Mutiny is hiring a Remote Manager Technical Support & Services
Company Overview\n\nMarketers have a problem. Today companies spend over $1T to bring customers to the door, but $19 of every $20 they spend does not convert to revenue. Companies have no choice other than to dedicate large engineering and data science teams to manually build more relevant, higher converting experiences for different customer segments.\n\nMutiny is a no-code AI platform that helps marketers convert their top of funnel demand into revenue, without engineers. Mutiny gives marketers everything they need to drive revenue and prove it โ from data and analytics to AI-powered recommendations and content writing. Our customers are some of the fastest growing companies in the B2B space including Notion, Ramp, Carta and Segment. We are backed by Sequoia Capital, YCombinator and CMOs from some of today's fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce and Snowflake.\nAbout the role:\n\nWe are looking for an exceptional leader who can help shape our growing Support and Technical Implementation teams. This role sits at the cross-section of customer experience and technical implementation, providing consultation to our customers on a thorough implementation and ongoing technical guidance as they continue to adopt our product. This is critical in ensuring customers reach their first win and realize value from Mutiny efficiently and effectively. \n\nThis is an incredibly unique role in that it combines aspects of technical implementation, customer support and leadership. This role has three primary goals for success: 1) ensure customers have a complete and thorough technical setup during implementation to realize value from Mutiny quickly, 2) provide an exceptional customer experience at the front lines by answering technical questions via support tickets through a helpful and consultative approach and 3) attract and retain top talent to help shape the Technical Implementation and Support teams. \n\nHere are some things youโll do in the next 18 months:\n\n\n* Manage and mentor a team of implementation and support specialists, providing guidance, training, and performance evaluations to ensure an exceptional customer experience.\n\n* Develop and maintain support procedures, documentation, and knowledge base resources to enable efficient resolution of customer inquiries and issues.\n\n* Act as a primary point of contact for escalated implementation and support cases, utilizing technical expertise to troubleshoot complex issues and drive timely resolutions.\n\n* Collaborate with cross-functional teams, including Product, Engineering Sales, and Growth Strategists, to advocate for customer needs and ensure alignment on technical and support priorities.\n\n* Manage Implementation specialists and help lead the technical implementation process for new customers, working closely with Solutions Consulting, Sales and Growth Strategy teams to gather requirements, configure solutions, and deliver successful onboarding experiences.\n\n* Provide hands-on assistance with platform setup, integration, and customization efforts, leveraging technical expertise in areas such as API integrations, data mapping, and automation workflows.\n\n* Develop and deliver training programs for customers and internal stakeholders, enabling them to effectively utilize our products and maximize their value.\n\n* Monitor key support metrics and performance indicators, analyzing trends and driving continuous improvement initiatives to enhance customer satisfaction and retention.\n\n* Stay informed about industry trends, best practices, and emerging technologies in marketing technology and customer support, incorporating insights into our support strategies and processes.\n\n\n\nWhat you bring:\n\n\n* 3-8 years of experience in a Support, Implementation or CSM role owning technical aspects of the customer experience. Marketing or Sales technology experience is required.\n\n* A genuine empathy for B2B marketers and a strong intuition for how to help companies grow and optimize their user experience.\n\n* An exceptionally high performance bar for yourself and everyone on the team. Unafraid to communicate whatโs working and what needs to change.\n\n* A strong collaborator and communicator that virtually everyone loves to work with.\n\n* Good project management skills. Can stay organized and keep the trains running on time to hit goals.\n\n* Someone who can write practical advice and share analyses in a crisp, clear and engaging way.\n\n* Someone who is energized by ambiguity and can create structure in a dynamic, fast-paced environment.\n\n* A creative thinker who is quick on their feet and can pull things together in a scrappy way.\n\n* A kind human who wants to build an extraordinary customer experience, culture and brand.\n\n\n\n\nThis is a fully remote role.\nWhat youโll get out of it:\n\n\n* We are backed by Sequoia Capital, Y Combinator and CMOs from some of today's fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce, and Snowflake. We are growing incredibly fast and about to hit another inflection point. The potential is unreal. Join and youโll see what we mean.\n\n* You will create a name for yourself by getting to work with and support some of the fastest growing companies in B2B SaaS.\n\n* You will get exposure to real business problems every company faces (growth) that you can take with you to start your own company (or to help scale another).\n\n* You will have fun, plain and simple. There is a reason our first company value is that work should feel like play.\n\n* You will experience a new way of working. Our team is fully distributed across North America and the EU. But we come together as a company for quarterly offsites (most recently in fun cities like Brooklyn, Seattle, and Austin). This combination of experience-based work is a competitive advantage we continue to invest in.\n\n\n\n\nThese values define how we approach our work every single day:\n\n๐ Work should feel like play ๐ Faster always wins ๐ฏ Stir the pot, regularly ๐ Do the right thing when no oneโs watching ๐ฅ๏ธ All hands on deck ๐ Live in the world you want to change\n\nAt Mutiny, we are committed to empowering individuals of all backgrounds, experiences, and identities to reach their potential. We believe in balanced teams, which is why we have maintained a 50% male-to-female ratio in our investors and are committed to maintaining diversity of gender, lifestyle, ethnicity, and thinking in our team as we scale.\nCompensation\n\nMutiny is proud to offer a competitive compensation package to all full-time employees, including base salary, equity, and comprehensive benefits.\nAdditional benefits:\n\n\n* Live and work from anywhere\n\n* Quarterly offsites in fun cities like Brooklyn and Austin\n\n* Flexible paid time off and generous parental leave\n\n* 100% medical, dental, and vision coverage\n\n* $1,500 WFH stipend\n\n\n\n\n#LI-MT1 \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to API, Marketing and Sales jobs that are similar:\n\n
$90,000 — $145,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Figment is hiring a Remote Growth Marketing Manager
\n\nFigment is the worldโs leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figmentโs institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.\n\nWe are a growth stage technology company โ looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.\n\nAbout the Role\n\nAre you a performance marketing pro with hands-on experience in advertising analytics and fintech? Figment is looking for someone like you to drive our growth. If you're passionate about data-driven strategies, persuasive ad copy, and optimizing funnels, let's talk.\n\nResponsibilities\n\n\n* Researching and analyzing the latest developments and trends in the industry.\n\n* Manage and execute the companyโs customer acquisition and retention goals with a focus on building and managing our marketing funnel through targeted paid media, affiliate marketing, SEM, and more.\n\n* Manage the platform marketing lifecycle customer journey for the various market segments and partner with Product marketing to drive further product adoption.ย ย \n\n* Develop a demand generation strategy utilizing content marketing, organic growth strategies, partner marketing, and paid acquisition.\n\n* Plan and coordinate various performance marketing campaigns, including product marketing campaigns, direct response ads, and remarketing across paid search, social and targeted display networks, working closely with external performance media buying agencies and/or contractors.\nProviding regular monthly and quarterly performance reports around our growth and performance marketing by leveraging marketing attribution and measurement platforms.\n\n* Build new marketing levers from the ground up, rapidly operationalizing top performers into evergreen programs.\n\n* Collect and analyze campaign data to identify trends, performance metrics, and areas for optimization.\n\n* Promoting and representing Figment in a positive manner.\n\n* Identifying and collaborating with potential partners and influencers in the industry.\n\n* Test, experiment, identify, and diversify the channel mix in a way that will maximize payback. Determine channel market fit.ย \n\n* Upholding Figmentโs values and mission in all interactions with the community and beyond.\n\n\n\n\nQualifications\n\n\n* 3+ years of content marketing experience (1 year in crypto a PLUS) with a focus on paid search and digital channels.\n\n* Hands-on experience with performance marketing, advertising analytics, and reporting.\n\n* Experience with an in-house tech company, preferably a startup environment or a digital marketing agency working with brands in financial services or fintech space.\n\n* A strong understanding of how to write ads with a persuasive and conversion-oriented copy for digital media channels, including web, email, social media, online communities, short-form video, display, and more.\n\n* Experience analyzing customer data and product usage patterns to identify opportunities for growth. Use metrics across stages such as acquisition, activation, retention, and referral to track the effectiveness of your marketing efforts and make informed decisions.\n\n* Paid campaign management - owning and optimizing our marketing funnel, enhancing landing pages, maximizing conversion rates, and revenue potential.\n\n* Acquisition expertise, strong knowledge and experience in growth marketing, paid acquisition, and partner marketing.ย \n\n* Strong project management and collaboration skills, with the ability to work effectively in a cross-functional and remote global team environment.ย \n\n* Ability to synthesize diverse data and insights into a clear growth plan and comfortable with experimentation and testing new campaign ideas.ย \n\n* Strong communication skills - you can communicate effectively both inside the business, at any level, and outside the business with stakeholders like partners and clients.ย \n\n* Great attention to detail - you know that polish matters, and you execute everything you do through that lens.ย \n\n* Robust work ethic - youโre highly motivated, proactive, and able to work independently or as part of a team to meet tight deadlines.ย \n\n* Growth mindset - you believe that challenges are opportunities, and you donโt shy away from them.ย \n\n\n\n\nNice to Have\n\n\n* Proficient with Marketing automation tools, Figma, Notion, Pardot, Beepro.\n\n\n\n\n\nOne of Figmentโs core principles is โMaking the Invisible Visibleโ - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for.\n\nBase Salary: The US base salary range for this position is USD $80,000- $135,000. The CAD base salary range for this position is CAD $80,000- $135,000.This range reflects base salary only, and does not include additional compensation or benefits. For candidates in other countries, the pay range will be disclosed upon your first interview with Figment (being a globally remote company, the list of salary ranges would simply be too long to note here!). The range displayed reflects the minimum and maximum range for a new hire across all of the US. A candidateโs specific pay within the range will be determined by various factors including job-related skills, relevant education, and training.\n\nBenefits: All employees of Figment receive the following competitive benefits. For candidates beyond Canada and the US, benefits will be outlined during your first interview with Figment.\n\n\n* 100% remote-first environment, with co-working spaces in our employee โhubsโ across the globe for those who enjoy a hybrid model\n\n* 4 weeks of PTO that kick in day one, with an additional 1 week of flex days\n\n* Extended company-paid health benefits that kick in day one\n\n* Best in class parental leave and flexible arrangementsย \n\n* A home office stipend to create a space that you enjoy working in\n\n* Monthly Wifi reimbursement\n\n* A yearly Learning & Development budget\n\n* 401K (US) or RRSP match (Canada)\n\n* Stock Options in the company\n\n* Competitive bonus (based on company performance) that is distributed quarterly - we believe that the companyโs success should be shared with our employees often\n\n\n* For roles listed within the Sales Department, there is instead a competitive commissions structure which will be outlined during your first interview with Figment\n\n\n\n\n\n* Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun!\n\n* A culture of honesty, professionalism and risk taking in a high-growth environment\n\n\n\n\n\nSee here for Figment's Privacy Policy and California Employee Privacy Policy.\n\n\nFigment is a remote-first company operating with a global footprint across 23 countries. Are you interested in helping us build the future of digital assets?\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Web3, Crypto, Testing, API, Marketing and Sales jobs that are similar:\n\n
$60,000 — $100,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nWorldwide
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
This job post is closed and the position is probably filled. Please do not apply. Work for Figment and want to re-open this job? Use the edit link in the email when you posted the job!
๐ค Closed by robot after apply link errored w/ code 403 6 months ago
\n\nFigment is the worldโs leading provider of blockchain infrastructure. We provide the most comprehensive staking solution for our over 200+ institutional clients including exchanges, wallets, foundations, custodians, and large token holders to earn rewards on their crypto assets. These clients rely on Figmentโs institutional staking service including rewards optimization, rapid API development, rewards reporting, partner integrations, governance, and slashing protection. Figment is backed by industry experts, financial institutions and our global team across twenty three countries. This all leads to our mission to support the adoption, growth and long term success of the Web3 ecosystem.\n\nWe are a growth stage technology company โ looking for people who are builders and doers. People who are comfortable plotting their course through ambiguity and uncertainty to drive impact and who are excited to work in new ways and empower a generative company culture.\n\nAbout the Role\n\nAre you a performance marketing pro with hands-on experience in advertising analytics and fintech? Figment is looking for someone like you to drive our growth. If you're passionate about data-driven strategies, persuasive ad copy, and optimizing funnels, let's talk.\n\nResponsibilities\n\n\n* Researching and analyzing the latest developments and trends in the industry.\n\n* Manage and execute the companyโs customer acquisition and retention goals with a focus on building and managing our marketing funnel through targeted paid media, affiliate marketing, SEM, and more.\n\n* Manage the platform marketing lifecycle customer journey for the various market segments and partner with Product marketing to drive further product adoption.ย ย \n\n* Develop a demand generation strategy utilizing content marketing, organic growth strategies, partner marketing, and paid acquisition.\n\n* Plan and coordinate various performance marketing campaigns, including product marketing campaigns, direct response ads, and remarketing across paid search, social and targeted display networks, working closely with external performance media buying agencies and/or contractors.\nProviding regular monthly and quarterly performance reports around our growth and performance marketing by leveraging marketing attribution and measurement platforms.\n\n* Build new marketing levers from the ground up, rapidly operationalizing top performers into evergreen programs.\n\n* Collect and analyze campaign data to identify trends, performance metrics, and areas for optimization.\n\n* Promoting and representing Figment in a positive manner.\n\n* Identifying and collaborating with potential partners and influencers in the industry.\n\n* Test, experiment, identify, and diversify the channel mix in a way that will maximize payback. Determine channel market fit.ย \n\n* Upholding Figmentโs values and mission in all interactions with the community and beyond.\n\n\n\n\nQualifications\n\n\n* 3+ years of content marketing experience (1 year in crypto a PLUS) with a focus on paid search and digital channels.\n\n* Hands-on experience with performance marketing, advertising analytics, and reporting.\n\n* Experience with an in-house tech company, preferably a startup environment or a digital marketing agency working with brands in financial services or fintech space.\n\n* A strong understanding of how to write ads with a persuasive and conversion-oriented copy for digital media channels, including web, email, social media, online communities, short-form video, display, and more.\n\n* Experience analyzing customer data and product usage patterns to identify opportunities for growth. Use metrics across stages such as acquisition, activation, retention, and referral to track the effectiveness of your marketing efforts and make informed decisions.\n\n* Paid campaign management - owning and optimizing our marketing funnel, enhancing landing pages, maximizing conversion rates, and revenue potential.\n\n* Acquisition expertise, strong knowledge and experience in growth marketing, paid acquisition, and partner marketing.ย \n\n* Strong project management and collaboration skills, with the ability to work effectively in a cross-functional and remote global team environment.ย \n\n* Ability to synthesize diverse data and insights into a clear growth plan and comfortable with experimentation and testing new campaign ideas.ย \n\n* Strong communication skills - you can communicate effectively both inside the business, at any level, and outside the business with stakeholders like partners and clients.ย \n\n* Great attention to detail - you know that polish matters, and you execute everything you do through that lens.ย \n\n* Robust work ethic - youโre highly motivated, proactive, and able to work independently or as part of a team to meet tight deadlines.ย \n\n* Growth mindset - you believe that challenges are opportunities, and you donโt shy away from them.ย \n\n\n\n\nNice to Have\n\n\n* Proficient with Marketing automation tools, Figma, Notion, Pardot, Beepro.\n\n\n\n\n\nOne of Figmentโs core principles is โMaking the Invisible Visibleโ - ensuring transparency and information sharing in all communication. Figment is committed to transparency regarding pay, benefits, and other compensation types for all internal roles as well as all roles being hired for.\n\nBase Salary: The US base salary range for this position is USD $80,000- $135,000. The CAD base salary range for this position is CAD $80,000- $135,000.This range reflects base salary only, and does not include additional compensation or benefits. For candidates in other countries, the pay range will be disclosed upon your first interview with Figment (being a globally remote company, the list of salary ranges would simply be too long to note here!). The range displayed reflects the minimum and maximum range for a new hire across all of the US. A candidateโs specific pay within the range will be determined by various factors including job-related skills, relevant education, and training.\n\nBenefits: All employees of Figment receive the following competitive benefits. For candidates beyond Canada and the US, benefits will be outlined during your first interview with Figment.\n\n\n* 100% remote-first environment, with co-working spaces in our employee โhubsโ across the globe for those who enjoy a hybrid model\n\n* 4 weeks of PTO that kick in day one, with an additional 1 week of flex days\n\n* Extended company-paid health benefits that kick in day one\n\n* Best in class parental leave and flexible arrangementsย \n\n* A home office stipend to create a space that you enjoy working in\n\n* Monthly Wifi reimbursement\n\n* A yearly Learning & Development budget\n\n* 401K (US) or RRSP match (Canada)\n\n* Stock Options in the company\n\n* Competitive bonus (based on company performance) that is distributed quarterly - we believe that the companyโs success should be shared with our employees often\n\n\n* For roles listed within the Sales Department, there is instead a competitive commissions structure which will be outlined during your first interview with Figment\n\n\n\n\n\n* Annual onsite company gatherings and retreats to inspire team bonding, collaboration, and fun!\n\n* A culture of honesty, professionalism and risk taking in a high-growth environment\n\n\n\n\n\nSee here for Figment's Privacy Policy and California Employee Privacy Policy.\n\n\nFigment is a remote-first company operating with a global footprint across 23 countries. Are you interested in helping us build the future of digital assets?\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nWorldwide
# How do you apply?\n\nThis job post has been closed by the poster, which means they probably have enough applicants now. Please do not apply.