\nAs a Technical Support Analyst, you're part of a Technical Support team that is focused on making our clients and users successful and happy when using our platform. Our clients are the largest banks and broker-dealers in the world, and their users are our bread and butter. As a Technical Support Analyst, you will take on a breadth of customer-facing responsibilities and serve as a key liaison between Street Context and its customers in the institutional finance industry. Your importance to our mission and direct contribution to our continued success cannot be under-spoken.\n\n\nYou're the first point of contact for our users when they need help or have questions. You’ll communicate with institutional finance professionals consisting of traders, salespeople, research analysts, portfolio managers, hedge fund managers, and everyone in between. You will be in contact with users from around the world – ensuring their product experience is phenomenal. You’ll also be working alongside our top-notch sales, customer success, and engineering teams to socialize our customers' feedback internally, and conquering anything that comes our way.\n\n\nYou'll drive the continuous improvement process by relaying clients' suggestions and concerns across the organization. You’ll work collaboratively to build exceptional customer support for our customers by monitoring short-term and long-term metrics. You will find yourself surrounded by exceptional people, from all walks of life, in pursuit of a common goal. The growth you will experience in this role is second to none, as you are stepping into an environment with a firm commitment to professional and personal development.\n\n\nAdditionally, you will support and work closely with our EMEA Sales team, you will play a key role in providing guidance to optimize their experience. There may be instances where you will need to visit existing and prospective clients during which you will represent Street Context with the utmost professionalism during customer meetings.  These include phone calls, video conferences, or face-to-face meetings which may be conducted at the client’s offices.\n\n\nWhile Street Context head office is currently a hybrid model, this position will operate as a primarily remote opportunity. \n\n\nThis is a remote opportunity for residents in London, England only.\n\n\n\nYour know-how\n* You're fanatic about customer support, satisfaction, and product adoption\n* You are friendly and have a professional demeanour, enjoy communicating with people, and can easily develop a positive rapport\n* You can think quickly on your feet and are tenacious and leave no stone unturned when problem solving independently\n* You have a sense of humour and your patience is in no short supply\n* You have exceptional communication skills, both verbal and written\n* You have the ability to multi-task and juggle multiple priorities at onceYou excel at Excel\n\n\n\nIt's a bonus if\n* You have direct support experience in banking/finance or a SaaS startup\n* You have prior experience in business and customer-facing roles related to Implementation, Customer Success Management or previous Customer Support\n* You’re familiar with a variety of web-based support desk platforms such as Zendesk, Confluence, Jira, etc\n* You have an understanding of the institutional finance space and maybe even a little bit of software and product development\n* You have knowledge of technical terms like SMTP, SPF, DNS, CNAME, DMARC, etc\n\n\n\n\n\nStreet Context is on a mission to build more efficient Capital Markets. We're developing technology that provides highly scalable sources of customer insights for investment banks, brokerages, and independent research providers. We provide our customers with insights that enable them to pinpoint revenue opportunities, build client intel, and anticipate the needs of the market. \n\n\nWe take ownership of our projects and work together to foster a fun and transparent environment. Our days are spent thinking through complex scenarios and tackling major challenges using innovative technology. We’re agile in our process and responsive to the market, seeking to fundamentally improve an institutional industry. We are a team of experts, joined by outstanding advisors and world-class investors, on a quest to build a superior product and a top-notch company. We work, play, and win as a team. We enjoy spending time with one another and celebrate our accomplishments together.\n\n\nIf you see an opportunity for yourself with us, apply now to continue the conversation and learn more about how you can become part of Street Context.\n\n\nStreet Context is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity and gender expression, receipt of public assistance, record of offences, sex or sexual orientation.\n\n\nTo that end, Street Context is committed to making our recruitment processes as accessible as possible including providing accommodations during the recruitment and hiring process as required. Upon request, Street Context will consult with applicants to provide or arrange for suitable accommodation. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Video, Finance and Sales jobs that are similar:\n\n $52,500 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon

\nAbout Lyra Health\nLyra is transforming mental health care through technology with a human touch to help people feel emotionally healthy at work and at home. We work with industry leaders, such as Morgan Stanley, Uber, Amgen, and other Fortune 500 companies, to improve access to effective, high-quality mental health care for their employees and their families. With our innovative digital care platform and global provider network, 10 million people can receive the best care and feel better, faster. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has raised more than $900 million.\n\n\nAbout the Role\nLyra is looking for a highly motivated strategic finance analyst to help us realize our mission of becoming the premier mental health solution for employers and employees. The core functions of this role will include highlighting business trends, uncovering signals, and forecasting growth. In order to be successful, you will need exceptional modeling skills and the ability to source and analyze complex datasets. Beyond fundamental analytics, this role will be looked to for a strategic perspective on scaling our company. Close partnership with leaders across the business will be imperative as you develop a comprehensive view of the company.\n\n\nAs one of the core members of this team, leadership will look to you for your in-depth understanding of Lyra. From top to bottom line, you’ll have a stake in evaluating and presenting insights into the company’s financial and operational performance. The ideal candidate is hard-working, motivated by our mission to redefine mental health care, and willing to take on increasingly complex and critical functions as we continue to scale. \n\n\n\nWhat You'll Do\n* Support essential finance functions: support long range planning and strategy efforts, international business financial planning and strategy\n* Inform strategic initiatives and business planning: Analyze revenue, expense, and operations metrics for signals and insights. Provide guidance and recommendations to leadership based on findings\n* Improve forecasting accuracy: Build complex financial models to help analyze and forecast current business and new business opportunities\n* Add clarity to the business: Build dashboards and reports to share with key stakeholders and leadership. Communicate and present analyses to senior leadership including the Board of Directors, CEO, and CFO\n* Tackle hard problems: Get in the weeds to improve business operations and processes. Serve as a leader in maturing our business practices. Partner with internal teams to improve financial reporting and operations. Support communication between Finance and key business partners\n* Add value: As an integral member of this small but critical team you will need to serve as a business leader from day one. Your contributions will materially impact the success of our quickly growing business\n\n\n\nWhat You’ve Done\n* 2+ years of Investment Banking, Corporate Finance, FP&A, or related forecast/planning experience required \n* BA/BS in Finance, Business, Economics, Math, or related field \n* Advanced modeling skills with the ability to distill complex decisions into simple but comprehensive financial models \n* Ability to navigate and analyze financial statements from end to end\n* High degree of proficiency in Excel required, strongly prefer experience with Tableau and enterprise software systems (NetSuite, Adaptive)\n* Comfortable retrieving data from SQL databases or the desire to learn\n* Excellent organizational and time management skills, including the ability to prioritize and balance multiple deliverables with competing timelines in a dynamic environment \n* Exceptional written and oral communication skills, with the ability to clearly convey recommendations and conclusions. Experience presenting thoughtful analysis and a compelling point of view directly to senior leadership \n* Proven success developing and/or improving processes, with a desire to inspire change across the organization\n* Ability to collect, organize and analyze complex data at a macro and micro level with minimal supervision. Actively seeks the input and opinions of stakeholders; explores and considers a wide range of options before acting \n* Demonstrates high critical thinking and problem-solving skills and strong attention to detail as well as an ability to tackle ambiguous situations\n* Must be a proactive self-starter with exceptional follow-through and the ability to work well independently with minor supervision\n\n\n\n\n$85,000 - $130,000 a yearPay and BenefitsThe anticipated annual base salary range for this full-time position is $85,000-130,000. The base range is determined by role and level, and placement within the range will depend on a number of job-related factors, including but not limited to your skills, qualifications, experience and location. This role may be eligible for discretionary bonuses.\nAnnual salary is only one part of an employee’s total compensation package at Lyra. We also offer generous benefits that include: \n- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)- Lyra for Lyrians; coaching and therapy services- Equity in the company through discretionary restricted stock units- Competitive time off with pay policies including vacation, sick days, and company holidays- Paid parental leave - 401K retirement benefits- Monthly tech stipend- We like to spread joy throughout the year with well-being perks and activities, surprise swag, free food and snack deliveries each month,    regular community celebration…and more!  \nWe can’t wait to meet you.\n\nWe are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability,  genetic information or any other category protected by law. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Analyst, Finance, Senior and Medical jobs that are similar:\n\n $67,500 — $102,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote