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๐Ÿ’ฐ 401(k)
๐ŸŒŽ Distributed team
โฐ Async
๐Ÿค“ Vision insurance
๐Ÿฆท Dental insurance
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Jane Software

 This job is getting a high amount of applications right now (11% of viewers clicked Apply)

๐Ÿ‡จ๐Ÿ‡ฆ Canada
๐Ÿ’ฐ $70k - $115k*

Developer

 

Software

Design

Front-End

Back-End

Full-Stack

Technical

Support

Manager

Typescript

Ruby

Rails

API

Management

Operational

Health

Healthcare

Engineering

Jane Software

Apply now

๐Ÿ‘€ 1,015 views

โœ… 107 applied (11%)

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Jane Software is hiring a
Remote Intermediate Software Developer Clinical Group

\nWe're looking for Intermediate Software Developers at various levels to join Jane's Clinical Group. This group of teams is responsible for allowing practitioners to focus on providing the best patient care. This group owns features in our app like charting, intake forms, clinical surveys, integrations, and more. Weโ€™re also building for a new type of Jane user - the 3rd party developer. Providing extensibility opportunities in our charting domain is a new, multi-year initiative that youโ€™ll get to play a role in shaping. Most of our roles are full-stack though we allow that developers may tend more to front-end or back-end focus.\n\n\nLike with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Janeโ€™s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Janeโ€™s success. On top of that, 98% of our team felt Manager cares about them as human beings and that they are supported when needing to arrange time off from work. Weโ€™d never claim to be perfect, but weโ€™re working hard to listen to our people and improve each day.\n\n\nWe really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our values also provide some insights into Jane and hopefully, youโ€™ll have a better idea if this might be the kind of company you want to be part of.\n\n\nBefore we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of them here. Although weโ€™ve grown, still to this day, weโ€™re rooted in solving clinicsโ€™ problems and making sure we donโ€™t lose sight of Janeโ€™s vision.\n\n\nWe have remained profitable for the past seven years, weโ€™re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesnโ€™t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support. We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack.\n\n\nWeโ€™re not a clock-in clock-out system-type environment. With that being said, weโ€™re not going to paint the picture of a perfect environment either. Weโ€™re a company thatโ€™s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we donโ€™t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving.\n\n\nWith all that to say, if youโ€™re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.\n\n\nCompensation Expectations for the Role\n\n\nJaneโ€™s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $90,000 and a maximum annual salary of $135,000. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, weโ€™ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a salary between $106,900 to $112,500. It's also possible to join Jane at a salary above or below this, which would mean a salary below $106,900 which typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $112,500 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge.\n\n\nAt Jane, we pay for growth, which means that youโ€™ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.\n\n\n\nThe impact you could haveโ€ฆ \n* Collaborate closely with your team, technical leaders and cross-functional groups to ship impactful features that directly benefit our customers.\n* With more seniority, take on a leadership role by helping to drive projects, set goals and mentor fellow developers to foster growth and excellence within the team.\n\n\n\nThe experience we feel we need:\n* Recent Ruby on Rails experience as well as TypeScript and React. Consideration will also be given to specialized experience covering just the front-end or back-end of our stack.\n* Experience with systems design and dealing with technical complexities on solutions or projects.\n* Experience applying API design principles.\n* Experience in agile environments or with incremental delivery of value to customers.\n* Experience in up levelling a team from a engineering or operational excellence point of view.\n* Experience developing software in regulated industries like healthcare or payments.\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Developer, Design, Typescript, Ruby and API jobs that are similar:\n\n $70,000 — $115,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nCanada
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Jane Software


๐Ÿ‡จ๐Ÿ‡ฆ Canada
๐Ÿ’ฐ $65k - $113k*

Developer

 

Software

Design

Front-End

Back-End

Full-Stack

Technical

Support

Voice

Manager

Typescript

Ruby

Rails

API

Management

Senior

Operational

Health

Healthcare

Engineering

Jane Software

Apply now

๐Ÿ‘€ 424 views

โœ… 20 applied (5%)

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Jane Software is hiring a
Remote Senior Software Developer Clinical Group

\nWe're looking for Senior Software Developers at various levels to join Jane's Clinical Group. This group of teams is responsible for allowing practitioners to focus on providing the best patient care. This group owns features in our app like charting, intake forms, clinical surveys, integrations, and more. Weโ€™re also building for a new type of Jane user - the 3rd party developer. Providing extensibility opportunities in our charting domain is a new, multi-year initiative that youโ€™ll get to play a role in shaping. Most of our roles are full-stack though we allow that developers may tend more to front-end or back-end focus.\n\n\nLike with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Janeโ€™s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Janeโ€™s success. On top of that, 98% of our team felt Manager cares about them as human beings and that they are supported when needing to arrange time off from work. Weโ€™d never claim to be perfect, but weโ€™re working hard to listen to our people and improve each day.\n\n\nWe really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our values also provide some insights into Jane and hopefully, youโ€™ll have a better idea if this might be the kind of company you want to be part of.\n\n\nBefore we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of them here. Although weโ€™ve grown, still to this day, weโ€™re rooted in solving clinicsโ€™ problems and making sure we donโ€™t lose sight of Janeโ€™s vision.\n\n\nWe have remained profitable for the past seven years, weโ€™re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesnโ€™t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support. We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack.\n\n\nWeโ€™re not a clock-in clock-out system-type environment. With that being said, weโ€™re not going to paint the picture of a perfect environment either. Weโ€™re a company thatโ€™s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we donโ€™t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving.\n\n\nWith all that to say, if youโ€™re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.\n\n\nCompensation Expectations for the Role\n\n\nJaneโ€™s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $117,100 and a maximum annual salary of $182,900. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, weโ€™ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a salary between $139,000 to $146,300. It's also possible to join Jane at a salary above or below this, which would mean a salary below $139,000 which typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $146,300 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge.\n\n\nAt Jane, we pay for growth, which means that youโ€™ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.\n\n\n\nThe impact you could haveโ€ฆ \n* Collaborate closely with your team, technical leaders and cross-functional groups to ship impactful features that directly benefit our customers.\n* With more seniority, take on a leadership role by helping to drive projects, set goals and mentor fellow developers to foster growth and excellence within the team.\n\n\n\nThe experience we feel we need:\n* Recent Ruby on Rails experience as well as TypeScript and React. Consideration will also be given to specialized experience covering just the front-end or back-end of our stack.\n* Experience with systems design and dealing with technical complexities on solutions or projects.\n* Experience applying API design principles.\n* Experience in agile environments or with incremental delivery of value to customers.\n* Experience in up levelling a team from an engineering or operational excellence point of view.\n* Experience developing software in regulated industries like healthcare or payments.\n\n\n\n\n\nAt Jane, weโ€™re committed to fostering an environment that allows you to come to work as your truest self. We believe itโ€™s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace. \n\n\nWe want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves. \n\n\nWe do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Developer, Design, Typescript, Ruby, API and Senior jobs that are similar:\n\n $65,000 — $112,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nCanada
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๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Jane Software


๐Ÿ‡จ๐Ÿ‡ฆ Canada
๐Ÿ’ฐ $70k - $110k*

Developer

 

Software

Payroll

Design

Python

Full-Stack

Technical

Support

Voice

Manager

Financial

Ruby

Management

Lead

Senior

Reliability

Health

Healthcare

Engineering

Jane Software

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๐Ÿ‘€ 1,323 views

โœ… 105 applied (8%)

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Jane Software is hiring a
Remote Senior Software Developer Payroll & Compensation

\nWe're looking for an experienced full-stack senior developer to join the Payroll & Compensation team. The Payroll & Compensation team is a brand new mission critical team that will enable payrolls and streamline compensation for our customers. You will be a key player in establishing and shaping this team that directly contributes to Janeโ€™s mission and big rocks. This is a leadership position where you will not only be solving critical customer problems but also set technical direction for the team. \n\n\nLike with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Janeโ€™s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Janeโ€™s success. On top of that, 98% of our team felt Manager cares about them as human beings and that they are supported when needing to arrange time off from work. Weโ€™d never claim to be perfect, but weโ€™re working hard to listen to our people and improve each day.\n\n\nWe really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our values also provide some insights into Jane and hopefully, youโ€™ll have a better idea if this might be the kind of company you want to be part of.\n\n\nBefore we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of them \nhere. Although weโ€™ve grown, still to this day, weโ€™re rooted in solving clinicsโ€™ problems and making sure we donโ€™t lose sight of Janeโ€™s vision.\n\n\nWe have remained profitable for the past seven years, weโ€™re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesnโ€™t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support. We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack. \n\n\nWeโ€™re not a clock-in clock-out system-type environment. With that being said, weโ€™re not going to paint the picture of a perfect environment either. Weโ€™re a company thatโ€™s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we donโ€™t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving.\n\n\nWith all that to say, if youโ€™re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.\n\n\nCompensation Expectations for the Role\n \nJaneโ€™s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $117,100 and a maximum annual salary of $182,900. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, weโ€™ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a salary between $139,000 to $146,300. It's also possible to join Jane at a salary above or below this, which would mean a salary below $139,000 which typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $146,300 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that youโ€™ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.\n \nMore information on Jane's benefits package can be found here \n\n\nLearn more about Jane's approach to compensation here\n\n\n\nThe impact you could have...\n* Own and contribute to the technical direction that will shape the trajectory of the Payroll & Compensation Team\n* Coach and mentor others on the team \n* Collaborate with engineers, technical leaders and cross-functional groups to ship impactful features that directly impacts our customers and company metrics\n* Improve engineering standards, tooling and processes\n* Identify, scope, and lead large technical projects, laying the groundwork for early-stage product to iteratively evolve and scale, and taming complexity and shoring up reliability of existing systems\n* Make effective tradeoffs that consider business priorities, user experience, and a sustainable technical foundation\n* Contribute to the codebase as a hands-on engineer\n\n\n\nThe experience we feel we needโ€ฆ\n* Extensive experience in building scalable platforms\n* Strong understanding of development best practices, modern technologies, and design patterns and apply them to the development lifecycle for your team to improve the teamโ€™s codebase\n* Comfortable in Ruby on Rails, Java, C#, Python or Go, navigating codebases with different languages and tools\n* 5-8 years of experience shipping high quality products \n* Ability to work well cross-functionally and earn trust from co-workers at all levels\n* Experience mentoring and growing senior engineers as their technical leader\n* Have experience in ensuring great user experience and ease of use of features and products you build\n* Have experience with financial product companies and interest in financial products and markets (nice to have)\n\n\n\n\n\n\n\n\n\nAt Jane, weโ€™re committed to fostering an environment that allows you to come to work as your truest self. We believe itโ€™s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace. \n\n\nWe want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves. \n\n\nWe do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Developer, Payroll, Design, Python, Ruby and Senior jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nCanada
Apply for this job

๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Coconut Software


๐ŸŒ Probably worldwide
๐Ÿ’ฐ $60k - $113k*

Manager

 

SaaS

Financial

Video

Senior

Sales

Go

Coconut Software

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๐Ÿ‘€ 1,299 views

โœ… 126 applied (10%)

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Coconut Software is hiring a
Remote Senior Customer Success Manager

\nOur Enterprise Customer Success Managers work closely with some of our largest and most strategic customers at Coconut Software. They partner closely with our customers to understand their organization functions, how they have set up and leveraged Coconut, and help them get the most out of their Coconut investment. Our Enterprise CSMs build deep relationships with our customers, often acting as an extension of their internal teams.\n\nThis role is for you if you are someone that:\n\n\n* Deeply likes to understand how things work. Our enterprise customers often have unique set ups and integrations and our Enterprise CSMs understand the ins and outs of how they have set up Coconut.\n\n* Consultative mindset with a love for data. You know how to ask the right questions, connect the dots, and have been described as a trusted advisor. You also  donโ€™t shy away from data but rather you know when, where, and how to use data to tell a story or recommend an action to both your customers and colleagues.\n\n* Takes ownership in complex situations. Whether it be identifying new opportunities for Coconut to grow the customer or managing escalations, you thrive on solving problems and bring in the right resources and team to help you execute on your plan.\n\n* Cultivates relationships. Youโ€™re comfortable building relationships across different teams both internally and externally and understands the importance of being multi-threaded at organizations.\n\n\n\n\nCore metrics of this role include retention, customer satisfaction, product adoption, and supporting expansion. While reporting directly to the SVP, Customer Experience, you are seen as a mentor to the rest of the Customer Success team and a go to person to help the team grow and develop.\n\nYOU'RE FIRED UP TO\n\n\n* Oversee large and complex customer accounts. Proactively engage customers throughout their Coconut journey from go-live to renewal to growth. Ensuring you thoroughly understand their set up and use of Coconut and advise them on additional functionalities, features, and integrations to deepen their outcome with Coconut \n\n* Deepen relationships with our key contacts while identifying other key stakeholders at our customerโ€™s organization \n\n* Collaborate closely with the Enterprise Pod consisting of Account Executives, Account Managers, Solution Engineers, and Implementation Managers to deliver ROI to customers, drive advocacy amongst the customer organization, and tee them up for ongoing success and growth with Coconut Software \n\n* Work closely with the Enterprise Sales team to identify and maximize new opportunities across the named Enterprise accounts\n\n* Leverage both qualitative and quantitative data points to provide recommendations to your customer to help them get the most out of Coconut as well as inform Coconut Leadership on the customerโ€™s health\n\n* Create meaningful and personal moments for our customers and turn them into raving advocates of Coconut \n\n* Identify successful plays and best practices for our enterprise customers and help refine existing internal processes for the Enterprise team \n\n* Demonstrate Coconut Softwareโ€™s values and project a positive, upbeat, and professional tone in all communications, both internal and external\n\n* Travel to customer sites and between Coconutโ€™s offices as needed\n\n\n\n\nWHAT YOU BRING TO THE TEAM\n\n\n* 5+ years of B2B customer-facing SaaS experience working with customer organizations that have over 50,000 employees\n\n* Experience navigating complex companies with different business units and buying needs \n\n* Thrive on understanding our customers inside and out - you are equally comfortable working with an individual contributor as you are with executives at our customersโ€™ companies\n\n* Love helping others succeed, both our customers and your colleagues \n\n* Exceptional communication skills whether over email, phone call, video call, or in-person \n\n* Creative thinker and problem solver who loves to tell stories\n\n* An entrepreneurial spirit. The CSM, alongside the overall pod, partners closely with both prospects and customers and deep dives into their workflows and needs, often charting a path that hasnโ€™t been crossed before. \n\n* You are as comfortable using data to make informed decisions as you are reading between the lines of a customer conversation when forecasting health\n\n* Thrive in ambiguous environment with little or changing processes \n\n* Comfortable using SFDC, Excel, Catalyst.io, Asana, and Jira \n\n* Bonus points for experience working at/with financial institutions or fintech\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Developer, SaaS, Senior and Sales jobs that are similar:\n\n $60,000 — $112,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
Apply for this job

๐Ÿ‘‰ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!

When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.


Jane Software


๐Ÿ‡จ๐Ÿ‡ฆ Canada
๐Ÿ’ฐ $60k - $108k*

Director

 

SaaS

Security

Technical

Support

Voice

Manager

Strategy

Management

Lead

Operational

Analytics

Health

Healthcare

Jane Software

Apply now

๐Ÿ‘€ 1,465 views

โœ… 85 applied (6%)

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Jane Software is hiring a
Remote Director of Business Intelligence

\nWe are seeking an experienced Director of Business Intelligence to lead and expand our BI and analytics capabilities at Jane. This role will begin by evaluating, improving and optimizing our existing business systems and paving the way for a business intelligence strategy. The successful candidate will be a crucial part of our leadership team, collaborating with stakeholders across all departments to drive data-driven decision-making and operational efficiency.\n\n\nLike with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Janeโ€™s DNA. In our most recent company-wide health check, 99% of our team agreed that our founders demonstrate people are important to Janeโ€™s success. On top of that, 98% of our team felt Manager cares about them as human beings and that they are supported when needing to arrange time off from work. Weโ€™d never claim to be perfect, but weโ€™re working hard to listen to our people and improve each day. \n\n\nWe really want the people who work at Jane to love being here, so it's important that we start with a bit about what makes our company unique and try to be as transparent as possible. Our values also provide some insights into Jane and hopefully, youโ€™ll have a better idea if this might be the kind of company you want to be part of. \n\n\nBefore we were Jane, our Co-Founders were solving problems for their own clinics not realizing that a few years later, this team would grow to support tens of thousands of healthcare practices in more than 60 countries. Our platform is now helping to modernize the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, telehealth, and billing along with an evolving library of features. You can see more of them here. Although weโ€™ve grown, still to this day, weโ€™re rooted in solving clinicsโ€™ problems and making sure we donโ€™t lose sight of Janeโ€™s vision. \n\n\nWe have remained profitable for the past seven years, weโ€™re product-led and growing organically (and responsibly) to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesnโ€™t happen by chance. We have a brilliant team of over 400 Janers who are doing an amazing job of listening to our customers, building what they need, and providing industry-leading support. We pride ourselves on flexibility & autonomy, some of our team block out their calendars to pick up their children from school (and this is normal at Jane), and we even have a #kids channel in Slack.  \n\n\nWeโ€™re not a clock-in clock-out system-type environment. With that being said, weโ€™re not going to paint the picture of a perfect environment either. Weโ€™re a company thatโ€™s scaling quickly, we have many moving parts, many of us are doing this for the first time and sometimes, we donโ€™t have processes in place or clear views which can require a lot of resourcefulness and a passion for problem-solving. \n\n\nWith all that to say, if youโ€™re looking for an environment where you can grow, stretch yourself, and work with some incredibly talented people on problems that are positively impacting people's lives, Jane could be the place for you.\n\n\nCompensation Expectations for the Role\n\n\nJaneโ€™s committed to paying our team members fairly, clearly, and above all, paying for growth. This role has a minimum annual salary of $175,600 and a maximum annual salary of $285,400. As you may have noticed, this salary range is quite large, and this is intentional to account for the growth someone will experience in the role throughout their time at Jane (i.e., from building the skills, to accomplished, to highly proficient, all the way to achieving excellence in the role). When hiring talented folks to join the Jane team, weโ€™ve found that new team members are best set up for success when hired with the expectation of being fully accomplished in the role, which for this role would reflect a salary between $208,600 to $219,500. It's also possible to join Jane at a salary above or below this, which would mean a salary below $208,600 typically reflects someone who has all the potential to be fully accomplished in the role but doesn't yet possess all the skills required, while a salary above $219,500 is typically for individuals who are currently in this role at Jane and had the opportunity to make a significant positive impact on our customers, product and company with deep Jane knowledge. At Jane, we pay for growth, which means that youโ€™ll continue to have conversations about your career development with your manager and see your compensation grow over time as you build an amazing career with us.\n\n\nMore information on Jane's benefits package can be found here \n\n\n\nThe impact you could haveโ€ฆ \n* You'll own the company-wide business intelligence strategy, bringing coherence to data sources and addressing challenges in accuracy, accessibility, and visualization, laying the foundation for informed decision-making.\n* Drive the creation of a data-centric culture within our high-growth environment, influencing teams across Dev, Product, Marketing, and Support to prioritize data-informed decision-making and fostering a company-wide appreciation of business intelligence.\n* Take charge of transforming our existing analytics pipeline, ensuring its efficiency and reliability. Implement new visualization tools to enhance accessibility and usability, empowering teams to derive meaningful insights from data for improved operational efficiency.\n* Help implement and enhance data governance policies and practices in collaboration with the Privacy & Security team, ensuring data integrity, accuracy, and compliance with regulations.\n* Mentor and guide the business intelligence team, instilling a culture of innovation and continuous improvement, driving the development of technical expertise within the team and facilitating their growth.\n* We still feel there's a huge opportunity to uncover insights across Jane that we haven't explored yet!\n\n\n\nThe experience we feel we needโ€ฆ\n* Seasoned Leadership in BI: Bring a wealth of experience, with at least a decade in Business Intelligence with proven leadership in a SaaS or technology company, would be great.\n* Strategic Scaling: Demonstrate the ability to balance diverse requirements and objectives across the organization. Scale BI/engineering tooling thoughtfully and with a values-driven approach.\n* Technical Experience: Showcase strong technical prowess, especially in BI tools like Snowflake, Looker, Fivetran, and Census.\n* Effective Communicator and Relationship Builder: Build trust through proactive and transparent communication. Strengthen relationships as a key element of leadership.\n* Decision-Making Pro: Showcase negotiation skills and the ability to prioritize and make trade-off decisions, all while keeping the customer at the forefront.\n* Data Strategy Visionary: Offer a robust perspective on the best strategies for data modelling, data warehousing, and ETL processes at Jane.\n* Passionate Mentor: Demonstrate a passion for mentorship and a track record of fostering a culture of data-informed decision-making.\n* Process Improvement Champion: Bring a passion for improving processes and leveraging technology to enhance the efficiency of the BI team.\n\n\n\n\n\nAt Jane, weโ€™re committed to fostering an environment that allows you to come to work as your truest self. We believe itโ€™s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace. \n\n\nWe want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves. \n\n\nWe do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Developer and SaaS jobs that are similar:\n\n $60,000 — $107,500/year\n
\n\n#Benefits\n ๐Ÿ’ฐ 401(k)\n\n๐ŸŒŽ Distributed team\n\nโฐ Async\n\n๐Ÿค“ Vision insurance\n\n๐Ÿฆท Dental insurance\n\n๐Ÿš‘ Medical insurance\n\n๐Ÿ– Unlimited vacation\n\n๐Ÿ– Paid time off\n\n๐Ÿ“† 4 day workweek\n\n๐Ÿ’ฐ 401k matching\n\n๐Ÿ” Company retreats\n\n๐Ÿฌ Coworking budget\n\n๐Ÿ“š Learning budget\n\n๐Ÿ’ช Free gym membership\n\n๐Ÿง˜ Mental wellness budget\n\n๐Ÿ–ฅ Home office budget\n\n๐Ÿฅง Pay in crypto\n\n๐Ÿฅธ Pseudonymous\n\n๐Ÿ’ฐ Profit sharing\n\n๐Ÿ’ฐ Equity compensation\n\nโฌœ๏ธ No whiteboard interview\n\n๐Ÿ‘€ No monitoring system\n\n๐Ÿšซ No politics at work\n\n๐ŸŽ… We hire old (and young)\n\n
\n\n#Location\nCanada
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