\n\n\nJOB SUMMARY: \n\nAs a member of the Professional Services team, the Business Analyst (BA) is an external-facing, project-based role, focused on the elicitation of Customer User Stories, their documentation and analysis, and the declarative configuration of the solution that results from this documentation. Note that the BA is the owner of all User Stories for a given implementation, whether the story work is declarative or custom.  The Business Analyst collaborates with the Project Manager, Solution Architect & Developer roles, to ensure adherence to contracted scope and budget, and to affirm their solution design and configurations have been optimized for their customer’s requirements and business operations. The BA also drives data migration activities, including object mapping and data validation (post migration). Additionally, the BA works closely with their Project Manager, to groom their backlog and validate quality/accuracy of any deliverables. This role is further responsible for documenting a customer’s full software configuration/solution, providing demonstrations of configurations/solutions, and for end-User training and supporting the effort through deployment and go live.\n\n \n\nRESPONSIBILITIES: \n\n\n* Facilitate customer meetings, either virtually or in person as required by the Project.\n\n* Lead requirements elicitation and User Story documentation.\n\n* Execute software configurations in alignment with the documentation and contracted scope/budget.\n\n* Create a backlog of Stories, by project, for review and collaboration with the Project Manager.\n\n* Work with the Solution Architect and Developer roles to document solutions\n\n* Develop test scripts and acceptance criteria for the user stories\n\n* Prioritize and assign user stories to the development team\n\n* Perform configuration of our application, including Salesforce configuration\n\n* Validate all customization work and provide Customer-facing demonstrations.\n\n* Prepare and analyze data conversion requirements; identify data gaps.\n\n* Collaborate with data architects for data migration activities.\n\n* Lead User Acceptance Testing, deployment and validation activities.\n\n* Complete required project documentation (configuration documentation, User Stories, functional designs, deployment checklists, support documentation, etc.).\n\n* Directly and effectively train customer’s personnel in the use of the system.\n\n* Clearly and effectively communicate with team and with customers regarding status, technical issues, enhancements, and creative solutions\n\n* Maintain target billable utilization while providing quality work\n\n\n\n\n REQUIREMENTS: \n\n\n* Minimum 3 years of experience working as an admin/analyst in Salesforce.com environment with external clients/customers\n\n* Salesforce admin (ADM201) certification\n\n* Knowledge of all aspects of testing end-user products: Functional, Performance, Security, Usability, etc.\n\n* Excellent troubleshooting, analysis, and problem-solving skills\n\n* Ability to effectively prioritize and escalate issues as required\n\n* Excellent written and verbal communication skills; adept at presentation to customers and senior management\n\n* Experience with Project Management tools such as Jira/Confluence or similar tools\n\n* Solid experience with the Microsoft Office Suite and Products (Word, Excel, PowerPoint, Sharepoint, Teams, Visio)\n\n* Ability to work remotely without direct supervision.\n\n* Occasional travel may be necessary as required by the customer.\n\n\n\n\nPreferred\n\n\n* Previous experience or knowledge of working on Fonteva product/application\n\n* Experience with other CRM/Association Management Systems\n\n* Working knowledge of Salesforce.com administration, configuration, customization, and third-party integration or other CRM environment\n\n* Prior consulting experience\n\n* Additional certifications such as (PAB, DEV 1)\n\n\n\n\nEmployee Referral Bonus\n\nThis position is eligible for a 1,000 USD employee referral\n\nAccess Referral Form Here\n\nSalary Range Disclosure\nThe base range represents the low and high end of the Togetherwork salary range for this position. Actual salaries will vary and may be above or below the range based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Togetherwork’s total compensation package for employees. Other rewards may include discretionary bonuses, long term incentives, a flexible paid vacation/personal time policy, 6 weeks paid parental leave and more.\n\nSalary Range\nUS Remote: $100,000- $120,000 USD per year plus bonus\n\n \n\n \n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Salesforce, Consulting, Testing, Microsoft and Senior jobs that are similar:\n\n $55,000 — $82,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nArctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.\n\nOur mission is simple: End Cyber Risk. We’re looking for a Technical Lead Developer to be part of making that happen.  \n\nAbout the Role\n\nWe are seeking a highly talented Lead Core Platform Services Developer who will focus on the development of features and services for a newly created team that is consolidating common services, reducing duplication and accelerating downstream R&D teams. You will be a key member of the Core Platform Services team that is responsible for the Access Management Platform (identity, authentication and authorization of users) and the Content Distribution Platform (tracking, storage and distribution of data). These platforms are critical for Arctic Wolf Networks to deliver world-class security operations at scale to global customers. You will be working as a Lead Developer to deliver these critical platforms to keep our customers safe and informed.\n\nA lead developer is responsible for providing the team technical direction to deliver high value, performant software solutions. The lead developer will provide technical guidance and direction to a team of developers through the design, implementation and automated/integration testing of our software. They will also provide guidance on best practices for running, monitoring, and maintaining our system.\n\n\nSome of your day-to-day responsibilities will be:\n\n· Influence the work of team members, and mentor emerging technical leaders.\n\n· Demonstrate advanced, wide-ranging experience, using in-depth professional knowledge, acumen, concepts and company objectives to develop, resolve complex models and procedures.\n\n· Provides solutions to issues in creative and effective ways.\n\n· Directs the application of existing principles and guides development of new policies and ideas.\n\n· Architect and develop well-designed, testable, efficient, secure code.\n\n· Understand and work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.\n\n· Contribute to the growth and mentorship of other team members.\n\n· Develop trusted cross-team relationships to deliver solutions that span multiple areas of expertise.\n\nWe value a culture of sharing, so every team has the opportunity to share their work with the entire department during our monthly R&D Demos. Once a year we hold a department-wide Hackathon, teaming up across all R&D teams over four days to collaborate and build cool ideas outside the normal project scope. While innovation is the focus, some of these ideas do make it into our products.\n\nAbout You\n\nYou’re an experienced software developer who has the ability to perform programming tasks and large engineering projects with independence and expertise. With the responsibility of the end-to-end delivery of projects, you are responsible for guiding and mentoring other staff members, and regularly lead technical projects. You demonstrate mastery over software development practices, and easily develop reusable design patterns. You easily enhance relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion, adapting your style to differing audiences and often advising others on difficult matters.\n\nHere are some of the core technologies we use and teach across our teams. You should have experience in one or more of these, or similar technologies:\n\n· Golang\n\n· Java\n\n· Kafka\n\n· AWS\n\n· Git\n\n· Docker\n\n· Kubernetes\n\nYou have a history of delivering successful projects, as well as some lessons learned from failures. Even if you haven’t worked with all of our specific technologies, you bring a diverse knowledge base that you use to help the team solve complex technical problems. \n\nDon’t meet all the requirements? That’s okay! We still want you to apply. We have many opportunities, and we are always looking for top talent. You’ll receive all the training you need during our onboarding process and through additional training on the job.\n\n\n\nAbout Arctic Wolf \n\nAt Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022). \n\n \n\nOur Values \n\nArctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. \n\nWe celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  \n\nWe also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. \n\n \n\nAll wolves receive compelling compensation and benefits packages, including: \n\n\n* Equity for all employees\n\n* Flexible time off, paid volunteer days and paid parental leave\n\n* RRSP and 401k match\n\n* Training and career development programs\n\n\n\n\n \nArctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected]. \n\n \n\nSecurity Requirements \n\n\n* Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).\n\n* Background checks are required for this position.\n\n\n\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education, Marketing, Legal, Sales, Non Tech, Senior, HR, Salesforce, Developer, Cloud, Digital Nomad, Apache, Ecommerce, Software, React, JavaScript, API, Engineer, Mobile and Amazon jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada