Lightspeed Commerce is hiring a Remote Field Implementation Consultant
\nHello there! Thanks for dropping by ๐\n\nAre you actively on the lookout for a fresh career opportunity, or perhaps you're just exploring what's out there? Well, you've landed in the right spot!\n\nLightspeed is seeking a full-time energetic and driven Field Implementation Consultant to join the Hospitality Professional Services team. As a part of the team, your contribution will have a direct impact on our largest and most complex customersโ quest to enter the cloud era. \n\nThe Hospitality Professional Services team is responsible for Lightspeedโs premium customers: from pre-sale to post-sale, the team ensures these customers feel confident in their investment in Lightspeed. Composed of select, top-performing members from our sales, onboarding, support and customer success teams, the Hospitality Pro Services team is in charge of implementing and supporting Lightspeed throughout their customer journey. Join our elite team and work with our largest and most complex customers at the highest level of support.\n\nPlease note, there is a component of this role that requires travel to other regions. You are required to possess a valid passport and Canadian driver's license. \n\nWhat youโll be responsible for: \n\n\n* Acting as the implementationโs technical main point of contact for our customers. \n\n* Delivering remote and onsite implementation & technical support services to customers who purchased a field package.\n\n* Providing best-practice guides for network set-up and validate any existing network infrastructure to ensure a successful POS installation. \n\n* Working closely and coordinating with our installation partners to assist with hardware installations, both remotely and on site.\n\n* Assisting with implementing integrations (Property Management Systems, etc.). \n\n* Coordinate with our Partnerships and Integrations teams for custom requests.\n\n* Developing a deep understanding of the typical business challenges Lightspeedโs premium customers may face and take the initiative to liaise with our companyโs Product and Development teams to help improve the customer experience. \n\n* Using consistent troubleshooting techniques to quickly and efficiently identify the source of customer issues and provide a prompt and appropriate solution.\n\n* Documenting and tracking customer issues and resolutions. \n\n* Participating in the creation and maintenance of troubleshooting, testing procedures and documentation for the technical support staff as well as documenting software defects for review and corrective action. \n\n* Working closely with other Field Implementation Specialists, Consultants, Support Specialists as well as the Manager and Team Lead to best handle day-to-day situations to better customer experiences.\n\n* Providing in-person implementation & support to our premium customers across all of NOAM.\n\n\n\n\nWhat youโll be bringing to the team: \n\n\n* Tech-savviness and a genuine interest in technology advancements, especially as it pertains to hardware and software.\n\n* Intermediate knowledge of network infrastructures in a business environment.\n\n* 3+ years of customer service experience in a technical support role.\n\n* Strong verbal and written communication skills in both English and French language \n\n* Polished presentation with impeccable people skills: ability to work with C-Level executives in person. \n\n* Ability to handle multiple implementation projects at various phases in their customer journey. \n\n* Ability to convey a customer-focused attitude.\n\n* Proven troubleshooting skills.\n\n* Ability to manage technical escalations of at-risk accounts and identify opportunities for growth.\n\n* Flexibility in your schedule to work: travel expected up to 60% of the time. \n\n\n\n\nEven better if you have, but not necessary: \n\n\n* Hospitality industry experience (hotels and/or restaurants).\n\n* Technical background and experience in POS, SaaS, networking and/or software.\n\n* Understands the sales cycle and customer journey in a SaaS environment.\n\n\n\n\nWho you are: \n\n\n* Ability to thrive in a fast-moving team with high standards and firm deadlines. \n\n* Self-starter who also works well in a team environment.\n\n* Excellent judgment and an ability to de-escalate situations quickly and efficiently.\n\n* Resourceful with a demonstrated ability to anticipate change and proactively. adjust priorities and strategies accordingly.\n\n* Comfortable simultaneously managing multiple customers who are at different points on the customer journey.\n\n* Ability to cultivate strong relationships with enterprise and VIP customers.\n\n* Entrepreneurial spirit with a keen sense of initiative and a desire for professional development.\n\n\n\n\nWe know that people are more than whatโs on their CV. If youโre unsure that you have the right profile for the role... hit the โApplyโ button and letโs have a chat!\n\nWhatโs in it for you?\n\nCome live the Lightspeed experience...\n\n\n* Lots of autonomy, flexible work culture and the option of fully remote work\n\n* Genuine career opportunities in a company thatโs creating new jobs every day\n\n* Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback\n\n* Work in a team big enough for growth but lean enough to make a real impact\n\n* Development of very high traffic products, used at the global scale\n\n* Opportunities to learn and expand your skill set\n\n* Become a valued part of the diverse and inclusive Lightspeed family\n\n\n\n\nโฆ and enjoy a range of benefits thatโll keep you happy, healthy and (not) hungry:\n\n\n* Lightspeed equity scheme (we are all owners)\n\n* Flexible paid time off policy\n\n* Extended Healthcare benefits\n\n* Health and wellness benefit of $500 per year\n\n* Paid leave and assistance for new parents\n\n* Mental health online platform and counseling & coaching services\n\n* Volunteer day\n\n\n\n#LI-DS1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to SaaS, Testing, Cloud and Sales jobs that are similar:\n\n
$55,000 — $80,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nToronto, Ontario, Canada
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Lightspeed Commerce is hiring a Remote Senior Java Developer
\nHi there! Thanks for stopping by ๐\n\nLightspeed is looking for a talented and experienced Senior Java Developer. As a Backend developer, you will be supporting Lightspeed's Hospitality product group on the mission to expand our reach into new markets and countries while enhancing our advanced hospitality commerce platform. \n\n \n\nFor this role specifically, you will be joining our POS squad. This squad focuses on the core product and in building the fastest, easiest-to-learn and easiest-to-use POS in the world. . With research, product development, product design, engineering, and marketing all collaborating in one organization, we're able to quickly create meaningful features and services for millions of people around the world, resulting in joyful, long-lasting relationships for our customers. \n\n \n\nWe are looking for a thoughtful, well-rounded Backend engineer to join our team and help build tools that thousands of customers use every single day to manage their hospitality offerings. You will join a healthy and collaborative team, continuously improving our engineering practices, and delivering state-of-the-art technology, all while keeping it fun.\n\n \n\nAbove all, your work will change the way the world experiences hospitality!\n\n \n\nWhat youโll be responsible for\n\n \n\n\n* Creating and extending the functionality of our products by contributing to our microservice-based platform\n\n* Developing clean, highly maintainable and well-tested code \n\n* Develop and evolve our overall backend architecture\n\n* Extending our continuous integration / continuous deployment environment\n\n* Working as part of a team (squad) to deliver product features and functionality\n\n* As part of a squad, you get to work with our Product Managers, Architects, and Principal developers\n\n* Extending your very own skills by learning from and growing with the team\n\n\n\n\n \n\nWhat youโll be bringing to the team\n\n\n* Excellent communication skills \n\n* Excellent foundational knowledge of the Java programming language\n\n* Good knowledge of the Java ecosystem:\n\n\n\n* Spring, Spring Boot and the Spring Ecosystem\n\n* Maven (or Gradle)\n\n* Testing frameworks like Mockito, JUnit, Spock, Test containers, Cucumber \n\n* JPA, Hibernate or other ORM\n\n* Other common libraries and tooling like Lombok, Liquibase, Mapstruct, etc\n\n\n\n* Experience with both relational/SQL (eg. MySQL) and non-relational/NoSQL (eg. Elasticsearch, DynamoDB, Redis) databases\n\n* Experience writing automated unit and functional tests with one of the frameworks.\n\n* Solid foundation of knowledge in computer science\n\n* Able to analyse and debug production problems, incidents and performance issues.\n\n\n\n\n\n\n\n\nEven better if you have, but not necessary\n\n\n* Experience in multiple Java ecosystem frameworks.\n\n* Experience scaling Microservice architectures and implementing advanced patterns of distributed and fault-tolerant systems \n\n* Experience working in an Agile development environment\n\n* Experience with cloud environments like AWS or GCP and their products \n\n* Experience with Kafka or other real-time messaging systems (eg. Pub/Sub)\n\n* Computer Sciences degree or equivalent\n\n* Experience with Docker & Kubernetes and running Java containers in the cloud\n\n* Experience in building and maintaining a CI/CD pipeline\n\n* Knowledge on Security topics (authentication and authorization patterns, OAuth2, PKI, etc)\n\n\n\n\n \n\nWho you are\n\n\n* You are a team player who likes to contribute to discussions and share your own experience.\n\n* You are self-motivated with the ability to function effectively in a team environment with minimum supervision.\n\n* You are always seeking improvement and progress.\n\n* You are eager to make decisions and not afraid of making mistakes.\n\n\n\n\n \n\nWhat is in for you\n\n \n\n\n* Lots of autonomy, flexible work culture and the possibility of remote work\n\n* Development of very high-traffic products, used at the global scale \n\n* Exposure to modern and proven technology\n\n* Opportunity to learn and expand your skill set\n\n* Tons of growth opportunities in technical or people management roles\n\n* Amazing benefits & perks, including equity for all Lightspeeders\n\n* Opportunity to join a fast-paced, high-growth company\n\n* Become a valued part of the diverse and inclusive Lightspeed culture\n\n\n\n\n \n\n ... and enjoy a range of benefits thatโll keep you happy, healthy and (not) hungry:\n\n \n\n\n* Lightspeed equity scheme (we are all owners)\n\n* Health & Wellness Credit- expense up to 400 EUR per year towards your gym membership, yoga classes, a new bike or whatever else you do for your health \n\n* Mental Health Support through the Modern Health App- whether it is meditation, coaching or counseling you need - each employee gets access to this platform \n\n* People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year \n\n* LinkedIn Learning: At Lightspeed we believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow\n\n* Subsidy to annual travel pass if you travel by public transport to the Berlin office \n\n* Regular breakfast or lunches, drinks & snacks in our Berlin office\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Docker, Java, Cloud, Senior, Marketing, Engineer and Backend jobs that are similar:\n\n
$60,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nBerlin, Berlin, Germany
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.