\nIn the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. We are passionate open source enthusiasts at heart and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.\n\n\nWe value diverse opinions and open dialogue to spur ideas. We believe in working together to achieve our goals and we pride ourselves on a flexible work culture. We're an international company that understands how to cultivate an inclusive environment across remote teams.\n\n\nAnd we're a great place to work too – we've been named a "Best Place to Work" by Inc.,the San Francisco Business Times and the Silicon Valley Business Journal, and we won six workplace awards from Comparably this year. We have been recognized by Deloitte as one of the 500 fastest-growing organizations for the last four years.\n\n\nWe are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?\n\n\n\nWhat you will do\n* Reporting to the Sr. Director, APAC Customer Reliability Engineering, you will serve as a client-facing, problem-solving engineer to support and resolve technical issues for our highest-valued customers.\n* You will provide incident management and customer problem resolution as an integral member of the technical support team.\n* You will document issues, debug complex problems, and collaborate with Engineering to provide solutions.\n* You will help with the development of internal and customer-facing knowledge and documentation.\n\n\n\nWhat you will bring with you\n* Minimum of five years experience as a technical support/escalation resource for enterprises in a similar or related field (container management, cloud management, systems management, PaaS).\n* Knowledge of cloud infrastructures such as Amazon AWS, Google Cloud, Microsoft Azure, and container technologies like Docker, Kubernetes, and Openshift.\n* Hands-on Linux experience.\n* Knowledge of infrastructure as code (IaC) tools like Terraform and AWS CloudFormation.\n* Knowledge of one or more scripting languages (Bash/Shell/Python, etc) and other tools/platforms such as Cassandra, Elasticsearch, and/or Kafka.\n\n\n\nWhat we look for\n* Experience working in a cybersecurity role within Cloud Ecosystems, in post-sales technical support/escalations, or related fields.\n* Ability to manage multiple customer issues simultaneously.\n* Hands on technologists dedicated to continued learning.\n* Fluency in both Japanese and English.\n\n\n\nWhy work at Sysdig?\n* We're a well funded startup that already has a large enterprise customer base\n* We have an organizational focus on delivering value to customers\n* Our open source tools are widely used and loved by technologists & developers\n\n\n\nWhen you join Sysdig, you can expect:\n* Great compensation package, including equity opportunities\n* An international culture with employees in more than 40 countries\n* Flexible work arrangement\n* Mental well-being support for you and your family and company-wide wellness days\n* Development opportunities\n\n\n\n\n\n\nWe would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.\n\n\nSome of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.\n\n\nSysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.\n\n\n#LI- MC1\n#LI-Hybrid \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Amazon, Cloud, Senior and Engineer jobs that are similar:\n\n $45,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nFlexible - Japan

\nWith unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.\n\n\nWho we are:  Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination\n\n\nAbout the US-GOV Cloud Operations Team:\n\n\nCloud Operations (CloudOps) at Icertis is responsible for Availability, Resiliency, Performance, Monitoring, Emergency Response, and Capacity Planning of the Icertis Software-as-a-Service (SaaS) application & related services. CloudOps also executes Identity & Access Management, Role-Based Provisioning, Upgrades, Deployments, and Change, Incident, and Problem management to drive faster time to market. This department plays a critical role in building & executing the cloud strategy as part of overall service delivery for the company. \n\n\nIcertis is continuing to generate significant demand in the US public sector and the US GOV CloudOps team is at the forefront of defining, implementing, and continuously monitoring cloud security strategies to meet the rigorous federal security compliance requirements, protect our customer’s assets, reduce risk, and to empower Icertis’ federal sales team.\n\n\n*This is U.S. based role with a U.S. citizenship requirement, applicant must reside in and work from the U.S *\n\n\nWe are looking for a self-motivated, growth-minded, and unabashedly detail-obsessed Principal DevOps Engineer to join our rapidly growing US GOV Cloud Operations team. This person will fill a critical role on the team, partnering with our Global DevOps team to deliver and scale impeccable cloud infrastructure and provide tooling and automation to improve and enhance our operation. The right candidate for this role is a knowledgeable automation expert who fluently speaks the language of SaaS (Software-as-a-Service) and PaaS (Platform-as-a-Service) products and technologies and who knows how to apply and adapt processes commensurate with the company’s size, culture, and strategic objectives through IaC (Infrastructure-as-Code) processes. This individual will be a passionate DevOps professional who is committed to secure SaaS service delivery and the success of our Azure Government customers. #LI-BP1\n\n\n\nWhat you will do:\n* Expert-level cloud engineer, with hands-on management of production and non-production cloud-based software solutions running on Microsoft Azure (Microsoft Government Cloud preferred) \n* Provide strategic technical strategy, solutions, architecture, and design diagrams, which follow best practices in cloud architecture \n* Deploy, configure, secure, and monitor various Azure services using Terraform, Ansible, and Azure DevOps pipelines\n* Employ innovative thought and automation to improve workflow, efficiency, productivity, and technology deployment\n* Ability to take a project or task from inception to completion understand when to escalate\n* Stay familiar with relevant current and future technologies and trends\n* Continuously maintain and/or improve the security of client environments and customer data\n* Monitor all production environments as a part of a 24x7x365 on-call rotation to ensure availability, resiliency, and performance meets our SLAs\n* Respond to monitoring alerts as received\n* Troubleshoot and debug C#/ASP.NET applications and/or PaaS service failures\n* Collaborate with customer services, professional services, project/program/product managers, and engineers to ensure that critical and time-sensitive projects run smoothly to achieve business outcomes\n* Create, update, and maintain documentation for systems, processes, procedures, and infrastructure configuration\n* Performs other job-related duties as assigned, such as assist with evidence collection during audits \n* This is an individual contributor role with title and salary based on experience \n\n\nWorking with the US Government:\n* Ability to meet Icertis, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Icertis Federal Cloud Background Check: This position will be required to pass the Icertis Federal Cloud Background Check upon hire/transfer and every two years thereafter.\n\n\n\nWhat you will bring:\n* 15+ years working across multiple industries delivering available, resilient, and secure infrastructures\n* 8+ years building, deploying, and supporting mission critical IaC cloud first infrastructures (Microsoft Azure Cloud, Microsoft Government Cloud preferred)\n* Hands-on automation creation experience with proficiency in PowerShell, Linux/BashShell, Terraform, JSON/YAML, and Ansible\n* Experience with automation of serverless and container technologies (Azure Function Apps, Docker, Azure Kubernetes Service (AKS))\n* Solid understanding and hands on experience designing, building, and supporting Azure DevOps pipelines\n* Strong Windows Systems, Linux Systems, Network administration, IIS administration skills\n* Strong understanding of cloud concepts, applications, storage, compute, and networking components\n* Solid C#, ASP.NET application coding and debugging skills\n* Experience with implementing monitoring of key indicators covering availability, diagnostic, performance, and logs\n* SQL Expertise with always-on, replication, performance, backup/restore, stored-procedures, schema, and query\n* Experience working in a scrum or sprint lifecycle using a work item/ticketing queue to manage work and communication\n* Should have a humble, customer-centric attitude, earning the trust of clients and everyone you meet\n* Should have great communication skills and does not mind taking ownership of issues for others and driving them to completion\n* Should have just as much passion for their business objectives as you do about the technology used to achieve those objectives\n* Identify, research, and drive true root cause for technical problems\n* You are a passionate, continuous learner who keeps up with the latest trends, technologies, and tools in the industry\n\n\nAdditional Qualifications\n* Azure Portal/Azure DevOps/Visual Studio/Azure Active Directory:\n* Experience and working knowledge with a range of Azure IaaS and PaaS services\n* Experience of working with Elastic Search, Kibana, Redis Cache\n* Comfortable using Azure DevOps (ADO), GitHub (Actions), TFS (Team Foundation Server)\n* Comfortable with Visual Studio and SQL Server Data Tools\n* Comfortable with basic DevOps concepts like CI/CD, and Infra-automation\n* Hands-on experience with Ansible and Terraform \n* Knowledge and experience with IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) processes and procedures\n* Experience with collaboration tools:  Microsoft Teams/SharePoint/ADO\n* Preferred familiarity (5+ years) with some or all the following Azure PaaS security resources:\n* Threat protection\n* WAF (Web Application Firewall)\n* Tenable Nessus\n* Microsoft Defender for Cloud\n* Static code scanning tools: Veracode\n* Open-Source scanning tools: Blackduck\n* SIEM (Sentinel), and Cloud Security Analytics\n* Security Operation Center\n\n\n\n\n$132,000 - $198,500 a yearPay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to the base salary and annual bonus target and an equity component is included in the compensation package.\n\nOur Commitments: Icertis is committed to:  \n \n●       Icertians (employees) and their family's physical, mental and financial health and wellbeing\n●       Turbocharging Icertians careers\n●       Making a social and environmental impact in our communities \n●       Cultivation and advancing a culture of diversity, equity, inclusion and belonging (DEIB) within our company, customers, and \n suppliers\n●       Generous holidays including the 4th of July week off – paid \n●       Free professional and leadership coaching\n●       Annual personal development allowance \n \nWhat we offer:  \n \n●       Robust medical (physical & mental vision and dental benefits \n●       Employee assistance program (EAP) \n●       Equity (RSUs) and shared ownership in the company \n●       Generous 401K match \n●       Flexible work environment \n●       Paid maternity and paternity leave \n●       Generous holiday and PTO program\n●       CaaS (coaching as a service)\n●       Annual personal development allowance \n●       7 Days for Humanity – 7 paid volunteer days annually\n●       Global and regional DEIB steering committees, employee resource groups (ERGs) \n●       Global DEIB training programs and guest speakers throughout the year\n\n\nIcertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to [email protected] or get in touch with your recruiter.\n \nBy submitting your application you acknowledge that you have read Icertis’s Privacy Policy (https://www.icertis.com/privacy-statement/)\n\n\nIcertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, Redis, DevOps, Cloud, Sales and Engineer jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n