Who Are We?\n\nPostman is the world’s leading API platform, used by more than 30 million developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster. \n\nWe recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.\nThe Opportunity\n\nPostman is seeking a seasoned Senior Marketing Operations Manager to help take our systems, processes, and infrastructure to the next level. You will work closely with various Marketing stakeholders, and Sales Operations to assist in driving marketing impact while increasing operational efficiencies. You will oversee the marketing processes, and enablement of integrated marketing campaigns while providing technical expertise and guidance related to all systems and lead lifecycle flows. A successful candidate is a driven, highly collaborative teammate who loves systems, processes, data, and is energized by fast-paced environments.\nWhat You’ll Do\n\n\n* Ownership of Marketo, including processes and automation, in addition to other marketing technology tools such as Zuddl, Metadata.io, ZoomInfo, and others.\n\n* Manage the integration strategies and requirements with the related technologies\n\n* Optimize the lead management process including documentation of campaign execution, leads management, automation, and process flows.\n\n* Collaborate with key stakeholders across teams to identify gaps in current processes/systems and optimize workflows to increase efficiency across departments\n\n* Enable the Marketing team to perform day-to-day execution of campaigns through training and documentation\n\n* Work closely with the Sales Operations team to implement architecture requests related to workflows and tracking\n\n* Manage and improve scoring models and lifecycle management for leads by facilitating sales handoff, prioritization, and automated nurture programs\n\n* Responsible for data hygiene and enrichment including managing any 3rd party data and imports into the system\n\n* Ensure compliance with GDPR and CCPA regulations within our Marketing systems by partnering with in-house cybersecurity and legal council\n\n* Partner with Marketing team to scale the marketing technology infrastructure, systems and tools to better segment, target, and engage with prospects and customers, including lead and customer lifecycle, automation logic, & nurturing\n\n* Operate autonomously with a high level of quality and integrity\n\n\n\nAbout You\n\n\n* 8+ years experience in a B2B marketing operations or automation role\n\n* Deep experience with Marketo (Marketo certified preferred), SFDC (high proficiency with Salesforce preferred), and related platform integrations (i.e. Zuddl, CMS, ZoomInfo, Rampmetrics/Bizible, etc)\n\n* Understand demand generation including email strategies & execution\n\n* Technical aptitude: Have worked with highly complex processes and a large MarTech stack; ability to understand technologies and how to leverage them to achieve desired results\n\n* Exceptional interpersonal skills, ability to develop and maintain strong relationships with stakeholders and tailor communications to a broad range of internal and external audiences\n\n* Strategic, technical thinking and strong business acumen with a desire to problem solve and seek out opportunities to improve processes\n\n* Expertise in translating strategy to execution\n\n* Ability to navigate ambiguity, prioritize and manage multiple projects\n\n* Strong collaborator who seeks out feedback and input to build on existing infrastructure\n\n* Thoughtful problem-solving tendencies with the ability to take initiative and ownership with a focus on continuous improvement\n\n* A roll up your sleeves and get work done attitude\n\n\n\nOur Values\n\nAt Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.\nWhat Else?\n\nThis is a remote role baed on the West Coast (USA) and the reasonably estimated salary for this role ranges from $135,000 to $175,000, plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience. In addition to our pay-on-performance philosophy, we offer a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Salaries will vary outside of the listed metropolitan areas & the U.S.\nEqual Opportunity\n\nPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to API, Senior, Marketing, Legal and Sales jobs that are similar:\n\n $60,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

Company Overview\n\nMarketers have a problem. Today companies spend over $1T to bring customers to the door, but $19 of every $20 they spend does not convert to revenue. Companies have no choice other than to dedicate large engineering and data science teams to manually build more relevant, higher converting experiences for different customer segments.\n\nMutiny is a no-code AI platform that helps marketers convert their top of funnel demand into revenue, without engineers. Mutiny gives marketers everything they need to drive revenue and prove it — from data and analytics to AI-powered recommendations and content writing. Our customers are some of the fastest growing companies in the B2B space including Notion, Ramp, Carta and Segment. We are backed by Sequoia Capital, YCombinator and CMOs from some of today's fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce and Snowflake.\nAbout the role:\n\nWe are looking for an exceptional leader who can help shape our growing Support and Technical Implementation teams. This role sits at the cross-section of customer experience and technical implementation, providing consultation to our customers on a thorough implementation and ongoing technical guidance as they continue to adopt our product. This is critical in ensuring customers reach their first win and realize value from Mutiny efficiently and effectively. \n\nThis is an incredibly unique role in that it combines aspects of technical implementation, customer support and leadership. This role has three primary goals for success: 1) ensure customers have a  complete and thorough technical setup during implementation to realize value from Mutiny quickly,  2) provide an exceptional customer experience at the front lines by answering technical questions via support tickets through a helpful and consultative approach and 3) attract and retain top talent to help shape the Technical Implementation and Support teams. \n\nHere are some things you’ll do in the next 18 months:\n\n\n* Manage and mentor a team of implementation and support specialists, providing guidance, training, and performance evaluations to ensure an exceptional customer experience.\n\n* Develop and maintain support procedures, documentation, and knowledge base resources to enable efficient resolution of customer inquiries and issues.\n\n* Act as a primary point of contact for escalated implementation and support cases, utilizing technical expertise to troubleshoot complex issues and drive timely resolutions.\n\n* Collaborate with cross-functional teams, including Product, Engineering Sales, and Growth Strategists, to advocate for customer needs and ensure alignment on technical and support priorities.\n\n* Manage Implementation specialists and help lead the technical implementation process for new customers, working closely with Solutions Consulting, Sales and Growth Strategy teams to gather requirements, configure solutions, and deliver successful onboarding experiences.\n\n* Provide hands-on assistance with platform setup, integration, and customization efforts, leveraging technical expertise in areas such as API integrations, data mapping, and automation workflows.\n\n* Develop and deliver training programs for customers and internal stakeholders, enabling them to effectively utilize our products and maximize their value.\n\n* Monitor key support metrics and performance indicators, analyzing trends and driving continuous improvement initiatives to enhance customer satisfaction and retention.\n\n* Stay informed about industry trends, best practices, and emerging technologies in marketing technology and customer support, incorporating insights into our support strategies and processes.\n\n\n\nWhat you bring:\n\n\n* 3-8 years of experience in a Support, Implementation or CSM role owning technical aspects of the customer experience. Marketing or Sales technology experience is required.\n\n* A genuine empathy for B2B marketers and a strong intuition for how to help companies grow and optimize their user experience.\n\n* An exceptionally high performance bar for yourself and everyone on the team. Unafraid to communicate what’s working and what needs to change.\n\n* A strong collaborator and communicator that virtually everyone loves to work with.\n\n* Good project management skills. Can stay organized and keep the trains running on time to hit goals.\n\n* Someone who can write practical advice and share analyses in a crisp, clear and engaging way.\n\n* Someone who is energized by ambiguity and can create structure in a dynamic, fast-paced environment.\n\n* A creative thinker who is quick on their feet and can pull things together in a scrappy way.\n\n* A kind human who wants to build an extraordinary customer experience, culture and brand.\n\n\n\n\nThis is a fully remote role.\nWhat you’ll get out of it:\n\n\n* We are backed by Sequoia Capital, Y Combinator and CMOs from some of today's fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce, and Snowflake. We are growing incredibly fast and about to hit another inflection point. The potential is unreal. Join and you’ll see what we mean.\n\n* You will create a name for yourself by getting to work with and support some of the fastest growing companies in B2B SaaS.\n\n* You will get exposure to real business problems every company faces (growth) that you can take with you to start your own company (or to help scale another).\n\n* You will have fun, plain and simple. There is a reason our first company value is that work should feel like play.\n\n* You will experience a new way of working. Our team is fully distributed across North America and the EU. But we come together as a company for quarterly offsites (most recently in fun cities like Brooklyn, Seattle, and Austin). This combination of experience-based work is a competitive advantage we continue to invest in.\n\n\n\n\nThese values define how we approach our work every single day:\n\n😜 Work should feel like play 🏃 Faster always wins 🍯 Stir the pot, regularly 👀 Do the right thing when no one’s watching 🛥️ All hands on deck 🌎 Live in the world you want to change\n\nAt Mutiny, we are committed to empowering individuals of all backgrounds, experiences, and identities to reach their potential. We believe in balanced teams, which is why we have maintained a 50% male-to-female ratio in our investors and are committed to maintaining diversity of gender, lifestyle, ethnicity, and thinking in our team as we scale.\nCompensation\n\nMutiny is proud to offer a competitive compensation package to all full-time employees, including base salary, equity, and comprehensive benefits.\nAdditional benefits:\n\n\n* Live and work from anywhere\n\n* Quarterly offsites in fun cities like Brooklyn and Austin\n\n* Flexible paid time off and generous parental leave\n\n* 100% medical, dental, and vision coverage\n\n* $1,500 WFH stipend\n\n\n\n\n#LI-MT1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to API, Marketing and Sales jobs that are similar:\n\n $90,000 — $145,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n