Who Are We?\n\nPostman is the world's leading collaboration platform for API development. Postman's features simplify each step of building an API & streamline collaboration to help create better APIs—faster. More than 30 million developers & 500,000 organizations worldwide use Postman today. After receiving Series D funding in 2021 & releasing our biggest & best version ever of Postman in September 2022, we continue to strive humbly towards our mission of 100 million connected developers & serving companies as they seek to innovate in an API-first world. \n\nP.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture & our vision at Postman.\nThe Opportunity\n\nOur customer base is growing faster than ever. We are looking for an experienced leader to advance our Enterprise Solutions Architecture program and manage an existing team of expert Postman Solutions Architects.  You will be responsible for day-to-day team management and coaching, exploring new ways to improve our post-sales operations, and leveraging analytical insights to ultimately retain and grow our customer base.  You will own the technical aspects of our post-sales process for the Enterprise customer segment. You'll be supported by all other Postman teams - from sales and engineering, to product management, data science, and our executives - to ensure our customers achieve value from their usage of Postman.\n\nThe Solutions Architecture Manager at Postman plays a pivotal role in leading a team who is responsible for delivering technical post-sales support and consultation to our customers. The Solutions Architecture team is composed of experts in APIs and Postman products, who work closely with customers to ensure successful implementation, integration, and utilization of Postman solutions.\n\nThis role is perfect for a visionary leader passionate about creating scalable solutions to enhance customer engagement, satisfaction and retention.\n\nWhat You’ll Do\n\nTeam Leadership:\n\n\n\n\n* Lead and mentor a team of Solutions Architects, fostering a culture of collaboration, technical “know-how”, continuous curiosity, and customer-centricity\n\n* Provide guidance and support to Solutions Architects in resolving technical challenges and addressing customer needs effectively and efficiently\n\n\n\n\n\n\nCross-functional Leadership:\n\n\n\n\n* Partner with leaders in Customer Success, Sales, Solutions Engineering, and other GTM teams to develop processes and resources that accelerate customer adoption of Postman\n\n* Collaborate with Product and Engineering teams to convey and advocate for customer feedback and enhancement requests that will improve customer satisfaction and address their key use cases, serve as the voice of the customer within the organization\n\n\n\n\n\n\nCustomer Consultation:\n\n\n\n\n* Collaborate with Sales, Solutions Engineering, and Customer Success teams to understand customer use cases and develop tailored solutions that meet their needs\n\n* Build strong relationships with customers, fostering long-term partnerships and driving customer satisfaction and loyalty\n\n* Advise on consultations with key customer stakeholders by assessing technical requirements and offering recommendations for optimal API development workflows\n\n* Work closely with Solutions Architects and customers to design and architect scalable and robust solutions using the Postman platform\n\n\n\n\n\n\nTechnical Expertise:\n\n\n\n\n* Stay abreast of industry trends, emerging technologies, and best practices related to API development methodologies and workflows\n\n* Act as a subject matter expert on the Postman platform, providing insights and guidance to both internal teams and external customers\n\n\n\n\n\n\nData-driven Strategy and Knowledge Sharing:\n\n\n\n\n* Leverage data analytics to identify trends and areas of improvement in how we can deliver value to customers\n\n* Develop and maintain technical documentation, best practices, and use case examples to enable customers to maximize the value of Postman solutions\n\n* Facilitate knowledge sharing sessions and workshops internally to enhance the technical expertise of the Solutions Architecture team\n\n\n\n\n\n\nAbout You\n\n\n* Strong technical background from a Bachelor's degree in Computer Science/Engineering, a related field, or relevant work experience\n\n* 3+ years leading customer-facing technical teams, or similar, with a track record of driving business growth\n\n* Strong experience with the enterprise SaaS sales process and customer relationship management\n\n* Skilled at problem-solving, decision-making, and ability to navigate challenging situations professionally with an extreme focus on being customer-centric\n\n* 5+ years of enterprise solutions architecture or sales/solutions engineering experience\n\n* 2+ years of software development experience\n\n* Comfortable engaging and working with all levels of technologists from individual developers, development teams, QA teams, architects, product managers, and engineering and product management leaders\n\n* Experience with engaging senior management and executive audiences to convey Postman's value proposition\n\n* Strong understanding of APIs, and experience with producing and consuming with APIs across different domains\n\n* Strong understanding of modern development methodologies and DevOps with an appreciation of the software development life cycle\n\n* Familiar with typical developer tooling: IDEs, Git, CI/CD, monitoring services, microservices, containers, cloud computing services, etc.\n\n* Great communication skills (presentation, verbal and written)\n\n* Enjoys a fast-paced environment and loves teamwork and collaboration\n\n\n\n\n \nOur Values\n\nAt Postman, we create with the same curiosity that we see in our users. We value transparency & honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.\nWhat Else?\n\nThis is a remote role with a salary range of $157,000 - $212,000, plus a competitive equity package. Postman has an informal and fun working team environment. We believe in a hybrid workplace, and although this role is remote, there will be opportunities for you to meet and collaborate with teammates from around the globe. We offer comprehensive medical, dental, and vision insurance, and cool perks. Our employees enjoy unlimited PTO because we believe everyone should take the time off needed to refresh, relax, and reflect. Our wellness program offers fitness-related reimbursements, a meal stipend, home office set-up reimbursement, internet reimbursement, book reimbursements for professional development, and a training platform for continued learning and education for personal growth. Also, our donation-matching program can support causes you care about. We’re creating a long-term company, and we want you to be part of it. Join us and become a Postmanaut!\nEqual Opportunity\n\nPostman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.\n\nPostman will consider for employment qualified applicants with arrest and conviction records where directed under applicable law, such as pursuant to the San Francisco Fair Chance Ordinance. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, DevOps, Education, Cloud, API, Senior and Sales jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nWho you are:\n\n\nWe are seeking a highly skilled and motivated Technical Training Lead to join our dynamic team. As\na Technical Training Lead, you will play a pivotal role in driving the success of our technical solutions\nand products as well as help grow the team. Your mortgage expertise, strong communication skills,\ndevelopment capabilities and ability to understand and address complex customer challenges will be\nessential in ensuring the success of our solutions.\n\n\nDoes this sound like you? If so, keep reading and apply today!\n\n\n\nWhat you’ll do:\n* Have a bias for action to tackle ambiguity and deliver clarity when rolling up your sleeves on a project.\n* Own strategy for documentation and supporting tooling — decide what to write and how to write it after developing an understanding of what users need. This includes training development, knowledge base creation and maintenance, and supporting customer forums.\n* Lead internal technical training for our customer support and implementation teams. This includes helping our internal team navigate the product, navigate configuration, and serve as a credible expert to our customers regardless of where they are in their journey.\n* Develop customer training / self-service support to ensure our customer success. This includes customer content, internal knowledge bases, and tooling to enhance the overall customer experience.\n* Collaborate with the solutions engineering team to contribute content that will further their understanding of product capabilities internally and externally.\n* Write technical product documentation (tutorials, guides, references, and more) both individually and in collaboration with engineers as subject matter experts.\n* Review and edit technical content, including documentation, user guides, whitepapers, blog posts, and other materials, to ensure accuracy, consistency, and adherence to style guidelines, industry standards, and best practices.\n* Coordinate with cross-functional teams to ensure the timely release of product documentation.\n* Demonstrate understanding in general software engineering to translate technical topics into easily understood concepts.\n* Lead onboarding for new technical writers, providing guidance and mentorship.\n\n\n\nWhat you have:\n* Proven experience in developing curriculum and learning path design for mortgage technology both internally and externally.\n* Experience using capital markets software.\n* Exceptional interpersonal and communication skills, including the ability to present technical information to both technical and non-technical audiences.\n* Prior experience in mentoring or leading junior team members is preferred.\n* Ability to manage multiple tasks and projects simultaneously while maintaining attention to detail.\n* Strong customer-focused attitude with a keen understanding of how to address customer needs and pain points.\n* Experience with LMS systems, content management systems, ticketing systems,msoftware documentation packages (ClickHelp, FrameMaker, MadCap/Flare), API documentation packages (Postman, Readme.io), and other adjacent supporting technologies.\n* [Preferred / not required] Strong technical background with expertise in software development, systems architecture, and cloud technologies.\n\n\n\nWhat do your first 90 days look like?\n* Develop and deploy the technical mechanism to onboard and securely share curriculum content with Polly customers (e.g., login, system selection, etc.)\n* Leveraging existing training content within the above framework, organize a curriculum for all customer personas to help them onboard and incrementally develop expertise in the Polly system.\n* Develop a work list identifying the training assets that require modernization and build a plan to complete the modernization over future quarters.\n* Document Polly’s API offering leveraging best practices and instilling repeatable policy.\n* Build a plan to incorporate sample code and other developer tools over time with assistance from the Product and Engineering teams.\n\n\n\nWhy join Polly?\n* We are attacking a trillion-dollar market with gross inefficiencies and seeking to transform the way an entire industry operates\n* We have an experienced leadership team that previously built large and impactful platforms\n* Outstanding opportunity for professional growth and upward mobility\n* Direct engagement with the decision makers and senior business leaders\n* Competitive salaries\n* 100% paid medical/vision/dental/disability/life insurance\n* Flexible vacation\n* Remote environment\n\n\n\n\n\nLet’s get to know each other.\n\n\nPolly is transforming the mortgage industry with its modern, data-driven capital markets\necosystem. Banks, credit unions, and mortgage lenders nationwide trust Polly’s\nrevolutionary Product and Pricing Engine (PPE), Loan Trading Exchange, and\nactionable data and analytics to automate and optimize the entire capital markets value\nchain, helping their secondary teams operate faster, smarter, and more profitably. Polly\nwas founded in 2019 by a seasoned team of technology and mortgage experts and is\nheadquartered in San Francisco, California.\n\n\nTo learn more, follow Polly on LinkedIn or visit www.polly.io.\n\n\nPolly is an equal opportunity employer. All qualified applicants will receive consideration\nfor employment without regard to race, age, color, national origin, religion, sex, gender\nidentity, sexual orientation, marital status, pregnancy status, disability status, veteran\nstatus, or any other legally protected status. Pursuant to the San Francisco Fair Chance\nOrdinance, we will consider for employment qualified applicants with arrest and\nconviction records. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Cloud, API and Senior jobs that are similar:\n\n $47,500 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nRemote, USA

\n\n\n\n\n\n\n\n\nThe Federal Health Team is looking for a Staff Researcher to join the Blue Button 2.0 Program.  This position is fully remote\n\n Work on things that matter\n\nAd Hoc is a digital services company that helps the federal government better serve people. Our teams use modern, agile methods to design and engineer government systems that connect Veterans with services, bring affordable health care to millions of people, and support important programs like Head Start. And as we work to make critical government services intuitive, accessible, and human-centered, we’re also changing how the government thinks about and uses technology. If you thrive on change, want to help close the gap between consumer expectations and government services, and can see the possibilities in ambiguity, then we want you here with us. \n\nThe Federal Health business unit covers our work with the Centers for Medicare & Medicaid Services, including HealthCare.gov, Medicare.gov, and the Blue Button API. Our team supports Federal Heath in building and improving online public experiences and APIs that are reliable, accessible, and user-centered. We help millions of people enroll in healthcare and access Medicare and Medicaid benefits, and we help Federal Health improve the quality of Medicare and Medicaid services for beneficiaries and clinicians.\nResponsibilities\n\nThe Blue Button 2.0 (BB2.0) Research Lead defines UX research strategy and carries out research projects for BB 2.0 and heavily contributes to design and product direction. This person also contributes to UX knowledge and processes across the DASG ecosystem.\nEssential functions\n\n* Plan, conduct, and analyze user research for the Blue Button 2.0 API\n\n* Maintain the Blue Button Research Repository\n\n* Build and maintain our panel of research participants\n\n* Facilitate product decision making with the team\n\n* Consult on design adjustments the team makes based on research findings\n\n* Contribute to internal and external communications about the product\n\n* Guide and mentor other UX team members\n\n* Own research roadmap and program increment plans, in collaboration with CMS product owner and Ad Hoc product manager\n\n* Define scope for research efforts and make adjustments as needed\n\n* Occasionally work with BFD on their research needs. Most of the work here is about bridging the gap between the BFD team and other peering partner API teams\n\n\nQualifications\nMust have\n\n* Qualitative research experience - able to scope, manage, facilitate, and analyze research studies independently. Typical methods include moderated interviews, usability testing, analysis of support content.\n\n* Ability to self-manage complex projects and deliver quality work on time\n\n* Excellent written and verbal communication, presentation, and documentation skills\n\n* Experience interacting with complex stakeholder landscapes\n\n\nNice-to-have\n\n* UX design experience\n\n* Service design experience\n\n* Experience with metrics in AWS Quicksight\n\n* Experience with Adobe Analytics or other web analytics tools\n\n* HTML, CSS, and Markdown experience for reviewing and contributing to a Jekyll site\n\n* Familiarity with Sketch\n\n* Ability to work in Confluence, Jira, Github, Zoom, Google Apps, Airtable, Mural\n\n* Working knowledge of APIs as a concept\n\n* Knowledge of the FHIR standard\n\n\n\n Benefits\n\n\nCompany-subsidized Health, Dental, and Vision Insurance\n\nUse What You Need Vacation Policy\n\n401K with employer match\n\nPaid parental leave after one year of service\n\n\n\n\nAd Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.\n\nIn support of the Colorado Equal Pay Transparency Act, and others like it across the country, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $125,000-$140,000 Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.                                                                                Job Reference 2090 Fed Health Blue Button 2.0\n\n\n\n\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, API and Engineer jobs that are similar:\n\n $60,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWashington, District of Columbia, United States