\nWho We Are:\n\nSmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.\n\nWe pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:\n\n\n* Integrity: Always operate with honesty and transparency so we earn the trust of our clients.\n\n* Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.\n\n* Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought.\n\n\n\n\nJob Summary:\n\nSalesforce is a cornerstone tool of SmithRx’s business, for both GTM and customer service.  As such, the Salesforce team plays a foundational role at SmithRx, with the responsibility of creating, maintaining, and optimizing core business processes throughout the company.  \n\nThis Senior Business Systems Analyst will be the “founding BSA” role within the Salesforce team at SmithRx.  This team is currently composed of two Salesforce Admins and one Salesforce Specialist, with no dedicated business analyst support.  The Senior Business Analyst will play a key strategic and executional role collaborating with almost every team in the organization to improve our tools, products, and processes.  They will work closely with the Salesforce Admins and the stakeholder teams that the Salesforce team serves in order to ideate, define, plan, deploy, and optimize key projects.  \n\nThe Senior Business Analyst will be primarily focused on Salesforce initially, but may undertake BA duties for other business systems as the team evolves. \n\nWhat you will do:\n\n\n* Requirements Gathering:\n\n\n* Collaborate with stakeholders to understand business objectives and processes.\n\n* Conduct thorough analysis to gather and document detailed business requirements.\n\n\n\n\n\n* Salesforce Expertise:\n\n\n* Serve as a subject matter expert on Salesforce capabilities and best practices.\n\n* Provide recommendations on how to leverage Salesforce to meet business needs.\n\n\n\n\n\n* Solution Design:\n\n\n* Lead and facilitate discussions with relevant subject matter experts to drive effective solutions in Salesforce to address business requirements.\n\n* Collaborate with technical teams and Salesforce Admin & Eng  to ensure solutions align with overall architecture and design principles.\n\n\n\n\n\n* Planning and Execution:\n\n\n* Deliver quarterly, monthly and sprint planning. \n\n* Drive execution and status to deliver the plan and measure the impact.\n\n* Communicate planning, execution, impact status and risks. \n\n* Develop and maintain reports and dashboards to provide insights into business performance.\n\n\n\n\n\n* User Training and Support:\n\n\n* Conduct user training sessions to ensure effective utilization of Salesforce features.\n\n* Facilitate ongoing support to end-users and address any issues or concerns.\n\n\n\n\n\n* Data Management:\n\n\n* Call out the requirements needed to support data migration and integration activities within Salesforce.\n\n* Work with the Salesforce Admins to ensure data accuracy, consistency, and integrity within the system for projects on which the BA is contributing.\n\n\n\n\n\n* Collaboration and Communication:\n\n\n* Work closely with cross-functional teams, including Customer Success, Product, Tech, sales, marketing, and IT, to foster collaboration and ensure alignment with business objectives.\n\n* Communicate effectively with stakeholders at all levels, including presenting findings and recommendations to leadership.\n\n\n\n\n\n* Continuous Improvement:\n\n\n* Stay current with Salesforce updates and industry best practices.\n\n* Identify opportunities for process improvement and propose enhancements to existing Salesforce implementations.\n\n\n\n\n\n\n\n\nWhat you will bring to SmithRx:\n\n\n* Bachelor's degree in Business, Information Technology, or a related field.\n\n* Minimum of 6 years of experience as a Product Manager/Business Analyst with focus on Salesforce systems or enterprise CRMs.\n\n* Experience working with product engineering teams to help facilitate business solutions\n\n* Understanding of Salesforce object structure and Salesforce low-code solutions such as Flows and lightning enabled instances\n\n* Salesforce Administrator or Advanced Administrator or Salesforce Service Cloud  certification preferred.\n\n* Strong analytical and problem-solving skills.\n\n* Excellent communication and interpersonal skills.\n\n* Ability to work independently and collaboratively in a team environment.\n\n* Familiarity with Agile methodologies.\n\n* Experience with third-party integrations such as Conga, DocuSign, popular call center tools.\n\n\n\n\nWhat SmithRx Offers You: \n\n\n* Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance\n\n* Flexible Spending Benefits \n\n* 401(k) Retirement Savings Program \n\n* Short-term and long-term disability\n\n* Discretionary Paid Time Off \n\n* 12 Paid Holidays\n\n* Wellness Benefits\n\n* Commuter Benefits \n\n* Paid Parental Leave benefits\n\n* Employee Assistance Program (EAP)\n\n* Well-stocked kitchen in office locations\n\n* Professional development and training opportunities\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design and Senior jobs that are similar:\n\n $65,000 — $105,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

\nAt Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.\nWHAT YOU'LL WORK ON\n\nAs Qualia embarks on its next phase of growth, we are seeking a Sr. Customer Support Rep - Resware to help fuel our continued success and provide value to the customers of our robust, yet customizable Resware product. The Sr. Customer Support Rep - Resware will make it easier for our customers to operate our software while respecting their time and unique needs. The ideal candidate is obsessed with problem-solving and efficiently resolving customer issues. They are highly empathetic – they understand the stress that is inherent in the title and escrow business and are natural educators. They know they are our most valuable feedback mechanism for improving the product and take that job seriously. The ideal candidate for this role recognizes that our customers are the key ingredient to our success and embraces the responsibility of assisting them with their support issues in a positive, energetic, and timely manner. While not directly responsible for technical support, our staff has a natural inclination for troubleshooting or understanding technical tools and works alongside a separate technical support team.\nRESPONSIBILITIES\n\n\n* Provide timely and highly satisfactory customer service including identifying issues, recommending solutions, and offering workarounds, upgrades, or patch releases for problems that impact customer operations\n\n* Assist with testing and troubleshooting issues and translate between customers and our technical support and engineering teams\n\n* Offer focused training on proper/recommended use of the software as necessary to address customer inquiries and issues\n\n* Contribute to a work environment that fosters pride in being a part of a winning team and promotes personal growth\n\n* Maintain productivity and quality standards\n\n* Be responsible for the stewardship of sensitive customer information\n\n\n\nYOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH\n\n\n* You’ve worked directly in the real estate, title, and escrow business\n\n* 3 years of Admin experience with Resware\n\n* API and integration experience are preferred but not required\n\n* Excellent organization and interpersonal skills\n\n* Excellent verbal and written communication skills\n\n* Strong software skills\n\n* Customer service/support experience via phone and email\n\n* Ability to work with all levels of customers, including end-users, management, and executives\n\n\n\n\nCalifornia and Colorado Applicants: This role has a base annual salary of $80,000-$85,000 plus a competitive equity and benefits package. (Salary to be determined by relevant experience, location, knowledge, and skills of the applicant, internal equity, and alignment with market data.)\nWHY QUALIA\n\nQualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work.\n\nOur benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected.\n\nWe believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status.\n\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Testing and Senior jobs that are similar:\n\n $55,000 — $92,500/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSuperior, Colorado, United States