\nAcquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.\n\nHeadquartered in the U.S., Acquia is positioned as a market leader by the analyst community and is listed as one of the world’s top software companies by The Software Report. We are Acquia. We are a global company with employees located in more than 30 countries, and we’re building for the future. We want you to be a part of it!\nOverview:\n\nAs a Technical Account Manager at Acquia, you’ll partner with our customers to translate business strategy into technical success, unlock the potential of our products, solve challenges, and mitigate risk for them.  You will have the opportunity to work across multiple accounts, technologies, projects and potentially countries; expediting your own growth and cross-pollinating technical solutions between customers. You’ll work with a group of high-value customers and build strong relationships with them.\nYou’re someone who demonstrates:\n\n\n* Passion for the web, open-source, and genuinely helping others\n\n* A core understanding of your role, responsibilities, and the common purpose of the team within the company\n\n* A teamwork mindset: Acknowledging and appreciating others’ efforts, contributions, and compromises is a priority for you. You have respect for team decisions.\n\n* Courage: You care more about doing the right thing, even when it’s hard, than being right.\n\n* Integrity: Acquia's core values and behaviors are aligned with yours\n\n\n\nAs a Technical Account Manager you will:\n\n\n* Listen to customers. Identify their business drivers.\n\n* Build platform strategies to achieve customer business goals.\n\n* Consult on a wide variety of technical and strategic topics, including standard methodologies and delivery strategies with Drupal and Acquia products, including cloud hosting.\n\n* Identify business risks and technical solutions to mitigate them.\n\n* Connect customers with other subject matter specialists within Acquia.\n\n* Communicate with customers with clarity and courtesy – verbally and in writing.\n\n* Work with customers across media such as video calls, phone conferences, and email.\n\n* Efficiently balance multiple requests from multiple customers.\n\n* Collaborate with other global team members on technical and customer service challenges.\n\n* Advise customers on topics such as development workflows, application performance, security, cache strategies, and high traffic events.\n\n* Provide Drupal expertise including but not limited to: architecture, configuration, contributed modules, themes, site building and custom modules. \n\n* Be open to occasional travel.\n\n\n\nYou’re the Ideal Candidate if:\n\n\n* You can translate technical discussions for non-technical audiences and vice versa.\n\n* You can provide excellent customer service.\n\n* You can communicate with stakeholders across the business at different levels \n\n* When problem-solving, you can go down-the-rabbit-hole quickly and are comfortable under pressure to produce next steps.\n\n* You can use data and insight to drive customer decision-making.\n\n* You are able to efficiently prioritize a large number of competing requests.\n\n* You perform work with customer happiness in mind, without compromising the integrity of the work.\n\n* You have excellent interpersonal, team cooperation, and communication skills.\n\n* You listen and probe to understand, diagnose and what matters most to others.\n\n\n\nMinimum Qualifications:\n\n\nYou have 4-6 years Drupal experience and a developer background with WCM/CMS.\n\n* You’ve learned from failure and you thrive on feedback.\n\n* You’ve contributed to open source projects and participated in open source communities.\n\n* You’ve led a delivery team, architected a solution or are an SME in a specific field.\n\n* You’ve had exposure to enterprise or government delivery environments.\n\n\n\n\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Video and Cloud jobs that are similar:\n\n $40,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan José, San José, Costa Rica

\nHarness is a high-growth startup that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, Software Engineering Insights and continues to expand at an incredibly fast pace.\n\n\nHarness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $3.7B. We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.\n\n\nPOSITION SUMMARY\n\n\nThe mission of Harness is to empower the 30M+ developers in the world with the ability to deliver software to end customers with the highest velocity, highest quality, highest security, highest reliability, and lowest costs, all without compromising on the necessary governance guardrails. According to a recent analyst study, less than five percent of organizations achieve that goal today. \n\n\nAs a Developer Advocate at Harness, you will further our mission by reaching and educating peer developers on the breadth and depth of CI/CD-driven software delivery. You will partner with Product, Engineering, Sales, and Marketing teams to create technical content, distribute across multiple mediums, reaching various communities, and tying it with campaigns around our product. In DevRel at Harness, we engage with the challenges facing technical users, specifically around automating build artifact generation and deploying these artifacts to production after comprehensive pre-production testing, using CI/CD pipelines and Kubernetes/GitOps workflows. You will be the subject matter expert of all key user and buyer features of the Harness CI and CD modules. You will understand how these features are categorized into differentiation vs. table stakes. And you will also deeply understand where exactly competing products are weak on differentiation. You will create a content plan that increases user acquisition and activation by highlighting the Harness differentiation, align it across the company, and execute; which includes metrics and dissemination of results back to the company.\n\n\n\nAbout the Role\n* Directly own the CI/CD user acquisition metric (via free SaaS plan signups) and assist Product & Community Engineering teams in the user activation and engagement metrics\n* Build awareness and motivate developers/DevOps engineers to build CI/CD pipelines in Harness that leverage Harness's differentiators around fast, high quality, secure, reliable and efficient software delivery\n* Be hands-on. Develop and maintain resources for developers, such as open source demos and software tools, code samples, documentation, how-to guides, and tutorials\n* Present at conferences, meetups as well as organize hands-on workshops in key regions\n* Participate in the cloud-native ecosystem and community, building strong relationships with developers, DevOps/Cloud/Platform engineers\n* Engage external communities like Stack Overflow, GitHub, Slack, Reddit, and Discord to identify new resources that should be created and own the delivery of those pieces\n* Partner with Product, Community Engineering, and nearly every function in Marketing from Integrated/Events to Product Marketing to develop the best content and great product narratives\n\n\n\nAbout You\n* 5+ years as a developer and 3+ years in an advocacy or educational role such as developer relations/evangelism, creating technical content, leading a community of developers via forums or events\n* You have 3+ examples of technical educational content aimed for professional developers (e.g. tutorial, video series, blog series, course)\n* At least one example of your own dedicated blogs, forum or sites with a developer-focused audience and can speak to how you measured success and what promotional mechanisms you used to drive top of funnel visibility\n* At least one professional project using DevOps technologies. Preference for those with expertise in Kubernetes, GitOps (Argo CD or Flux) and Jenkins.\n* Have a proven track record in understanding ROI, reporting and analytics, including understanding metrics for developer engagement.\n* Ability to prioritize competing opportunities and balance user needs versus business priorities\n* Stellar written and verbal communication skills\n* Scrappy & has a mindset that done is better than perfect. \n\n\n\nWhat you will have at Harness\n* Competitive salary\n* Comprehensive healthcare benefits\n* Flexible Spending Account (FSA)\n* Employee Assistance Program (EAP)\n* Paid Time Off and Parental Leave\n* Monthly, quarterly, and annual social and team building events\n* TGIF-Off program\n* Remote office stipend\n* Monthly internet reimbursement\n* Monthly Food & Beverage Reimbursement Program\n* #LI-REMOTE\n\n\n\nHarness in the News\n* Harness Snags $230 Series D - $3.7B Valuation\n* Harness Recognized in Inc.'s Best Workplace Awards 2022\n* Harness on LinkedIn: America's Great Companies to Work For -- And What You Can Learn From\n* #6 - Glassdoor Best Places to Work 2021 list\n* #17 on Forbes Top 50 Cloud Companies to Work For\n* #47 on LinkedIn’ Top 50 Companies to Work For\n* #2 on Quartz 2021 list best places to work for remote workers\n* 2021 Career Launching Companies List\n\n\n\n\n$145,000 - $182,000 a yearThe anticipated base salary range for this position is $145,000 - $182,000 annually. Salary is determined by a combination of factors including location, level, relevant experience, and skills. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.  The compensation package for this position may also include equity, and benefits. More details about our company benefits can be found at the following link: https://www.harness.io/company/careers. \n\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Analyst, DevOps, Cloud and Marketing jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco