Remote worker with 18+ years of experience - Last seen 1 month ago

Results-driven IT Support Manager with 15+ years of experience in technical support, IT operations, and system administration across North America, Africa, and the Middle East. Proven success in leading cross-functional teams to optimize IT service delivery, streamline troubleshooting processes, and enhance operational efficiency. Skilled in hardware/software maintenance, network security, cloud computing, and ITSM, with a track record of reducing downtime and improving end-user satisfaction.

Certified in Google IT Support and Data Analytics, leveraging data-driven insights and advanced technical knowledge to drive digital transformation and resolve complex IT challenges. Bilingual in Arabic and English, adept at fostering collaboration in multicultural environments and delivering impactful results on a global scale.

🛂 Nationality	🇪🇬 Egypt
🏡 Residency	🇹🇷 Turkey
📍 Location	🇹🇷 Turkey
Remote OK	rok.co/@moabdrabou
Telegram	Mo_Abdrabou
GitHub	moabdrabou
LinkedIn	https://www.linkedin.com/in/moabdrabou/
Skilled in	statistics mongodb sql data analysis data visualization data processing analytical skills powerpi tableau python swift critical thinking html5 css js react front end dev server administration active directory dhcp networking scripting debugging virtualization troubleshooting technical support customer service issue tracking infrastructure monitoring project management technical documentation mentoring leadership teamwork communication process improvement reporting multitasking self learning active listening office 365 microsoft dynamics crm operating systems software salesforce
Fluent in	arabicenglish
Preferred annual pay (min)	$30,000/year
Preferred hourly pay (min)	$15/hour
Last seen	1 month ago
Signed up	4 months ago
Badges	👨‍💻 Remote worker