GoFundMe is hiring a
Remote Payments Risk Analyst Onboarding
\nDo you believe that people should compassionately support one another to create a better world? Well, we do!\n\nServing as the worldโs most trusted fundraising platform, GoFundMe is committed to creating a better world by making it safe and easy for people to support causes theyโre passionate about. When someone sees a needโwhether itโs in their neighborhood or across the globeโthey can turn their compassion into action through GoFundMe. Our customers have raised over $15 billion for their personal causes, making GoFundMe a top 200 website in the US based on traffic, with a monthly audience of over 100 million people.\n\nTrust is an integral part of GoFundMe's business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. The Risk & Compliance team is at the front line of GoFundMeโs efforts to protect donors, fundraiser organizers, beneficiaries, and our company from financial crimes and abuse. As a member of the Risk Onboarding team, you will be responsible for analyzing fundraisers for fraud and money laundering schemes, verifying identities and KYC information, and enforcing compliance with relevant laws and regulations. This is an incredibly rewarding job where you are required to operate at an impeccable level of consistency while mastering new techniques and technologies to ensure GoFundMe remains a safe place to give online.\n\nThe Jobโฆ\n\n\nWork Onboarding teamโs second shift from 2pm-11pm PST Tuesday-Saturday.\n\nConduct customer due diligence and investigations into accounts and payers, with a focus on quickly removing fraudulent fundraisers before payouts.\n\nTake a risk based approach in analyzing each instance of suspicious activity with an array of research techniques and analytical tools.\n\nReview customer KYC/KYB information, including by not limited to identify verification and watchlist management, escalating any potential matches to the Compliance team.\n\nCorrespond with customers to complete vetting requirements, apprise of accounts status, and offer general support in the context of risk management. \n\nMonitor sitewide trends to identify emerging risks, shifts in traffic, or opportunities to improve.\n\nAudit interactions with customers and other teams to drive adherence to procedure and uniformity across teams.\n\nEnsure that GoFundMe remains compliant with applicable regulations.\n\nWork with our Trust & Safety, Marketing, Communications, and Customer Care teams to ensure appropriate and accurate dissemination of public knowledge related to fundraisers.\n\nOffer guidance on any relevant escalated customer support ticket, or account review.\n\nIterate on company policy to drive a culture of compliance, support localization efforts, and constantly refine process.\n\n\n\n\nYou...\n\n\n2-5 years experience working in the payments industry and knowledge about merchant processing behaviors.\n\nKnowledge of global customer due diligence, AML, CTF, sanctions, beneficial ownership requirements, Know Your Customer standards, and how these apply for a merchant and the wider financial ecosystem.\n\nPassionate about staying current on regulatory changes, industry guidance, and card scheme compliance.\n\nEmpathetic with a strong customer-centric mindset.\n\nWork well with a distributed global workforce and confidently maintain communication while working autonomously in a remote or hybrid environment.\n\nAmbitious self starter with excellent attention to detail.\n\nFast learner, with initiative and follow through without sacrificing quality.\n\nStrong performer, able to meet deadlines while balancing different priorities.\n\nCommunicate clearly and concisely both orally and in writing.\n\nInquisitive with a solution-oriented mindset.\n\n\n\n\nWhy youโll love it here...\n\n\nMarket competitive pay\n\nRich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions. \n\n401(k) retirement plan with company matching\n\nHybrid workplace with fully remote flexibility for many roles\n\nMonetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses\n\nA variety of mental and wellness programs to support employees \n\nGenerous paid parental leave and family planning stipend\n\nSupportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday\n\nLearning & development and recognition programs\n\nGives Back Program where employees can nominate a fundraiser every week for a donation from the company\n\nInclusion, diversity, equity, and belonging are vital to our priorities and we continue to evolve our strategy to ensure DEI is embedded in all processes and programs at GoFundMe. Our Diversity, Equity, and Inclusion team is always finding new ways for our company to uphold and represent the experiences of all of the people in our organization.\n\nEmployee resource groups\n\nYour work has a real purpose and will help change lives on a global scale.\n\nYouโll be a part of a fun, supportive team that works hard and celebrates accomplishments together. \n\nWe live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.\n\nWe are a certified Great Place to Work, are growing fast and have incredible opportunities ahead!\n\n\n\n\nGoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.\n\nLearn more about GoFundMe...\n\nA Year in Giving: 2021\n\nGoFundMe Heroes\n\nWhy GoFundMe\n\nWe Support Justice + Equality\n\n \n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Scheme, Medical and Non Tech jobs that are similar:\n\n
$80,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nPortland, Oregon, United States