Remote worker with 4+ years of experience - Last seen 4 months ago

I'm a reliable and empathetic customer support professional with a proven ability to solve problems efficiently while delivering an outstanding customer experience. I bring a unique blend of support, sales, and CRM expertise that allows me to not only resolve issues but also create value-driven interactions that build customer trust and loyalty.

My top skills include clear communication, active listening, persuasive problem-solving, and a calm, professional tone that helps de-escalate tense situations. I specialize in understanding customer needs, whether clearly expressed or not—and providing solutions that leave customers feeling heard, respected, and supported.

With hands-on experience across email, live chat, and phone support, I’ve handled both technical and non-technical customer inquiries in fast-paced, high-volume environments. I’m proficient with a range of CRM and helpdesk tools, including Zendesk, Freshdesk, Intercom, HubSpot, and Salesforce, which I’ve used to track interactions, manage tickets, escalate issues, and log customer feedback.

In addition to core support skills, I have a growing strength in sales and customer retention. I’m comfortable identifying opportunities to upsell or cross-sell products and features when they align with customer goals—always in a way that feels helpful, not pushy. I see every interaction as a chance to enhance satisfaction and deepen customer engagement.

Some of the key services I offer include:

Customer support via email, chat, and phone

CRM and ticketing system management

Light technical troubleshooting (non-coding)

Upselling and customer retention strategies

Help center and FAQ content creation

Customer onboarding guidance

Feedback tracking and reporting

Administrative and virtual assistant support

I’m especially interested in working on roles that blend support with business growth, such as customer success, retention, or support operations. I enjoy improving internal systems, building documentation, and creating workflows that make things smoother for both customers and teams. My ideal environment is structured, team-oriented, and mission-driven—where great service and continuous improvement are priorities.

At the core, I love helping people feel understood and solving problems with clarity and care. Whether it’s simplifying a complex issue, calming an upset customer, or offering a product that truly meets someone’s needs, I strive to make every interaction positive and impactful.

🛂 Nationality	🇳🇬 Nigeria
🏡 Residency	🇳🇬 Nigeria
📍 Location	🇳🇬 Nigeria
Remote OK	rok.co/@leesidumnuonline
LinkedIn	https://www.linkedin.com/in/dumnu-leesi
Skilled in	customer support email chat phone clear communication customer feedback tracking reporting crm toolszendesk freshdesk intercom hubspot salesforce
Fluent in	english
Preferred annual pay (min)	$5,000/year
Preferred hourly pay (min)	$10/hour
Last seen	4 months ago
Signed up	4 months ago
Badges	👩‍💻 Remote worker 🎨 Maker