\nWho you are:\n\n\nWe are seeking a highly skilled and motivated Technical Training Lead to join our dynamic team. As\na Technical Training Lead, you will play a pivotal role in driving the success of our technical solutions\nand products as well as help grow the team. Your mortgage expertise, strong communication skills,\ndevelopment capabilities and ability to understand and address complex customer challenges will be\nessential in ensuring the success of our solutions.\n\n\nDoes this sound like you? If so, keep reading and apply today!\n\n\n\nWhat you’ll do:\n* Have a bias for action to tackle ambiguity and deliver clarity when rolling up your sleeves on a project.\n* Own strategy for documentation and supporting tooling — decide what to write and how to write it after developing an understanding of what users need. This includes training development, knowledge base creation and maintenance, and supporting customer forums.\n* Lead internal technical training for our customer support and implementation teams. This includes helping our internal team navigate the product, navigate configuration, and serve as a credible expert to our customers regardless of where they are in their journey.\n* Develop customer training / self-service support to ensure our customer success. This includes customer content, internal knowledge bases, and tooling to enhance the overall customer experience.\n* Collaborate with the solutions engineering team to contribute content that will further their understanding of product capabilities internally and externally.\n* Write technical product documentation (tutorials, guides, references, and more) both individually and in collaboration with engineers as subject matter experts.\n* Review and edit technical content, including documentation, user guides, whitepapers, blog posts, and other materials, to ensure accuracy, consistency, and adherence to style guidelines, industry standards, and best practices.\n* Coordinate with cross-functional teams to ensure the timely release of product documentation.\n* Demonstrate understanding in general software engineering to translate technical topics into easily understood concepts.\n* Lead onboarding for new technical writers, providing guidance and mentorship.\n\n\n\nWhat you have:\n* Proven experience in developing curriculum and learning path design for mortgage technology both internally and externally.\n* Experience using capital markets software.\n* Exceptional interpersonal and communication skills, including the ability to present technical information to both technical and non-technical audiences.\n* Prior experience in mentoring or leading junior team members is preferred.\n* Ability to manage multiple tasks and projects simultaneously while maintaining attention to detail.\n* Strong customer-focused attitude with a keen understanding of how to address customer needs and pain points.\n* Experience with LMS systems, content management systems, ticketing systems,msoftware documentation packages (ClickHelp, FrameMaker, MadCap/Flare), API documentation packages (Postman, Readme.io), and other adjacent supporting technologies.\n* [Preferred / not required] Strong technical background with expertise in software development, systems architecture, and cloud technologies.\n\n\n\nWhat do your first 90 days look like?\n* Develop and deploy the technical mechanism to onboard and securely share curriculum content with Polly customers (e.g., login, system selection, etc.)\n* Leveraging existing training content within the above framework, organize a curriculum for all customer personas to help them onboard and incrementally develop expertise in the Polly system.\n* Develop a work list identifying the training assets that require modernization and build a plan to complete the modernization over future quarters.\n* Document Polly’s API offering leveraging best practices and instilling repeatable policy.\n* Build a plan to incorporate sample code and other developer tools over time with assistance from the Product and Engineering teams.\n\n\n\nWhy join Polly?\n* We are attacking a trillion-dollar market with gross inefficiencies and seeking to transform the way an entire industry operates\n* We have an experienced leadership team that previously built large and impactful platforms\n* Outstanding opportunity for professional growth and upward mobility\n* Direct engagement with the decision makers and senior business leaders\n* Competitive salaries\n* 100% paid medical/vision/dental/disability/life insurance\n* Flexible vacation\n* Remote environment\n\n\n\n\n\nLet’s get to know each other.\n\n\nPolly is transforming the mortgage industry with its modern, data-driven capital markets\necosystem. Banks, credit unions, and mortgage lenders nationwide trust Polly’s\nrevolutionary Product and Pricing Engine (PPE), Loan Trading Exchange, and\nactionable data and analytics to automate and optimize the entire capital markets value\nchain, helping their secondary teams operate faster, smarter, and more profitably. Polly\nwas founded in 2019 by a seasoned team of technology and mortgage experts and is\nheadquartered in San Francisco, California.\n\n\nTo learn more, follow Polly on LinkedIn or visit www.polly.io.\n\n\nPolly is an equal opportunity employer. All qualified applicants will receive consideration\nfor employment without regard to race, age, color, national origin, religion, sex, gender\nidentity, sexual orientation, marital status, pregnancy status, disability status, veteran\nstatus, or any other legally protected status. Pursuant to the San Francisco Fair Chance\nOrdinance, we will consider for employment qualified applicants with arrest and\nconviction records. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Cloud, API and Senior jobs that are similar:\n\n $47,500 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote, USA