\n \n\nAbout Us:\n\n \n\nVonage's award-winning inside sales and contact centre technology revolutionizes the way organizations connect with their customers worldwide, enabling them to deliver a personalized and unique customer service experience and drive a more effective sales and marketing team. We are a leading Salesforce ISV partner with customers spanning six continents, Vonage is relentlessly committed to driving innovation and continuing its rapid international expansion while helping its customer base drive transformation in their businesses. We are looking for ambitious, passionate, innovative people to join our fast-growing team and help us achieve our goals. We offer an exciting career path, excellent and ongoing career development and a highly competitive compensation package – including a range of benefits.\n\nRole Overview & Responsibilities\n\nWe are looking for a talented Customer Support Specialist to help us deliver an outstanding customer experience. Your primary role will be to focus on ensuring our customers are 100% happy and that their issues and faults are resolved quickly and professionally. We want an individual that is going to come in and make a difference from day one and help us achieve our goal of building the best support team possible.\n\n\n* Logging, prioritisation and escalation of support issues and requests\n\n* Develop and maintain good working relationships with clients to promote high level of customer service\n\n* Resolution of 1st and 2nd line support issues and requests via telephone, remote support or onsite visits\n\n* Analysis of Network trace information\n\n* Manage individual work streams using Salesforce (CRM)\n\n\n\n\nEssential Skills/Experience:\n\n\n* Excellent communications skills, written and verbal\n\n* Very good English, written and verbal \n\n* A positive outlook with the ability to be flexible and adaptable\n\n* Good interpersonal skills and the ability to deal with users at all levels\n\n* Able to operate to time sensitive deadlines\n\n* Management of multiple channels of activity\n\n* Able to apply good judgement to diagnose the level of customer need\n\n* A positive, confident and client centric approach to work\n\n* Experience within 1st / 2nd line support (preferable Telecoms)\n\n* Good working knowledge of Browsers, Microsoft Word, Outlook and Excel\n\n* Understanding of the Contact Centre environment\n\n\n\n\nNice to have:\n\n\n* An understanding of SIP/RTP and VoIP\n\n* Proven experience in of troubleshooting and fault finding on networks\n\n* Network analytical tools such as Wireshark\n\n\n\n\nWhat we offer?\n\n\n* Attractive salary depending on your skills and experience\n\n* Work in young, international team in our new office in Wrocław\n\n* Chance to work for the leading ‘Contact-Centre in the Cloud’ vendor.\n\n\n\n\n \n\n#LI-KK1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Marketing, Sales and Engineer jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWrocław, Lower Silesian Voivodeship, Poland

\nIntroduction \nHere at Fnality, we are powering the future of finance, together: combining best in class technology with free-flowing creativity, and expertise that can make business better for everyone. There are no precedents for what we’re doing. With you on our side, we’ll be setting new ones every day. \nIn a complex world, we are here to bring clarity and make positive change.  Fnality Services is central to each Fnality Payment System’s (FnPS) effective and resilient operation and provides an efficient common service platform for the secure global delivery of settlement operations. \nPosition Summary \nThe Cyber Security Expert is responsible for leading the prevention, detection, and response of security incidents as well as helping to shape and develop Fnality’s strategic security operations capabilities. This is a hands-on role and you’ll be expected to lead enhancements and refine Fnality’s processes and procedures. You may also be called on to support exciting new projects supporting Fnality’s group of companies as it undergoes significant transformation. \nRole & Responsibilities \n\n* Working with the Fnality group of companies to ensure that security operations is executed aligned to the Cyber Security strategy \n\n* Deploying, configuring, and operating enterprise security technologies and tools; operating technical security controls and processes \n\n* Operate Identity & Access Management (IAM) processes and perform user provisioning in line with asset and data management policies \n\n* Deploy, configure, and manage security tools across the enterprise estate  \n\n* Oversee the configuration and management of SaaS (e.g. M365) security controls  \n\n* Working collaboratively as part of the wider operations team from a security operations perspective including operating security change and incident management processes \n\n* Operate the enterprise IT & payment system vulnerability management & threat intelligence programmes \n\n* Monitor the health of the systems and identify, manage and mitigate security controls. \n\n* Provide reporting to internal & external stakeholders aligned to contractual agreements \n\n* Deploy and support security tooling & enterprise systems to defined security & technology principles, standards, blueprints, and building blocks \n\n* Ensure information & security compliance certifications and standards are gained, rolled out, adhered to, and upheld \n\n\n\n\n* Working with the wider team to create, maintain and deliver against an organised and cross organisation aligned backlog of delivery and support operations \n\n* Working with Risk Management colleagues to ensure Fnality’s Cyber Risk Management posture is comprehensive \n\n* Drive comprehensive security testing activities \n\n* Working closely with third party vendors to maximise contract value \n\n\n\n\n\nDesired Skills and Experience \n\n* Experience working with the M365 platform and security tooling; including but not limited to Vulnerability Management, Intune MDM, Azure AD, Purview, and Azure Sentinel \n\n* Experience working with the AWS platform and tooling; including but not limited to AWS Security Hub, Inspector, Guard Duty, Config, WAF, SSM/SSM Docs, CloudHSM, and LZ \n\n* SIEM configuration & management experience (e.g. Splunk, Sentinel) with strong conceptual knowledge and hands on experience \n\n* Experience of data management, including ensuring the adherence of data classification, criticality, and loss prevention \n\n* Hands-on experience of privileged access management, secrets management, access control, and associated tooling \n\n* Experience in security disciplines such as Security Incident Response, Network Security, Vulnerability and Threat Management \n\n* Experience in endpoint security and device hardening (e.g. Jamf, Intune) \n\n* Strategic, forward-thinking approach with a passion for innovation and change \n\n* Willingness to get involved with a multitude of work and changing priorities in a fast-paced, ambiguous environment \n\n* Comfortable working with limited resources and tight deadlines \n\n* Attention to detail \n\n* Ability to see the bigger picture \n\n\n\nNice to have \n\n* Experience in a technical information security role adhering to regulatory compliance and information security management frameworks (e.g., IS027001, NIST, Cyber Essentials, etc) and as of late had chances to flex your competency, ideally in an agile, fast growing scaleup \n\n* Possess one or more the following certifications: Certified Cloud Security Professional (CCSP), Certified Ethical Hacker (CEH), Certified Information Systems Security Professional (CISSP), Microsoft Azure Security Engineer (AZ-500), System Security Certified Practitioner (SSCP) \n\n* Security Operations expertise (e.g. service, design, engineering) coupled with an understanding of financial services and relevant regulations and laws. \n\n* Knowledge of and/or interest in blockchain, financial services back-office processes, systems and products \n\n\n\nHowever, if your experience isn't an exact match, please apply if you are interested and we can see if there is a potential opportunity for you with Fnality. \nWhy should you join Fnality? \nWe employ curious individuals who thrive working in a fast-paced and constantly changing environment, who work best when empowered to drive their own work, and who are not afraid to fail fast and learn quicker. \nYou will be an analytical thinker who is able to look at tasks and understand the most efficient way to achieve the desired outcome. You will be vigilantly outcomes-focussed and fully agile in your approach to working. You will have an insatiable desire to learn, adept at picking up new challenges and giving it a go. You will want to deliver as much as learn and you will understand how important the power of the team is.  \nA bit more about us \nDigital transformation is changing our lives, work and businesses. While other sectors evolve however, financial markets remain slow, fragmented and siloed. What the world needs now is a future-facing financial system for the digital age. \nAt Fnality, we have been speaking – and listening – to the real users of today’s financial systems. From businesses to banks, there is a clear, collective ambition for a simpler, faster, safer and more resilient payment system; one that can move and settle money quickly and efficiently, with minimised risk and much more transparency. \nFnality Global Payments \nWe are building a new payment system that will enable tokenised, peer-to-peer markets.  \nFnality Global Payments (FnGP) will comprise a series of national systems, each regulated in its home jurisdiction. We call each of these a Fnality Payment System (FnPS)  \nIn each payment system, a Fnality settlement asset will act as the settlement/payment asset for any Payment (P), Delivery v, Payment (DvP) or payment vs. payment (PvP) need. \nFnGP are underpinned by Distributed Ledger Technology (DLT). The nature of DLT is such that it enables FnGP to:  \n\n* Operate a true peer-to-peer market \n\n* Allow for immediate settlement \n\n* Interoperate across business platforms and jurisdictions \n\n\n\nThe key benefits of the above are:  \n\n* Reduced counter-party and credit risk  \n\n* Reduced operational risk  \n\n* Efficient liquidity management  \n\n* An ability to move resources from risk mitigation to business growth \n\n\n\nHow will we use the information about you?  \nWe will use your personal information to process your application, to enable us to assess your suitability for a role and for other legitimate business purposes such as improving our sites and talent management practices. We may share your data with third parties to achieve these purposes. We will not use or share your information for marketing purposes.  \nWe will take appropriate security measures to safeguard your information in accordance with data protection legislation.  \nIf you would like further information about how your information may be processed by us, please contact us at [email protected].  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Cloud, Microsoft, Marketing and Engineer jobs that are similar:\n\n $60,000 — $100,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWorldwide

\nThis role is open to be based from: Seattle, WA; Portland, OR; San Francisco, CA; Los Angeles, CA; Chicago, IL; Dallas, TX; Austin, TX; Atlanta, GA; New York, NY; Washington, D.C. \n\n\nWe are also open to UK-based candidates as well. \n\n\nEdelman is looking for a Lead Security Engineer to join our dynamic IT team! We are looking for a talented subject matter expert across most information security disciplines and are looking for a trusted technical advisor to the EVP, Information Security, and Risk. \n\n\nYou will be a true advocate for greater information security awareness and best practices throughout Edelman. This is an incredible opportunity to bring your skills and experience to a critical role within the industry’s largest communications marketing agency.\n\n\n\nResponsibilities and Expectations (may include but not be limited to): \n* Act as a hands-on technologist and subject matter expert in the design, coordination, technical evaluation, and integration of various IT security technologies around the globe.\n* Process design, documentation, and operational hand-off of vulnerability scans, IDS alerts, SIEM Alerts, and other security logs while acting as top-level support.\n* Drive, to completion, solutions to the most challenging technical issues for the department.\n* Act as backup for web and application security penetration testing for internal, external, and client websites.\n* Function as security subject matter expert and liaison to internal Edelman teams (both technical and non-technical) for relevant projects. \n* Ensure that security configurations of key systems are properly implemented, monitored, and reported.\n* Lead security investigations and provide forensics services in response to security incidents.\n* Conduct risk assessments on new and existing technologies; perform reviews for new products.\n* Develop technical security standards in support of information security policies and principles.\n* Train other Security Team Members on processes, procedures, and technologies.\n* Actively mentor other Security Engineers while assisting with problem resolution. \n* Contribute to cost measurement initiatives and account for budget requirements for expanded capabilities.\n* Assist the EVP, Information Security, Risk, and Governance with achieving the departmental goals (and in the absence of, drive):\n* Define and manage overall IT security strategy & architecture \n* Define the processes to identify various IT security concerns, gaps, and remedial actions to ensure the security of the business \n* Identify, analyze, and evaluate business IT continuity risks to help prioritize and guide appropriate mitigation efforts\n* Set IT Security Policies & Standards, drive IT Security Audits, assure Compliance & Governance \n* Work closely with relevant client teams to ensure our engagements align with our internal policies\n* Identify opportunities where we can advance our client offer using relevant technology\n\n\n\nKey Measures of Success:\n* RELENTLESS PURSUIT OF EXCELLENCE\n* Become the ‘second-in-command’ for the Information Security team and a trusted advisor to the EVP, Information Security and Risk. \n* Set an example of operational excellence and reasoned decision-making to other team members.\n\n\n\n* FREEDOM TO BE CONSTANTLY CURIOUS\n* Constantly test existing ideas and challenge the business to improve our security posture \n* Highlight new industry developments or security issues that could impact Edelman. \n* Pursue personal growth and educational development – both technically and as a manager.\n\n\n\n* COURAGE TO DO THE RIGHT THING\n* Seek out and highlight operational inefficiencies, question conventional thinking, and raise awareness of unidentified risks.\n* Address security matters openly and honestly with the right balance between best practice and organizational sensitivity. \n\n\n\nBasic Qualifications:\n* At least 10 years experience in an IT discipline (Security, Application, Network, or Workstation/Server) designing and implementing a global enterprise environment.\n* Bachelor’s degree in Computer Science or related discipline \n* An individual without a degree must have a documented 15 years of experience with increasing responsibility.\n\n\n\nPreferred Qualifications:\n* Demonstrable IT industry education and/or continuous learning in technical and business fields. An ability to maintain current knowledge in technical fields is a highly desired skill.\n* Excellent organizational and problem-solving skills; highly self-motivated and directed.\n* Ability to explain complex problems and concepts to non-technical audiences in a clear and concise manner that focuses on business value.\n* Expert-level experience with Operating Systems with a keen ability to apply this knowledge to Information Security fields.\n* Ability to apply security principles to contract language and client security questionnaires.\n* Knowledge of network engineering and local and wide area (LAN/WAN) technologies and topologies.\n* Expert knowledge of Identity and Access Management design, including least privilege and administrative controls segregation configurations.  Experience with or ability to adapt such knowledge to Azure Entra and enterprise resource planning applications such as Workday. \n* Expert knowledge of several technical security solutions (i.e. Microsoft O365, IDS/IPS, secure remote access, authentication, traditional and next-gen firewalls, encryption, VPNs, SIEMs, application security, advanced malware detection, vulnerability management, and other relevant domains)\n* Advanced knowledge and experience implementing current information security best practices in a large, global network (CIS, NIST, or ISO preferred).\n* Ability to balance multiple projects / competing priorities simultaneously and maintain a collected demeanor in high-pressure situations. \n\n\n\n\n$73,000 - $126,000 a yearAn employee’s pay position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, travel requirements, revenue-based metrics, any contractual agreements, and business or organizational needs. The range listed is just one component of DJEH’s total compensation package for employees. Other rewards may include annual bonuses, a Paid Time Off policy, and region-specific benefits.\n\n#LI-KP2\n\n\nEdelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead and act with certainty, earning the trust of their stakeholders. Our honors include the Cannes Lions Grand Prix for PR; Advertising Age’s 2019 A-List; the Holmes Report’s 2018 Global Digital Agency of the Year; and, five times, Glassdoor’s Best Places to Work. Since our founding in 1952, we have remained an independent, family-run business. Edelman owns specialty companies Edelman Data & Intelligence (DxI) and United Entertainment Group (entertainment, sports, lifestyle).\n\n\nFor more information please visit: www.edelman.com\n \nClick here to view a short video about life at Edelman.\n \nEmployees must be fully vaccinated against COVID-19 (i.e., at least 2 weeks after last dose) and, if hired, present proof of vaccination before start date. Candidates may request an accommodation due to disability, sincerely held religious belief or exception required under applicable law. \n\n\nEdelman is committed to diversity, equity and inclusion and proud to be an equal opportunity employer. We welcome and encourage racially and ethnically diverse people, members of the LGBTQ community, veterans, parents, individuals with disabilities and members of any and all protected classes to apply.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Testing, Video, Education, Microsoft, Marketing and Engineer jobs that are similar:\n\n $57,500 — $85,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago