\n\n\nAbout Tide\n\nAt Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.\n\nLaunched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,800 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.   \n\nAbout the team \n\nFunding Options joined the Tide family in early 2023. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through our multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service.\n\nAbout the role\n\nWe are seeking a highly skilled and experienced Senior Salesforce Administrator to join our dynamic team. The ideal candidate will be responsible for the overall administration, support, and continuous improvement of our Salesforce platform. This role involves collaboration with various business units to ensure that Salesforce meets their needs and drives operational efficiency.\n\nSalesforce Administration:\n\n\n* Manage and maintain the Salesforce platform, including user setup, roles, profiles, permissions, and data security\n\n* Oversee daily system maintenance, monitor performance, and resolve any technical issues promptly\n\n\n\n\nCustomization and Configuration:\n\n\n* Customize Salesforce fields, page layouts, record types, workflows, and validation rules to meet business requirements\n\n* Develop and manage complex reports and dashboards to provide actionable insights to stakeholders\n\n\n\n\nData Management:\n\n\n* Ensure data integrity and accuracy through regular data audits and implementing best practices for data management\n\n* Perform data imports, exports, and updates using tools like Data Loader or similar\n\n\n\n\nProcess Improvement:\n\n\n* Identify, design, and implement process improvements and automation solutions to enhance business workflows\n\n* Collaborate with stakeholders to gather requirements and translate them into scalable solutions\n\n\n\n\nTraining and Support:\n\n\n* Provide training and support to Salesforce users, ensuring they are proficient in utilizing the platform\n\n* Develop and maintain training materials with supporting documentation to support end-users and administrators\n\n\n\n\nSystem Integration:\n\n\n* Oversee integrations between Salesforce and other enterprise systems\n\n* Work with third-party vendors and consultants to implement and manage integrations\n\n\n\n\nProject Management:\n\n\n* Lead Salesforce-related projects, including system upgrades, new feature implementations, and third-party applications\n\n* Ensure projects are delivered on time, within scope, and within budget\n\n\n\n\nCompliance and Governance:\n\n\n* Ensure Salesforce implementation complies with company policies, industry standards, and regulatory requirements.\n\n* Manage Salesforce licensing and ensure proper usage\n\n\n\n\nWhat we are looking for:        \n\n\n* At least 5 years of experience as a Salesforce Administrator or similar role\n\n* Proven experience in managing and configuring Salesforce platforms\n\n* In-depth knowledge of Salesforce platform, including Sales Cloud, Service Cloud, and Lightning Experience\n\n* Proficient in using Salesforce tools such as Process Builder, Flows, Lightning App Builder, and Visualforce\n\n* Strong understanding of data management and security best practices.\n\n* Excellent project management skills, with the ability to lead multiple projects simultaneously\n\n* Exceptional communication and interpersonal skills\n\n* Strong analytical and problem-solving skills\n \n\n\n\n\nEducation:\n\n\n* Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field\n\n* Salesforce Certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Advanced Administrator) are highly desirable.\n\n\n\n\nAs an advantage might be considered:\n\n\n* Experience with Salesforce integrations using APIs and middleware solutions\n\n* Familiarity with Agile/Scrum methodologies\n\n* Knowledge of other CRM systems and data migration processes.\n\n* Experience in a leadership or mentorship role within a Salesforce team\n\n* Experience of working within the Financial Services Industry\n\n\n\n\nWhat you’ll get in return:\n\nMake work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get:\n\n\n* 25 days paid annual leave\n\n* 3 paid days off for volunteering or L&D activities\n\n* Extended maternity and paternity leave covered by the company\n\n* Personal L&D budget in the amount of 1000 BGN per year\n\n* Additional health & dental insurance\n\n* Mental wellbeing platform\n\n* Fully covered Multisport card\n\n* Food vouchers\n\n* Snacks, light food, drinks in the office\n\n* WFH equipment allowance\n\n\n\n\nTidean Ways of Working\n\nAt Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. \n\nTide is a place for everyone\n\nAt Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Finance, Senior and Sales jobs that are similar:\n\n $50,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBelgrade, Belgrade, Serbia

\n\nBranch is on a mission to help working Americans grow financially. We do this by helping companies accelerate payments and empower working Americans with accessible, fee-free financial services. We’re committed to building and delivering more inclusive and transparent financial products.\n\nCome join our team as we develop new ways to improve the lives of working Americans. Our mission starts with empowering our own employees. Have a great idea? Share it today and it might just get implemented tomorrow. As a team member at Branch, your voice and creativity can directly impact the product and company. We not only attract great talent from across the country, but also build teams to help that talent to thrive. That means valuing a diversity of opinions and working styles, while creating a shared belief in innovation, initiative, and winning together.\n\nThe Tier 2 Customer Support Representative handles complex issues that are beyond the scope of Tier 1. This includes dealing with bugs, intricate processes, money movement issues, and liaising with external vendors.  Tier 2 Customer Support Representative will work with cross-functional teams on escalations that require collaboration with teams such as Risk, Admin Support, Compliance, and Support Operations.\n\nResponsibilities:\n\n\n* Address and triage high-level technical issues involving software bugs, system failures, and process complexities.\n\n* Handle sensitive issues related to financial transactions.\n\n* Work closely with external vendors and internal teams to troubleshoot and resolve issues.\n\n* Provide expert advice and guidance to lower-tier support teams.\n\n* Identify documentation gaps and act as a subject matter expert for our Training & Documentation team to help close those gaps\n\n* Assist other levels of support when volume increases\n\n\n\n\nQualifications:\n\n\n* Extensive knowledge of financial technologies and complex system operations.\n\n* Strong analytical and problem-solving skills.\n\n* Excellent communication skills and ability to handle high-pressure situations.\n\n* Prior experience in advanced technical support roles in a fintech setting.\n\n* Ability to quickly learn and apply new processes and technologies.\n\n\n\n\n\n\nBenefits: \n\n\n* Remote-first work culture (domestic USA)\n\n* Branch-paid medical, dental, and vision insurance \n\n* Equity\n\n* 401k\n\n* Paid time off\n\n* Paid company holidays\n\n\n\n\nWorking at Branch\n\nHeadquartered in Minneapolis but with employees located all throughout the US, Branch emphasizes transparency, accountability, and trust to create a collaborative environment where our product, engineering, marketing, customer support, customer success, and sales teams can all thrive together.\n\nOur teamwork has enabled us to become an award-winning fintech company, with Branch’s innovation and workplace recognized across industries. Branch has been honored by the Webby Awards, Benzinga Fintech Awards, Fintech Breakthrough Awards, Top Workplaces USA, Great Places to Work and EY Entrepreneur of the Year, Heartland, among others.  \n\nLearn more about our culture, approach, technology, and people here: https://www.branchapp.com/about\n\nBranch is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Sales and Sales jobs that are similar:\n\n $45,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nMinneapolis, Minnesota, United States