\nWe are seeking an experienced and dynamic Vice President of Infrastructure/SaaS Operations to lead our Infrastructure, Uptime, Incident Command, DevOps, and Cybersecurity teams. The ideal candidate will be a strategic leader with a strong technical background and a proven track record of implementing and managing robust infrastructure, ensuring high uptime, handling incident responses effectively, and driving DevOps and Security practices to optimize and safeguard our production environments.\n\n\nTHIS ROLE IS ONLY AVAILABLE TO CANDIDATES LIVING IN SOUTH AFRICA AND HOLD SOUTH AFRICAN CITIZENSHIP\n\n\n\nResponsibilities: 1. Infrastructure Management:\n* Oversee the design, implementation, and maintenance of scalable and resilient infrastructure to support our applications and services.\n* Develop strategies to optimize infrastructure costs while ensuring performance, reliability, and security.\n* Stay abreast of emerging technologies and industry best practices to continuously improve our infrastructure.\n\n\n\nResponsibilities: 2. Uptime and Reliability:\n* Set and enforce uptime targets, working closely with cross-functional teams to ensure that service level objectives (SLOs) and service level agreements (SLAs) are met.\n* Implement monitoring and alerting systems to proactively identify and address potential issues before they impact users.\n* Lead incident postmortems to identify root causes and implement preventive measures to enhance system reliability.\n* Conduct risk assessments and business impact analyses. Develop and implement risk mitigation strategies to address identified risks and vulnerabilities.\n\n\n\nResponsibilities: 3. Incident Command:\n* Establish and maintain incident response procedures and protocols, ensuring that the team is prepared to effectively manage incidents of varying severity.\n* Lead incident response efforts during critical incidents, coordinating with technical teams to resolve issues promptly and minimize impact on users.\n* Foster a culture of accountability and continuous improvement within the incident response process.\n\n\n\nResponsibilities: 4. DevOps and SRE Practices:\n* Drive the adoption of DevOps and SRE principles across the engineering organization, promoting collaboration between development, operations, and quality assurance teams.\n* Implement automation tools and processes to streamline deployment, testing, and monitoring workflows.\n* Mentor and develop team members, fostering a culture of learning and innovation.\n\n\n\nResponsibilities: 5. Cybersecurity\n* Oversee the establishment and maintenance of a cybersecurity program that effectively protects information assets against unauthorized access, data breaches, and cyber threats. \n* Ensure the implementation of security measures, including firewalls, anti-virus software, and intrusion detection systems.\n* With the Direction of Infrastructure to implement oversee a comprehensive disaster recovery plan, that is aligned with our high availability targets, including internal process and training.\n* Oversee a regular cadence of penetration testing exercises across all the company’s product lines, and ensure that identified vulnerabilities are logged, prioritized, and addressed within engineering teams. \n* Attend and contribute to regular Information Security Committee meetings.\n\n\n\nResponsibilities: 6. Governance and Compliance\n* Experience with governance and compliance regulations such as ISO27001, NIST.\n* Work with the Director of Governance & Compliance too develop, implement, and maintain policies, procedures, and controls in accordance with ISO 27001 standards to ensure information security management system (ISMS) effectiveness.\n\n\n\nQualifications:\n* Bachelor’s or master’s degree in computer science, engineering, or a related field.\n* 7 years of experience in engineering leadership roles, with a focus on infrastructure, uptime management, incident response, DevOps, and SRE.\n* Proven track record of designing and managing scalable infrastructure in cloud environments (e.g., Azure Commercial, Azure Gov, AWS, GCP).\n* Strong understanding of networking, security, and system administration principles.\n* Experience with incident management frameworks (e.g., ITIL, SRE) and incident response tools.\n* Hands-on experience with DevOps tools and practices (e.g., CI/CD pipelines, configuration management, containerization).\n* Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams and influence decision-making at all levels of the organization.\n* Demonstrated leadership ability, with a focus on coaching, mentoring, and developing high-performing teams.\n* Extensive knowledge of cybersecurity frameworks, ISO 27001 standards, and regulatory compliance requirements.\n\n\n\nPreferred Qualifications:\n* Experience in a fast-paced startup environment or high-growth technology company.\n* Certifications in relevant areas such as Microsoft Azure Cloud Architect, Certified Kubernetes Administrator (CKA).\n\n\n\nBehavioural Competencies\n* Results oriented, excellent problem solving, strong analytical skills and self-managed\n* High attention to detail\n* Technically minded and be able to understand and communicate using technical jargons and terminologies with ease\n*  Work well under pressure.\n* Good communication skills (Written and verbal)\n\n\n\n\n\nTHIS ROLE IS ONLY AVAILABLE TO CANDIDATES LIVING IN SOUTH AFRICA AND HOLD SOUTH AFRICAN CITIZENSHIP\n\n\nRapidDeploy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, genetics, disability, age, or veteran status. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, DevOps, Cloud and Microsoft jobs that are similar:\n\n $60,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote, South Africa

\n\n\n\n\nA named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50™ in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an independent global business serving mid-size and enterprise clients with our full suite of solutions to assist in smarter territory and quota planning, efficient lead to revenue operations, and the fastest and most flexible way to pay sellers accurately and on-time. We are looking for talented, driven people that can make an impact across our organization.\n\n\n\n\n \n\n\nReporting to the Director, Revenue Assurance, the Billing & AR Administrator role is responsible for the timely and accurate processing of customer information and sales orders for billing and collection purposes. The main objective of this role is to proactively collaborate with Varicent’s Finance, Sales Operations, Customer Success, and Professional Services Teams, and External Customers to ensure all information needed to bill customers are received and processed on a timely basis to avoid delays in receiving payments from customers.  \nThis role requires strong communication skills, attention to detail, excellent organizational skills, and the ability to work collaboratively with various teams. \n\n\nThis is a full-time position at our Toronto office (Yonge & 401). This is a remote-first (WFH) position that is expected to come to the office at least once a month, in addition to any team meetings that may be required. However, you are encouraged to come more frequently when your schedule permits. \n\n\n\nWhat You Will Do: \n* Proactive Customer PO Management: \n* New SaaS Customers: Where Purchase Order numbers are required, coordinate with customers during their onboarding phase to ensure Purchase orders are obtained and passed on to Varicent’s billing team before invoices are generated and sent out.  \n* Existing SaaS Customers: Collaborate with Customer Success Managers to proactively reach out to customers 60 days before their next billing date to ensure that the customer information and purchase orders in Salesforce and NetSuite are complete and accurate prior to the billing date to avoid delays in billing and collections. \n* Professional Services business: Work with Varicent’s Professional Services operations team and project directors to ensure purchase orders are made available before invoicing. \n* New Customer - Finance Onboarding:  \n* Obtain a clear understanding of customer’s billing policies and procedures, as well as gain access to the necessary tools used by customers to manage their accounts.  \n* Design a standard Customer Onboarding Checklist to be used to gather all information needed to be able to accurately bill customers and ensure the information is accurately reflected in Salesforce and NetSuite \n* Send the Customer Onboarding Checklist to the appropriate customer contact, through close collaboration with Regional Sales Managers.  \n* Collaborate with Customers to ensure Varicent is appropriately set up in their database as a Vendor. \n* Maintain a list of customers that require Tax Residency Certificates for billing purposes and proactively request such information 30-60 days prior to invoices being generated. \n* Effectively communicate all customer billing requirements to the Finance Team to avoid delays in sending invoices.  \n* Manage Accounts Receivables and Collections for Varicent’s EMEA portfolio: \n* Collaborate with Sales and Customer Success teams to perform AR collection activities.  \n* Perform cash application and credit notes activities daily.  \n\n\n\nWhat You Will Bring: \n* Post-secondary education in Business, Finance, or related fields \n* 3-5 years of overall experience in the order to cash cycle which includes billing, collections, cash applications and customer administration.  \n* Experience using ERP software and intermediate skills in Microsoft Excel \n* Experience partnering with cross-functional stakeholders to drive results. \n* Strong interpersonal and effective communication skills \n* Collaborative: Must have the confidence and willingness to work up and down the organization. \n* Proactive: Anticipate issues in processes before they become problems \n* Exceptional problem solving and conflict resolution abilities.  \n* Customer-Centric: Dedication to ensuring positive customer experience. \n* Must be resourceful, self-motivated have a proven track record of taking on end to end ownership and delivering results in a fast-paced and high-growth business environment. \n* Experience with NetSuite, Salesforce, Deal Hub preferred \n\n\n\n\n\nVaricent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email [email protected]\n\n\nVaricent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Salesforce, Education, Finance, Microsoft and Sales jobs that are similar:\n\n $52,500 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto

\nSalesforce Administrator/Business Analyst (Remote)\n\nOverview:\n\nAs a Salesforce Admin, you will aid in the ongoing development and documentation of Salesforce products owned by Weedmaps.  You will assist in the day-to-day configuration, support, maintenance of CRM platform, while overseeing documentation and change management practices.  This Salesforce Administrator is expected to assist in daily operations and support functions for the Weedmaps Salesforce Ecosystem. \n\nThe impact you'll make:\n\n\nHandles basic administrative functions including user account maintenance, reports and dashboards, automation, and other routine tasks\n\nAssists Senior Salesforce Personnel in collection of requirements and documentation \n\nWrites change management and technical documentation for release notes \n\nCoordinates the evaluation, scope, and completion of new development requests\n\nWork with leadership to ensure appropriate levels of support are given and that requests are resolved in a timely fashion\n\nWork with Management to drive efficiency through tooling and business process automation.\n\nSupport Senior Salesforce Personnel in their duties, aid in handoffs with business partners \n\nGood understanding of how to map business processes within Salesforce.com while being able to explain technical elements to non technical personnel, verbally and in writing \n\nOther duties as assigned\n\n\n\n\nWhat you've accomplished: \n\n\nAt least 2 years of administrative experience of Salesforce.com and a willingness to grow knowledge\n\nBachelor degree preferred\n\nStrong project management skills and a positive attitude\n\nWillingness and ability to learn new skills in both low-code and no-code environments\n\nProductivity/quality standards: accuracy, timeliness, thoroughness\n\nTeamwork across departments\n\nProficient in Microsoft Excel or other data aggregate software \n\nOrganized and detail-oriented\n\nExcels in a fast-paced work environment\n\nStrong communication skills, both oral and written\n\nAbility to multitask with competing priorities\n\nSelf-starter who works well independently\n\nComfortable with long-term remote work\n\nAdaptable and calm under pressure\n\n\n\n\nOur 2022 Benefits:\n\n\nMedical, Dental & Vision benefits (effective Day1):\n\n\n\nEmployee - employer paid premium 100%\n\nDependent - employer paid premium 80%\n\nHMO - Kaiser & Anthem\n\nPPO and HDHP with HSA - Anthem\n\n\n\nBasic Life & AD&D - employer paid 1x salary\n\n401(k) Retirement Plan (with employer contribution)\n\nPTO (3 weeks accrued); 5 sick days\n\nSupplemental, voluntary benefits\n\n\n\nKindbody (family planning/fertility) including up to $10,000 towards cash-pay services\n\nBenefitEd (Student Loan Repayment/529 Education Savings) including a company contribution of up to $1,000/year\n\nFSA (Medical, Dependent, Transit and Parking)\n\nVoluntary Life Insurance\n\nCritical Illness Insurance\n\nAccident Insurance\n\nShort- and long-term disability Insurance\n\nPet Insurance\n\nCompany-paid identity theft protection\n\nRocket Lawyer legal services platform\n\n\n\nPaid parental leave\n\nReimbursements for home office setup and monthly WiFi\n\n\n\n\nWhy Weedmaps?\n\n\nYou get to play a meaningful role in the future of cannabis and how it’s regarded globally\n\nCatered lunches provided while working in the office\n\nCasual work environment, no fancy clothes required, but you are free to dress to the nines!\n\nGenerous PTO and company holidays\n\nEndless opportunities to network and connect with your Weedmappers through education and speaker series, Employee Resource Groups, happy hours, team celebrations, game nights, and much more!\n\n\n\n\nWeedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.\n\nApplicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws.  Please inform us if you need assistance participating in the interview process.\n\nAbout Weedmaps:\n\nWM Technology, Inc.’s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we’ve seen in the past 10 years.\n\nFounded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business’ tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.\n\nWM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.\n\nHeadquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.\n\nNotice to prospective Weedmaps job applicants:\n\nOur team has been made aware of incidents involving LinkedIn, Telegram, and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company. Our team is actively working to combat these attempts, but in the meantime, please be mindful of the following:\n\n\nOur recruiters will always communicate with candidates through an @weedmaps.com email address.\n\n\n\n\n\nCORRECT: [email protected]\n\n\n\n\n\nINCORRECT: [email protected]\n\n\n\n\n\nOur recruiters will NEVER ask for or attempt to solicit payment from applicants in order to apply, interview, or work for Weedmaps.\n\n\n\n\n\nIf you are interested in a role at Weedmaps, please apply through our established channels.\n\n\n\n\n\nWeedmaps Careers Page or LinkedIn\n\n\n\n\nIf you are unsure if a communication is legitimate, please contact our recruitment team at [email protected] and they will happily confirm for you. Thank you for your vigilance and we appreciate your interest in working with us!  \n\n#LI-REMOTE #WMFromAnywhere \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Salesforce, Analyst, SaaS, Support, Education, Microsoft, Mobile, Senior, Excel and Legal jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nIrvine, California, United States

\n* Contract job Office 365 Administrator\n* 5-7 Years of Microsoft Teams and SharePoint Experience\n* Ottawa 6 months Contract\n* 90% Remote\n\n\n\n\n Your new company\n Our client is a well-established airline company based in Kanata, a suburb of Ottawa, Ontario, Canada. Due the business growth, the needs and the team size of IT team has expanded. We are now urgently looking for a Office 365 Administrator who's hands on to establish the infrastructure and extend a modern communication channel for the internal staffs. Your skills are more focusing on Front-end rather than back-end.\n \n Your new role\nThe company has basic Exchange online however your job is to come in and establish the infrastructure with extended functionalities. You will administer the Office 365 and Microsoft Azure Platforms and champion the adoption of Office 365 services as appropriate for the business. Other key responsibilities include:\n \n* With minimal supervision, assists in the research, design, planning, implementation, maintenance and support of existing services, and works with systems administrators to research, plan, design, implement and support of existing and emerging 0365 Technologies in a complex environment with minimal supervision\n* Determines the setup, configuration and maintenance required for new and upgraded applications according to industry best practices and/or standards.\n* Performs setup, configuration and ongoing monitoring of Active Directory infrastructure (i.e. AD replication/DNS troubleshooting, event log monitoring, OU maintenance, demotion & removal of domain controllers/DNS/DHCP of servers, promote DCs, etc.)\n* Performs setup, configuration and ongoing monitoring of the Office 365 environment (i.e. email monitoring, configuration of security settings, event log and backup monitoring)\n* Track projects and system incidents through to resolution via the IT ticket tracking system\n* Develops and maintains system-related documentation to facilitate implementation and/or adoption of system changes\n* Take ownership of backup and recovery solution and ensures all necessary systems and data are backed up and can be reliably restored.\n* Formulate and create Office 365 SharePoint and Teams sites for domain users and external client access\n* Other duties as assigned\n \n What you'll need to succeed\n This is a new position and you're expert in Office 365, so you'll be able to work with ambiguity. Experience with SharePoint, Team, AD and Exchange is a must have. You also need to be comfortable with responsibilities from Level 1 to Level 3.\n\n\n* 5 to 7 years progressive program management and online admin (MS Office 365) experience.\n* Microsoft Office 365, design, build, and administration experience.\n* Experience with SaaS and PaaS in Microsoft Azure or other cloud providers.\n* Experience with mid to large size server operations including daily operations and maintenance as well as project-based work such as migrations, upgrades etc.\n* Proficient with Windows Server (including services - DNS, DHCP, etc.), Active Directory, System Center, SQL, WSUS, etc.\n* Ability to work effectively under pressure and manage multiple, concurrent and conflicting priorities and deadlines\n* Good verbal, written, and presentation skills (English)\n* Ability to think outside the box and beyond the current solution to identify new and improved solutions - can identify an idea logically, document the overall solution and the technology and successfully deliver the solution\n* Ability to train internal users\n* Must be eligible to work in Canada\n\n\n\n\n \n What you'll get in return\n You will be able to lay the infrastructure foundation for Office 365 and train users on how to use them. The contract is 6 months with high chance of extension or go into a permanent position.\n \n What you need to do now\n If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV , or call us now.\n If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Admin, Cloud, Microsoft and SaaS jobs that are similar:\n\n $70,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n