\nWho We Are\n\nCobalt was founded on the belief that pentesting can be better. Our pentests start in as little as 24 hours and integrate with modern development cycles thanks to the powerful combination of a SaaS platform coupled with an exclusive community of testers known as the Cobalt Core. Accepting just 5% of applicants, the Core boasts over 400 closely vetted and highly skilled testers who jointly conduct thousands of tests each year. \n\nOur award-winning, fully remote team is committed to helping agile businesses remediate risk quickly and innovate securely. Today, over 1,000 customers use Cobalt to run pentests on demand via Pentest as a Service, AKA PtaaS, a space which Cobalt pioneered (you could even say we wrote the book on it) and continues to lead. \n\nWe are looking for a passionate, driven, and experienced self starter to join our team as a Director, Customer Success. Reporting to the VP CS, Delivery and Services; you will be responsible for continuing to scale and innovate our Customer Success organization, taking it to the next level.\n\nWhat You'll Do\n\n\nHire, mentor, and direct the Customer Success and CS Operations organizations\n\nLead cross functional teams and customer centric strategies across Cobalt\n\nInnovate on what Customer Success means in the PtaaS market\n\nHumbly learn from your team, our customers, and our pentesters how we can improve - then execute\n\nMaintain a world class, high quality customer success model\n\nMaintain an 18 month strategy, metrics, forecast, and vision\n\nTrack and report strategically on key indicators of success\n\nCreate a “startup within a startup” environment of engagement, innovation, and a One Cobalt mindset\n\nPromote a feedback loop, as well as, insights on prioritization to the Product and Development teams to represent the voice of the customer and the needs of the customer-facing teams\n\nBe a culture carrier for Cobalt\n\n\n\n\nYou Have\n\n\n8+ years of Customer Success managerial experience\n\nExceptional team building, people, and mentoring skills\n\nWillingness to work in a fast paced, transparent, and diverse environment\n\nExperience leading global teams of 20 or more\n\nExperience forecasting and delivering on renewals and upsell targets\n\nEntrepreneurial mindset and desire to create a new category that changes the way pentesting is conducted and approached\n\nFlexibility to adjust to changing priorities on-the-fly\n\nStrong written and verbal communication\n\nDrive, no one needs to push you to excel; it’s just who you are\n\nA  strong desire to help and serve our customers and our community of pentesters: They win, so you win\n\nAbility to work remotely and manage remotely\n\n\n\n\nBonus If You Have\n\n\nPrior experience managing remote teams\n\nCS Operations experience\n\nSecurity or adjacent industry experience\n\nExperience in a high growth environment\n\n\n\n\nDiversity at Cobalt \n\nWith over 45 nationalities already at Cobalt (and counting) we respect and celebrate diversity! We’re proudly committed to equal employment opportunities regardless of your gender, religion, age, sexual orientation, ethnicity, disability, or place of origin. We support each other and are grateful for each Cobalter's contribution to our mission — let's make security dance! \n\nPlease apply even if you don't think you meet all of the criteria above but are still interested in the job. Nobody checks every box, and we're looking for someone excited to join the team.\n\nWhy You Should Join Us \n\n\nGrow in a passionate, rapidly expanding industry operating at the forefront of the Pentesting industry \n\nWork directly with experienced senior leaders with ongoing mentorship opportunities\n\nEarn competitive compensation and an attractive equity plan\n\nSave for the future with a 401(k) program (US) or pension (EU) \n\nBenefit from medical, dental, vision and life insurance (US) or statutory healthcare (EU)\n\nLeverage stipends for:\n\n\n\nWellness\n\nWork-from-home equipment & wifi\n\nLearning & development\n\nUnlimited books \n\n\n\nTreat yourself to paid remote lunches\n\nMake the most of our flexible, generous paid time off, and 16-weeks of paid parental leave \n\nWork remotely from anywhere in the US, the UK, or Germany\n\nExplore the world with our travel bonus payouts at your 2, 3, and 5 year anniversary \n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Amazon, Senior, SaaS, Engineer, Education, Sales, Developer, Digital Nomad, Legal, Internship, Web, Teaching, Video, API, Mobile, Python, Software, JavaScript, Ruby, Director and Travel jobs that are similar:\n\n $70,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States