\nWhy project44?\n\nAt project44 we’re on a mission - to make supply chains work.\n\nproject44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.\n\nIf you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.\n\nThe Customer Success Manager will serve as the primary interface between project44 and a designated portfolio of accounts. Your core responsibility is to ensure our customer gets the highest value possible out of the p44 products along with an exceptional service level.   \n\nKey Accountabilities\n\n\nPartner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services \n\nSummarize product feedback gathered from customer meetings and act as advocate for our customers with internal product and development teams \n\nForm relationships and educate the customer on new products and features to drive optimal product use and increase valued perceived.  \n\nServe as the main point of contact for the customer (external) and the voice of the customer (internal) to project and help prioritize product requests \n\nMonitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering or any other appropriate departments. \n\nFacilitate and lead Executive Business Reviews with customers \n\nProactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction \n\nIdentify opportunities for upsell alongside sales and account management team \n\nMaintain up to date knowledge of logistics industry, EDI, and blockchain \n\n\n\n\nRequirements & Preferred Skills\n\n\nExperience working with fast-growth technology company, strongly preferred  \n\nExperience working with a SaaS or platform product, strongly preferred  \n\nKnowledge of supply chain, preferred  \n\nAt least 7 years of experience working with enterprise customers in Customer Success, Account Management, Sales Engineering or Consulting  \n\nComfortable presenting to executive leadership and in large groups of people  \n\nAbility to be strategic, but still roll up your sleeves to accomplish what needs to be done  \n\nOrganized with a strong sense of urgency to meet deadlines  \n\nHighly customer-oriented attitude \n\nExcellent verbal and written English; fluency in either German, Italian, Spanish, French is advantageous \n\nSome travel for key customer meetings and events \n\n\n\n\nDiversity & Inclusion:\n\nAt project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.\n\nWe’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.\n\nproject44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!\n\nFor any accommodation needed during the hiring process, please email [email protected]. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.\n\nMore about project44:\n\nSince 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.\n\nA candidate will be asked to conduct a pre-employment criminal back ground screening test as a standard routine to minimize moral & integrity risks among our staff and to ensure Project44 is compliant with its internal pre-employment screening policy and SOC 2, Sarbanes Oxley Act and ISO 27001 compliance. We will only ask you to conduct a criminal background check when we believe it is proportionate to the role that you will fulfil within your team and/or department   A criminal  back ground check will be facilitated by our third party vendor Accurate who will assist you to get the appropriate documents from authorities in the country where you will be employed.  Depending on the country where you will be employed your local authority will provide a Certificate of Conduct or similar document upon your request.  If there are any costs related to screening, these will be borne by Project44. When our vendor Accurate will reach out to, you will be asked for your consent. We would like to emphasize  that at all time you can decide  to withdraw from the application process and/or to withdraw the consent to perform a screening test.\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel, Sales and Non Tech jobs that are similar:\n\n $55,000 — $112,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom

\nWhy project44?\n\nAt project44 we’re on a mission - to make supply chains work.\n\nproject44 optimizes the movement of products globally, delivering better resiliency, sustainability, and value for our customers. As the supply chain connective tissue, we operate the most trusted end-to-end visibility platform that tracks more than 1 billion shipments annually for the world’s leading brands. The undisputed leader in the market, project44 was named the Leader in the Gartner Magic Quadrant, #1 in FreightWaves’ FreightTech 25, and the Customer’s Choice in Gartner Peer Insights’ Voice of the Customer report. project44 is headquartered in Chicago with a diverse and fast-growing, global workforce.\n\nIf you’re eager to be part of a winning team that works together to solve some of the most challenging supply chain challenges every day, let’s talk.\n\nThe Customer Success Manager will serve as the primary interface between project44 and a designated portfolio of accounts. Your core responsibility is to ensure our customer gets the highest value possible out of the p44 products along with an exceptional service level.   \n\nKey Accountabilities\n\n\nPartner with customers to develop strategies to ensure best use of the product and help them achieve maximum value from our services \n\nSummarize product feedback gathered from customer meetings and act as advocate for our customers with internal product and development teams \n\nForm relationships and educate the customer on new products and features to drive optimal product use and increase valued perceived.  \n\nServe as the main point of contact for the customer (external) and the voice of the customer (internal) to project and help prioritize product requests \n\nMonitor customer health and risk. Develop and execute success plans when required working with customer support, product development and engineering or any other appropriate departments. \n\nFacilitate and lead Executive Business Reviews with customers \n\nProactively manage multiple accounts to ensure customer’s success in services renewal, adoption of products, customer health and overall satisfaction \n\nIdentify opportunities for upsell alongside sales and account management team \n\nMaintain up to date knowledge of logistics industry, EDI, and blockchain \n\n\n\n\nRequirements & Preferred Skills\n\n\nExperience working with fast-growth technology company, strongly preferred  \n\nExperience working with a SaaS or platform product, strongly preferred  \n\nKnowledge of supply chain, preferred  \n\nAt least 7 years of experience working with enterprise customers in Customer Success, Account Management, Sales Engineering or Consulting  \n\nComfortable presenting to executive leadership and in large groups of people  \n\nAbility to be strategic, but still roll up your sleeves to accomplish what needs to be done  \n\nOrganized with a strong sense of urgency to meet deadlines  \n\nHighly customer-oriented attitude \n\nExcellent verbal and written English; fluency in either German, Italian, Spanish, French is advantageous \n\nSome travel for key customer meetings and events \n\n\n\n\nDiversity & Inclusion:\n\nAt project44, we're designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience, we are also intentionally building teams that reflect the unique communities we serve. We’re focused on creating a company where all team members can bring their authentic selves to work every day.\n\nWe’re building a company that every one of us at project44 is proud to work for, and our journey of becoming a more diverse, equitable and inclusive organization, where all have a sense of belonging, is shaped through the actions of our leadership, global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.\n\nproject44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves, we’d love to review your application!\n\nFor any accommodation needed during the hiring process, please email [email protected]. Even if you don’t meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role’s requirements.\n\nMore about project44:\n\nSince 2014, project44 has been transforming the way one of the largest, most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding, industry technology must rise to the occasion. In just a few short years, we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the world’s leading brands to track shipments, collaborate with supply chain partners, drive operational efficiencies, and create outstanding customer experiences.\n\nA candidate will be asked to conduct a pre-employment criminal back ground screening test as a standard routine to minimize moral & integrity risks among our staff and to ensure Project44 is compliant with its internal pre-employment screening policy and SOC 2, Sarbanes Oxley Act and ISO 27001 compliance. We will only ask you to conduct a criminal background check when we believe it is proportionate to the role that you will fulfil within your team and/or department   A criminal  back ground check will be facilitated by our third party vendor Accurate who will assist you to get the appropriate documents from authorities in the country where you will be employed.  Depending on the country where you will be employed your local authority will provide a Certificate of Conduct or similar document upon your request.  If there are any costs related to screening, these will be borne by Project44. When our vendor Accurate will reach out to, you will be asked for your consent. We would like to emphasize  that at all time you can decide  to withdraw from the application process and/or to withdraw the consent to perform a screening test.\n\n#LI-Remote \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Travel, Sales and Non Tech jobs that are similar:\n\n $55,000 — $112,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom

\nAbout the role:\n\n\n\nZero Hash’s Client Services team is looking for an accomplished Relationship Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue. The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage. \n\nThis role requires strong cross-functional collaboration and partnership in order to be successful. You will serve as a primary day-to-day point of contact and advocate for Zero Hash’s diverse B2B client base which includes broker dealers, neo-banks, merchant acquirers, on-ramps and leading non-financial brands. You will also serve as an escalation point for business and account related issues and be a creative, trusted advisor for both clients and internal partners. \n\nThis is a remote position for a candidate is based in East Coast, USA\n#LI-remote \n\nResponsibilities\n\n\n* Build and maintain strong relationships with Senior Management and C-level executives of strategic accounts \n\n* Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live. \n\n* Serve as first point of contact for billing, account receivable, third party audit requests etc\n\n* Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.\n\n* Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market\n\n* Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products \n\n* Design and implement data driven reporting to track client satisfaction \n\n* Own retention and contract renewals\n\n* Excel at operating in a dynamic and quickly changing environment\n\n* Act as internal buffer between client and leadership team\n\n\n\n\nRequirements\n\n\n* Motivated by Zero Hash’s mission and creating a seamless, best in class experience for our highest value clients\n\n* Bachelor's degree or equivalent practical experience\n\n* 5-7 years of experience in B2B Relationship Management\n\n* Exceptional written and verbal communication\n\n* The ability to work independently in a fast-paced environment\n\n* Receptive to feedback and implements changes immediately with a positive attitude\n\n* An interest in being a relationship builder, collaborative partner, and dynamic project manager\n\n* Experience working in a complex ecosystem of SaaS or payments products \n\n* An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems\n\n* Travel requirements up to 20% to Zero Hash offices and client locations (depending on business need)\n\n* Experience with contract negotiation and dispute resolution\n\n* Experience in fintech, brokerage, and/or the crypto industry\n\n\n\n\nPreferred\n\n\n* Highly self-motivated, with an entrepreneurial mindset\n\n* Self-confident, resilient and goal focused\n\n* Motivated by a startup environment\n\n* Experience working with product and engineering teams\n\n\n\nBenefits\n\nWe believe a happy, motivated, and healthy team is the best way to succeed. We offer the following benefits:\n\n\n\n* Chance to earn equity\n\n* Maternity & Paternity leave\n\n* WeWork Membership\n\n* WFH Yearly Stipend\n\n* L&D Stipend (after 6 months)\n\n\n\nAbout Zero Hash \n\nZero Hash is a B2B embedded infrastructure platform that allows any platform to integrate digital assets natively into their own customer experience quickly and easily (a matter of API endpoints). We power neo-banks, broker-dealers, and payment groups to offer digital asset trading and custody, crypto-backed rewards and round-up programs.\n\nOur thesis is very simple: every financial services firm will offer digital assets within the next 2 years and will do so through platforms such as Zero Hash. Zero Hash is defining the new FinTech vertical of crypto-as-a-service. \n\nClients include MoneyLion, Wirex, Deserve, MoonPay, Tastytrade. Backed by Point72 Ventures, NYCA, Bain Capital, Tastytrade. \n\n\nThe Zero Hash Culture\n\nAll Zero Hash employees are guided by the following characteristics and core principles:\n\n\n* Independence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do.\n\n* Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and ​make a difference every day.\n\n* Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.\n\n* Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.\n\n* Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.\n\n* Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.\n\n* Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.\n\n* Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.\n\n\n\n\nFollow us\n\nTwitter\n\nLinkedIn\n\nYoutube\n\nBlog\n\n\nFor candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with you email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Crypto, Embedded, Finance, API, Senior, Marketing and Non Tech jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMultiple Locations (2) - Remote (any location)

\nAbout the role:\n\n\n\nZero Hash’s Client Services team is looking for an accomplished Relationship Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue. The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage. \n\nThis role requires strong cross-functional collaboration and partnership in order to be successful. You will serve as a primary day-to-day point of contact and advocate for Zero Hash’s diverse B2B client base which includes broker dealers, neo-banks, merchant acquirers, on-ramps and leading non-financial brands. You will also serve as an escalation point for business and account related issues and be a creative, trusted advisor for both clients and internal partners. \n\nThis is a remote position for a candidate is based in East Coast, USA\n#LI-remote \n\nResponsibilities\n\n\n* Build and maintain strong relationships with Senior Management and C-level executives of strategic accounts \n\n* Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live. \n\n* Serve as first point of contact for billing, account receivable, third party audit requests etc\n\n* Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.\n\n* Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market\n\n* Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products \n\n* Design and implement data driven reporting to track client satisfaction \n\n* Own retention and contract renewals\n\n* Excel at operating in a dynamic and quickly changing environment\n\n* Act as internal buffer between client and leadership team\n\n\n\n\nRequirements\n\n\n* Motivated by Zero Hash’s mission and creating a seamless, best in class experience for our highest value clients\n\n* Bachelor's degree or equivalent practical experience\n\n* 5-7 years of experience in B2B Relationship Management\n\n* Exceptional written and verbal communication\n\n* The ability to work independently in a fast-paced environment\n\n* Receptive to feedback and implements changes immediately with a positive attitude\n\n* An interest in being a relationship builder, collaborative partner, and dynamic project manager\n\n* Experience working in a complex ecosystem of SaaS or payments products \n\n* An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems\n\n* Travel requirements up to 20% to Zero Hash offices and client locations (depending on business need)\n\n* Experience with contract negotiation and dispute resolution\n\n* Experience in fintech, brokerage, and/or the crypto industry\n\n\n\n\nPreferred\n\n\n* Highly self-motivated, with an entrepreneurial mindset\n\n* Self-confident, resilient and goal focused\n\n* Motivated by a startup environment\n\n* Experience working with product and engineering teams\n\n\n\nBenefits\n\nWe believe a happy, motivated, and healthy team is the best way to succeed. We offer the following benefits:\n\n\n\n* Chance to earn equity\n\n* Maternity & Paternity leave\n\n* WeWork Membership\n\n* WFH Yearly Stipend\n\n* L&D Stipend (after 6 months)\n\n\n\nAbout Zero Hash \n\nZero Hash is a B2B embedded infrastructure platform that allows any platform to integrate digital assets natively into their own customer experience quickly and easily (a matter of API endpoints). We power neo-banks, broker-dealers, and payment groups to offer digital asset trading and custody, crypto-backed rewards and round-up programs.\n\nOur thesis is very simple: every financial services firm will offer digital assets within the next 2 years and will do so through platforms such as Zero Hash. Zero Hash is defining the new FinTech vertical of crypto-as-a-service. \n\nClients include MoneyLion, Wirex, Deserve, MoonPay, Tastytrade. Backed by Point72 Ventures, NYCA, Bain Capital, Tastytrade. \n\n\nThe Zero Hash Culture\n\nAll Zero Hash employees are guided by the following characteristics and core principles:\n\n\n* Independence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do.\n\n* Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and ​make a difference every day.\n\n* Collaborative - A good attitude and respect for others. We’re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of “we” not “me”.\n\n* Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.\n\n* Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.\n\n* Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.\n\n* Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.\n\n* Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.\n\n\n\n\nFollow us\n\nTwitter\n\nLinkedIn\n\nYoutube\n\nBlog\n\n\nFor candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with you email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Crypto, Embedded, Finance, API, Senior, Marketing and Non Tech jobs that are similar:\n\n $60,000 — $130,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMultiple Locations (2) - Remote OK