\nAre you ready to power the World's connections?\n\n\nWe are looking for an Engagement Manager to join the growing Professional Services team at Kong. As an Engagement Manager, you will have the opportunity to work across the entire customer lifecycle to drive a prescriptive outcome(s) and successful delivery of engagements and programs for key customers. \n\n\nThe engagement manager will ensure our customers are getting the most value out of Kong products and will help prepare, manage, and deliver strategic engagements across the defined install base. As a primary professional services contact and ambassador for our customers, the engagement manager is a strategic, long-term, relationship-based customer-facing role. Apart from driving successful delivery of services engagements, the Engagement Manager will focus on driving day to day professional services operations. \n\n\nThis is an important role and requires someone with very strong thought organization, and communication skills along with the ability to multitask, context switch, and manage customer escalations. Working at Kong presents a unique opportunity to help customers modernize their approach to IT to embrace Cloud Native development principles. \n\n\n\nCustomer Delivery:\n* Own and lead selected, simultaneous billable customer engagements and manage customer expectations and drive prescriptive outcomes during the entire customer lifecycle (Post Sales, Delivery, and Value Realization) \n* Work with customers and stakeholders to understand and analyze engagement scope, requirements, time, cost, benefits, etc. Drive the engagement lifecycle end to end to deliver business outcomes \n* Own and drive project management activities and oversee completion of engagement kickoffs, project charters, and deliverables, managing schedules, meeting milestones, and ensuring success throughout the engagement lifecycle end to end to deliver business outcomes \n* Prepare customer-facing and internal collateral such as solution presentations, blueprints, reusable artifacts, project plans, burndown, and status reports\n* Identify, prioritize, and own resolution of internal and customer escalations & project risks, driving an effective resolution across technical, business, and executive stakeholders.\n* Makes use of productivity tools like FinancialForce, Salesforce, Metabase, Trello, etc. to maintain and manage programs of multiple onboarding and implementation projects along with reporting on key business metrics (Billings, Utilizations, Resource Capacity, and Forecasting) \n\n\n\nProfessional Services Operations:\n* Assist Services leadership team with resource assignment and management  in Financial Force. \n* Ensure timely completion of Month and Quarter end close process and complete new PS employee onboarding with content tailored to the new hires’ positions\n* Coordinate with cross functional teams  to obtain relevant data about the project opportunity and staffing requirements\n* Become a subject matter expert for services personnel on all processes related to services revenue: time entry, project management processes relate to operations, customer billing, and staff utilization.\n* Continually provide suggestions and implement improvements to business and reporting processes that keep up with the changes in the organization.\n* Support Professional Services staff to better understand revenue, hours, and target attainment goals\n\n\n\nWhat you will bring to Kong:\n* Strong project/program management and services delivery experience with a track record of delivery for strategic customers on time and within budget\n* Deep experience working with project financial fundamentals and PSA tools such as Financial Force to own and drive operational activities(Reporting, Forecasting, and Tracking)\n* Excellent customer-facing skills and ability to communicate with executives as well as other stakeholders at customer sites and cross-functionally within Kong. Ability to demonstrate relationship building internally and externally\n* Exceptional organizational and change management skills with an ability to manage competing client demands\n* Excellent presentation skills along with a strong understanding of professional services business metrics in a SaaS software environment. Ability to manage critical and political situations with business stakeholders with strong interpersonal skills\n* Proven team player, and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and is able to keep pace with constant change.\n* And any additional tasks required by manager\n\n\n\n\n\n\nKong has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. Compensation varies depending on a wide array of factors, including but not limited to specific candidate location, role, skill set and level of experience. Certain roles are eligible for additional rewards including sales incentives depending on the terms of the applicable plan and role. Benefits may vary depending on location. US based employees are typically offered access to healthcare benefits, a 401(k) plan, short and long term disability benefits, basic life and AD&D insurance, among others. The typical base pay range for this role in the US is $135,000 - $155,00 base plus variable comp and equity.\n\n\nAbout Kong: \n\n\nKong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises’ most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence – allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely. \n\n\n83% of web traffic today is API calls!  APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another.  Therefore, we believe that APIs act as the nervous system of the cloud.  Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!  \n\n\nFor more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.\n\n\nWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.\n\n\n#LI-RS1\n#LI-DNI \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud, API and Sales jobs that are similar:\n\n $57,500 — $75,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDallas, TX

The Role\n\nWe are currently seeking a Sales Engineer to join our team. As the key consultative resource throughout our sales process, you will be leading presentations with C-Suite and other key operational resources. You bring a deep knowledge of financial software to help our prospects contextualize the Addepar solution fit.\n\nYou will work with our Account Executive teams to ensure our prospects are abreast of the product development, workflows, and use cases at Addepar. You are a creative problem solver, self-starter, and a thoughtful voice to motivate change as part of an outstanding sales organization!\n\nTactical objectives include: collaborating with a variety of prospects, to provide an in-depth understanding of Addepar's product advantages and capabilities. Strategically, you will assist in building out resources for the Sales team to institutionalize the knowledge for our current and future Account Executives. The successful candidate will be an outstanding communicator, consultative, and very well-organized with a deep understanding of investment management.\n\nAddepar takes a market-based approach to pay. A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The range displayed on each job posting reflects the minimum and maximum target base salary for roles in Colorado, California, and New York.\n\nThe current range for this role is $93,000 - $116,000 (base salary)  + bonus + equity + benefits. \n\nYour recruiter can share more about the specific salary range for your preferred location during the hiring process. Additionally, these ranges reflect the base salary only, and do not include bonus, equity, or benefits.\nWhat You’ll Do\n\n\n* Support Account Executives and their prospects throughout the entire sales process by acting as the domain expert on the Addepar products\n\n* Advise firms periodically on technical matters to optimize, upsell services and products; navigate product roadmap\n\n* Coordinate appropriate internal product and technical resources for prospect calls and meetings\n\n* Highlight and communicate the differentiating benefits of Addepar vs. the competition\n\n* Support the sales effort with “Proof of Concepts”\n\n* Understand prospective client key business requirements, load client data, and design custom demo environments to help clients conceptualize their future Addepar experience\n\n* Assist with the creation of the Statement of Work (SOW) as needed, budgetary estimates, and work with key internal teams (Professional Services including Data, Implementation Project Managers, Support, Finance, and Legal)\n\n* Assist our Account Executives with the completion of RFPs & RFIs.\n\n\n\nWho You Are\n\n\n* 3+ years of demonstrated experience in the Financial Services space including roles in FinTech deployment, sales engineering, solutions architecture, product experience, and financial platforms\n\n* Bachelor's Degree\n\n* Worked at prior SaaS companies in similar roles such as deployments, product, engineering, and/or client success\n\n* Knowledge of modern software architecture and database concepts\n\n* Effective oral and written communicator with the ability to work with members at all levels of an organization, both internally and externally\n\n* Ability to multi-task and track processes and work for numerous prospective clients\n\n* Ability to lead sophisticated projects, relationships, and timelines\n\n* Flexible to travel on short notice (20%+)\n\n* [Bonus] API exposure/knowledge is a plus!\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Travel, API, Sales and Engineer jobs that are similar:\n\n $65,000 — $112,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSalt Lake City, Utah, United States

\nCrunch.i, part of the YouGov PLC is a market-defining company in the analytics SaaS marketplace. We’re a company on the rise. We’ve built a revolutionary platform that transforms our customers’ ability to drive insight from market research and survey data. We offer a complete survey data analysis platform that allows market researchers, analysts, and marketers to collaborate in a secure, cloud-based environment, using a simple, intuitive drag-and-drop interface to prepare, analyze, visualize and deliver survey data and analysis. Quite simply, Crunch provides the quickest and easiest way for anyone, from CMO to PhD, with zero training, to analyze survey data. Users create tables, charts, graphs and maps. They filter, and slice-and-dice survey data directly in their browser.\n\nOur start-up culture is casual, respectful of each other’s varied backgrounds and lives, and high-energy because of our shared dedication to our product and our mission. We are loyal to each other and our company. We value work/life balance, efficiency, simplicity, and fantastic customer service! Crunch has no offices and fully embraces a 100% remote culture. We have 40 employees spread across 5 continents. Remote work at Crunch is flexible and largely independent, yet highly cooperative.\n\nWe are hiring a DevOps Lead to help expand our platform and operations excellence. We are inviting you to join our small, fully remote team of developers and operators helping make our platform faster, more secure, and more reliable. You will be self-motivated and disciplined in order to work with our fully distributed team.\n\nWe are looking for someone who is a quick study, who is eager to learn and grow with us, and who has experience in DevOps and Agile cultures. At Crunch, we believe in learning together: we recognize that we don’t have all the answers, and we try to ask each other the right questions. As Crunch employees are completely distributed, it’s crucial that you can work well independently, and keep yourself motivated and focused.\n\nOur Stack:\n\nWe currently run our in-house production Python code against Redis, MongoDB, and ElasticSearch services. We proxy API requests through NGINX, load balance with ELBs, and deploy our React web application to AWS CloudFront CDN. Our current CI/CD process is built around GitHub, Jenkins, BlueOcean including unit, integration, and end to end tests and automated system deployments. We deploy to auto-scaling Groups using Ansible and Cloud-Init.\n\nIn the future, all or part of our platform may be deployed via DroneCI, Kubernetes, nginx ingress, Helm, and Spinnaker.\n\nWhat you'll do:\n\nAs a Leader:\n\n\n* Manage and lead a team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our customer base.\n\n* Scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools.\n\n* Hire and ramp exceptional Cloud Operations Engineers.\n\n* Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents.\n\n* Inform executive leadership and escalation management personnel of major outages\n\n* Compile and report KPIs across the full company.\n\n* Work with Sales Engineers to complete pre-sales questionnaires, and to gather customer use metrics.\n\n* Prioritize projects competing for human and computational resources to achieve organizational goals.\n\n\n\n\nAs an Engineer:\n\n\n* Monitor and detect emerging customer-facing incidents on the Crunch platform; assist in their proactive resolution, and work to prevent them from occurring.\n\n* Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers).\n\n* Diagnose live incidents, differentiate between platform issues versus usage issues across the entire stack; hardware, software, application and network within physical datacenter and cloud-based environments, and take the first steps towards resolution.\n\n* Automate routine monitoring and troubleshooting tasks.\n\n* Cooperate with our product management and engineering organizations by identifying areas for improvement in the management of applications powering the Crunch infrastructure.\n\n* Provide consistent, high-quality feedback and recommendations to our product managers and development teams regarding product defects or recurring performance issues.\n\n* Be the owner of our platform. This includes everything from our cloud provider implementation to how we build, deploy and instrument our systems.\n\n* Drive improvements and advancements to the platform in areas such as container orchestration, service mesh, request/retry strategies.\n\n* Build frameworks and tools to empower safe, developer-led changes, automate the manual steps and provide insight into our complex system.\n\n* Work directly with software engineering and infrastructure leadership to enhance the performance, scalability and observability of resources of multiple applications and ensure that production hand off requirements are met and escalate issues.\n\n* Embed into SRE projects to stay close to the operational workflows and issues.\n\n* Evangelize the adoption of best practices in relation to performance and reliability across the organization.\n\n* Provide a solid operational foundation for building and maintaining successful SRE teams and processes.\n\n* Maintain project and operational workload statistics.\n\n* Promote a healthy and functional work environment.\n\n* Work with Security experts to do periodic penetration testing, and drive resolution for any issues discovered.\n\n* Liaise with IT and Security Team Leads to successfully complete cross-team projects, filling in for these Leads when necessary.\n\n* Administer a large portfolio of SaaS tools used throughout the company.\n\n\n\n\nQualifications:\n\n\n* Team Lead experience of an on-call DevOps, SRE, or Cloud Operations team (at least 2 years).\n\n* Experience recruiting, mentoring, and promoting high performing team members.\n\n* Experience being an on-call DevOps, SRE, or Cloud Operations engineer (at least 2 years).\n\n* Proven track record of designing, building, sizing, optimizing, and maintaining cloud infrastructure.\n\n* Proven experience developing software, CI/CD pipelines, automation, and managing production infrastructure in AWS.\n\n* Proven track record of designing, implementing, and maintaining full CI/CD pipelines in a cloud environment (Jenkins experience preferred).\n\n* Experience with containers and container orchestration tools (Docker, Kubernetes, Helm, traefik, Nginx ingress and Spinnaker experience preferred).\n\n* Expertise with Linux system administration (5 yrs) and networking technologies including IPv6.\n\n* Knowledgeable about a wide range of web and internet technologies.\n\n* Knowledge of NoSQL database operations and concepts.\n\n* Experience in monitoring, system performance data collection and analysis, and reporting.\n\n* Capability to write small programs/scripts to solve both short-term systems problems and to automate repetitive workflows (Python and Bash preferred).\n\n* Exceptional English communication and troubleshooting skills.\n\n* A keen interest in learning new things.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to DevOps, Executive, React, English, Elasticsearch, Cloud, NoSQL, Python, API, Sales, SaaS, Engineer, Nginx and Linux jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n