\nAre you ready to power the World's connections?\n\n\nWe are looking for an Engagement Manager to join the growing Professional Services team at Kong. As an Engagement Manager, you will have the opportunity to work across the entire customer lifecycle to drive a prescriptive outcome(s) and successful delivery of engagements and programs for key customers. \n\n\nThe engagement manager will ensure our customers are getting the most value out of Kong products and will help prepare, manage, and deliver strategic engagements across the defined install base. As a primary professional services contact and ambassador for our customers, the engagement manager is a strategic, long-term, relationship-based customer-facing role. Apart from driving successful delivery of services engagements, the Engagement Manager will focus on driving day to day professional services operations. \n\n\nThis is an important role and requires someone with very strong thought organization, and communication skills along with the ability to multitask, context switch, and manage customer escalations. Working at Kong presents a unique opportunity to help customers modernize their approach to IT to embrace Cloud Native development principles. \n\n\n\nCustomer Delivery:\n* Own and lead selected, simultaneous billable customer engagements and manage customer expectations and drive prescriptive outcomes during the entire customer lifecycle (Post Sales, Delivery, and Value Realization) \n* Work with customers and stakeholders to understand and analyze engagement scope, requirements, time, cost, benefits, etc. Drive the engagement lifecycle end to end to deliver business outcomes \n* Own and drive project management activities and oversee completion of engagement kickoffs, project charters, and deliverables, managing schedules, meeting milestones, and ensuring success throughout the engagement lifecycle end to end to deliver business outcomes \n* Prepare customer-facing and internal collateral such as solution presentations, blueprints, reusable artifacts, project plans, burndown, and status reports\n* Identify, prioritize, and own resolution of internal and customer escalations & project risks, driving an effective resolution across technical, business, and executive stakeholders.\n* Makes use of productivity tools like FinancialForce, Salesforce, Metabase, Trello, etc. to maintain and manage programs of multiple onboarding and implementation projects along with reporting on key business metrics (Billings, Utilizations, Resource Capacity, and Forecasting) \n\n\n\nProfessional Services Operations:\n* Assist Services leadership team with resource assignment and management  in Financial Force. \n* Ensure timely completion of Month and Quarter end close process and complete new PS employee onboarding with content tailored to the new hires’ positions\n* Coordinate with cross functional teams  to obtain relevant data about the project opportunity and staffing requirements\n* Become a subject matter expert for services personnel on all processes related to services revenue: time entry, project management processes relate to operations, customer billing, and staff utilization.\n* Continually provide suggestions and implement improvements to business and reporting processes that keep up with the changes in the organization.\n* Support Professional Services staff to better understand revenue, hours, and target attainment goals\n\n\n\nWhat you will bring to Kong:\n* Strong project/program management and services delivery experience with a track record of delivery for strategic customers on time and within budget\n* Deep experience working with project financial fundamentals and PSA tools such as Financial Force to own and drive operational activities(Reporting, Forecasting, and Tracking)\n* Excellent customer-facing skills and ability to communicate with executives as well as other stakeholders at customer sites and cross-functionally within Kong. Ability to demonstrate relationship building internally and externally\n* Exceptional organizational and change management skills with an ability to manage competing client demands\n* Excellent presentation skills along with a strong understanding of professional services business metrics in a SaaS software environment. Ability to manage critical and political situations with business stakeholders with strong interpersonal skills\n* Proven team player, and team builder who loves to work in a fast-growing and roll up their sleeves in a dynamic environment and is able to keep pace with constant change.\n* And any additional tasks required by manager\n\n\n\n\n\n\nKong has different base pay ranges for different work locations within the United States, which allows us to pay employees competitively and consistently in different geographic markets. Compensation varies depending on a wide array of factors, including but not limited to specific candidate location, role, skill set and level of experience. Certain roles are eligible for additional rewards including sales incentives depending on the terms of the applicable plan and role. Benefits may vary depending on location. US based employees are typically offered access to healthcare benefits, a 401(k) plan, short and long term disability benefits, basic life and AD&D insurance, among others. The typical base pay range for this role in the US is $135,000 - $155,00 base plus variable comp and equity.\n\n\nAbout Kong: \n\n\nKong is THE cloud native API platform with the fastest, most adopted API gateway in the world (over 300m downloads!). Loved by developers and trusted with enterprises’ most critical traffic volumes, Kong helps startups and Fortune 500 companies build with confidence – allowing them to bring solutions to market faster with API and service connectivity that scales easily and securely. \n\n\n83% of web traffic today is API calls!  APIs are the connective tissue of the cloud and the underlying technology that allows software to talk and interact with one another.  Therefore, we believe that APIs act as the nervous system of the cloud.  Our audacious mission is to build the nervous system that will safely and reliably connect all of humankind!  \n\n\nFor more information about Kong, please visit konghq.com or follow @thekonginc on Twitter.\n\n\nWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.\n\n\n#LI-RS1\n#LI-DNI \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Cloud, API and Sales jobs that are similar:\n\n $57,500 — $75,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDallas, TX

Who Are We?\n\nPostman is the world's leading collaboration platform for API development. Postman's features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 30 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best version ever of Postman in September 2022, we continue to strive humbly towards our mission of 100 million connected developers & serving companies as they seek to innovate in an API-first world. \n\nP.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture & our vision at Postman.\nThe Opportunity\n\nOur customer base is growing faster than ever. We are looking for an experienced leader to advance our Enterprise Solutions Architecture program and manage an existing team of expert Postman Solutions Architects.  You will be responsible for day-to-day team management and coaching, exploring new ways to improve our post-sales operations, and leveraging analytical insights to ultimately retain and grow our customer base.  You will own the technical aspects of our post-sales process for the Enterprise customer segment. You'll be supported by all other Postman teams - from sales and engineering, to product management, data science, and our executives - to ensure our customers achieve value from their usage of Postman.\n\nThe Solutions Architecture Manager at Postman plays a pivotal role in leading a team who is responsible for delivering technical post-sales support and consultation to our customers. The Solutions Architecture team is composed of experts in APIs and Postman products, who work closely with customers to ensure successful implementation, integration, and utilization of Postman solutions.\n\nThis role is perfect for a visionary leader passionate about creating scalable solutions to enhance customer engagement, satisfaction and retention.\n\nWhat You’ll Do\n\nTeam Leadership:\n\n\n\n\n* Lead and mentor a team of Solutions Architects, fostering a culture of collaboration, technical “know-how”, continuous curiosity, and customer-centricity\n\n* Provide guidance and support to Solutions Architects in resolving technical challenges and addressing customer needs effectively and efficiently\n\n\n\n\n\n\nCross-functional Leadership:\n\n\n\n\n* Partner with leaders in Customer Success, Sales, Solutions Engineering, and other GTM teams to develop processes and resources that accelerate customer adoption of Postman\n\n* Collaborate with Product and Engineering teams to convey and advocate for customer feedback and enhancement requests that will improve customer satisfaction and address their key use cases, serve as the voice of the customer within the organization\n\n\n\n\n\n\nCustomer Consultation:\n\n\n\n\n* Collaborate with Sales, Solutions Engineering, and Customer Success teams to understand customer use cases and develop tailored solutions that meet their needs\n\n* Build strong relationships with customers, fostering long-term partnerships and driving customer satisfaction and loyalty\n\n* Advise on consultations with key customer stakeholders by assessing technical requirements and offering recommendations for optimal API development workflows\n\n* Work closely with Solutions Architects and customers to design and architect scalable and robust solutions using the Postman platform\n\n\n\n\n\n\nTechnical Expertise:\n\n\n\n\n* Stay abreast of industry trends, emerging technologies, and best practices related to API development methodologies and workflows\n\n* Act as a subject matter expert on the Postman platform, providing insights and guidance to both internal teams and external customers\n\n\n\n\n\n\nData-driven Strategy and Knowledge Sharing:\n\n\n\n\n* Leverage data analytics to identify trends and areas of improvement in how we can deliver value to customers\n\n* Develop and maintain technical documentation, best practices, and use case examples to enable customers to maximize the value of Postman solutions\n\n* Facilitate knowledge sharing sessions and workshops internally to enhance the technical expertise of the Solutions Architecture team\n\n\n\n\n\n\nAbout You\n\n\n* Strong technical background from a Bachelor's degree in Computer Science/Engineering, a related field, or relevant work experience\n\n* 3+ years leading customer-facing technical teams, or similar, with a track record of driving business growth\n\n* Strong experience with the enterprise SaaS sales process and customer relationship management\n\n* Skilled at problem-solving, decision-making, and ability to navigate challenging situations professionally with an extreme focus on being customer-centric\n\n* 5+ years of enterprise solutions architecture or sales/solutions engineering experience\n\n* 2+ years of software development experience\n\n* Comfortable engaging and working with all levels of technologists from individual developers, development teams, QA teams, architects, product managers, and engineering and product management leaders\n\n* Experience with engaging senior management and executive audiences to convey Postman's value proposition\n\n* Strong understanding of APIs, and experience with producing and consuming with APIs across different domains\n\n* Strong understanding of modern development methodologies and DevOps with an appreciation of the software development life cycle\n\n* Familiar with typical developer tooling: IDEs, Git, CI/CD, monitoring services, microservices, containers, cloud computing services, etc.\n\n* Great communication skills (presentation, verbal and written)\n\n* Enjoys a fast-paced environment and loves teamwork and collaboration\n\n\n\n\n \nOur Values\n\nAt Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.\nWhat Else?\n\nThis is a remote role with a salary range of $157,000 - $212,000, plus a competitive equity package. Postman has an informal and fun working team environment. We believe in a hybrid workplace, and although this role is remote, there will be opportunities for you to meet and collaborate with teammates from around the globe. We offer comprehensive medical, dental, and vision insurance, and cool perks. Our employees enjoy unlimited PTO because we believe everyone should take the time off needed to refresh, relax, and reflect. Our wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth. Also, our donation-matching program can support causes you care about. We’re creating a long-term company, and we want you to be part of it. Join us and become a Postmanaut!\nEqual Opportunity\n\nPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.\n\nPostman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, DevOps, Education, Cloud, API, Senior and Sales jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nAbout Finch\nWe are on a mission to empower innovators to access the global employment ecosystem and connect the world's employers under a single API. To do this, we're looking for individuals who think about problems holistically and in-depth, who are relentlessly curious, self-starters, and determined to drive ideas from inception through to completion.\n\n\nFinch is a Series B company backed by a fantastic set of firms, angels, and our developers including General Catalyst, Menlo Ventures, Homebrew, BoxGroup, YCombinator, Charley (1st business hire at Plaid), Sima (ex-Head of Biz Dev at Plaid), Henrique + Pedro (co-CEOs at Brex), Jeff + Wayne (co-CEOs at Digits), Immad (CEO at Mercury), Sam (CEO at Vouch Insurance), Karim (CTO at Ramp), and more.\n\n\nAbout Our Team\nWe're a team of problem solvers who aren’t afraid to challenge assumptions. We value velocity, curiosity, empathy, and diverse perspectives. Everyone on the team is excited about the scope of the problems we address and the potential impact our work can have on the global workforce. We realize that the value we provide comes with great responsibilities, and therefore make security and privacy our highest priorities. \n\n\nWe come from a diverse set of backgrounds and each member brings different skills to the group. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and potential will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns.  \n\n\nTeam Integrations\nTeam Integrations focuses on managing Finch’s external-facing integrations to maintain and expand on the coverage, depth, and reliability of data retrieval from employment systems on behalf of employers. Integrations are the most critical component of our infrastructure as they control the transfer of data across numerous employment systems to be served efficiently to our customers. As a software engineer on Finch’s Integrations team, you will help expand the access of data across our many integrations while improving integration quality and reliability.\n\n\nAbout You\nYou love building high-performing teams and creating collaborative, people and outcomes-focused engineering culture. You possess a balance of technology and people skills with a high degree of empathy. You thrive on cutting through areas of high ambiguity and narrowing down high-level problems into engineering solutions. You can coordinate across product, engineering, and other cross-functional partners to ensure that your teams deliver the right solution for the right problem and that all parties are aligned. You value your customers and peers and want to succeed as a team. You’re comfortable wearing many hats and aren’t afraid to execute. You’re excited by working on an API platform that powers many of the world’s most impactful applications.\n\n\n\nWhat You'll Do\n* Live by and champion our values: empathy, execution, humility, and curiosity.\n* Manage a first-class engineering team that will scale as the company and business grows, identifying and filling any team gaps\n* Develop a team-oriented, supportive culture with a strong focus on creating a working environment that fosters collaboration, open communication, and delivering outcomes\n* Be responsible for team output across multiple axis: execution, speed, technical excellence, reliability, just to list a few examples.\n* Collaborate with Product in setting roadmap and priorities to ensure we’re delivering a valuable and delightful customer experience.\n* Constantly improve team productivity, refine agile processes, and create methods to increase efficiency\n* Perform personnel management tasks for a team of developers, including performance reviews, compliance with company policies, mentoring, and planning career growth\n* Set best practices, standards, culture, and policies\n\n\n\nWhat You'll Bring\n* Degree and 7+ years of relevant development experience in a start-up environment; 2+ years of which include people-management experience\n* Ability to clearly define deliverables and timetables, with demonstrated ability to balance multiple priorities in complex environments and manage teams to successful project completion\n* Detail-oriented approach to challenges and the ability to drive initiatives to completion\n* Exposure to high-growth environments\n* Knowledge of software engineering best practices\n* Exceptional written and oral business communication and people skills, with the ability to influence stakeholders, including technical leaders and executive management\n* Experience working with cross-functionality across multiple teams to deliver high-quality products\n* Experience working in a remote-first environment\n\n\n\nSkills\n* Deep experience working with APIs\n* Strong system-design instincts and experience working with distributed systems\n* Experience working with NodeJS, PostgreSQL, Redis\n* Experience using a cloud provider. AWS is a bonus.\n* Familiar with various API authentication and authorization methods; particularly OAuth\n* Strong knowledge of testing best practices\n\n\n\n\n\nFinch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Testing, Cloud, API and Engineer jobs that are similar:\n\n $55,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLATAM