\nAbout Us\n\n\n#paid is a creator marketing platform that sits at the intersection of brand and creator collaboration. We help direct-to-consumer and Fortune 500 brands like Infiniti, TJX, Unilever, and Sephora, activate creators to drive growth.\nWe are building the platform of record that powers content creation and distribution for brands globally. The better we do that, the better we can serve our creator community and provide them with the best place on earth to do what they love—create.\n\n\n\n\nAbout You\n\n\nYou are an experienced software developer, who has worked as part of small to medium-sized teams and participated in planning, designing, and shipping small-to-medium scale applications.\nYou are a team player and contributor to technology decisions and architecture and can balance day-to-day workload, with an eye for future improvements of your team and their work.\nYou will be working as part of a group of developers, product managers, and designers who help each other solve problems across all functions. You will employ best practices in development, security, accessibility, and design to achieve the highest quality of service for our customers.\nWe use a range of technologies to get the job done: JavaScript and Node.js coupled with OpenAPI, React, and other libraries to provide a modern, easy-to-use Javascript toolchain. A RESTful API back-end powers our platform services.\n\n\n\nDay to Day\n* You'll be reporting directly to the Engineering Manager, work together on and own your personal growth and objectives\n* You will work with Product Managers and Software Developers to collaboratively define the roadmap for features and tools\n* You will perform 2-week time-boxed sprints with daily standups\n* You'll clearly communicate with the team through our productivity tools (Slack, Notion and GitHub)\n* You'll champion documentation and knowledge sharing\n* You will contribute to the design of scalable software platforms with performance and security in mind\n* You'll analyze and troubleshoot production issues in a timely fashion\n* You'll assist developers with their assigned responsibilities when required\n* You'll contribute to documentation, functional specifications, design documents and architecture diagrams\n\n\n\nYou're perfect for the role if\n* You live and work within 3 Hours of Eastern Standard Time\n* Proven history of excelling in a team-based, collaborative environment\n* Senior-level knowledge of front-end development (ES2019 JavaScript, React, CSS)\n* Senior-level knowledge of React and key React patterns and libraries (e.g. data fetching, state management, etc.)\n* Senior-level knowledge of client-side tooling such as Webpack, Storybook and testing libraries (we use Tap, and Jest)\n* Experience in mentoring junior team members, contributing to overall code quality & pull request process, and evangelizing best practices\n* Experience reviewing code and giving constructive feedback to peers\n* Eligible for Full-Time employment in Canada\n\n\n\nNice to have\n* Proven Experience in building scalable production services and monitoring performance (we use GCP Monitoring Tools)\n* Experience breaking monolithic services into microservices\n* Senior-level knowledge of back-end development (we use Node.js)\n* Senior-level knowledge of database engines (we use PostgreSQL, Redis)\n* Proven Experience designing and documenting APIs (we use Node.js, Fastify, OpenAPI Spec)\n* Experience designing and load-testing highly available systems\n* Experience with the Docker ecosystem\n\n\n\nInterview Process\n* Application review\n* Two rounds of interviews across two days with four different components.\n* Hiring Manager Interview (60 mins). We want to learn more about your experience and interests at this stage. You will also learn about the engineering team and decide if #paid is the right fit for you.\n* Meet the team (60 mins). You will meet Product, Design and Engineering team members to learn how you collaborate across these disciplines. You will also have an opportunity to ask about our team structure and culture.\n* Project Deep Dive (60 mins). You will meet the architecture team and talk in-depth about a past project or codebase you loved (or hated!). Come prepared to talk about technical topics (architecture, trade-offs and tools) and non-technical details (team structure, project planning, lessons learned and overall business impact). You are welcome to present slides or a codebase, but remember that this interview is a conversation, not a presentation.\n* VP interview (30 mins). Intended to cover your skills in collaboration and communication, as well as to provide a final opportunity for you to ask any lingering questions about the company strategy.\n* Note: this is an outline of interviewing at #paid. The interview process may vary depending on your experience.\n\n\n\nGet to know the role\n* In order to foster skill growth and guide team members to improve themselves and others, we document a set of core skills & competencies that each team member need to have or achieve in order to be effective\n* Take a look at our README on Github\n* Read our blog: Banknotes\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, React, Docker, JavaScript, API, Junior, Marketing and Engineer jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nToronto

\nAt Webflow, our mission is to bring development superpowers to everyone. Webflow is the leading visual development platform for building powerful websites without writing code. By combining modern web development technologies into one platform, Webflow enables people to build websites visually, saving engineering time, while clean code seamlessly generates in the background. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative. It’s the web, made better. \n\n We’re looking for a Technical Customer Support Specialist to help empower our customers to do their best work and make Webflow the best product possible. \nAbout the role \n\n\n* Location: Remote-first (United States; BC & ON, Canada) \n\n* Required time zones: Americas (US / Canada)\n\n* Full-time 40 hours per week (Working Saturday and Sunday)\n\n* Our cash compensation amount for this role ranges from $77,000 - $97,000 for most US locations and $85,000 - $108,000 for US locations with a higher cost of labor. All figures cited above are in $USD and pertain to workers located in the United States. Pay is based on several factors including market location, and may vary depending on job related experience, knowledge, qualifications, and skills.\n\n* Reporting to a Senior Manager, Technical Support \n\n\n\n\nAs a Technical Support Specialist, you’ll … \n\n\n* Provide consistently high-quality customer experiences to all Webflow customers \n\n* Help customers in support queues using applications including but not limited to Zendesk and Jira\n\n* File bugs, troubleshoot issues, and collaborate with the team to provide an excellent customer experience\n\n* Advocate for our customers and work closely with your team and manager to find areas of improvement within our product and services. \n\n\n\nAbout you \n\nYou’ll thrive as a Technical Support Specialist if you:\n\n\n* Have demonstrated experience with providing high-touch customer support over email, phones and live chat in SAAS or technical customer service \n\n* Two to five years experience working in a technical support environment\n\n* Ability to self learn and keep up with an evolving product and technical features\n\n* Be able to build leadership skills by sharing functional knowledge with junior team members\n\n* Possess a deep understanding of Webflow products or have experience with other web design tools or platforms\n\n* Understand HTML, CSS, DNS, Javascript or have advanced understanding of Webflow\n\n* Exhibit analytical reasoning and critical thinking skills for technical troubleshooting \n\n* Have the ability to learn new digital tools quickly\n\n* Work autonomously, creatively, and kindly with your teammates while empowering and supporting those around you\n\n* Practice radical candor with your colleagues to communicate clearly. You can start from the common ground as a great listener and work towards creative solutions with others\n\n* Advocate for others – including customers and colleagues – and you want to build a career in customer support!\n\n* Have demonstrated written and verbal communication skills in the English language \n\n* Experience working with Zendesk and Confluence \n\n\n\n\nEven if you don’t meet 100% of the above qualifications, you should still seriously consider applying. Research shows that you may still be considered for a role if you meet just half of the requirements.\n\nOur Core Behaviors:\n\n\n\n* Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving. We define the leading edge of what’s possible in our industry and deliver the future for our customers.\n\n* Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment.\n\n* Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don’t sugarcoat things — and we do so with respect, maturity, and care.\n\n* Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as a team to get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates.\n\n\n\nBenefits & wellness\n\n\n* Equity ownership (RSUs) in a growing, privately-owned company\n\n* 100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (US; full-time Canadian workers working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent on insurance plan selection. Employees also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness\n\n* 12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave. Employees also have access to family planning care and reimbursement.\n\n* Flexible PTO with an mandatory annual minimum of 10 days paid time off, and sabbatical program\n\n* Access to mental wellness coaching, therapy, and Employee Assistance Program\n\n* Monthly stipends to support health and wellness, as well as smart work, and annual stipends to support professional growth\n\n* Professional career coaching, internal learning & development programs\n\n* 401k plan and financial wellness benefits, like CPA or financial advisor coverage\n\n* Commuter benefits for in-office workers\n\n\n\n\nTemporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks.\nBe you, with us\n\nAt Webflow, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.\nStay connected\nNot ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog, LinkedIn, Twitter, and/or Glassdoor. \nPlease note:\n\nTo join Webflow, you'll need valid U.S. or Canadian work authorization depending on the country of employment.\n\nIf you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.\n\nWebflow Applicant Privacy Notice \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, JavaScript and Senior jobs that are similar:\n\n $57,500 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States