenous people, people of colour, disabled people, LGBTQ2S+ community, women, and people who identify with other marginalized communities.
Salary and compensation
No salary data published by company so we estimated salary based on similar jobs related to Travel, Marketing, Non Tech, Ceo, Analyst, Python, Accounting, Math, Junior, Excel, Legal, Design, Consultant, Consulting, Software, Growth, Scheme, Internship, Digital Nomad, InfoSec, Microsoft, Finance and Video jobs that are similar:
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
We're looking for a marketing intern to join our team and help us with all sorts of awesome stuff. The ideal candidate should have 1-2 years of marketing experience, preferably within digital marketing or social media. They must be creative and organized, with an eye for detail. This internship is great for someone looking to gain real-world experience working with a budding startup company. Duties include creating content for social media, and events, as well as conducting market research projects.
IRLY is a video dating app designed to connect people who share similar interests. We believe that it's important for people to start talking and getting to know each other before they meet in person, so we've created a platform where you can do that with zero pressure.
We are looking for someone who is passionate about marketing and will thrive in a fast-paced startup environment. If you can excel at the following, we want to hear from you:
Quick learner
Independent worker
Think outside the box when it comes to ideas and strategies
Work well under pressure
In addition, this intern must have a positive attitude and be willing to learn new skills.
The ideal candidate should have 1-2 years of marketing experience, preferably in digital marketing, social media or content writing. The intern must be able to work independently and come up with ideas on their own. As a marketing intern, you will work closely with the Head of Marketing and other members of the team. You’ll be involved in all aspects of our marketing efforts, including content creation, event planning, social media management and more. Finally, it is important that the intern understand the dating industry at large.
They must be creative, organized and great at communicating (verbal as well as written).
Proven ability to take the initiative
Ability to work independently and manage personal time effectively
Strong organizational skills and attention to detail
Great communicator (verbal as well as written)
This internship is great for someone looking to gain real-world experience working with a startup company.
About us:
IRLY (I Really Like You) is a Gen Z, video chat based dating platform that eliminates the social barriers of traditional dating apps by allowing users to instantly meet and connect through spontaneous, game-based speed dates. We are a stealth-mode social/dating start-up on a mission to make dating fun again and unlock a new level of human interaction in the digital era.
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
LexSensis is recruiting paralegals, located in Canada for a remote document review project starting immediately. The tasks include the reviewing of documents for a legal case and asessing whether they are relevant or not. Previous experience in document review is required. This is a remote project and is ideal for working-from-home. Excellent rate! Please apply to [email protected]
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Directeur (trice) relationnel (le), Avantage collectif in MONTRÉAL, Québec, Canada | Service clientèle | Conseils à la clientèle | Vente et RBC | Emplois à RBC
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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