About This Role\n\nHello, prospective pickle! We are seeking a Remote Customer Success Coordinator (CSM) to add to our growing Client Success team. The CSC will be responsible for a high volume of clients and measured by client adoption using data-driven programs to achieve this, Net Promoter Score (NPS), and net customer retention rate of assigned book of business. \n\nTh ideal candidate can build strong relationships quickly, is tech-savvy, and has the people skills to work cross-functionally to be a champion for your customers. You are a perfect fit for this role if clients see you as a trusted advisor, and you are comfortable providing proactive technical and product guidance. \n\nReports to: Vice President Customer Success\n\nOn a daily basis, works closely with Sales, Marketing, and Customer Success teams.\n\nLocation: Design Pickle is a fully remote company with a Company Hub in Scottsdale, Arizona.\nWho We Are Looking For\n\nFirst, Design Pickle is anything but typical. We’re a group of hard-working, creativity-loving individuals from around the world.\n\nDo we love pickles, too? Most of us do! But don’t stress if pickles aren’t your thing. It’s not a deal-breaker. We do look for a passion and interest in something, though because our employees’ uniqueness is what helped make us the great company we are today.  \n\nWe stand by our vision, purpose, and values, and these are mission-critical to how you show up every single day.\n\nSpecific to your role, we’re looking for individuals who have…\n\n\n* 1-3 years in a customer-facing role in a SaaS B2B company.\n\n* Experience promoting value through customer experience; ability to analyze and interpret customer data to influence decision-making and improve customer experiences.\n\n* Exceptional ability to communicate and foster positive business relationships internally and externally.\n\n* Comfortable with identifying client risk, jumping in to remediate, handling escalations and ultimately ensuring net client retention. \n\n* Accountability and personal organization are essential.\n\n* Experience analyzing, optimizing, and scaling the existing processes. \n\n* Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.\n\n* Passion for learning new technology.\n\n* Excellent presentation and communication skills with all levels of client contacts, including the executive level.\n\n* Ability to manage multiple tasks simultaneously with attention to detail.\n\n\n\n\nBonus Pickle Points:\n\n\n* Experience with a CRM;  HubSpot is a plus and the ability to use HubSpot as an e-mail platform\n\n* Experience with JIRA and Confluence is a plus\n\n* Experience working with creative teams is a plus\n\n* An understanding of in-app analytic tools to measure usage and help define the in-app experience; Pendo experience is a huge plus  \n\n\n\nKey Objectives and Responsibilities\n\n\n* Act as the primary point of contact throughout the customer lifecycle, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewal and expansion for assigned book of business.  \n\n* Regularly monitor platform usage and proactively contact clients whose usage dips to ensure the health of the relationship and product engagement. \n\n* Share best practices, industry trends, and other valuable information to help accomplish client goals and improve their onboarding, product adoption, and creative productivity. \n\n* Review client feedback loops for signs of churn and poor sentiment, and address them early in the customer journey. \n\n* Utilize CRM to keep track of key account data, opportunities, logging calls, and relevant notes.\n\n* Facilitate onboarding & ongoing training for a book of business. \n\n* Act as a communications liaison between internal teams and clients. \n\n* Promote customer satisfaction and loyalty by demonstrating an understanding of their business needs and helping them achieve their objectives using Design Pickle.\n\n* Educate customers on the use and benefits of Design Pickle solutions.\n\n* Provide customers with information and assistance regarding product updates and new features. You will be the voice of the customer at Design Pickle and will help build the feedback loops with our product team to ensure the roadmap and sprints are always executed with the customer in mind. \n\n\n\n\nThe compensation range for this position is $55,000 to $65,000 annually. The actual salary offer made to a candidate will be made with mindful consideration of a wide range of factors. These factors include but are not limited to skills, qualifications, education/knowledge, experience, and alignment with market data for a given location within the US. In addition to base salary, some positions may be eligible for additional compensation such as bonuses or commissions. This salary data is for our US-based positions only.\n\n  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and SaaS jobs that are similar:\n\n $85,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nScottsdale, Arizona, United States

\nAbout Coalfire\n \nCoalfire is on a mission to make the world a safer place by solving our clients’ hardest cybersecurity challenges. We work at the cutting edge of technology to advise, assess, automate, and ultimately help companies navigate the ever-changing cybersecurity landscape. We are headquartered in Denver, Colorado with offices across the U.S. and U.K., and we support clients around the world.  \n \nBut that’s not who we are – that’s just what we do. \n \nWe are thought leaders, consultants, and cybersecurity experts, but above all else, we are a team of passionate problem-solvers who are hungry to learn, grow, and make a difference.   \n \nAnd we’re growing fast. \n\n\nWe’re looking for an Associate to support our Cloud Services team. \n\n\nThis can be a remote position (must be located in the United States).\n\n\nPosition Summary\n\n\nAs a Cloud Services Associate, you will play a critical role in driving customer intimacy and growth by understanding our clients’ businesses, industries, value propositions, and success requirements. You’ll leverage your expertise in gathering client requirements, working with technical teams on proposing solutions, and designing FedRAMP compliant cloud infrastructure. This is a great opportunity to join a dynamic team and make a meaningful impact for clients.\n\n\n\nWhat You'll Do \n* Assist in the coordination of large-scale cloud engagements\n* Provide both subject matter expertise and project management experience to serve as the “point person” for engagement teams\n* Participate in the design and operation of related compliance monitoring and improvement activities to ensure compliance both with internal security policies etc. and applicable laws and regulations\n* Contribute to cloud program management, service delivery model and strategy planning\n* Develop and review reports and presentations for both technical and executive audiences\n* Monitor progress and manage risk while ensuring stakeholders are kept informed about progress and expected outcomes\n* Leverage knowledge of industry trends to identify engagement and client service issues; communicate this information to the engagement team through written correspondence and verbal presentations\n* Work closely with engagement manager to co-lead and own multiple parts of the engagement delivery\n* Deliver quality client services. Drive high-quality work products within expected timeframes and on budget\n* Engage in development of client cloud and security strategies, vision-state architectures, roadmap, and planning activities\n* Engage with clients to perform cloud configuration and maturity reviews\n* Document requirements and ensure clear communication to the technical teams\n* Assist in designing FedRAMP compliant cloud infrastructure and solutions based on client requirements\n* Translate client requirements to the engineering team for execution\n* Advise across a myriad of technology stacks in the leading cloud providers like AWS, Azure, and GCP\n* Work with prospective clients to identify opportunities, scope engagements, and build relationships\n\n\n\nWhat You'll Bring \n* 1+ years of directly relevant systems engineering and architecture experience including requirements definition, architecture development, development of use cases and stories, and systems integration & test\n* Hands-on experience with AWS, Azure or GCP platform capabilities and services (Associate Cloud Architect, Cloud DevOps Engineer, or Cloud Security Engineer)\n* Critical thinking, and ability to balance security requirements with mission needs\n* Ability to work quickly, efficiently and accurately in a dynamic and fluid environment\n* BS or above in related Information Technology field or equivalent combination of education and experience\n* Excellent communication, organizational, and problem-solving skills\n\n\n\nBonus Points\n* Previous experience supporting clients from within a professional services organization\n* Project management experience for individual and team projects(ability to track detailed tasks and ensure timely delivery)\n* Cloud-based networking experience (Palo Alto, CheckPoint, Cisco ASAv, F5, etc....)\n* Expertise with serverless, microservices, and other modern application architectures\n* Familiarity with configuration baseline standards such as CIS Benchmarks & DISA STIG\n* Proven expertise in the implementation of encryption technologies (SSL, encryption, PKI)\n* Strong experience with Visio and Jira or MS Project\n* Familiarity with frameworks such as FedRAMP, FISMA, SOC, ISO, HIPAA, HITRUST, PCI, etc.\n\n\n\n\n\nWhy You'll Want to Join Us\n\n\nAt Coalfire, you’ll find the support you need to thrive personally and professionally. In many cases, we provide a flexible work model that empowers you to choose when and where you’ll work most effectively – whether you’re at home or an office.\n\n\nRegardless of location, you’ll experience a company that prioritizes connection and wellbeing and be part of a team where people care about each other and our communities. You’ll have opportunities to join employee resource groups, participate in in-person and virtual events, and more. And you’ll enjoy competitive perks and benefits to support you and your family, like paid parental leave, flexible time off, certification and training reimbursement, digital mental health and wellbeing support membership, and comprehensive insurance options.\n\n\nAt Coalfire, equal opportunity and pay equity is integral to the way we do business. A reasonable estimate of the compensation range for this role is $53,000 to $92,000 based on national salary averages. The actual salary offer to the successful candidate will be based on job-related education, geographic location, training, licensure and certifications and other factors. You may also be eligible to participate in annual incentive, commission, and/or recognition programs. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\n\n\n#LI-Remote\n#LI-HJ1 \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, DevOps and Cloud jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nUnited States