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Zero Hash


Multiple Locations (2) - Remote (any location)
๐Ÿ’ฐ $60k - $110k*

Manager

 

SaaS

 

Crypto

Embedded

Voice

Financial

Finance

Fintech

API

Management

Lead

Senior

Marketing

Go

Engineering

Non Tech

Zero Hash is hiring a
Remote Relationship Manager

\nAbout the role:\n\n\n\nZero Hashโ€™s Client Services team is looking for an accomplished Relationship Manager with B2B experience focused on building and growing relationships and ultimately scaling revenue. The ideal candidate will have a passion for problem solving, developing relationships, managing complex out-of-the-box solutions and thinking critically about the relationships they manage. \n\nThis role requires strong cross-functional collaboration and partnership in order to be successful. You will serve as a primary day-to-day point of contact and advocate for Zero Hashโ€™s diverse B2B client base which includes broker dealers, neo-banks, merchant acquirers, on-ramps and leading non-financial brands. You will also serve as an escalation point for business and account related issues and be a creative, trusted advisor for both clients and internal partners. \n\nThis is a remote position for a candidate is based in East Coast, USA\n#LI-remote \n\nResponsibilities\n\n\n* Build and maintain strong relationships with Senior Management and C-level executives of strategic accounts \n\n* Partner with internal teams to provide a smooth onboarding and positive client experience during implementation and go live. \n\n* Serve as first point of contact for billing, account receivable, third party audit requests etc\n\n* Organize and lead monthly calls and quarterly business reviews with supported clients and also contribute to monthly revenue tracking and reporting to leadership as well as clients.\n\n* Work with Engineering, Product, Sales, Finance and Marketing teams to channel the enterprise voice internally, impact product roadmaps, and ensure our solutions meet the needs of the market\n\n* Quarterback additional service usage by identifying upsell and cross sell opportunities and adoption of new products \n\n* Design and implement data driven reporting to track client satisfaction \n\n* Own retention and contract renewals\n\n* Excel at operating in a dynamic and quickly changing environment\n\n* Act as internal buffer between client and leadership team\n\n\n\n\nRequirements\n\n\n* Motivated by Zero Hashโ€™s mission and creating a seamless, best in class experience for our highest value clients\n\n* Bachelor's degree or equivalent practical experience\n\n* 5-7 years of experience in B2B Relationship Management\n\n* Exceptional written and verbal communication\n\n* The ability to work independently in a fast-paced environment\n\n* Receptive to feedback and implements changes immediately with a positive attitude\n\n* An interest in being a relationship builder, collaborative partner, and dynamic project manager\n\n* Experience working in a complex ecosystem of SaaS or payments products \n\n* An ability to translate complex business concepts into concise and easy to understand conversations, and put structure to nebulous, unstructured problems\n\n* Travel requirements up to 20% to Zero Hash offices and client locations (depending on business need)\n\n* Experience with contract negotiation and dispute resolution\n\n* Experience in fintech, brokerage, and/or the crypto industry\n\n\n\n\nPreferred\n\n\n* Highly self-motivated, with an entrepreneurial mindset\n\n* Self-confident, resilient and goal focused\n\n* Motivated by a startup environment\n\n* Experience working with product and engineering teams\n\n\n\nBenefits\n\nWe believe a happy, motivated, and healthy team is the best way to succeed. We offer the following benefits:\n\n\n\n* Chance to earn equity\n\n* Maternity & Paternity leave\n\n* WeWork Membership\n\n* WFH Yearly Stipend\n\n* L&D Stipend (after 6 months)\n\n\n\nAbout Zero Hash \n\nZero Hash is a B2B embedded infrastructure platform that allows any platform to integrate digital assets natively into their own customer experience quickly and easily (a matter of API endpoints). We power neo-banks, broker-dealers, and payment groups to offer digital asset trading and custody, crypto-backed rewards and round-up programs.\n\nOur thesis is very simple: every financial services firm will offer digital assets within the next 2 years and will do so through platforms such as Zero Hash. Zero Hash is defining the new FinTech vertical of crypto-as-a-service. \n\nClients include MoneyLion, Wirex, Deserve, MoonPay, Tastytrade. Backed by Point72 Ventures, NYCA, Bain Capital, Tastytrade. \n\n\nThe Zero Hash Culture\n\nAll Zero Hash employees are guided by the following characteristics and core principles:\n\n\n* Independence/Ownership - An ability to work autonomously. Join Zero Hash, pitch ideas, and shape the work you do.\n\n* Passion - We are innovating quickly and challenging the status quo. We want you to think big, be creative and โ€‹make a difference every day.\n\n* Collaborative - A good attitude and respect for others. Weโ€™re teammates, not co-workers. Everything we do is a shared success and equally a shared failure - we talk in terms of โ€œweโ€ not โ€œmeโ€.\n\n* Initiative - An ability and passion for learning and asking questions. We will champion you, challenge you and push you to achieve your best - and we expect you to do the same.\n\n* Empathy - An ability to listen, respect, and understand your co-workers, customers, and everyone you interact with no matter how different they are to you.\n\n* Adaptability - An ability to respond quickly. We are in a fast-paced industry and so we expect you to be creative when solving a new problem and comfortable under pressure.\n\n* Transparency - We believe that transparency is critical to empowering everyone to make the best decisions, both the company to its people and vice versa.\n\n* Integrity - Integrity creates trust. As both an organization collectively and as individuals, it is our most valuable asset.\n\n\n\n\nFollow us\n\nTwitter\n\nLinkedIn\n\nYoutube\n\nBlog\n\n\nFor candidates based in Colorado, please contact colorado-wages @zerohash.com to request compensation and benefits information regarding a particular role(s). Please include with you email the city you reside (or intend to reside in Colorado) and the title/link to the roles you're interested in.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Crypto, Embedded, Finance, API, Senior, Marketing and Non Tech jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nMultiple Locations (2) - Remote (any location)
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