Starburst is hiring a Remote Majors Solutions Architect
\nAbout Starburst\n\n\nAt Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe thatโs just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster. \n\n\nThough Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!\n\n\nStarburst Majors Solutions Architects are responsible for the successful customer adoption of our products. In this customer-facing and highly technical role, you will work directly with our most strategic customers to ensure their overall success with Starburstโs product offering. You will partner with field sales representatives to own the technical aspects of the sales cycle, customer evangelization, and qualification process, from discovery calls to closure. Responsibilities include demonstrations of Starburst capabilities, technical sales presentations, delivery of educational sessions and/or technical workshops, running proofs of value, providing guidance for migration from legacy platforms, and assistance with customers moving to production. Solutions Architects are Starburst experts who will provide technical leadership, data management, and analytics experience and consultation. \n\n\n\nAs a Majors Solutions Architect at Starburst you will: \n* Grow and retain accounts \n* Own the technical aspects of the sales cycle and work closely with sales representatives to drive customer projects to closure\n* Shape prospect evaluation requirements, define success criteria, educate customers, and participate in the qualification process\n* Define, scope, and execute customer proof of concept studies \n* Be an expert in our products and services\n* Design and build demos, presentations, reference architectures, and custom integrations\n* Perform overall system and SQL performance tuning and migrations from legacy systems\n* Act as the consultant and expert on architecture, deployment, and design discussions \n* Act as the primary customer-facing technical resource during technology evaluations\n* Act as the voice of the customer during internal product engineering discussions\n* Collaborate with Engineering and Support teams for critical customer operational issues and questions\n* Develop field best practices, how-to documents, and contribute to our internal knowledge base\n* Have a willingness to travel to customers as needed\n\n\n\nSome of the things we look for:\n* Expertise or Experience in one or more of the following technical areas: Analytical and problem-solving skills, ANSI SQL , UNIX/Linux CLI interactions , Data Warehouse usage and concepts, Private/Public Cloud Deployments, Big Data Technologies: Hadoop, distributed systems and storage\n* Experience in customer-facing technical roles\n* Experience in field sales/field consultant roles\n* Strong presentation skills and an ability to respond dynamically to questions in real-time\n* Excellent verbal and written communication skills\n* Desire to work in a fast-paced startup environment with cutting-edge technologies\n\n\n\n\n$160,000 - $175,000 a yearThe base salary range for this US full-time position is $160,000 - $175,000 (+ commission or + bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering. The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.\n\nWhy build your career at Starburst?\n\n\nWe live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driverโs seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starburstsโs growth.\n\n\nWe take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!\n\n\nStarburst Data is a diverse, equitable, and inclusive place to work. Everyone is welcome at the Starburst table and we have several employee resource groups such as Womxn At Starburst, Starburst Military, and Starburst Pride. We know that the more diverse perspectives we have at the table will only serve us to make a better team and company. \n\n\nStarburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\n\n\n#BI-Remote #LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Education, Cloud and Sales jobs that are similar:\n\n
$45,000 — $80,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nUnited States
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This job post is closed and the position is probably filled. Please do not apply. Work for Fanatics and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 10 months ago
\nCompany Overview\n \nFanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. \n \nAs a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.\n \n\n\nWeโre looking for a Program Manager -Chat Bot to leverage the power of an automation-first CX strategy and transform the way we engage and assist our customers. The conversational chatbot is a cornerstone of our brand interactions, enabling us to offer instant engagement with FBG customers on the channels they prefer, at the time they prefer. This in turn allows our brand to talk more with FBG customers using a consistent brand voice, and drives business results.\n\n\nAs a Program Manager, you will use the bot to implement customer experiences designed to increase interaction volume and conversion rates across the end-to-end customer journey. This includes marketing, sales, support, and post-sales customer care. You will also be the voice of our customers within the company, looking for feedback and insights that can inspire new product features, improvements, and ideas.\n\n\n\nResponsibilities \n* Deliver a bot experience on our app, website and landing pages that is best of class\n* Deliver a bot experience that enables FBG customers to self-serve and automates complex and highly personalized actions\n* Work with the Support, Marketing, Product, and Product Marketing teams to expand the use cases for the chatbot across our customers' entire journey with our brand\n* Leverage data to make optimizations that will support customers better and drive better conversion rates at every stage of the marketing and sales funnel\n* Work with support, channel, and campaign managers to explore opportunities to deploy automated customer experience within new social channels\n* Report frequently on chatbot performance and understand levers to pull to optimize towards our goals\n* Demonstrate a desire to proactively help and serve internal/external customers meet their needs\n\n\n\nSkills and Qualifications \n* You have 2-3 years experience creating workflows and personalized experiences that are optimized for support and conversion \n* You have successfully implemented and managed customer-facing resources in the past, such as messaging, knowledge bases, and/or content strategy\n* You have experience in customer support roles\n* You are comfortable with building and customizing conversational experiences that reflect brand strategy and tone of voice\n* You have strong conversational writing and readability skills as they relate to creating personalized customer experiences\n* You understand the marketing funnel and are eager to learn more about demand generation focused marketing\n* You are comfortable with a metrics based orientation, and can analyze reports and identify actionable insights to drive new opportunities\n* You love to experiment and think outside of the box\n* You have experience documenting feedback that product teams can digest and action\n* You work well cross-functionally\n* Must be open to occasional travel \n\n\n\n\n\nEnsure your Fanatics job offer is legitimate and donโt fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers\n\n\nTryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.\n\n\nFanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanaticsโ fair labor practices.\n\n\nNOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (โPersonal Informationโ). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Marketing and Sales jobs that are similar:\n\n
$67,500 — $95,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote - USA
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.