Webflow is hiring a Remote Technical Customer Support Specialist Weekends
\nAt Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. Itโs the web, made better. \n\n Weโre looking for a Technical Customer Support Specialist to help empower our customers to do their best work and make Webflow the best product possible. \nAbout the role \n\n\n* Location: Remote-first (United States; BC & ON, Canada) \n\n* Required time zones: Americas (US / Canada)\n\n* Full-time 40 hours per week (Working Saturday and Sunday)\n\n* Our cash compensation amount for this role ranges from $77,000 - $97,000 for most US locations and $85,000 - $108,000 for US locations with a higher cost of labor. All figures cited above are in $USD and pertain to workers located in the United States. Pay is based on several factors including market location, and may vary depending on job related experience, knowledge, qualifications, and skills.\n\n* Reporting to a Senior Manager, Technical Support \n\n\n\n\nAs a Technical Support Specialist, youโll โฆ \n\n\n* Provide consistently high-quality customer experiences to all Webflow customers \n\n* Help customers in support queues using applications including but not limited to Zendesk and Jira\n\n* File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience\n\n* Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. \n\n\n\nAbout you \n\nYouโll thrive as a Technical Support Specialist if you:\n\n\n* Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service \n\n* Two to five years experience working in a technical support environment\n\n* Ability to self learn and keep up with an evolving product and technical features\n\n* Be able to build leadership skills by sharing functional knowledge with junior team members\n\n* Possess a deep understanding of Webflow products or have experience with other web design tools or platforms\n\n* Understand HTML, CSS, DNS, Javascript or have advanced understanding of Webflow\n\n* Exhibit analytical reasoning and critical thinking skills for technical troubleshooting \n\n* Have the ability to learn new digital tools quickly\n\n* Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you\n\n* Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others\n\n* Advocate for others โ including customers and colleagues โ and you want to build a career in customer support!\n\n* Have demonstrated written and verbal communication skills in the English language \n\n* Experience working with Zendesk and Confluence \n\n\n\n\nEven if you donโt meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.\n\nOur Core Behaviors:\n\n\n\n* Obsess over customer experience. We deeply understand what weโre building and who weโre building for and serving. We define the leading edge of whatโs possible in our industry and deliver the future for our customers.\n\n* Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.\n\n* Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and donโt sugarcoat things โ and we do so with respect, maturity, and care.\n\n* Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.\n\n\n\nBenefits & wellness\n\n\n* Equity ownership (RSUs) in a growing, privately-owned company\n\n* 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (US; full-time Canadian workers working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent on insurance plan selection. Employees also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness\n\n* 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave. Employees also have access to family planning care and reimbursement.\n\n* Flexible PTO with an mandatory annual minimum of 10 days paid time off, and sabbatical program\n\n* Access to mental wellness coaching, therapy, and Employee Assistance Program\n\n* Monthly stipends to support health and wellness, as well as smart work, and annual stipends to support professional growth\n\n* Professional career coaching, internal learning & development programs\n\n* 401k plan and financial wellness benefits, like CPA or financial advisor coverage\n\n* Commuter benefits for in-office workers\n\n\n\n\nTemporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks.\nBe you, with us\n\nAt Webflow, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.\nStay connected\nNot ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, Twitter, and/or Glassdoor. \nPlease note:\n\nTo join Webflow, you'll need valid U.S. or Canadian work authorization depending on the country of employment.\n\nIf you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.\n\nWebflow Applicant Privacy Notice \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, JavaScript and Senior jobs that are similar:\n\n
$57,500 — $105,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States
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This job post is closed and the position is probably filled. Please do not apply. Work for Collabora and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 404 4 months ago
\nCollabora is looking for a Python Web Developer to join our in-house Business Applications Integration team. The team supports, develops and integrates the software and services used within the company to help deliver client projects and effectively run the business. The team is not client facing. Working in a friendly and highly cooperative environment with colleagues from every part of the company, you will help to deliver software and integrate services involved in planning, business intelligence, communications, project management, security and accounting.\n\n\nCollabora primarily uses Open Source Software applications to run its business processes (timelogging, invoicing, feedback, project management, asset management, communications, business intelligence...) integrating with other 3rd party SaaS applications (HRIS, ATS, Finance Accounting, Travel Booking). Some of our tools are developed in-house and others are customised from open source projects to suit our use cases. Examples of our software tools include: GitLab (with GitLab CI), Docker/Podman, Grafana, MariaDB, PostgreSQL, SuiteCRM, Phabricator, OTRS, SnipeIT, Hugo, Ansible, and an in-house developed Django web application, among others.\n\n\n\nRequired Skills\n* Strong Python\n* 5+ years of application integration experience\n* Experience building for the web, especially using Django \n* Solid experience coding with REST APIs\n* Understanding of typical web architectures and stacks \n* A respectful and pragmatic approach to providing technical support \n* Some experience in PHP, JavaScript and Linux shell scripting \n* Good English proficiency (both verbal and written) \n* Ability to work in an online, globally distributed company \n\n\n\nAdditional Skills for Senior Applicants\n* Experience writing well-tested code in business critical systems (e.g. finance) \n* Familiarity with container-based working, e.g. Docker, Podman, Kubernetes \n* Experience in Business Applications Integration and Automation\n* Experience using, maintaining and designing CI \n* Experience with database schema design and optimisation \n* A solid grounding in Linux system and database administration and networking concepts \n* A positive approach to designing and developing applications with a variety of stakeholders\n* Experience building and using existing web APIs in order to integrate systems \n* Demonstrable technical writing skills (documentation, blogs) \n* Skills in other modern languages (Go/Rust/Ruby) and frameworks such as Laravel, Rails \n* Knowledge of security- and privacy-by-design principles \n* A willingness to mentor more junior engineers\n\n\n\n\n\nCollabora is a software consultancy specializing in bringing companies and the Open Source community together. We combine years of Open Source software leadership with an understanding of the challenges that businesses, non-profits, and governments face. \n\n\nCollabora brings deep technical expertise in system integration & architecture, graphics, multimedia, web engines and communications to a number of market verticals, including mobile, IVI / automotive, set top box / smart TV, and a range of other specialized embedded applications.\n\n\nCollabora has the unique business model of enabling enterprises to leverage Open Source software in their solutions. Having worked with notable industry leading companies in the automotive, aerospace and handset mobile verticals amongst many others, Collabora has established a broad customer portfolio\n\n\n#LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Python, Design, SaaS, Django, JavaScript, Finance, Mobile, Senior and Linux jobs that are similar:\n\n
$50,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nUK
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Braintrust and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 403 9 months ago
\n\nABOUT US:\n\nBraintrust is a user-owned talent network that connects you with great jobs with no fees or membership costsโso you keep 100% of what you earn. \n\n \n\nABOUT THE HIRING PROCESS:\n\nWhen you join Braintrust, you will be invited to a screening process for Braintrust to learn more about your previous work experiences. Once completed, you will have access to the employer for this role and other top companies that seek high-quality talent. Apply to this job to kick off the process. \n\n\n* \nJOB TYPE: Freelance, Contract Position (no agencies/C2C - see notes below)\n\n* \nLOCATION: Remote - India \n\n* \nHOURLY RANGE: Our client is looking to pay $20 โ $25/hr\n\n* \nESTIMATED DURATION: 40h/week - Long term\n\n\n\n\nTHE OPPORTUNITY\nRequirements\n\n\n\n- Deep experience testing for web-based or SaaS applications.\n- Comfortable working in an agile, fast-paced environment to deliver high-quality work\n- Hands-on experience with Javascript web automation tools such as Cypress.io, Jest, Mocha\n- Excellent programming and debugging skills in Javascript\n- Hands-on with REST APIs testing using tools such as Supertest\n- Strong experience in Jira, or other similar tools\n- Hands-on with protocols and data formats such as REST, WebSockets, JSON\n- Hands-on with load/performance testing tools such as Jmeter, Locust and cross-browser testing platforms such as SauceLabs, BrowserStack\n- Strong understanding of CI/CD concepts and tools such as Jenkins, GitLab, Circle CI\n- Knowledge of Containers (Docker) and Container Orchestration Systems (Kubernetes, EKS, GKE)\n\n\nWhat youโll be working on\n\n\n\n- Take ownership of the overall quality of the product and drive improvements across all areas from manual testing, automation, and test framework development.\n- Build scalable test automation processes to maximize creativity, collaboration, efficiency, and best-practices design\n- Design, build, manage, maintain, and monitor the automated testing suite\n- Collaborate closely with cross-functional teams to understand the requirements and turn them into test plans\n- Interpret and report test results, and be a vocal proponent for quality in every phase of the development process\n- Lead code reviews as well as drive architecture and technical design discussions\n- Mentor and coach junior engineers, looking for growth opportunities and leading by example\n\n \n\nThe candidate should be able to work during PST or EST hours\n\n\n\nApply Now!\n\nBraintrust Job ID: 6407\n\nC2C Candidates: This role is not available to C2C candidates working with an agency. If you are a professional contractor who has created an LLC/corp around their consulting practice, this is well aligned with Braintrust and weโd welcome your application.\n\nBraintrust values the multitude of talents and perspectives that a diverse workforce brings. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Testing, JavaScript, Senior and Engineer jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nIndia
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.