\nAt Shippo, we are the shipping layer of the internet. We consider ourselves to be one of the core building blocks of e-commerce. \n\n\nOur mission is to make merchants successful through world class shipping. With our products and solutions, we level the playing field by providing our customers with best-in-class solutions that otherwise wouldnโt be available to them. Through Shippo, e-commerce businesses, marketplaces, platforms and a variety of logistics infrastructure providers are able to connect to shipping carriers around the world from one API and dashboard. We provide our customers with the most competitive shipping rates, print labels, automated international documents, shipment tracking, facilitate the returns process and more.\n\n\nShippoโs product integrates with dozens of carriers. We are now looking for a Carrier Operations Manager to project manage and program manage various workstreams related to these integrations. This role has an important internal and external component. Internally, you will project manage cross-functional workstreams related to our shipping carrier integrations. In particular, you will be working with the finance, product, engineering, and carrier teams. Externally, you will work hand-in-hand with carriers. You will be a vital member of the Carriers team and reporting to the Senior Director of Carrier Partnerships.\n\n\n\nShipping & handling responsibilities \n* Operationalize cross-functional changes with carriers\n* Build and own the cross-functional new carrier integration playbook\n* Own and help resolve issues to improve carrier performance\n* Own and help resolve issues to improve billing related to carrier performance\n* Audit carrier program performance\n* Own dispute resolution with carriers, and resolve refunds and surcharges\n* Point-person with Carriers on fraud incidents or terms violations \n\n\n\nDo you tick the boxes?\n* Experience with project and program management in complex environments\n* Strong communication skills, both written and oral\n* You are organized, and complexity doesnโt scare you \n* Strong analytically - you like getting your hands on raw data to analyze and use to produce actionable insights (SQL or similar experience required) \n* Familiarity with API and debugging is a strong plus \n* You are curious by nature and love to research and deeply understand topics\n* Experience in the shipping or e-commerce industry\n\n\n\n\n$110,000 - $149,000 a year\nOur Compensation Shippolicy:\nHere at Shippo, we believe compensation is a custom experience and we are committed to fair and equitable compensation practices. The standard base + variable pay range for this role is min $110k to a max $149k annual. We tend to anchor our pay in the middle of this range ($130k mid) with most offers that we make. Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range (as noted above) for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California. \nThe actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos โpackageโ section. \nWhat's in the Shippo package?\nโข Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!โข Take-as-much-as-you-need vacation policy & flexible work hoursโข One week-long company wide shutdownโข 3 Volunteer Days Off (VTOs)โข WFH stipend to set up your home officeโข Charity donation match up to $100โข Dedicated programs, coaching, tools, and resources for your professional and career growthโข Fun team meetups through our Shippos everywhere program that includes regular team and company off-sites throughout the year as well as gatherings with your local Shippos\n\nSail through the process:\n\n\nHere at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at
[email protected]\n\n\n\n\nShippos in the wild:\n\n\nOur people, much like the packages we help ship, are all over the world. This means, through our remote-first program, โShippos Everywhereโ, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.\nFor locations outside of the US and Ireland, the employment contracts are powered by Remote.com (all Shippo perks still apply - including equity!). What we want to emphasize is that you can be successful at Shippo regardless of location.\n\n\nShippo uses the E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to www.uscis.gov and click on 'E-Verify' located near the bottom of the page. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to API and Senior jobs that are similar:\n\n
$55,000 — $95,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐
We hire old (and young)\n\n
\n\n#Location\nUnited States