[Please Submit your application HERE to be considered.]\nAbout Us:\n\nWe are a leading provider of SaaS products for the professional services industry. We are most well-known for our legal practice management software and our online payment solution designed specifically for legal professionals. Endorsed by all 50 state bar associations and the American Bar Association, our payment solution is trusted by attorneys nationwide. Founded in Austin, TX, in 2005, we have grown to serve over 74,100 law firms and 10,000 accounting firms with a combined headcount of 500 employees.\nWhy Join Us:\n\n\n* Innovative Environment: Be part of a team that builds cutting-edge solutions to help professional businesses operate efficiently.\n\n* Industry Leader: Work with the largest legal tech company in the market.\n\n* Career Growth: Opportunity to lead our team expansion in Colombia and become a future leader in the company.\n\n* Customer Impact: Create products that make a real difference for our customers.\n\n* Travel Opportunities: Chance to travel to our HQ in Austin, Texas.\n\n* Impressive Platform: Work on an incredible payments platform that processes $20 billion USD a year.\n\n\n\nYour Role:\n\nWe are looking for a Software Engineer to design and build enterprise integrations, enhancing the capabilities of our products. You will become an expert in our API platform and contribute to our full portfolio of hosted enterprise products. This role will work directly with our payments platform, which processes over $2 billion annually.\nKey Responsibilities:\n\n\n* Design new products and architectures.\n\n* Interact with customers and partners to tailor solutions.\n\n* Collaborate with the product team to improve user experience.\n\n* Guide the technical design of front-end products.\n\n* Implement new features for our Angular UI and .NET server.\n\n* Improve processes and technologies.\n\n* Conduct code reviews to maintain and improve quality.\n\n* Deploy and manage enterprise applications.\n\n* Train support and sales teams on new features.\n\n\n\nWhat We’re Looking For:\n\n\n* Strong in .NET and JavaScript or other web development frameworks.\n\n* Familiarity with Angular, React, Node, Express, HTML, CSS, JSON, XML.\n\n* Experience with integrations and using external APIs.\n\n* Knowledge of responsive design challenges.\n\n* Building, deploying, and monitoring large-scale web applications.\n\n* SQL and familiarity with databases like Postgres or MySQL.\n\n* Test-Driven Development or Behavior-Driven Development.\n\n* Debugging complex problems using development tools, logs, and IDE.\n\n* Understanding of distributed systems and software architecture.\n\n\n\nPerks and Benefits:\n\n\n* Competitive salary and benefits.\n\n* Work with a supportive and collaborative team.\n\n* Opportunities for professional development and career growth.\n\n* Flexible work environment.\n\n* Long-Term Stability: Be part of a company with a stable and long-tenured team, where you can grow and develop new skills.\n\n* Lateral Movements: Explore opportunities for lateral moves within different business units to expand your horizons.\n\n\n\n\nJoin us and be part of a team that's making a difference in the professional services industry! Apply now and help us build solutions that empower businesses to thrive. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, JavaScript, Angular, API, Senior, Sales and Engineer jobs that are similar:\n\n $60,000 — $102,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBogotá, Bogotá, Colombia

\nPlanday from Xero is a leading digital solution that uncomplicates everyday scheduling and workforce management by making it easier for businesses and shift workers around the world to communicate, collaborate, and get work done.\n\n\nPowered by a community of local industry experts, Planday provides a best-in-class digital platform that is easy to use, accurate, secure, and compliant with local needs and standards. From payroll and accounting to POS and reporting, its open API and tech ecosystem is scalable to fit shifting business needs and to build an engaged, flexible workforce.\n\n\nFounded in 2004, Planday is headquartered in Copenhagen, Denmark and supports over 400,000 users across Europe, Australia and the US. Planday was acquired by Xero in 2021.\n\n\nAs part of our growth journey, we're looking for a new colleague to join our Customer Support Team in London as Customer Support Consultant - German-speaking. In this role, you will be based in our London office and will be supporting our existing customers with their questions about Planday. \n\n\nYou can expect to work with the following:\n- Communicating with our customers via online chat, email, and phone\n- Answering questions about how to use Planday by providing best practices for scheduling and administration\n- Testing and troubleshooting technical issues, before passing them onto a second line of support\n- Forming the link between customers and our product/engineering team\n- Finding the best solutions for your customers and team, wherever your initiative takes you\n- Additionally, you will be part of a cross-functional team, where you get to work a lot with other departments and develop your skills in many areas.\n\n\nRequirements:\nIf you see yourself in some of the points below, great - we’re excited to learn more about you!\n\n\nIn this role, you will be working closely with our customers from different business sizes and backgrounds. Therefore, it is important that you enjoy communicating with people and are naturally open and curious. \n\n\nAdditionally, you:\n- Are fluent in English and German\n- Are motivated to learn how to work with IT systems\n- Love helping people and setting a positive tone of communication\n- Are proactive, like to solve problems and can think outside of the box\n- Want to develop your customer service and technical skills within an innovative and international company\n- It is a plus if you have experience using Planday from a previous workplace. Fluency in additional languages is also considered a plus.\n- Finally, you see the strength of having fun and being part of a fantastic team. You are passionate and ready to make a difference with your inclusive mindset.\n\n\n\n\n\nAt Planday, we offer you:\n\n\n- Benefits like pension, health insurance, inclusive support for new parents and generous vacation\n- On top of your annual base salary, you are offered to be part of an Employee Share Plan\n- Growth and progression opportunities – we want you to grow with us\n- Flexible remote work\n- Strong social culture with lots of team and company activities\n- Meaningful work – everyone at Planday contributes to improving the lives of shift workers around the globe\n- Healthy work-life balance and autonomous approach to work. We trust in you and your abilities\n\n\nFinally, our offices are not just workplaces (although they are pretty nice and well-located, we have to say!). Plandayers are open and welcoming and at Planday, everyone has the freedom and support to show their true self at work.\n\n\nAt Planday, we firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.\n\n\nAs an equal opportunity employer, we strive to create an equitable experience for all our candidates throughout the process. Please let us know if you need reasonable accommodation during the application or interview process.\nAll applicants will be considered for employment without attention to any personal characteristics. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Payroll and API jobs that are similar:\n\n $65,000 — $160,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, UK

\nAbout the Role:\n\nYou will be responsible for hands-on work with our Gusto Embedded Payroll Partners as they prepare to launch their payroll customer support function. This includes leading partner-facing project management, creating new programs and policies, planning and executing payroll training, and other special projects for CX performance or team operational improvements. \n\nAbout the Team:\n\nGusto Embedded Payroll is our newest business unit, driving the next arc of innovation and growth for Gusto. Our mission is to enable any third party SMB platform to build, sell, and serve payroll, however, they wish. Our API offering allows other companies to offer payroll services to their customers inside their app or service. By creating a more seamless payroll experience for SMBs, we will bring Gusto’s platform to hundreds of thousands more businesses than those we serve directly.\n\nHere’s what you’ll do day-to-day:\n\n\n* Operate: Drive Partner CX operational meetings during key implementation and onboarding phases, and continuing to liaise with them after go-live\n\n* Develop: Build Partner toolkits and playbooks to ensure their continued success with embedded payroll\n\n* Facilitate: Ensure successful Partner adoption of both basic payroll concepts and the CX systems in use to serve their end-users via facilitating in a live training environment\n\n* Iterate: Continuously look for opportunities for improvements to our CX support structure & design\n\n\n\n\nHere’s what we're looking for:\n\n\n* Four plus years of leading teams in a customer or partner-facing support function in a SaaS environment\n\n* Strong core payroll expertise – tax agency and filing knowledge is a plus but not a requirement\n\n* Demonstrable experience with project and/or program management\n\n* Fluency in CRM and task management systems (e.g. Salesforce Lightning, NICEone, JIRA)\n\n* Comfortable navigating complex customer needs, serving as an active stakeholder in identifying the root cause of an issue and seeking out a path to resolution; previous experience working directly with Gusto Accounting Partners is a plus but not required \n\n* Excellent communication skills both verbally and written \n\n* Sense of ownership and comfort with ambiguity—we are building something new which is an opportunity to contribute but also may mean we don’t have all the answers yet!\n\n* Eager to learn from our early adopters, excited by the combination of going deep with our individual partners, while looking for opportunities to build for scale\n\n* Previous experience supporting SMB or enterprise-level customers with SaaS\n\n* Recreational interest in integrations/APIs or technical engineering, at minimum an eagerness to learn API basics and how Partners integrate with Gusto \n\n\n\n\nOur cash compensation range for this role is targeted at $117,000 - $145,000 in Denver and most remote locations. Final offer amounts are determined by multiple factors, including candidate experience and expertise, and may vary from the amounts listed above. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Accounting, Payroll and API jobs that are similar:\n\n $70,000 — $175,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDenver, Colorado, United States