Underdog Sports is hiring a Remote Customer Support Lead
About the role:\n\n\n* Supervise and mentor a team of 10+ customer support agents to achieve high performance\n\n* Conduct regular one-on-ones, provide feedback, and support professional development\n\n* Oversee day-to-day operations of the support team, ensuring SLAs and KPIs are met\n\n* Coordinate daily tasks, workflows, and shifts to ensure smooth operations during peak times\n\n* Work closely with the Support Managers to optimize workflows, tools, and platforms to improve team efficiency\n\n* Conduct onboarding and ongoing training sessions to ensure agents are equipped with the tools and knowledge needed to provide top-tier support\n\n* Prepare and deliver regular reports on team performance, customer satisfaction metrics, and key insights\n\n* Serve as the point of contact for escalated or high-priority tickets, ensuring swift and effective resolution\n\n\n\nWho you are:\n\n\n* Available to work between the hours of 4pm to 12am EST or 6pm to 2am EST, including weekends and holidays\n\n* 3+ years in customer support, with at least 1 year in a leadership role\n\n* Analytical mindset with the ability to interpret performance metrics and derive actionable insights\n\n* Strong leadership, team management, and coaching abilities\n\n* Excellent written and verbal communication skills\n\n\n\nEven better if you have:\n\n\n* Strong understanding of fantasy sports platforms, common user issues, and seasonal trends\n\n* Proficiency with customer support tools such as Intercom, Zendesk or similar\n\n\n\n\n\nOur target starting base salary range for this position is between $64,000 and $75,000, plus target equity. The starting base salary will depend on a number of factors including the candidateโs skills and experience, among other things.\nWhat we can offer you:\n\n\n* Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)\n\n* 16 weeks of fully paid parental leave\n\n* A $500 home office allowance\n\n* A connected virtual first culture with a highly engaged distributed workforce\n\n* 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents \n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Swift and Swift jobs that are similar:\n\n
$80,000 — $120,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nBrooklyn, New York, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
ByHeart is hiring a Remote Senior Director Quality Compliance and Systems
\nROLE DESCRIPTION\n\nWe're seeking a highly skilled Senior Director of Quality Compliance & Systems to ensure our products meet the highest standards and exceeds regulatory expectations. The position is remote and has a broad objective of providing strategic leadership in Quality Compliance and building best in class Quality Systems.\n\nReports To: Chief Quality Officer\n\nLocation: Remote\n\nROLES & RESPONSIBILITIES \n\n\n* Leads and manages a team that oversees quality compliance and quality systems for Byheart, end to end scope from development, manufacturing and distribution of baby formula\n\n* Responsible for internal and external audits of ByHeart operations and distribution network to ensure compliance to internal and external requirements\n\n* Proactively partner with R&D and Operations to developing and maintaining best in class quality systems\n\n* Collaborates cross-functionally to drive quality system integration into product development processes\n\n* Responsibility for successful design, implementation and execution of any strategic quality system improvements\n\n* Effectively collaborates across all operational and commercial functions including suppliers, Third Party Manufacturers (TPM) to ensure product compliance to market, regulatory, and ByHeart requirements\n\n* Engages with external groups including Regulators, Key Opinion Leaders (KOLโs) and Industry Groups\n\n* Establish and maintain relationships with regulatory agencies, proactively engages with agencies to promote effective communication, interaction and collaboration\n\n* Maintains detailed understanding of regulatory landscape, responsible for implementing proactive strategy and policy change where appropriate\n\n* Develop and implement risk assessment frameworks to proactively identify and mitigate compliance issues\n\n* Drive continuous improvement initiatives to enhance regulatory compliance\n\n* Coordinate responses to regulatory inquiries and inspections, ensuring prompt information cascade\n\n* Share responsibility for all aspects of quality compliance ensure that there is no major supply disruption due to quality compliance or related issues\n\n* Develop and implement training programs to enhance regulatory awareness across departments\n\n* Lead crisis management efforts related to regulatory issues, providing guidance on swift and compliant resolutions\n\n* Ensures leadership continuity through talent management and succession planning to establish and maintain an industry leading quality compliance and systems team.\n\n\n\n\nSkills & Qualifications\n\n\n* Bachelor's degree in a relevant field required, advanced degree preferred\n\n* Extensive experience (10+ years) in regulatory compliance within the food, pharma or infant nutrition industry\n\n* Experience with manufacturing and control of powdered infant formula\n\n* Experience with aseptic processing and sterilization processes\n\n* Proven track record of successful engagement with regulatory agencies\n\n* Ability to effectively interact with and manage suppliers, consultants, regulatory agencies and other external partners\n\n* In-depth knowledge of local, national, and international regulations related to baby formula production\n\n* Strong leadership and interpersonal skills with the ability to influence and guide cross-functional teams\n\n* Excellent analytical and problem-solving capabilities\n\n* Exceptional communication skills, both written and verbal\n\n* Ability to present recommendations and solutions to executive leadership team\n\n* Detail-oriented with a commitment to maintaining the highest standards of quality and safety\n\n* Availability for up to to 30% travel required\n\n\n\n\nAdditionally, you will be eligible for a discretionary performance based annual cash bonus and to participate in our companyโs equity program, plus our robust medical, dental, vision, retirement, and other benefits. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Swift and Senior jobs that are similar:\n\n
$75,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.