Plusgrade is hiring a Remote Technical Business Analyst
\nTravel is not just about the destination; it's about every memory made along the way. We are dedicated to shaping the future of travel by partnering with 200+ airline, hospitality, cruise, passenger rail, and financial services companies to create new, meaningful revenue streams through incredible customer experiences. Rooted in our core values of being ambitious, innovative, and collaborative, we are driven to continuously raise the bar, exceed expectations, and bring out the best in everyone, fostering a culture where we believe we are better together, working towards an extraordinary future in travel. Come help us transform everyday travel into extraordinary experiences.\n\n\nABOUT THE ROLE:\nThe Global Care Team (our name for Customer Care) forms a critical component of our Operations team and our customer experience ecosystem. We are seeking an ambitious individual to join our growing team and help with the daily operation of supporting our global customer base. Reporting to the Global Care Manager, the Technical Business Analyst will be responsible for front-line support of our partner base, as well as monitoring the health of our platform. As a Technical Business Analyst you will work closely with our Partner Success, Product, and Engineering teams to identify root causes and triage/resolve issues as applicable. We firmly believe there are many challenging opportunities in travel technology, if you are excited about helping us solve some of them, we would like to meet you!\n\n\n\n\nWHAT YOU WILL BE DOING:\nโขWorking alongside your team to support the customer and meet our service level agreement obligations.\nโขProviding exceptional service to our global partners.\nโขManaging customer relationships for post-sales delivery requests and major issues.\nโขEstablishing and developing an internal and external knowledge base through documentation and learning sessions.\nโขProviding technical and product support for our partners.\nโขTriaging and identifying the root cause of issues - providing assistance and collaborating with relevant teams to resolve issues.\nโขMonitoring the health of our platform and assisting with efforts to develop automated workflows.\nโขActing as a subject matter expert and communicating recommendations of processes, tools, and optimizations to internal teams and other stakeholders.\nโขOverseeing the successful completion of complex technical projects, from project planning to execution.\n \nYOU ARE SOMEONE WITH:\nโขStrong integrity and ownership skills and a desire to learn\nโขAbility to work well within a team environment and meet deadlines\nโขAbility to grasp new concepts quickly and efficiently\nโขStrong time management and personal organization skills to handle multiple assignments\nโขExcellent spoken and written communication skills in English, other languages are an asset\nโขKnowledge or familiarity with Excel, SQL, HTML, JIRA and/or Splunk\nโขExperience in supporting partners/customer over multiple time zones\nโขExperience in working with a Service Desk\nโขAirline industry knowledge or are familiarity with travel technology\n\n\n\n\nWHAT YOUโLL LOVE ABOUT US:\n๐ฅ Comprehensive Health Plans \n๐ Flexible Paid Time Off \nโ๏ธ Travel Experience Credit \n๐ง Annual Wellness Credit \n๐ฅ Team Events and Monthly Lunches\n๐ป Home Office/Commuter Credit \n๐ Work From Anywhere Program \n๐ผ Parental Leave Top Up \n๐ Adventure Pass\n\n\nOUR PROCESS:\nPlusgrade is an equal-opportunity employer and is committed to providing an accessible recruitment process. We welcome applications from all qualified individuals and are committed to equal employment opportunities regardless of gender identity or expression, race, ethnic origin, creed, place of origin, age, sex, marital status, physical or mental disability, sexual orientation, and any other category protected by law. Upon request, we will provide accommodation for applicants with disabilities.\n\n\nWe believe in diversity and inclusivity and that is why our interview process is designed for a positive candidate experience and to ensure every candidate is evaluated equally. All applications will be reviewed by our Talent Team and the successful candidate(s) will go through the following recruitment process:\n\n\nโข Recruiter Phone Interview \nโข Hiring Manager Interview\nโข Take-home Assessment or remote coding exercise (if applicable)\nโข Team Interview \n\n\nAll candidates will be provided with feedback regardless if they pass or didnโt pass any of our interview stages. All your information will be kept confidential.\n\n\n\n\n\n\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSingapore
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