\n*** English Version Below ***\n\n\nLes voyages vont bien au-delà de leur destination ; ils sont tissés de chaque souvenir que l'on crée en chemin. Notre engagement consiste à redéfinir l'avenir du voyage en collaborant avec plus de 200 compagnies aériennes, établissements hôteliers, sociétés de croisières, réseaux ferroviaires pour voyageurs et services financiers, dans le but de créer de nouvelles sources de revenus significatives grâce à des expériences client exceptionnelles. Fondés sur nos valeurs fondamentales d'ambition, d'innovation et de collaboration, nous sommes constamment poussés à repousser les limites, à surpasser les attentes et à exploiter le meilleur de chacun. Nous favorisons une culture qui repose sur la conviction que notre force réside dans notre unité, travaillant ensemble pour bâtir un avenir extraordinaire dans l'univers du voyage. Joignez-vous à nous pour transformer les voyages quotidiens en expériences véritablement extraordinaires.\n\n\nÀ PROPOS DU POSTE:\nNous recherchons un Administrateur expérimenté de Sales et Service Cloud pour rejoindre notre équipe. En tant qu'expert Salesforce, vous jouerez un rôle crucial dans la configuration, la personnalisation et le soutien continu de nos applications Sales et Service Cloud.\n\n\nCE QUE VOUS FEREZ :\nSous la responsabilité du responsable des applications opérationnelles, vous serez responsable de ce qui suit :\n\n\n• L'administration quotidienne de l'application - gestion des accès, maintenance et mises à jour avec les parties prenantes, utilisateurs internes et externes.\n• Travailler avec les parties prenantes pour personnaliser les applications Sales et Service Cloud en fonction des besoins commerciaux.\n• Vous créerez, gérerez et distribuerez des rapports et des tableaux de bord dans Salesforce ainsi que des applications de reporting externes.\n• Vous gérerez les applications intégrées, en veillant à ce que le flux de données soit conforme et précis, et que les utilisateurs soient formés de manière appropriée sur les nouvelles applications intégrées.\n• Mener la transition des flux de travail traditionnels et du Process Builder vers Salesforce Flows, en garantissant une approche rationalisée et évolutive de l'automatisation des processus métier.\n• Fournir un support Salesforce aux utilisateurs internes, y compris la formation, la documentation et le débogage des problèmes.\n• Rester à jour avec les versions Salesforce et les nouvelles fonctionnalités, en faisant des recommandations pour leur adoption et leur mise en œuvre au sein de l'organisation.\n\n\nVOUS ÊTES UNE PERSONNE AVEC:\n• Diplôme en informatique, technologie de l'information ou domaines connexes.\n• Expérience prouvée de 2 ans ou plus en tant qu'administrateur Salesforce, spécifiquement avec Sales et Service Cloud - de préférence avec des certifications.\n• Compréhension de la structure des données, de la manipulation des données et des formules Excel avancées.\n• Fort penchant pour l'apprentissage de nouveaux outils et technologies.\n• Attention aux détails et précision, et solides compétences en résolution de problèmes.\n• Expérience dans la priorisation et la gestion de plusieurs projets.\n• Capacité à créer et à personnaliser des rapports et des tableaux de bord dans Salesforce pour visualiser les données et fournir des informations aux parties prenantes.\n\n\n\n\nCE QUE VOUS AIMEREZ CHEZ NOUS:\n🏦 REER de contrepartie\n🏥 Plans de santé complets\n📅 Programme de congés payés flexible\n✈️ Allocation d’expérience de voyage\n🧘 Crédit annuel pour bien-être\n🥗 Événements d'équipe et déjeuners mensuels\n💻 Allocation pour des fournitures de bureau / transport\n🌅 Programme de travail à distance\n🍼 Programme de prime de congé parental\n🌍 Passeport pour l'aventure\n\n\nNOTRE PROCESSUS:\nPlusgrade est un employeur offrant des chances égales et s'engage à fournir un processus de recrutement accessible. Nous accueillons les candidatures de toutes les personnes qualifiées et nous sommes engagés à offrir des opportunités d'emploi égales, quel que soit l'identité ou l'expression de genre, la race, l'origine ethnique, la croyance, le lieu d'origine, l'âge, le sexe, l'état civil, le handicap physique ou mental, l'orientation sexuelle et toute autre catégorie protégée par la loi. Sur demande, nous fournirons un hébergement pour les candidats handicapés.\n\n\nNous croyons en la diversité et l'inclusivité, c'est pourquoi notre processus d'entrevue est conçu pour offrir une expérience de candidat positive et garantir que chaque candidat est évalué de manière égale. Toutes les candidatures seront examinées par notre équipe de talents et le ou les candidats retenus passeront par le processus de recrutement suivant:\n\n\n• Entrevue téléphonique avec le recruteur\n• Entrevue avec le responsable de l'embauche\n• Test pratique à domicile ou exercice de codage à distance (le cas échéant)\n• Entrevue en équipe\n\n\nTous les candidats recevront des commentaires, qu'ils réussissent ou non toutes les étapes de notre processus d'entrevue. Toutes vos informations seront confidentielles.\n\n\n\n\n\n\n\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nWe are looking for an experienced Sales and Service Cloud Administrator to join our team. As the Salesforce expert, you will play a crucial role in configuring, customizing, and providing ongoing support for our Sales and Service Cloud applications.\n\n\nWHAT YOU WILL BE DOING:\n\n\nReporting to the Manager, Operations Applications, you will be responsible for the following:\n\n\n• The day-to-day administration of the application - managing access, maintenance and updates with stakeholders, internal and external users. \n• Working with stakeholders to customize Sales and Service Cloud applications based on business requirements.\n• You will create, manage and distribute reports and dashboards within Salesforce as well as external reporting applications\n• You will manage the integrated applications, ensuring the flow of data is compliant and accurate, and that users are appropriately trained on newly integrated applications.\n• Lead the transition from traditional workflows and Process Builder to Salesforce Flows, ensuring a streamlined and scalable approach to business process automation.\n• Provide Salesforce support for internal users, including training, documentation, and issue debugging.\n• Stay up-to-date with Salesforce releases and new features, making recommendations for adoption and implementation within the organization.\n\n\n\n\nYOU ARE SOMEONE WITH:\n• Degree in computer science, information technology, or related fields.\n• Proven 2+ years experience as a Salesforce Administrator, specifically with Sales and Service Cloud - preferably with certifications\n• Understanding of data structure, data manipulation and advanced excel formulas\n• Strong acumen for learning new tools and technologies\n• Attention to detail and accuracy and Strong problem-solving skills.\n• Experience in prioritizing and managing multiple projects.\n• A loader or Salesforce Import Wizard for efficient data management.\n• Ability to create and customize reports and dashboards within Salesforce to visualize data and provide insights to stakeholders.\n\n\n\n\nWHAT YOU’LL LOVE ABOUT US:\n🏦 RRSP/401(k) Matching \n🏥 Comprehensive Health Plans \n📅 Flexible Paid Time Off\n✈️ Travel Experience Credit \n🧘 Annual Wellness Credit \n🥗 Team Events and Monthly Lunches\n💻 Home Office/Commuter Credit \n🌅 Work From Anywhere Program \n🍼 Parental Leave Top Up \n🌍 Adventure Pass\n\n\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\n• Recruiter Phone Interview \n• Hiring Manager Interview\n• Take-home Assessment or remote coding exercise (if applicable)\n• Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didn’t pass any of our interview stages. All your information will be kept confidential.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Cloud, Sales and Non Tech jobs that are similar:\n\n $45,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMontreal, Quebec

\n\n\n\n\nA named leader by Forrester in the sales performance management space, Varicent was founded in 2005 when we pioneered sales performance management software. Evolving quickly to become the fastest growing software company in North America according to Deloitte’s Fast 50™ in 2010, Varicent was acquired by IBM in 2012 and has since been re-founded as an independent global business serving mid-size and enterprise clients with our full suite of solutions to assist in smarter territory and quota planning, efficient lead to revenue operations, and the fastest and most flexible way to pay sellers accurately and on-time. We are looking for talented, driven people that can make an impact across our organization.\n\n\n\n\n \n\n\nReporting to the Director, Revenue Assurance, the Billing & AR Administrator role is responsible for the timely and accurate processing of customer information and sales orders for billing and collection purposes. The main objective of this role is to proactively collaborate with Varicent’s Finance, Sales Operations, Customer Success, and Professional Services Teams, and External Customers to ensure all information needed to bill customers are received and processed on a timely basis to avoid delays in receiving payments from customers.  \nThis role requires strong communication skills, attention to detail, excellent organizational skills, and the ability to work collaboratively with various teams. \n\n\nThis is a full-time position at our Toronto office (Yonge & 401). This is a remote-first (WFH) position that is expected to come to the office at least once a month, in addition to any team meetings that may be required. However, you are encouraged to come more frequently when your schedule permits. \n\n\n\nWhat You Will Do: \n* Proactive Customer PO Management: \n* New SaaS Customers: Where Purchase Order numbers are required, coordinate with customers during their onboarding phase to ensure Purchase orders are obtained and passed on to Varicent’s billing team before invoices are generated and sent out.  \n* Existing SaaS Customers: Collaborate with Customer Success Managers to proactively reach out to customers 60 days before their next billing date to ensure that the customer information and purchase orders in Salesforce and NetSuite are complete and accurate prior to the billing date to avoid delays in billing and collections. \n* Professional Services business: Work with Varicent’s Professional Services operations team and project directors to ensure purchase orders are made available before invoicing. \n* New Customer - Finance Onboarding:  \n* Obtain a clear understanding of customer’s billing policies and procedures, as well as gain access to the necessary tools used by customers to manage their accounts.  \n* Design a standard Customer Onboarding Checklist to be used to gather all information needed to be able to accurately bill customers and ensure the information is accurately reflected in Salesforce and NetSuite \n* Send the Customer Onboarding Checklist to the appropriate customer contact, through close collaboration with Regional Sales Managers.  \n* Collaborate with Customers to ensure Varicent is appropriately set up in their database as a Vendor. \n* Maintain a list of customers that require Tax Residency Certificates for billing purposes and proactively request such information 30-60 days prior to invoices being generated. \n* Effectively communicate all customer billing requirements to the Finance Team to avoid delays in sending invoices.  \n* Manage Accounts Receivables and Collections for Varicent’s EMEA portfolio: \n* Collaborate with Sales and Customer Success teams to perform AR collection activities.  \n* Perform cash application and credit notes activities daily.  \n\n\n\nWhat You Will Bring: \n* Post-secondary education in Business, Finance, or related fields \n* 3-5 years of overall experience in the order to cash cycle which includes billing, collections, cash applications and customer administration.  \n* Experience using ERP software and intermediate skills in Microsoft Excel \n* Experience partnering with cross-functional stakeholders to drive results. \n* Strong interpersonal and effective communication skills \n* Collaborative: Must have the confidence and willingness to work up and down the organization. \n* Proactive: Anticipate issues in processes before they become problems \n* Exceptional problem solving and conflict resolution abilities.  \n* Customer-Centric: Dedication to ensuring positive customer experience. \n* Must be resourceful, self-motivated have a proven track record of taking on end to end ownership and delivering results in a fast-paced and high-growth business environment. \n* Experience with NetSuite, Salesforce, Deal Hub preferred \n\n\n\n\n\nVaricent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email [email protected]\n\n\nVaricent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Salesforce, Education, Finance, Microsoft and Sales jobs that are similar:\n\n $52,500 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto