Newsela is hiring a Remote Enterprise Customer Success Manager
\nThe Role: \n\n\n* As a member of our Enterprise Customer Success team, youโll have the opportunity to directly influence how administrators engage with Newsela. \n\n* Youโll monitor the health of your portfolio and every step of the client life cycle, while working closely with our internal teams to ensure clients are engaging with and getting the most out of Newselaโs solutions. \n\n* You will also manage customers as they go through the Newsela Customer Journey, and will ensure they have the necessary support and resources at each step in the process to create an exceptional experience from the pre-sale team introduction throughout the full lifecycle. \n\n* Your work will directly impact the expansion and adoption of Newsela products in K-12 classrooms nationwide, and will ultimately help bring engaging, culturally responsive learning content to students and teachers.\n\n* You will partner closely with members of our Sales, Marketing, and Support teams.\n\n\n\n\nWhy youโll love this role:\n\n\n* You will manage 20 to 25 enterprise accounts โ some of the largest district accounts in the country.\n\n* Youโll leverage data, our tech stack (including Gainsight and Salesforce/SFDC), and customer insights to drive company results in product adoption, renewal, and expansion.\n\n* Youโll also have the opportunity to leverage frameworks for your work while still maintaining autonomy and discretion to personalize your approach to partnership with each district based on their goals and needs.\n\n* You'll drive successful business reviews with clients and manage an assigned portfolio of clients and related OKRs.\n\n* You will own client success planning for your accounts; you'll ask discovery questions, employ active listening skills, and synthesize client goals for successful renewal.\n\n* You will have a direct impact on the expansion and adoption of Newsela products, which will ultimately scale Newselaโs ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide.\n\n\n\n\nWhy youโre a great fit: \n\n\n* You have 3+ years of enterprise level CSM experience in Educational Technology.\n\n* You have a demonstrated history of hitting and exceeding company OKRs (may include renewal, health scores, product adoptions OKRs, etc).\n\n* You have a history of driving customer retention and forecasting accurately.\n\n* You proactively manage a portfolio of clients and build a strategic plan to maximize results.\n\n* You monitor account health to identify areas of risk and opportunity, and leverage data and insights to drive product and partnership action. \n\nYou quickly become a product expert, understanding the nuances of your companyโs products and acutely aligning them to solve for customer pain points\n\nYou are able to leverage your experience in client success planning, and are able to ask discovery questions, actively listen, and synthesize client goals, to effectively uncover hidden needs and get to the root of the problem.\n\nYou have a proven history of partnering with the Sales team to achieve revenue goals, and are able to work across teams to galvanize support and ensure clients have the resources they need to get the most out of their partnership.\n\nWhile not required, a background in education and/or Gainsight and Salesforce (SFDC) experience is a plus. \n\nPreference for candidates located in CA, OR, and WA.\n\n\n\n\nCompensation:\n\n\n* Base salary: $85,000 - $88,000\n\n* On-Target Commission: $27,500\n\n* Total OTE (On-Target Earnings): $112,500 - $115,500\n\n\n\n\nTotal compensation for this role also includes incentive stock options and benefits. \n\n \nAbout Newsela: \n\nNewsela takes authentic, real world content from trusted sources and makes it instruction ready for K-12 classrooms. Each text is published at five reading levels, so content is accessible to every learner. Today, over 3.3 million teachers and 40 million students have registered with Newsela for content that's personalized to student interests, accessible to everyone, aligned to instructional standards, and attached to activities and reporting that hold teachers accountable for instruction and students accountable for their work. With over 15,000 texts on our platform and multiple new texts published every day across 20+ genres, Newsela enables educators to go deep on any subject they choose.\n\nWhy youโll love working at Newsela:\n\n\nHealth & Wellness: Access to the worldโs leading medical experts for healthcare (pets included!). Discounts and resources to stay healthy: mind, body, and soul.\n\nWork From Home: Almost all of our roles are fully remote - tech stipend included!\n\nSupporting ALL Families: Supplemental programs and time off to take care of your family and yourself.\n\nTime Off: Flexible PTO to recharge, including Sabbatical Leave\n\nInclusive Experiences: Robust DEIB curriculum, Identity & Experience Groups (Affinity Groups + Employee Resource Group), Authentic & Transparent conversations with Executive Leadership Teams, and integration of DEIB lens across Talent lifecycle processes.\n\nProfessional Development: Holistic Learning & Development Programs that enable meaningful & inclusive experiences, programs that build future-focused competencies, cohort & community learning sessions that foster a sense of belonging, and individual development plans aligned with your personal and professional aspirations to turn goals into reality.\n\nMake A Difference: No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.\n\n\n\nDisclaimer: Please be aware of recruitment phishing scams affecting Newsela and other employers. Newsela does not use third party services for full time hires. Our recruiting emails will come from an @newsela.com email address. You can reach out to [email protected] if you have concerns about the legitimacy of an email sent by or on behalf of Newselaโs talent acquisition team. Newsela will never ask for financial or banking information from candidates, nor will you be asked for any type of payment as part of consideration for employment with Newsela. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Education, Sales and Non Tech jobs that are similar:\n\n
$50,000 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nPortland, Oregon, United States
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This job post is closed and the position is probably filled. Please do not apply. Work for Kraken and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 403 4 months ago
Building the Future of Crypto \nOur Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.\n\nWhat makes us different? \nKraken is a mission-focused company rooted in crypto values. As a Krakenite, youโll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Krakenโs focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.\n\nBefore you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. \n\nAs a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.\n\nBecome a Krakenite and build the future of crypto!\nBuilding the Future of Crypto \n\n\nOur Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.\n\n\nWhat makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, youโll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Krakenโs focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.\n\n\nBefore you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission.\n\n\nAs a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Kraken NFT, and Kraken Futures.\n\n\nBecome a Krakenite and build the future of crypto!\n\n\nThe Team \n\n\nOur global Compliance team is redefining how compliance should be done - we challenge the norms and practices of the incumbent industry participants to identify ways to make Compliance at Kraken a competitive advantage. Our teams navigate the regulatory uncertainty and changing policy positions of global regulators and governments to help chart a path that ensures Kraken is successful in a truly dynamic industry.\n\n\nThe Compliance Officer for Payward Services Limited (PSL) is responsible for oversight of compliance with FCA rules, applicable laws and regulations, as well as oversight of PSLโs risk management framework. \nThe Opportunity\n\n* Responsibility for the ongoing compliance of the EMI with all applicable regulatory requirements.\n\n* Assisting with the regulatory application under Electronic Money Regulations.\n\n* Developing and overseeing the Compliance Monitoring Programme, and maintaining compliance policies and procedures.\n\n* Overseeing the implementation of new regulatory requirements as they arise and assisting with horizon scanning (in close cooperation with colleagues from the Strategy and Regulatory teams), and advising executive management accordingly. \n\n* Working closely with the COO and CEO initiatives to ensure close alignment and the implementation of operational compliance efficiencies for regional group entities.\n\n* Supporting the UK EMI team in responding to compliance related inquiries and due diligence requests from current or prospective banking partners. \n\n* Supporting the Kraken Product Team for any new product roll outs under the UK EMI license by advising on the compliance impacts and requirements associated with localised product launches.\n\n* Reviewing marketing and sales literature, performance presentations, and other advertising or educational materials to confirm compliance with applicable UK laws and regulations. \n\n* Providing internal training as required. \n\n* Monitoring internal and external business, regulatory and technology environments to identify new or emerging risks and verify remediation of issues as applicable. \n\n* Acting as a day-to-day contact for regulatory compliance matters for relevant EMI operations. \n\n* Being responsible for the ongoing compliance of Payward Services with all applicable regulatory requirements. \n\n* Working closely with Payward Servicesโs executive leadership team to ensure the implementation of operational compliance requirements across the region.\n\n* Providing compliance expertise to Payward Servicesโs executive leadership in relation to operational risks (including technology security risk, operational resilience and business continuity), conduct risks and prudential risks in order to build an effective compliance risk monitoring programme.\n\n* Monitoring internal and external business, regulatory and technology environments to identify new or emerging compliance risks and verify remediation of issues as applicable. \n\n* Coordinating and liaising with Kraken Global Compliance to ensure alignment between global, regional and local compliance policies, procedures, and operations.\n\n\n\nSkills to HODL\n\n* Previous experience in a regulated EMI / PSP of at least 5 years experience as a HoC or Deputy HoC\n\n* Deep understanding of the E-money Regulations (EMRs)\n\n* Good grasp of the safeguarding requirements \n\n* Strong understanding of the Consumer Duty and Vulnerable Customers requirements\n\n* Executive level presentation abilities\n\n* Experience managing intra group transaction flow arrangements\n\n\n\nLocation Tagging - #UK\n\n\nKraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!\n\n\nAs an equal opportunity employer, we donโt tolerate discrimination or harassment of any kind. Whether thatโs based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. \n\n\nStay in the know\n\n\nFollow us on Twitter\nLearn on the Kraken Blog\nConnect on LinkedIn\nKraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!\n\nAs an equal opportunity employer, we donโt tolerate discrimination or harassment of any kind. Whether thatโs based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. \nStay in the know\nFollow us on Twitter\nLearn on the Kraken Blog\nConnect on LinkedIn\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Crypto, Marketing, Sales and Non Tech jobs that are similar:\n\n
$47,500 — $90,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nUnited Kingdom - Remote
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.
This job post is closed and the position is probably filled. Please do not apply. Work for Kraken and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 403 5 months ago
Building the Future of Cryptoย \nOur Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology.\nWhat makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, youโll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Krakenโs focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world.\nBefore you apply, please read theย Kraken Cultureย page to learn more about our internal culture, values, and mission.\nAs a fully remote company, we have Krakenites in 60+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products likeย Kraken Pro,ย Kraken NFT, andย Kraken Futures.\nBecome a Krakenite and build the future of crypto!\nThe Team\nOur global Compliance team is redefining how compliance should be done - we challenge the norms and practices of the incumbent industry participants to identify ways to make Compliance at Kraken a competitive advantage. Our teams navigate the regulatory uncertainty and changing policy positions of global regulators and governments to help chart a path that ensures Kraken is successful in a truly dynamic industry.\nThe Compliance Officer for Payward Services Limited (PSL) is responsible for oversight of compliance with FCA rules, applicable laws and regulations, as well as oversight of PSLโs risk management framework.ย The Opportunity\n\n* Responsibility for the ongoing compliance ofย the EMI with all applicable regulatory requirements.\n\n* Assisting with the regulatory application under Electronic Money Regulations.\n\n* Developing and overseeing the Compliance Monitoring Programme, and maintaining compliance policies and procedures.\n\n* Overseeing the implementation of new regulatory requirements as they arise and assisting with horizon scanning (in close cooperation with colleagues from the Strategy and Regulatory teams), and advising executive management accordingly.ย \n\n* Working closely with the COO and CEO initiatives to ensure close alignment and the implementation of operational compliance efficiencies for regional group entities.\n\n* Supporting the UK EMI team in responding to compliance related inquiries and due diligence requests from current or prospective banking partners.ย \n\n* Supporting the Kraken Product Team for any new product roll outs under the UK EMI license by advising on the compliance impacts and requirements associated with localised product launches.\n\n* Reviewing marketing and sales literature, performance presentations, and other advertising or educational materials to confirm compliance with applicable UK laws and regulations.ย \n\n* Providing internal training as required.ย \n\n* Monitoring internal and external business, regulatory and technology environments to identify new or emerging risks and verify remediation of issues as applicable.ย \n\n* Acting as a day-to-day contact for regulatory compliance matters for relevant EMI operations.ย \n\n* Being responsible for the ongoing compliance of Payward Services with all applicable regulatory requirements.ย \n\n* Working closely with Payward Servicesโs executive leadership team to ensure the implementation of operational compliance requirements across the region.\n\n* Providing compliance expertise to Payward Servicesโs executive leadership in relation to operational risks (including technology security risk, operational resilience and business continuity), conduct risks and prudential risks in order to build an effective compliance risk monitoring programme.\n\n* Monitoring internal and external business, regulatory and technology environments to identify new or emerging compliance risks and verify remediation of issues as applicable.ย \n\n* Coordinating and liaising with Kraken Global Compliance to ensure alignment between global, regional and local compliance policies, procedures, and operations.\n\n\nSkills to HODL\n\n* Previous experience in a regulated EMI / PSP of at least 5 years experience as a HoC or Deputy HoC\n\n* Deep understanding of the E-money Regulations (EMRs)\n\n* Good grasp of the safeguarding requirementsย \n\n* Strong understanding of the Consumer Duty and Vulnerable Customers requirements\n\n* Executive level presentation abilities\n\n* Experience managing intra group transaction flow arrangements\n\n\nLocation Tagging - #UK\nKraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!\nAs an equal opportunity employer, we donโt tolerate discrimination or harassment of any kind. Whether thatโs based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws.ย \nStay in the know\nFollow us on TwitterLearn on the Kraken BlogConnect on LinkedIn
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nRemote - United Kingdom
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.