Chime is hiring a Remote Director Vendor Operations
About the Role:\n\nThe Director of Vendor Operations plays a critical leadership role in Chime's Scaled Operations organization. You will be responsible for the strategic oversight and management of Chime's vendor partnerships that enable efficient and excellent member service experiences across our contact centers and back-office operations. This includes performance management, compliance, footprint strategy, and fostering a strong Chime culture within our vendor sites.\n\nThe base salary offered for this role and level of experience will begin at $168,570 and up to $238,900. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.\nResponsibilities:\n\n\n* Develop and execute the long-term strategic vision and roadmap for Chime's vendor operations, aligning to our guiding principles of frictionless products, self-service capabilities, and excellent support experiences\n\n* Lead all aspects of the full lifecycle management of vendor relationships, including selection, contracting, integration, optimization, and potential transition/off-boarding\n\n* Drive continuous improvement of vendor performance through KPI management, root cause analysis, process standardization, and implementation of operational excellence initiatives\n\n* Collaborate closely with internal teams (member experience, product, workforce management, etc.) to ensure seamless integration and alignment of vendor operations with Chime's evolving business needs\n\n* Provide strategic thought leadership, insights, and recommendations to executive stakeholders on vendor footprint, capabilities, and overall operations strategy\n\n* Lead, mentor, and develop a hard-working team of vendor management professionals across operational analysis, partner management, and process excellence\n\n* Exemplify Chime's cultural values and ensure consistent delivery of superior member experiences through our vendor partners\n\n\n\nQualifications:\n\n\n* 15+ years of dynamic experience in contact center operations, vendor management, and operational strategy within high-growth environments\n\n* Consistent track record of leading and optimizing large-scale, global vendor operations while maintaining operational efficiency and cost optimization\n\n* Demonstrated ability to influence, negotiate, and maintain strong strategic partnerships with vendors and executive stakeholders\n\n* Excellent analytical, problem-solving, and decision-making skills with the ability to synthesize sophisticated operational data into actionable insights\n\n* Outstanding communication and leadership skills with the ability to inspire teams and drive organizational change\n\n* Willingness to travel domestically and internationally (~20%)\n\n* Experience within the fintech industry is a strong plus\n\n\n\n\nThis role demands a top-tier operations leader with deep expertise in leading and optimizing large vendor ecosystems in support of delivering seamless, elite customer experiences at scale. The ideal candidate will possess a unique blend of strategic vision, operational rigor, vendor management capabilities, and servant leadership.\nA little about us\n\nAt Chime, we believe that everyone can achieve financial progress. Weโre passionate about developing solutions and services to empower people to succeed. Every day, we start with empathy for our members and stay motivated by our desire to support them in ways that make a meaningful difference. \n\nWe created Chimeโa financial technology company, not a bank*-- founded on the premise that basic banking services should be helpful, transparent, and fair. Chime helps unlock the access and ability our members need to overcome the systemic barriers that block them from moving forward. By providing members with access to liquidity, rewards, and credit building, our easy-to-use tools and intuitive platforms give members the ability to have more control over their money and to take action toward achieving their financial ambitions.\n\nSo far, weโre well-loved by our members and proud to have helped millions of people unlock financial progress, whether they started a savings account, bought their first car or home, opened a business, or went to college. Every day, weโre inspired by our membersโ dreams and successes, big and small. \n\nWeโre uniting everyday people to unlock their financial progressโwill you join us? \n\n*Chime partners with The Bancorp Bank and Stride Bank, N.A., Members FDIC, that power the bank accounts used by Chime Members.\nWhat we offer\n\n\n* ๐ข A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location to ensure you stay connected to your work and teammates, whether youโre local to one of our offices or remote\n\n* ๐ป Hybrid work perks, like UrbanSitter and Kinside for backup child, elder and/or pet care, as well as a subsidized commuter benefit\n\n* ๐ฐ Competitive salary based on experience\n\n* โจ 401k match plus great medical, dental, vision, life, and disability benefits\n\n* ๐ Generous vacation policy and company-wide Take Care of Yourself Days \n\n* ๐ซ 1% of your time off to support local community organizations of your choice\n\n* ๐ง Mental health support with therapy and coaching through Modern Health\n\n* ๐ถ 16 weeks of paid parental leave for all parents and an additional 6-8 weeks for birthing parents\n\n* ๐ช Access to Maven, a family planning tool, with up to $10k in reimbursement for egg freezing, fertility treatments, adoption, and more.\n\n* ๐ In-person and virtual events to connect with your fellow Chimersโthink cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!\n\n* ๐ A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress\n\n\n\n\nWe know that great work canโt be done without a diverse team and inclusive environment. Thatโs why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.\n\nWe hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. Chime is proud to be an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, Cook County Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation, please let us know. \n\nTo learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice. \n\n#LI-AM1 #LI-Remote \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Music, Travel and Non Tech jobs that are similar:\n\n
$100,000 — $200,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
LACNet is hiring a Remote Chief Commercial Officer
\nBackground\n\n\nOn December 6, 2022, the Bank approved the Digital Wallets for Inclusion and Sustainability; project, which builds upon the success achieved in LACChain. This project aims to develop enabling ecosystems in the countries of the LAC region to expand the use of digital wallets, improving the management of economic and environmental assets. Additionally, it will enable the first unique, interoperable protocol for global use of digital wallets, specifically focused on inclusion and sustainability.\n\n\nIn practical terms, the protocol provided by this project will allow each citizen to manage their tangible and intangible assets through a mobile application, including identity documents, property titles, environmental certificates, vaccination credentials, academic diplomas, credit history, professional certificates, and more. Furthermore, complementary projects are being developed such as Central Bank Digital Currencies (CBDCs) environments, and Bella II Project.\n\n\nTo achieve these goals, LACNet is actively recruiting a dynamic and exceptionally skilled Chief Commercial Officer (CCO). The chosen candidate will play a pivotal role in driving revenue growth, spearheading sales initiatives, cultivating strategic business development, directing marketing endeavors, overseeing brand management, and enhancing customer engagement. This key leadership position is integral to positioning LACNet as a prominent force in the global landscape of web3 and blockchain services and solutions.\n\n\n \n\n\nJob Responsibilities\n\n\nThe purpose of this hiring is to bring on board a highly qualified CCO to drive strategically commercialization efforts, implement innovative marketing strategies, cultivate enduring partnerships, and ensure the sustained financial health of LACNet.\n\n\nThis role requires to be a dynamic and results-oriented leader with a profound understanding of commercial and marketing strategies, coupled with knowledge of blockchain technology. The selected individual will be tasked with overseeing the commercialization and marketing endeavors of LACNet's blockchain infrastructure services and solutions, driving the execution of strategic partnerships to further augment the organization's impact and reach in the industry.\n\n\nThe CCO will play a key role in extending LACNet's position by identifying and leveraging revenue opportunities, fostering strategic alliances, and placing a strong emphasis on marketing, brand management, and customer engagement throughout Latin American and Caribbean region. The objective is to enhance LACNetโs position as a leader in blockchain infrastructure services and solutions, contributing to economic development and sustainable practices in the LAC region.\n\n\n \n\n\nMain Activities\n\n\nThe CCO will have the following responsibilities and carry out the following activities:\n\n\nCommercial Strategy:\n\n\n\n * Develop and execute comprehensive commercial strategies to maximise sales and profitability of LACNet, aligning with the organisational objectives.\n\n * Marketing Strategy: Develop and implement marketing strategies to promote the organisation's products or services. This includes branding, advertising, public relations, and market research.\n\n * Partnerships and Alliances: Cultivate and manage strategic relationships with stakeholders to create new business opportunities and revenue streams.\n\n * Market Analysis and Expansion: Conduct market research to identify new business opportunities, market trends, and potential challenges.\n\n * Utilize insights to refine and enhance LACNetโs commercial approach. As well as, work on expanding the organisation's market presence, both geographically and within existing markets by identify new market opportunities and develop strategies for market penetration.\n\n * Revenue Generation: Lead efforts to identify and capitalize on revenue streams, including fee-based services, licensing agreements, and partnerships, ensuring financial sustainability for LACNet.\n\n * Brand Management: Manage and enhance the organization's brand to create a positive brand image and ensure consistency in messaging across all marketing channels.\n\n * Communication and Messaging: craft the overall communication strategy for the organization, ensuring alignment with the brand identity and resonance with the target audience.\n\n * Sales and Business Development: oversee sales teams and involved in business development activities, such as, acquiring of new customers, expanding market share, and driving revenue from existing clients.\n\n * Customer Relationships, Acquisition and Retention: Develop and implement a robust strategy for building and managing relationships with key clients and partners, attracting new customers, and retaining existing ones. Leverage effective marketing campaigns to drive customer engagement and foster loyalty.\n\n * Communication and Advocacy: Represent LACNet in relevant forums, conferences, and industry events. Effectively communicate the value proposition of LACNet.\n\n\n\n\n\n \n\n\nCompetencies\n\n\nTechnical Competencies\n\n\n\n * Bachelorโs degree in Marketing, Business, Economics, Finance, or a related field.\n\n * Advanced degree or relevant certifications are a plus.\n\n * Proven expertise in occupying leading role within commercial or marketing positions.\n\n * Deep understanding of the Latin American and Caribbean business landscape.\n\n * Experience in successfully implementing and driving impactful commercial or marketing strategies.\n\n * Strong network in the blockchain, fintech, and sustainability ecosystems will be desirable.\n\n * Exceptional communication and negotiation skills.\n\n * Entrepreneurial mindset with a results-driven approach.\n\n\n\n\n\nLeadership Competencies\n\n\n\n * Strategic leadership with experience in developing and executing commercial or marketing strategies focused on achieving results and meeting objectives.\n\n * Experience in managing and leading teams, with the ability to motivate, train, and retain talent.\n\n * International experience, with previous experience in global organizations, international environments, and managing teams distributed across different geographic locations being desirable.\n\n * Desirable experience in introducing new technologies, processes, or solutions that have driven the success of previous organizations.\n\n\n\n\n\nOther Competencies:\n\n\n\n * Proficiency in both Spanish and English, both spoken and written, is required.\n\n * Postgraduate studies related areas to the position will be highly regarded.\n\n * Proven professional experience related to the position, with a minimum of 6 years.\n\n * Experience across various sectors, enabling a broader perspective and adaptability to different multi-sector environments.\n\n * Desirable knowledge of cutting-edge technologies, a track record of promoting technological innovation, and the ability to communicate effectively.\n\n * Desirable experience in digital transformation, adoption of new technologies, and promotion of innovation.\n\n * Experience or knowledge of Latin America and the Caribbean.\n\n * Strong interpersonal and effective communication skills.\n\n * Enthusiastic and motivated personality.\n\n * Ability to multitask effectively.\n\n * Creativity, passion, initiative, flexibility, enthusiasm, proactivity, and discretion.\n\n\n\n\n\n \n\n\nOpportunity summary:\n\n\n\n * \nContract Type: International Consulting\n\n * \nDuration: 12 months, scoped to renew if satisfactory performance.\n\n * \nWork Location: Remote, based on the consultant's place of residence.\n\n * \nWorking Hours and Time Zone: Washington D.C., USA (GMT-5), with a flexibility of +/- 2 hours.\n\n * \nTravel/Visits: Travel expenses deemed necessary for performing the duties will be reimbursed separately.\n\n\n\n\n\n \n\n\nCompensation & Package\n\n\n$96000 salary\n\n\nInterview Process\n\n\n1 Recruiter / HR Call\n\n\nIntroductory/Technical call with the team (30 minutes)\n\n\n2 Founder / CEO Interview\n\n\nFinal interview with the CEO (30 minutes) \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Web3, Mobile, Marketing, Sales and Non Tech jobs that are similar:\n\n
$55,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nWorldwide
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
LACNet is hiring a Remote Chief Commercial Officer
\nBackground\n\n\nOn December 6, 2022, the Bank approved the Digital Wallets for Inclusion and Sustainability; project, which builds upon the success achieved in LACChain. This project aims to develop enabling ecosystems in the countries of the LAC region to expand the use of digital wallets, improving the management of economic and environmental assets. Additionally, it will enable the first unique, interoperable protocol for global use of digital wallets, specifically focused on inclusion and sustainability.\n\n\nIn practical terms, the protocol provided by this project will allow each citizen to manage their tangible and intangible assets through a mobile application, including identity documents, property titles, environmental certificates, vaccination credentials, academic diplomas, credit history, professional certificates, and more. Furthermore, complementary projects are being developed such as Central Bank Digital Currencies (CBDCs) environments, and Bella II Project.\n\n\nTo achieve these goals, LACNet is actively recruiting a dynamic and exceptionally skilled Chief Commercial Officer (CCO). The chosen candidate will play a pivotal role in driving revenue growth, spearheading sales initiatives, cultivating strategic business development, directing marketing endeavors, overseeing brand management, and enhancing customer engagement. This key leadership position is integral to positioning LACNet as a prominent force in the global landscape of web3 and blockchain services and solutions.\n\n\n \n\n\nJob Responsibilities\n\n\nThe purpose of this hiring is to bring on board a highly qualified CCO to drive strategically commercialization efforts, implement innovative marketing strategies, cultivate enduring partnerships, and ensure the sustained financial health of LACNet.\n\n\nThis role requires to be a dynamic and results-oriented leader with a profound understanding of commercial and marketing strategies, coupled with knowledge of blockchain technology. The selected individual will be tasked with overseeing the commercialization and marketing endeavors of LACNet's blockchain infrastructure services and solutions, driving the execution of strategic partnerships to further augment the organization's impact and reach in the industry.\n\n\nThe CCO will play a key role in extending LACNet's position by identifying and leveraging revenue opportunities, fostering strategic alliances, and placing a strong emphasis on marketing, brand management, and customer engagement throughout Latin American and Caribbean region. The objective is to enhance LACNetโs position as a leader in blockchain infrastructure services and solutions, contributing to economic development and sustainable practices in the LAC region.\n\n\n \n\n\nMain Activities\n\n\nThe CCO will have the following responsibilities and carry out the following activities:\n\n\nCommercial Strategy:\n\n\n\n * Develop and execute comprehensive commercial strategies to maximise sales and profitability of LACNet, aligning with the organisational objectives.\n\n * Marketing Strategy: Develop and implement marketing strategies to promote the organisation's products or services. This includes branding, advertising, public relations, and market research.\n\n * Partnerships and Alliances: Cultivate and manage strategic relationships with stakeholders to create new business opportunities and revenue streams.\n\n * Market Analysis and Expansion: Conduct market research to identify new business opportunities, market trends, and potential challenges.\n\n * Utilize insights to refine and enhance LACNetโs commercial approach. As well as, work on expanding the organisation's market presence, both geographically and within existing markets by identify new market opportunities and develop strategies for market penetration.\n\n * Revenue Generation: Lead efforts to identify and capitalize on revenue streams, including fee-based services, licensing agreements, and partnerships, ensuring financial sustainability for LACNet.\n\n * Brand Management: Manage and enhance the organization's brand to create a positive brand image and ensure consistency in messaging across all marketing channels.\n\n * Communication and Messaging: craft the overall communication strategy for the organization, ensuring alignment with the brand identity and resonance with the target audience.\n\n * Sales and Business Development: oversee sales teams and involved in business development activities, such as, acquiring of new customers, expanding market share, and driving revenue from existing clients.\n\n * Customer Relationships, Acquisition and Retention: Develop and implement a robust strategy for building and managing relationships with key clients and partners, attracting new customers, and retaining existing ones. Leverage effective marketing campaigns to drive customer engagement and foster loyalty.\n\n * Communication and Advocacy: Represent LACNet in relevant forums, conferences, and industry events. Effectively communicate the value proposition of LACNet.\n\n\n\n\n\n \n\n\nCompetencies\n\n\nTechnical Competencies\n\n\n\n * Bachelorโs degree in Marketing, Business, Economics, Finance, or a related field.\n\n * Advanced degree or relevant certifications are a plus.\n\n * Proven expertise in occupying leading role within commercial or marketing positions.\n\n * Deep understanding of the Latin American and Caribbean business landscape.\n\n * Experience in successfully implementing and driving impactful commercial or marketing strategies.\n\n * Strong network in the blockchain, fintech, and sustainability ecosystems will be desirable.\n\n * Exceptional communication and negotiation skills.\n\n * Entrepreneurial mindset with a results-driven approach.\n\n\n\n\n\nLeadership Competencies\n\n\n\n * Strategic leadership with experience in developing and executing commercial or marketing strategies focused on achieving results and meeting objectives.\n\n * Experience in managing and leading teams, with the ability to motivate, train, and retain talent.\n\n * International experience, with previous experience in global organizations, international environments, and managing teams distributed across different geographic locations being desirable.\n\n * Desirable experience in introducing new technologies, processes, or solutions that have driven the success of previous organizations.\n\n\n\n\n\nOther Competencies:\n\n\n\n * Proficiency in both Spanish and English, both spoken and written, is required.\n\n * Postgraduate studies related areas to the position will be highly regarded.\n\n * Proven professional experience related to the position, with a minimum of 6 years.\n\n * Experience across various sectors, enabling a broader perspective and adaptability to different multi-sector environments.\n\n * Desirable knowledge of cutting-edge technologies, a track record of promoting technological innovation, and the ability to communicate effectively.\n\n * Desirable experience in digital transformation, adoption of new technologies, and promotion of innovation.\n\n * Experience or knowledge of Latin America and the Caribbean.\n\n * Strong interpersonal and effective communication skills.\n\n * Enthusiastic and motivated personality.\n\n * Ability to multitask effectively.\n\n * Creativity, passion, initiative, flexibility, enthusiasm, proactivity, and discretion.\n\n\n\n\n\n \n\n\nOpportunity summary:\n\n\n\n * \nContract Type: International Consulting\n\n * \nDuration: 12 months, scoped to renew if satisfactory performance.\n\n * \nWork Location: Remote, based on the consultant's place of residence.\n\n * \nWorking Hours and Time Zone: Washington D.C., USA (GMT-5), with a flexibility of +/- 2 hours.\n\n * \nTravel/Visits: Travel expenses deemed necessary for performing the duties will be reimbursed separately.\n\n\n\n\n\n \n\n\nCompensation & Package\n\n\n$96000 salary\n\n\nInterview Process\n\n\n1 Recruiter / HR Call\n\n\nIntroductory/Technical call with the team (30 minutes)\n\n\n2 Founder / CEO Interview\n\n\nFinal interview with the CEO (30 minutes) \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Web3, Mobile, Marketing, Sales and Non Tech jobs that are similar:\n\n
$55,000 — $110,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nWorldwide
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.