About Wrike \nWrike is looking for an energetic, passionate, tech-savvy, and empathetic Customer Success Manager to drive product adoption and help our customers get the most value out of Wrike. Part product expert, business processes consultant, and change management advisor, as a Customer Success Manager you will be focusing on helping our customers unlock their teams’ potential and raise the bar on execution and collaboration through Wrike. It’ll be your job to understand their goals, make thoughtful recommendations, and be the voice of the customer within our organization.\n\nAbout your team\nYou will be part of a North America Customer Success Team and will work alongside other talented and passionate CSMs in an environment that prizes growth mindset, mutual support, and creative problem-solving. We are still early in our journey and are looking for people who get excited about an opportunity to shape “the playbook” of Customer Success.\n\nRoles and responsibilities\n\n\n\n* Proactively on-board new paying customers; understand their use cases and work processes in order to provide the best guidance on how to set up Wrike\n\n\n\n\n\n\n\n* Lead training for teams, showing off Wrike features and functionality and answering usage questions\n\n\n\n\n\n\n\n* Monitor your entire book of business and key account metrics to identify areas of opportunity and reach out to at-risk accounts to get them back on track\n\n\n\n\n\n\n\n* Use your consulting skills, technical knowledge, and influencing ability to help customers post-onboarding unlock most value from Wrike\n\n\n\n\n\n\n\n* Conduct Executive Business Reviews (EBRs) to assess progress against goals, assess opportunities for improvement, assess impact of Wrike on team productivity\n\n\n\n\n\n\n\n* Run periodic “health checks” of customers’ Wrike workspace to make sure they are using functionality optimally\n\n\n\n\n\n\n\n* Partner with our account management team to identify up-sell opportunities, references, and case studies\n\n\n\n\n\n\n\n* Advocate for customers in meetings with Product Managers; helping our PMs shape evolution of the product by bringing in voice of the customer\n\n\n\n\n \nAbout You\n\n\n\n* Bachelor’s degree plus 2-3 years of work experience in a customer-facing role\n\n* Passionate about teaching/instilling knowledge in others/training\n\n* Willing to dive into technical details of a product to understand it thoroughly\n\n* Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way\n\n* Great people skills: genuine, warm, positive, engaging, connects well with people, friendly, empathetic, shows tact and poise under pressure when dealing with difficult interpersonal situations, high degree of patience\n\n* Excellent organization, project management, and time management skills\n\n* Possess qualities that make a good Wriker:\n\n* Critical thinker, generally curious, problem solver\n\n* Passionate about learning and improving every day, motivated to excel\n\n* Open to feedback, coachable\n\n* Strong team player\n\n* Self-starter with strong ownership skills, willing to go above and beyond the job description\n\n* Creative and innovative\n\n\n\n\n\nPerks of working at Wrike \n\nWhen you join our team, you join over 1,000 Wrikers all on a journey to do the best work of their lives. The 20,000+ businesses worldwide who chose us as their collaborative work management platform know we lead by example. \n\n\n* Medical, Dental, and Employer-Paid Vision Insurance\n\n* Life Insurance, Employer- Paid ST and LT Disability\n\n* 401K with employer match, FSA/HSA Benefits, and Legal Plan\n\n* Employee Assistance Program (EAP)\n\n* 11 Paid Holidays, 1 Floating Holiday, 20 Days of PTO\n\n* 16 Hours of Volunteer Paid Time Off\n\n* Parental Leave: 18 weeks for birth mothers, 4 weeks for non-birth parents\nGet connected with one of our many WERC groups! (Wrike Employee Resource Community)\n\n\n\nYour recruitment buddy will be Aziza Talhi, Senior Recruiter.\n\n\n\n#LI-AT1\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Senior jobs that are similar:\n\n $80,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Diego, California, United States

\nOur mission at Fidel API is to unlock the full potential of payment cards. We offer a suite of financial infrastructure APIs that enable developers to build programmable experiences connected to purchases made in real-time using a card. Our tools are transforming how merchants and users interact by powering real-time, event-driven engagements in the loyalty and spend management verticals.\n\nOur APIs are used by start-ups through global enterprises and are supported by the world’s largest card networks, including Visa and Mastercard.\n\nLaunched in 2018, Fidel is headquartered in London, with offices in Lisbon, New York, and remote employees globally. Fidel is backed by investors including Nyca Partners, QED Investors, Citi Ventures, RBC Capital and Commerce Ventures.\n\nReporting to our Head of Networks, the Partnerships Manager will develop and manage key relationships with financial institutions and payment networks, oversee the end-to-end contracting process, creatively expand the scope of key partnerships, and work collaboratively with cross-functional teams to drive innovative growth and strategic success in the fintech space. \n\nMore broadly, this role requires staying at the forefront of emerging payment technologies to enhance partnership capabilities and contribute to the fintech sector's evolution as a whole.\n\nWhat you’ll do: \n\n\n* Build relationships: Develop and manage mission-critical relationships with essential partners, particularly financial institutions and payments networks. Act as the main liaison for issue resolution and collaborative efforts with Fidel API’s critical partners. Partner with the Head of Networks and Head of Growth to ensure deep executive engagement with partners.\n\n* Be an expert: Develop a deep understanding of the Fidel API’s platform, key verticals and customer base. Remain abreast of industry trends, market dynamics, and changes that may impact partnership strategies. Continuously seeking new partnership opportunities to drive business growth.\n\n* Negotiate and manage contracts: Oversee negotiations throughout the contracting cycle, achieving mutually-beneficial outcomes for all parties.\n\n* Strategic planning: Develop and implement a strategic partnership plan that aligns with the company's overall business strategy. Constantly look for opportunities to grow and scale partnerships, collaborating with internal teams to integrate partnership activities into the company's operations.\n\n* Be proactive: Address opportunities and challenges that may arise during the course of partnerships and finding effective solutions. Proactively identify and mitigate risks associated with partnerships.\n\n* Monitor business performance: Establish key metrics to measure the success and effectiveness of partnerships. Conducting regular evaluations and reviews to assess the impact of partnerships on the company's objectives.\n\n* Cross-functional collaboration: Collaborate with cross-functional teams such as marketing, sales, product development, and finance to ensure alignment and support for partnership initiatives.\n\n\n\n\n We want you, if you have:\n\n\n* 5 to 7 years of relevant experience\n\n* Experience in customer-facing professional services roles (consulting, account management, customer success or business development in B2B technology, spend management, financial services or top-tier consulting firms\n\n* Experience forming partnerships in the financial sector; preference for experience with major payment networks, financial institutions and processors\n\n* Excellent project management skills and ability to manage multiple projects simultaneously\n\n* Strong analytical and problem-solving skills, capable of making data-driven decisions\n\n* Excellent communication, negotiation, and interpersonal skills\n\n* High adaptability, ability to work autonomously, and comfort with ambiguity in a high-growth, constantly changing environment\n\n\n\n\nOUR VALUES\n\nAt Fidel API, we live by our values and what we stand for, and that feeds into every decision we make. Fidel comes from the Latin word ‘Fidelis’ which means reliability, trust, truth and dependability. We honor those values — and our commitment to them — by naming ourselves after the ancient root word itself.\n\nAcross our company, we speak over 10 languages and represent over 20 different nationalities. It’s our diversity of background, thinking, talents and skills that allows us to build truly global products for the developers who are driving payments innovation forward.\n\nBENEFITS\n\nWe're committed to making Fidel API a fantastic place to work and we go to great lengths to give you what you need to succeed. Our benefits include:\n\n\nUnlimited holidays (you manage your time)\n\nFlexible work options - choose where you work (hybrid, remote or one of our pet-friendly offices)\n\nHome office budget\n\nEnhanced Parental Leave - 16 weeks at 100% pay as our global minimum standard\n\nVitality Health Insurance\n\nCycle to Work plan - use pre-tax money to buy and pay down a bike of your choice over time\n\nPension with Smart Pension (employer contribution 5% of base salary)\n\nAnnual Learning and Development budget\n\nVirtual and in-person team gatherings & activities (dependent on location)\n\n\n\nSalary for this role can vary depending on experience and level. Total compensation may include annual bonus, commission, and equity. Additional benefits include 401k company match, healthcare premium coverage, and WFH stipend.\n\nAt Fidel API, we don’t just accept difference - we celebrate it, we support it, and we thrive on it. We’re proud to be an equal opportunity employer and we value diversity. We do not discriminate on the basis of educational attainment, race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status - simply, we consider all qualified applicants, consistent with any legal requirements. If you have a disability or special need that requires accommodation, please let us know.\n\nIf you think you’d be a great fit, apply today!\n\nTo all recruitment agencies: Fidel API does not accept agency resumes. Please do not forward resumes to our jobs alias, Fidel API employees or any other company location. Fidel API is not responsible for any fees related to unsolicited resumes. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Consulting, Finance, API and Legal jobs that are similar:\n\n $60,000 — $145,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLondon, England, United Kingdom