\n\n\nThe Role\n\nImagine a solution that will predict for your customers (with an 85% accuracy) who is going to buy, what they’ll buy, and when. As a Sr. Customer Success Manager at 6sense, you’ll be an instrumental player to our growth as we build upon the success we’ve had delivering predictions for Fortune 500 customers. We will trust you to own high profile customer advisory relationships, drive technical competency, ensure rapid deployment to demonstrate measurable results and long-term customer value, and create a culture of customer success at 6sense.  \n \nThe Responsibilities \n\nWe’re in the scaling stages of building our customer success team. We’re looking for process-oriented people who have an intrinsic drive to be successful; who have a track record of building customer advocates in technical product environments; who have a passion for B2B buyers, their businesses, and what 6sense means to their overall success. Sr. CSMs at 6sense think critically about driving customer growth and building our organization. This is a unique opportunity for you to help shape and accelerate our success and grow in your career. \n\nAs Sr. Customer Success Manager (Sr. CSM) you will be responsible for actively managing the happiness and renewal of a portfolio of assigned 6sense Enterprise customers. Responsibilities include:\n\n\n* Working closely with global Enterprise customers to understand their business goals and objectives, and ensuring 6sense is being adopted into their teams’ daily workflow, generating positive ROI, and growing lifetime customer value for 6sense. \n\n* Establishing strong relationships with decision-makers and key influencers within each account in your book of business. \n\n* Developing, executing, and maintaining strategic account plans and QBRs to drive business value and ROI. \n\n* Forecasting, identifying risk, and maintaining a strong customer renewal rate and growth rate in partnership with the Account Executive team \n\n* Working closely with customer and internal teams to maintain visibility into product performance and customer feedback. You will clearly communicate and manage risk, proactively helping resolve issues promptly while minimizing customer churn. \n\n* Becoming an expert on the 6sense predictive engine, including implementation, how use cases of 6sense connect to top business goals and requirements, and areas to expand use cases. \n\n* Partnering with a 6sense technical CSM and Program Managers to manage customer onboarding, product rollout and training. \n\n* Being an advocate for customers’ product feature priorities internally within 6sense and align with product team around driving product roadmap.\n\n* Building customer advocates who will speak on behalf of 6sense as a reference and share success stories in 6sense events and content.\n\n* Ability to juggle multiple projects, prioritize, and scale while having fun. \n\n\n\n\nOur Customer Success Managers represent the voice of the customer at 6sense and work closely with internal teams to create a company-wide culture of Customer Success. We are creating a different kind of company. If this sounds like a breath of fresh air and a place where you’ll thrive as you take your success to the next level, we should talk! \n \nYour Experience And Skills Required\n\n\n5+ years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions. \n\nExperience working with global 1000 Enterprise customers with multiple stakeholders and managing success programs as the key advisor to global as well as regional customer organizations. \n\nExperience advising customers including CxOs on how to best use and adopt SaaS platform for faster Return on Investment (ROI) \n\nExperience working closely with B2B demand gen, marketing operations, sales operations and analytics teams\n\nExperience negotiating renewals and identifying and driving upsell opportunities.\n\nHave led projects from conception to closure and have experience leveraging and influencing internal resources to get things done.\n\nFamiliarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus\n\nStrong analytical and communications skills\n\nBA/BS degree is required. Master’s degree is preferred.\n\nAbility to travel to customer site (~30%). \n\n\n\n\nAdditional Skills Desired\n\n\n5+ years of experience using BI (Tableau, Domo, MicroStrategy), Marketing Automation (Marketo, Eloqua or Pardot) or CRM (Salesforce and Dynamics) platforms. \n\n2+ years of domain expertise in one of the following industries: Communications, Media, High-Tech, Manufacturing, Healthcare, Life Sciences, Financial Services, Insurance or Retail is preferred. \n\n\n\n\n\n\n\nBase Salary Range: $102,375 to $156,975. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #Li-remote\n\nNotice of Collection and Use of Personal Information for California Residents: California Recruitment Privacy Notice and Policy \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel, Senior, Marketing and Sales jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBoston, Massachusetts, United States

\n\n\nWho is Trace3?\n\nTrace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executives and their organizations to achieve competitive advantage through a process of Integrate, Automate, Innovate.\n\nOur culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business. Employees can grow their career and have fun while doing it!\n\nTrace3 is headquartered in Irvine, California. We employ more than 1,000 people all over the United States. Our major field office locations include Atlanta, Denver, Detroit, Indianapolis, Grand Rapids, Lexington, Los Angeles, Louisville, Texas, San Diego, San Francisco, and Scottsdale.  \n\nReady to discover the possibilities that live in technology?\n\n \n\nCome Join Us!\n\nStreet-Smart - Thriving in Dynamic Times\n\nWe are flexible and resilient in a fast-changing environment. We continuously innovate and drive constructive change while keeping a focus on the “big picture.” We exercise sound business judgment in making high-quality decisions in a timely and cost-effective manner. We are highly creative and can dig deep within ourselves to find positive solutions to different problems.\n\nJuice - The “Stuff” it takes to be a Needle Mover \n\nWe get things done and drive results. We lead without a title, empowering others through a can-do attitude. We look forward to the goal, mentally mapping out every checkpoint on the pathway to success and visualizing what the final destination looks and feels like.\n\nTeamwork - Humble, Hungry and Smart\n\nWe are humble individuals who understand how our job impacts the company's mission. We treat others with respect, admit mistakes, give credit where it’s due and demonstrate transparency. We “bring the weather” by exhibiting positive leadership and solution-focused thinking. We hug people in their trials, struggles, and failures – not just their success. We appreciate the individuality of the people around us.\n\n \n\nAbout the Role:\n\nReporting to AVP – Managed Services Operations, the Director of NOC Solutions oversees all aspects of service engagements, operational performance, transformative initiatives, direct and indirect resource management, contractual lifecycles, financial profit and lost statements, governance and reviews, vendor management and escalation management through issue resolution. \n\nThe position manages at a department level all deadlines, responsibilities, deliverables, and ensures readiness for all deliverables for internal and external stakeholders regarding all components of engagements with minimum direction or oversight. The ideal candidate will be responsible for the financial planning and forecasting associated with this business unit and will work with Trace3 Managed Service Leadership team to set and execute the vision and strategy for the NOC.\n\nThe ideal candidate will work on assignments of a diverse scope where analysis and decision of inputs and outputs requires critical evaluation of definable factors. The candidate will exercise judgement with minimum direction within the defined practices and policies in selecting methods and techniques for obtaining solutions and acts as a SPOC between executives, customers, departments, and support terms. If such defined practices and policies do not specify direction, the candidate makes recommendations based on industry best practices or tenured experience for executive review and approval\n\nWhat You’ll Do:\n\nSummary of Operational Job Functions\n\n\n* Direct a 24x7x365 Network Operations Center with sites located in Louisville, Kentucky, Grand Rapids, Michigan, and future locations to be established, while also incorporating leveraged resources that work in remote capacities.\n\n* Direct planning, staffing, training, cost estimation, proposal preparation, scheduling, quality control, delivery, and operational oversight for NOC Solutions\n\n* Develop and maintain department goals, metrics, and KPIs specific to operations; conduct routine benchmarking and revision against industry standards and trends\n\n* Develop and refine standard operating procedures with control mechanisms to ensure seamless integration and delivery for NOC operations\n\n* Ensure accountability for identifying and enforcing engagement deadlines, schedules, and services while managing direct and shared resources to meet client requirements\n\n* Support and manage various teams, including owning resourcing for the NOC; champion a culture of growth and mentorship to motivate team members to support their professional development\n\n* Coach, mentor, and motivate team members, and influence them to take positive action and accountability for their tasks\n\n* Participate in weekly, monthly, and quarterly meetings with NOC teams, Managed Services leadership, clients, and account teams, with all matters relating to the NOC\n\n* Assess finance reports (e.g., utilization, P&L) and maintain consistent profitability levels aligned with business objectives; optimize through targeted efficiencies identified through COGs analysis\n\n* Serve as a subject matter expert and client liaison; manage customer expectations based on Managed Services operational capabilities and limitations\n\n* Provide support for all RFPs/RFQs to the projects and sales team for NOC Service to clients; partner with the account teams and assist in prequalification and scoping to delivery programs and services to clients based on technical and operational abilities and limitations of the NOC\n\n* Operational leadership duties as assigned by your manager\n\n\n\n\nSummary of Transformative Job Functions\n\n\n* Remain current with new and existing best practices to innovate NOC operations to industry standards and accepted norms.\n\n* Identify operational strengths and weaknesses to reinforce deliverable objectives and create strategies for additional improvement.\n\n* Collaborate, recommend, and assist with implementation of new tools, technologies, and processes to enhance operational efficiency and market differentiation\n\n* Create processes and manage operations that combine internal and shared vendor abilities with client expectations to design creative and efficient solutions to meet customer demands and requirements.\n\n* Define milestone driven roadmap from baselined operations or gaps, and implement strategic initiatives targeted to improve process and tools based on industry leading frameworks.\n\n* Transformative leadership duties as assigned by your manager\n\n\n\n\nQualifications & Interests:\n\n\n\n* Proven ability to lead a team that works 7x24 and is geographically distributed\n\n* Prove record transforming operational teams and instilling thought leadership\n\n* 12+ years of experience managing complex, multi-tenant infrastructure tools and systems comprised of on-premises and cloud connected technologies\n\n* 7+ years of experience working in a multi-tenant service provider environment\n\n* Experience working with and managing incident, problem, change and service requests that follow ITIL v4 framework standards\n\n* Strong strategic planning and analytics skills\n\n* Strong adherence to service delivery excellence\n\n* Ability to complete multiple tasks concurrently and deliver results under timelines and pressure.\n\n* Strong ability to develop processes, helping resources learn to follow processes while still being able to innovate and be creative.\n\n* Strong financial acumen – understanding of gross profit, net income and other business financial terms and formulas.\n\n* Strong problem solving – leverage relationships, customer skills, business acumen and creativity to solve problems.\n\n\n\n\nWork Environment: \n\nWhile performing the duties of this job, the employee is frequently surrounded by other employees and their conversations on the telephone and in person.  The noise level and indoor office temperature may vary. Variable work hours required, including weekends.\n\n\n\n***To all recruitment agencies: Trace3 does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Trace3 employees or any other company location. Trace3 is not responsible for any fees related to unsolicited resumes/CVs. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Consulting, Education, Finance, Design, Cloud, Sales and Digital Nomad jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, Colorado, United States

\nWhat we do\n\nAt Civis, we take a science-first approach to solving business problems using person-level data. With a blend of proprietary technology and statistical advisory services, we help public and private sector organizations find, understand and connect with the people they care about, so they can stop guessing and start using mathematical proof to guide decisions. We know others use “data science” and “analytics” as buzzwords, but at Civis we don’t stand for fluff, and we will always deliver scalable products and technologies — not PowerPoints — to drive your business forward. Learn more about Civis at www.civisanalytics.com.\n\nOur mission\n\nOur mission is to bring objective, data-driven truth to organizational decision-making – all the way from the boardroom to the world’s largest social causes.\n\nWhat we are looking for\n\nOur commercial team is looking for a Business Development Manager to support the acquisition of new customers and growth of our existing accounts. You will work closely with the Applied Data Science team, engineers, and product managers to identify client problems, help create and sell the right solutions using Civis’ core capabilities, and identify market signal for where we could be doing things differently. \n\nYou will be the face of Civis Analytics to the market and our clients, responsible for their ultimate success with our solutions. You will source new logos, build and drive relationships with key client stakeholders, and help identify growth opportunities in existing accounts.\n\nYou must be able to work well with others who approach problems from different perspectives, but you will be expected to challenge and improve the way we operate.\n\nWe value creativity, hard work and on-the-job-excellence and offer competitive compensation and benefits packages. In compliance with federal law, all persons hired will be required to verify their identity and eligibility to work in the United States.\n\nAll employees either must be fully vaccinated against COVID-19, initiate vaccination before your start date, or file an exemption request prior to start date per company policy for review. Due to the uncertainty of COVID-19, all Civis offices are closed and employees are remote until further notice. This is being closely monitored as the situation evolves. Although it’s likely our offices will reopen, positions hired outside of Civis office locations will be remote roles.\n\nPreferred Qualifications\n\n\n5+ years of successful selling experience\n\n2+ year track record of selling data analytics, business intelligence, or technical consulting services preferred \n\nExpertise with agencies and/or professional services firms\n\nKnowledge of media and ad buying landscape including common audience technologies, buying approaches, and campaign measurement frameworks \n\nStrong understanding and passion for data science, and the use of predictive analytics with B2C companies\n\nProven ability to write proposals, build cost and pricing estimates of proposed work, and sell the work to new or existing clients\n\nExperience presenting completed work or pitching new work to executive audiences\n\nProven ability to marshal internal resources, as appropriate, to enable client success\n\nExperience in a startup, or fast-paced professional services firm\n\nMeet and exceed quarterly and annual sales targets and assist the organization in its continued growth\n\nAbility to travel (up to 10-20% as business needs dictate)\n\nAbility to self-manage and deal with the ambiguity that comes with a successful, growth-stage company\n\n\n\n\nRequired Qualifications\n\n\nUS work authorization\n\n\n\n\nWhy join our team?\n\n\nThe opportunity to be part of a growing tech startup focused on solving interesting and meaningful problems, invested in internal promotion, and committed to fostering a diverse, equal and inclusive workplace. \n\nCompetitive benefits, including unlimited PTO, 401K match with immediate vesting, health, dental, and vision benefits, fully paid parental leave, breastfeeding support including breastmilk shipping services for traveling moms, commuter benefits, wellness initiatives including weekly group meditations, monthly on-site massage therapy, and pet insurance.
\n\nTo support employees in our now fully remote work environment, we also have expanded our virtual journal and book clubs, Donut Pals (organized virtual coffee meet-ups), Lightning Talks (5-minute presentations on anything you’d like), Lunch-and-Learns, and HR Open Discussions (bi-weekly meet-up where we discuss ideas and topics of the day in a casual format). We are also able to support and accommodate flexible work from home schedules to help employees juggle responsibilities at home.\n\n\n\n\nCivis Analytics embraces the individuality of our employees and we celebrate each other's differences. Our products, services, and culture benefit from and thrive on the unique perspectives brought by each person in our community. We're proud to be an equal opportunity workplace, and we are committed to equal employment opportunity regardless of race, age, sex, color, ancestry, religion, national origin, sexual orientation, gender identity, citizenship, marital status, disability, or Veteran status. If you have a disability or special need that requires accommodation, please contact [email protected]\n\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States.\n\nEEO IS THE LAW\n\nEEO Supplement\n\nPay Transparency  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ads, Mobile, Excel, Non Tech, Salesforce, API, Senior, Sales, SaaS, Engineer, Analyst, Microsoft, Marketing, Travel, Director, Cloud, Software, Ecommerce, Teaching, Video, Education, Python, Legal, JavaScript, Amazon, Junior, Stats and HR jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States