\nEpsilon3 is the leading software (SaaS) for teams that develop and operate spacecraft, aircraft, and advanced hardware systems.\n\n\nLaunched in 2021, we're led by a team of engineers from SpaceX, Google, and NASA who supported over 100+ space missions. Blue Origin, Sierra Space, Commonwealth Fusion Systems and many others depend on our web-based platform to plan and track high-stakes operations.\n\n\nWe raised a $15M Series A funding round led by Lux Capital, Y Combinator (YC S21), and other world-class investors. Our crew is fully remote, US-based, and passionate about enabling space exploration. \n\n\nAre you interested in a role that involves teaching space companies how to use software that helps them build, test, and operate spacecraft?\n\n\nWe're looking for a highly technical Customer Success Manager who is passionate about fostering exceptional customer experiences. Your core responsibility will be to ensure our customers are actively adopting and getting value from Epsilon3. You will also work closely with our product and engineering team to help translate customer feedback into new features and improvements.\n\n\n\nResponsibilities:\n* Manage and build lasting relationships with a global portfolio of 50-75 customer accounts\n* Plan virtual and on-site meetings with customers to conduct trainings, collect user feedback, and identify adoption issues\n* Manage renewals and mitigate churn by performing reactive and proactive outreach based on risk signals and health scores\n* Schedule, outline, and execute implementation and onboarding for your new accounts\n* Identify and manage upsell, cross-sell, and account expansion opportunities\n* Monitor, triage, and respond to Intercom messages, Slacks, emails, support tickets, and requests\n* Provide clear and actionable input, ideas, and user feedback to the product team \n* Build and improve internal processes to improve account retention and health/NPS scores\n* Maintain expert-level knowledge of the platform and feature/product roadmap \n* Ensure all account information in Salesforce/CRM is updated and accurate\n\n\n\nQualifications:\n* 3+ years of experience managing customer accounts at a B2B SaaS startup\n* Experience managing software implementation and onboarding for new customers\n* Experience identifying and closing account growth, expansion, and upsell opportunities\n* Ability to foster and maintain strong relationships with internal and external stakeholders\n* Ability to apply analytical and problem-solving skills in a fast-paced environment\n* Ability to effectively navigate ambiguity, manage multiple projects, and shift priorities on-the-go \n* Customer-centric mindset strengthened by a genuine desire to understand your customer’s needs and business goals\n* Clear, effective, and enthusiastic communicator who applies business acumen and empathy to every interaction\n* At least 1 year of Salesforce CRM experience\n* US Citizenship is required, as this role may require security clearance in the future\n* Fluent in English, and speaking additional languages is a plus! \n* Bachelors degree\n\n\n\n\n\n\nSalary range: $90,000 - $120,000\n\n\nThis full-time role also comes with stock options, PTO, and a 4% 401k match.\n\n\nEpsilon3 is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Epsilon3 makes hiring decisions based solely on qualifications, merit, and business needs at the time.\n\n\nEpsilon3 Newsletter | LinkedIn | YouTube | Instagram | X \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and SaaS jobs that are similar:\n\n $30,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States

\nSENIOR SOFTWARE ENGINEER (DevSecOps) at FORM3\n\nABOUT \n\nForm3 is one of the fastest growing FinTech’s in the UK, building the most exciting banking technology company on the planet. Our mission is simple: transform payments technology to enable the global financial community to move money in real-time. \n\nTHE ROLE  \n\nWe are looking for fully remote Senior Software Engineer with a heavy tilt towards cloud security and a passion for cloud, security and software engineering to join us on an exciting journey to build the next phase of the Form3 financial cloud SaaS platform.\n\nThis is an opportunity to work for a tech-first company, making an important and significant contribution to cutting-edge projects that are critical to our success moving forward. As our engineering team is fully remote and distributed across 14+ European countries, every engineer works in the same way, embracing a remote-working culture and the latest tech to create world-class payments technology. \n\nTECHNICAL ENVIRONMENT \n\nGo, AWS, Kubernetes, TravisCI, Docker, Terraform, Vault, Consul, Linkerd, Redis, Prometheus, Postgres, Elasticsearch, PACT, Github, DevSecOps, TDD, BDD, Pair Programming. \n\nESSENTIAL EXPERIENCE\n\n\n* Comfortable programming in multiple languages (ideally in Go, Python, Java, Bash)\n\n* Building CI/CD pipelines\n\n* DevSecOps tools and processes\n\n* Testing, BDD/TDD\n\n* Knowledge of cloud architecture (ideally AWS)\n\n* Confident exploiting and mitigating the OWASP top 10\n\n* Linux security\n\n* Confident teaching others and promoting a DevSecOps mindset across the business\n\n* Capable of working on both business logic/application code and architecting, configuring and maintaining platform infrastructure\n\n* Passionate about learning new things\n\n* Excellent problem-solving skills\n\n* Strong communication skills\n\n\n\n\nDESIRABLE EXPERIENCE\n\n\n* Exposure to Terraform, Vault, Docker/Kubernetes\n\n* Security certified e.g. OSCP/OSCE\n\n* Penetration testing\n\n* Been in a security engineering role with hands-on experience implementing technical controls and automation to meet compliance of information security frameworks (ISO27001, ISAE300/SOC2, SOC1, NIST, GDPR and PCI-DSS in particular)\n\n\n\n\nWHAT HAPPENS NEXT \n\n* Screening call with Talent Team \n\n* Security telephone interview\n\n* Take Home Test\n\n* Technical interview \n\n\n\nTHE BENEFITS  \n\n\n* A great technology stack  \n\n* Work directly with the founding team in a creative and open environment  \n\n* The ability to work 100% remotely  \n\n* 30 days annual leave   \n\n* Work on building a cloud-native next generation API  \n\n* Regular paid meetups to London to spend time with our wonderful team  \n\n* A great working space in central London (close to Tower Bridge) with a rooftop hangout space if you want to use it   \n\n\n\n\nTHE TEAM \n\nWe are a company that places technology at the core of everything we do. Our senior engineers have been involved since the founding of the company and understand our business better than anyone. We are proud to be building the best team, software and processes and focus on quality without cutting corners. As a 100% remote working team, our engineers and security professionals are based in more than 14 locations across the UK and Europe. We’re a pretty diverse group; some have worked for giant companies, others have worked for startups, but we all love a challenge and being part of a company that helps our customers to make millions of payments. \n\nTHE CULTURE \n\nWe care deeply about everything that we do; inclusive working practices and diverse teams are at the heart of our business. Made up of a mixture of banking experts, engineers, artists, marketers, and customer advocates, here at Form3, we strongly believe that everyone has a voice. We have a flexible working environment and see ourselves as one of the best companies for remote working. \n\nVIDEOS AND PROJECTS FROM OUR ENGINEERING TEAM\n\n\n* Kubernetes and AWS Lambda can play nicely together \nEd Wilde, Tech Lead\n\n\n\n* Infrastructure-as-a-Code in AWS with Terraform\nKevin Holditch, Tech Lead\n\n\n\n\n\n* A modern cross-platform terminal emulator in Go\nLiam Galvin, Senior Engineer\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior, Engineer, Developer, Digital Nomad, Teaching, Finance, Cloud and SaaS jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n