\nAbout Us\n\nCipherHealth is an award-winning digital patient engagement company committed to enhancing communication and coordination throughout the care continuum. Since 2009, CipherHealth has helped define the patient engagement category, delivering groundbreaking tools and superior services to help health systems deliver patient-centric, quality care that improves clinical outcomes, drives operational efficiency, and creates sustainable financial value through a full suite of communications solutions.\n\nCipherHealth’s automated, scalable platform empowers healthcare organizations to drive meaningful conversations among patients, provider staff and caregivers, regardless of care setting, thereby achieving new standards for patient care and accelerating the digital transformation of the industry. \n\nCustomer Success Manager\n\nAs a Customer Success Manager, you will cultivate relationships with the CipherHealth client base, ensuring that they achieve maximum value from the CipherHealth product suite and encouraging them to expand their usage of the software. You will be responsible for working directly with client executives and business sponsors throughout the customer lifecycle, ensuring that there is alignment in a shared customer journey that aligns with adoption, expansion of software usage, and renewal.\n\nResponsibilities\n\n\nEstablish and maintain trusted advisor relationships with customer executives and project champions, ensuring that CipherHealth activities are closely aligned with the customer’s business strategy and intended success metrics.\n\nBe a subject matter expert on the CipherHealth platform\n\nEnable successful onboarding of CipherHealth to customers, including sharing and developing relevant creative assets, brainstorming ideas, and attending launches virtually or in person\n\nStrategically manage the overall relationship for a portfolio of CipherHealth’s customers, while also spearheading strategic business reviews on an agreed-upon cadence-\n\nDevelop strong working relationships with Technology, Product, Analytics, and Implementation teams in order to effectively deliver value to CipherHealth customers\n\nIdentify opportunities for customers to act as CipherHealth advocates (e.g. referenceable, testimonials, case studies) and collaborate with Marketing\n\nEnsure appropriate response, escalation and closure of initiatives, customer requests and/or issues in conjunction with the use of the CipherHealth solution\n\nMonitor customer utilization and acceptance rates to identify patterns/trends\n\nMaintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement\n\nCollaborate closely with Growth to support customers, renewals, and expansion opportunities\n\nRepresent the voice of the customer to inform our sales process and product roadmap of product opportunities and enhancements\n\nIdentify upsell opportunities and engage CipherHealth’s Growth Team \n\nConvert 1-year contracts into a multi-year long-term contracts increasing CipherHealth’s ACV\n\nIdentify opportunities for existing customers to maximize platform adoption and utilization\n\nConduct analysis to identify customer opportunities and recommend strategies that address customer-specific needs to improve the organization’s results\n\nStrategize with the broader CipherHealth team including Growth,Technology, and Operation leads to identify new opportunities and service areas\n\n\n\n\nRequirements\n\n\nBachelor’s Degree in Business, Health Management, Public Health or related major, or comparable education and work experience\n\n3-5 years of experience in a B2B client management role in healthcare software or technology, or similar experience in healthcare consulting or professional services\n\n\n\n\nKnowledge, Skills and Abilities\n\n\nExperience working with a CRM platform; comfort using the CRM as a personal productivity management tool (i.e. activity logging)\n\nExperience with other similar software systems and/or patient engagement software applications\n\nStrong analytical skills to be used when determining customer workflow, facilitating logic-based product discussions and troubleshooting implementation issues\n\nTechnical writing and documentation experience\n\nAbility to cultivate positive working relationships with clients and co-workers\n\nExcellent communication skills, including writing, proof-reading skills and speaking\n\nAbility to effectively communicate technical information in non-technical terms\n\nAbility to manage multiple projects and work assignments concurrently\n\nStrong interpersonal skills, including, but not limited to demonstrating patience, flexibility, consideration, diplomacy, tact, confidence – overall effectiveness in dealing with adult learners\n\nAbility to prioritize, schedule and organize work – perform under tight deadlines with on-going changes in priorities\n\nAbility to accomplish job requirements with limited supervision\n\nStrong sense of professionalism and personal accountability\n\nAttention to detail and a high work ethic\n\nProven ability to manage multiple projects and priorities  \n\n\n\n\nHow We Invest In You\n\n\nCompensation: Competitive/equitable salary, bonus or commissions, and equity\n\n\nBase Salary range: USD $110,000 -$115,000 annually\n\n\n\n\n\nHealthcare that begins on your first day:\n\n\nGenerous company-funding of our health, vision, and dental plans (most individual plans are of no cost to you for the monthly premium)\n\nHSA/FSA plans\n\nShort and Long-Term Disability\n\nLife and Personal Accident Insurance\n\n$40 monthly wellness stipend you can use towards any wellness, fitness, and wellbeing purchases\n\nWeekly virtual yoga classes\n\nEmployee Assistance Program (EAP)\n\nAdoption Assistance\n\n\n\n\n\nRetirement: 401(k) at three months of employment — with a match upon enrollment!\n\nTime away:\n\n\nDiscretionary PTO + 13 paid holidays\n\nParenthood: Competitive paid parental leave and flexible return to work policy\n\n\n\n\n\nRecognition:\n\n\nGenerous Employee Referral Program - earn cash for each employee referral that is hired\n\nYearly Cipher-versary stipend\n\nCi-Phives - receive public kudos and gift cards from peers and managers\n\n\n\n\n\nCulture:\n\n\nCARE2 Values\n\nBi-Weekly All Hands Meetings\n\n$40/employee monthly “Fundowment” for team bonding events\n\nEmployee Resource Groups such as Rainbow Room and BIPOC Group\n\nYearly donations to organizations that contribute to a more equitable world\n\nWeekly Lunch & Learns and robust onboarding / training programs\n\nRemote-first team: $50 per month reimbursement in your check for WFH expenses\n\nYou’ll receive a new Macbook laptop, other hardware, and company swag upon hire\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Sales and Sales jobs that are similar:\n\n $50,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNashville, Tennessee, United States