\nDeep 6 AI is a fast-growing tech startup headquartered in Los Angeles, California looking for talented, dynamic team members who want to help shape our groundbreaking artificial intelligence platform. \n   \nWe are transforming and accelerating clinical trials, to help get life-saving treatments to patients faster and accelerate innovation in healthcare. To that end, we build a cutting-edge software suite that connects all clinical research stakeholders, from research teams to treating physicians, patients, and study sponsors on a real-time, real-world data SaaS platform, powered by AI.\n\n\nAs a Software Architect at Deep 6 AI, you will be at the forefront of designing and implementing cutting-edge software systems and applications. These systems will integrate machine learning, AI, and big data technologies, primarily using Java (Kotlin), Python, and CDK TypeScript. Your work will be instrumental in transforming clinical trials and enhancing healthcare solutions. \n\n\n\n\n\nWhat You'll Do\n* Architect and Innovate: Design and implement innovative and scalable software systems and applications that leverage machine learning, AI, and big data technologies. You’ll have the freedom to explore new ideas and drive the technical vision. \n* Lead and Collaborate: Drive architecture and design reviews, ensuring adherence to best practices and high standards of software development. Partner with cross-functional teams, including data scientists, product managers, and software engineers, to develop robust technical solutions that meet business needs. \n* Communicate and Advocate: Clearly articulate technical requirements and solutions to stakeholders and team members, fostering a transparent and collaborative environment. Advocate for best practices and new technologies that can benefit the team. \n* Evaluate and Recommend: Assess and recommend cutting-edge technologies, tools, and frameworks to enhance the performance, scalability, and maintainability of our software systems. Your input will be valued in shaping our tech stack. \n* Establish and Guide: Lead the effort to build standards into reusable and shared components, significantly improving the developer experience. Set and enforce development practices, standards, and guidelines to ensure consistency and quality across the team. \n* Review and Improve: Conduct thorough code reviews, providing constructive feedback to developers and promoting continuous improvement and adherence to standards. \n* Mentor and Support: Guide and coach software engineers, fostering their technical skills and alignment with the company's vision and strategy. Support their growth and development within the company. \n* • Monitor and Enhance: Continuously evaluate software systems to identify potential issues or areas for improvement and proactively address them. Your insights will help us build resilient and efficient systems. \n* Transition and Transform: Lead the migration from a Java monolith to a serverless, event-based architecture, ensuring a seamless and efficient transition while optimizing system performance and scalability. You’ll have the space to implement changes and innovate. \n\n\n\n\nAbout You \n* 10+ years of professional experience in software development, with a strong track record of architectural leadership. \n* Significant programming experience in Java (Kotlin), Python, and TypeScript. \n* Expertise in machine learning, AI, and big data technologies. \n* Proficiency with RDBMS (especially Postgres or MySQL), document databases, and key-value stores. \n* Deep knowledge of Elasticsearch and its integration. \n* Proficient in application monitoring and performance optimization. \n* Extensive experience with managed services in AWS, particularly with Lambda and other function-as-a-service (FaaS) solutions. \n* Proficiency in infrastructure-as-code tools, especially CDK (with Terraform as a nice to have). \n* Expertise with application monitoring tools like New Relic or Datadog. \n* Proven experience transitioning from monolithic to serverless architectures. \n* Mindset focused on shifting to cloud-native and serverless architecture and standards. \n* Mastery of web component frameworks such as ReactJS, Angular, or Vue. \n* Experience with Healthcare, HL7, or HIPAA applications. \n* Interest or experience in LLM and the latest AI technologies. \n\n\n\n\nTechnologies We Use\n* Java (Kotlin): Spring Boot, Hibernate \n* Python: Pydantic, SQLAlchemy, Moto \n* TypeScript: CDK TypeScript \n* AWS: Lambda, EC2, ECS, Amazon API Gateway, EventBridge, Step Functions, SQS \n* Docker \n* Infrastructure as Code: CDK, Terraform \n* Databases: RDS (PostgreSQL), Elasticsearch, DynamoDB \n* CI/CD: GitHub Actions \n* Monitoring: OpenTelemetry, AWS X-Ray, Datadog, Pendo \n\n\n\n\n\n$170,000 - $190,000 a year\n\nOur Culture   \nWe are a very collaborative group that is inclusive, fun, and hard-working. We appreciate the value in diverse backgrounds and experiences so that we can create the best product through different perspectives and ideas. Deep 6 AI welcomes remote work and has fully-remote teams throughout the country; we strive to create an environment where you can do your best work in the environment and location that is best suited for each individual. As a member of our team, you can expect to work with intelligent, curious, and motivated peers who value and respect your perspectives. Deep 6 AI is headquartered in Los Angeles and has employees nationwide.\n  \nBenefits   \nIn addition to competitive salary and a unique opportunity to thrive at a growing company, Deep 6 AI offers various formal benefits as well as a generous PTO plan which includes sick and vacation days, and as well as employer-paid medical, dental, vision, life insurance and long-term disability coverage. A 401k plan is available, too.   \n  \n \nThe above statements describe the general nature and level of work being performed in this job function. They're not intended to be an exhaustive list of all duties, and indeed additional responsibilities may be assigned by Deep 6.\n \nAt Deep 6, we appreciate the opportunity to benefit from the diverse backgrounds and experiences of others. Because of our deep commitment to respect every individual, Deep 6 is an equal opportunity employer.\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Java and API jobs that are similar:\n\n $55,000 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote or Pasadena, CA

\nAs a Senior Customer Success Manager, you’ll partner with Solution Architects and Account Executives to help customers adopt Vendia’s innovative Universal Application platform. You’ll contribute to all stages of the customer’s buying and adoption journey, from preparing for success during pre-sales discovery and use case exploration through delivering success during post-sales onboarding and advising. You'll also help to define and refine the customer journey, based on experience unlocking key strategic accounts.  As an expert in both the customer’s business objectives as well as Vendia’s capabilities, you’ll be well positioned to help customers maximize Vendia's value proposition. \n\nWorking closely with a Solution Architect on every customer account, you’ll help customers work through challenges that could derail their adoption or limit usage and work with support teams in ensuring customer issues and questions are resolved.  You’ll routinely harvest product suggestions from your depth and breadth of customer engagements and communicate these back to the product management team, creating a feedback loop of product optimization that helps delight existing customers and opens new sales opportunities. Most importantly, you are the customer’s go-to point of contact to create a sense of trust and future of success by building on Vendia.\n\nVendia is seeking a Senior Customer Success Manager with extensive public cloud and/or Software as a Service (SaaS) experience. Qualified candidates will have spent many years in a customer-facing role enabling companies to adopt innovative offerings and industry best practices. You should be an exceptional communicator and organizer, and be comfortable in front of senior/executive level technical and non-technical customers. You should routinely produce compelling, technical collateral such as getting started guides and best practice whitepapers and use it to enable customer success.\n\nWe are a virtual company seeking U.S.-based employees who can operate within +/- 3 hours of the US Pacific Time Zone.\n\nAs a Senior Customer Success Manager, you will be responsible for:\n\n\nDesign and establish repeatable customer success processes, including repeatable approaches to engage customers and approach for collaborating with teams across Vendia\n\nGrow and develop customer success team members by creating aligned personal and team goals that establish a mature and influential customer success department\n\nLeading other customer success team members to ensure the success of the customer’s experience\n\nInfluencing intent to renew and expand through collateral, presentations, customer-specific TCO, and other analyses, and developing new ways to influence that intent\n\nLeading data-driven conversations to assist clients in performing projections related to cost, consumption, and return on investment\n\nDemonstrating relentless customer obsession, viewing customer success as your own, and advocating internally for customer features, capabilities, and needs\n\nBuilding organizational alignment by partnering with solution architect, sales, and marketing teams to create compelling content that accelerates buying decisions and positively impacts customers throughout their journey\n\nEngaging support and engineering teams to assist in addressing customer questions or issues, including tracking them through completion.\n\nImproving adoption rates and customer satisfaction by creating Getting Started guides, improving existing (and producing new) documentation where necessary to augment the engineering team’s outputs, and refining the overarching methodology for customer experience\n\nConduct regular touch points with customers for timely onboarding, understanding success criteria, and showcasing product evolutions\n\nProvide measurable success across key outcomes within focus: \n\n\n\nCustomer trust, sentiment, and net promoter score\n\nCustomer usage growth \n\nCustomer use case expansion\n\n\n\n\n\n\n \n\nMinimum Requirements:\n\n\n5+ years experience as a customer success manager, technical account manager, or technical consultant with direct customer-facing responsibilities using public cloud or SaaS technologies\n\nExperience in customer management, escalation management, and defect triage\n\nTrack record of success in growing customers through guiding them to increase product usage and identifying upsell/cross-selling opportunities \n\nAbility to plan projects, communicate status, and deliver results\n\n4 year undergraduate degree in a technical field or equivalent experience\n\nProfessional written and verbal communication skills\n\n\n\n\nPreferred:\n\n\nPrior experience at a startup or similar fast-paced environment, ideally with cloud-based applications, infrastructure services, and/or enterprise SaaS offerings\n\nTransparent work products, such as: published books or blogs on industry topics of interest; YouTube videos of public speaking engagements, such as conference presentations\n\nExperience supporting enterprise customers in one or more of: cloud operations, technical support, escalation management or IT consulting\n\n\n\n\n \n\nAbout Vendia\n\nVendia is the only real-time data cloud company that enables customers to free critical data stuck in traditional applications, data stores, cloud service providers, and other silos. We provide the undifferentiated services and infrastructure necessary to share data safely and securely. By combining serverless blockchains, ledgers, access control, smart APIs and more, Vendia delivers governance and compliance with industry standards, allowing companies to focus on what matters most: their customer experience.\n\nOur customers span industries – from automotive and food & beverage, to travel, hospitality, and not-for-profits. They use Vendia to solve challenging data sharing and data integration problems: real-time supply chain and logistics tracking, settlement of physical and digital contracts, consolidating the data needed to drive AI/ML inferencing, and more. Our employees helped create industry-changing services like AWS Lambda, DynamoDB, API Gateway, and many more. We are taking that expertise and continuing the tradition at Vendia. We build disruptive, innovative technologies that combine the best of Serverless, distributed ledgers, and massively scaled cloud-based services that deliver business value to our customers.\n\nVendia is a rapidly growing, minority-owned startup headquartered in San Francisco and Seattle, serving the needs of enterprises around the globe. Our recent $30M Series B investment has enabled us to accelerate our vision of multi-party data sharing, and we are growing rapidly. We embrace remote workers but also love interactive development. Our culture is dynamic, with a focus on rapid, iterative delivery and continuous learning from customer engagements. Most importantly, we are a "succeed or fail together" company - everyone here plays nicely with each other, a culture we’ve enshrined in our Kind Humans Policy, and a key requirement for all job applicants. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to iOS, Mobile, Senior, Engineer, Backend, Digital Nomad, Design, Cloud, Marketing, HR, Testing, Sales, Scala, SaaS, Serverless, API, Developer, Database Admin, Accounting, Ruby and Legal jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nAs a Customer Success Manager, you’ll partner with Solution Architects and Account Executives to help customers adopt Vendia’s innovative Universal Application platform. You’ll contribute to all stages of the customer’s buying and adoption journey, from preparing for success during pre-sales discovery and use case exploration through delivering success during post-sales onboarding and advising. As an expert in both the customer’s business objectives as well as Vendia’s capabilities, you’ll be well positioned to help customers maximize Vendia's value proposition. \n\nWorking closely with a Solution Architect on every customer account; you’ll help customers work through challenges that could derail their adoption or limit usage and work with support teams in ensuring customer issues and questions are resolved.  You’ll routinely harvest product suggestions from your depth and breadth of customer engagements and communicate these back to the product management team, creating a feedback loop of product optimization that helps delight existing customers and opens new sales opportunities. Most importantly, you are the customer’s go-to point of contact to create a sense of trust and future of success by building on Vendia.\n\nVendia is seeking a Customer Success Manager with public cloud and/or Software as a Service (SaaS) experience. Qualified candidates will have spent multiple years in a customer-facing role enabling companies to adopt innovative offerings and industry best practices. You should be a strong communicator, exceptional organizer, and comfortable in front of technical and non-technical teams.\n\nWe are a virtual company seeking U.S.-based employees who can operate within +/- 3 hours of the US Pacific Time Zone.\n\nAs a Customer Success Manager, you will be responsible for:\n\n\nEnsuring the success of the customer’s experience by understanding their strategic goals and value drivers\n\nInfluencing intent to renew and expand through collateral, presentations, customer-specific TCO, other analyses\n\nLeading data-driven conversations to assist clients in performing projections related to cost, consumption, and return on investment\n\nDemonstrating relentless customer obsession, viewing customer success as your own, and advocating internally for customer features, capabilities, and needs\n\nBuilding organizational alignment by partnering with solution architect, sales, and marketing teams to create compelling content that accelerates buying decisions and positively impacts customers throughout their journey\n\nEngaging support and engineering teams to assist in addressing customer questions or issues, including tracking them through completion\n\nImproving adoption rates and customer satisfaction by creating Getting Started guides, improving existing (and producing new) documentation where necessary to augment the engineering team’s outputs, and refining the overarching methodology for customer experience\n\nConduct regular touch points with customers for timely onboarding, understanding success criteria, and showcasing product evolutions\n\nProvide measurable success across key outcomes within focus: \n\n\n\nCustomer trust, sentiment, and net promoter score\n\nCustomer usage growth \n\nCustomer use case expansion\n\n\n\n\n\n\nMinimum Requirements:\n\n\n3+ years experience as a customer success manager, technical account manager, or technical consultant with direct customer-facing responsibilities using public cloud or SaaS technologies\n\nTrack record of partnering with customers to increase product usage and identifying upsell/cross-selling opportunities \n\nExperience in customer management, escalation management, customer support, and defect triage\n\nAbility to plan projects, communicate status, and deliver results\n\n4 year undergraduate degree in a technical field or equivalent experience\n\nProficient written and verbal communication skills\n\n\n\n\n \n\nPreferred:\n\n\nPrior experience at a startup or similar fast-paced environment, ideally with cloud-based applications, infrastructure services, and/or enterprise SaaS offerings\n\nTransparent work products, such as: published books or blogs on industry topics of interest; YouTube videos of public speaking engagements, such as conference presentations\n\n\n\n\n\nExperience supporting enterprise customers in one or more of: cloud operations technical support, escalation management or IT consulting\n\n\n\n\n \n\nAbout Vendia\n\nVendia is the only real-time data cloud company that enables customers to free critical data stuck in traditional applications, data stores, cloud service providers, and other silos. We provide the undifferentiated services and infrastructure necessary to share data safely and securely. By combining serverless blockchains, ledgers, access control, smart APIs and more, Vendia delivers governance and compliance with industry standards, allowing companies to focus on what matters most: their customer experience.\n\nOur customers span industries – from automotive and food & beverage, to travel, hospitality, and not-for-profits. They use Vendia to solve challenging data sharing and data integration problems: real-time supply chain and logistics tracking, settlement of physical and digital contracts, consolidating the data needed to drive AI/ML inferencing, and more. Our employees helped create industry-changing services like AWS Lambda, DynamoDB, API Gateway, and many more. We are taking that expertise and continuing the tradition at Vendia. We build disruptive, innovative technologies that combine the best of Serverless, distributed ledgers, and massively scaled cloud-based services that deliver business value to our customers.\n\nVendia is a rapidly growing, minority-owned startup headquartered in San Francisco and Seattle, serving the needs of enterprises around the globe. Our recent $30M Series B investment has enabled us to accelerate our vision of multi-party data sharing, and we are growing rapidly. We embrace remote workers but also love interactive development. Our culture is dynamic, with a focus on rapid, iterative delivery and continuous learning from customer engagements. Most importantly, we are a "succeed or fail together" company - everyone here plays nicely with each other, a culture we’ve enshrined in our Kind Humans Policy, and a key requirement for all job applicants. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to iOS, Mobile, Senior, Engineer, Backend, Digital Nomad, Design, Cloud, Marketing, HR, Testing, Sales, Scala, SaaS, Serverless and API jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n