Rackspace (NYSE: RAX), the #1 managed cloud company, helps businesses tap the power of cloud computing without the complexity and cost of managing it on their own. Rackspace engineers deliver specialized expertise, easy to use tools, and Fanatical Supp...
๐ family-service.org
๐ Founded in 1998
๐ฉโ๐ป 450 employees
๐งฑ Diversified Consumer Services
๐ฐ $75,000,000/y
๐บ๐ธ
United States
Minimum
$0k/year
๐ฐ 401(k)
๐ Distributed team
โฐ Async
๐ค Vision insurance
๐ฆท Dental insurance
๐ Medical insurance
๐ Unlimited vacation
๐ Paid time off
๐ 4 day workweek
๐ฐ 401k matching
๐ Company retreats
๐ฌ Coworking budget
๐ Learning budget
๐ช Free gym membership
๐ง Mental wellness budget
๐ฅ Home office budget
๐ฅง Pay in crypto
๐ฅธ Pseudonymous
๐ฐ Profit sharing
๐ฐ Equity compensation
โฌ๏ธ No whiteboard interview
๐ No monitoring system
๐ซ No politics at work
๐ We hire old (and young)
Regions
๐ Worldwide
โฐ๏ธ North America
๐ Latin America
๐ช๐บ Europe
๐ฆ Africa
๐ Middle East
โฉ Asia
๐ Oceania
Countries
๐บ๐ธ United States
๐จ๐ฆ Canada
๐ฌ๐ง United Kingdom
๐ฆ๐บ Australia
๐ณ๐ฟ New Zealand
๐ฎ๐ณ India
๐ต๐น Portugal
๐ฉ๐ช Germany
๐ณ๐ฑ Netherlands
๐ธ๐ฌ Singapore
๐ซ๐ท France
๐ญ๐ฐ Hong Kong
๐ง๐ท Brazil
๐ฌ๐ท Greece
๐ฆ๐ช United Arab Emirates
๐ธ๐ช Sweden
๐ต๐ฑ Poland
๐ช๐ธ Spain
๐ฒ๐ฝ Mexico
๐บ๐ฆ Ukraine
๐ฏ๐ต Japan
๐น๐ญ Thailand
๐จ๐ฟ Czechia
๐ท๐บ Russia
๐ฎ๐ฑ Israel
๐ซ๐ฎ Finland
๐จ๐ณ China
๐ฎ๐ฉ Indonesia
๐ฆ๐ซ Afghanistan
๐ฆ๐ฑ Albania
๐ฉ๐ฟ Algeria
๐ฆ๐ธ American Samoa
๐ฆ๐ฉ Andorra
๐ฆ๐ด Angola
๐ฆ๐ฎ Anguilla
๐ฆ๐ถ Antarctica
๐ฆ๐ฌ Antigua and Barbuda
๐ฆ๐ท Argentina
๐ฆ๐ฒ Armenia
๐ฆ๐ผ Aruba
๐ฆ๐น Austria
๐ฆ๐ฟ Azerbaijan
๐ง๐ธ The Bahamas
๐ง๐ญ Bahrain
๐ง๐ฉ Bangladesh
๐ง๐ง Barbados
๐ง๐พ Belarus
๐ง๐ช Belgium
๐ง๐ฟ Belize
๐ง๐ฏ Benin
๐ง๐ฒ Bermuda
๐ง๐น Bhutan
๐ง๐ด Bolivia
๐ง๐ฆ Bosnia
๐ง๐ผ Botswana
๐ง๐ป Bouvet Island
๐ฎ๐ด British Indian Ocean Territory
๐ง๐ณ Brunei
๐ง๐ฌ Bulgaria
๐ง๐ซ Burkina Faso
๐ง๐ฎ Burundi
๐ฐ๐ญ Cambodia
๐จ๐ฒ Cameroon
๐จ๐ป Cape Verde
๐ฐ๐พ Cayman Islands
๐จ๐ซ Central African Republic
๐น๐ฉ Chad
๐จ๐ฑ Chile
๐จ๐ฝ Christmas Island
๐จ๐จ Cocos Islands
๐จ๐ด Colombia
๐ฐ๐ฒ Comoros
๐จ๐ฌ Congo
๐จ๐ฉ DR Congo
๐จ๐ฐ Cook Islands
๐จ๐ท Costa Rica
๐ญ๐ท Croatia
๐จ๐บ Cuba
๐จ๐ผ Curaรงao
๐จ๐พ Cyprus
๐ฉ๐ฐ Denmark
๐ฉ๐ฏ Djibouti
๐ฉ๐ฒ Dominica
๐ฉ๐ด Dominican Republic
๐ช๐จ Ecuador
๐ช๐ฌ Egypt
๐ธ๐ป El Salvador
๐ฌ๐ถ Equatorial Guinea
๐ช๐ท Eritrea
๐ช๐ช Estonia
๐ช๐น Ethiopia
๐ซ๐ฐ Falkland Islands
๐ซ๐ด Faroe Islands
๐ซ๐ฏ Fiji
๐ฌ๐ซ French Guiana
๐น๐ฑ East Timor
๐น๐ซ French Southern Territories
๐ฌ๐ฆ Gabon
๐ฌ๐ฒ Gambia
๐ฌ๐ช Georgia
๐ฌ๐ญ Ghana
๐ฌ๐ฎ Gibraltar
๐ฌ๐ฑ Greenland
๐ฌ๐ฉ Grenada
๐ฌ๐ต Guadeloupe
๐ฌ๐บ Guam
๐ฌ๐น Guatemala
๐ฌ๐ฌ Guernsey
๐ฌ๐ณ Guinea
๐ฌ๐ผ Guinea Bissau
๐ฌ๐พ Guyana
๐ญ๐น Haiti
๐ญ๐ฒ Heard Island and McDonald Islands
๐ญ๐ณ Honduras
๐ญ๐บ Hungary
๐ฎ๐ธ Iceland
๐ฎ๐ท Iran
๐ฎ๐ถ Iraq
๐ฎ๐ช Ireland
๐ฎ๐ฒ Isle of Man
๐ฎ๐น Italy
๐จ๐ฎ Cote d'Ivoire
๐ฏ๐ฒ Jamaica
๐ฏ๐ช Jersey
๐ฏ๐ด Jordan
๐ฝ๐ฐ Kosovo
๐ฝ๐ฐ Kosovo
๐ฐ๐ฟ Kazakhstan
๐ฐ๐ช Kenya
๐ฐ๐ฎ Kiribati
๐ฐ๐ต North Korea
๐ฐ๐ท South Korea
๐ด Kurdistan
๐ฐ๐ผ Kuwait
๐ฐ๐ฌ Kyrgyzstan
๐ฑ๐ฆ Laos
๐ฑ๐ป Latvia
๐ฑ๐ง Lebanon
๐ฑ๐ธ Lesotho
๐ฑ๐ท Liberia
๐ฑ๐พ Libya
๐ฑ๐ฎ Liechtenstein
๐ฑ๐น Lithuania
๐ฑ๐บ Luxembourg
๐ฒ๐ด Macau
๐ฒ๐ฐ North Macedonia
๐ฒ๐ฌ Madagascar
๐ฒ๐ผ Malawi
๐ฒ๐พ Malaysia
๐ฒ๐ป Maldives
๐ฒ๐ฑ Mali
๐ฒ๐น Malta
๐ฒ๐ญ Marshall Islands
๐ฒ๐ถ Martinique
๐ฒ๐ท Mauritania
๐ฒ๐บ Mauritius
๐พ๐น Mayotte
๐ซ๐ฒ Micronesia
๐ฒ๐ฉ Moldova
๐ฒ๐จ Monaco
๐ฒ๐ณ Mongolia
๐ฒ๐ช Montenegro
๐ฒ๐ธ Montserrat
๐ฒ๐ฆ Morocco
๐ฒ๐ฟ Mozambique
๐ฒ๐ฒ Myanmar
๐ณ๐ฆ Namibia
๐ณ๐ท Nauru
๐ณ๐ต Nepal
๐ง๐ถ Caribbean Netherlands
๐ณ๐จ New Caledonia
๐ณ๐ฎ Nicaragua
๐ณ๐ช Niger
๐ณ๐ฌ Nigeria
๐ณ๐บ Niue
๐ณ๐ซ Norfolk Island
๐ฒ๐ต Northern Mariana Islands
๐ณ๐ด Norway
๐ด๐ฒ Oman
๐ต๐ธ Palestine
๐ต๐ฐ Pakistan
๐ต๐ผ Palau
๐ต๐ฆ Panama
๐ต๐ฌ Papua New Guinea
๐ต๐พ Paraguay
๐ต๐ช Peru
๐ต๐ญ Philippines
๐ต๐ณ Pitcairn Island
๐ต๐ซ Polynesia
๐ต๐ท Puerto Rico
๐ถ๐ฆ Qatar
๐ท๐ช Reunion
๐ท๐ด Romania
๐ท๐ผ Rwanda
๐ธ๐ญ Saint Helena
๐ฐ๐ณ Saint Kitts and Nevis
๐ฑ๐จ Saint Lucia
๐ต๐ฒ Saint Pierre and Miquelon
๐ป๐จ Saint Vincent and the Grenadines
๐ผ๐ธ Samoa
๐ธ๐ฒ San Marino
๐ธ๐น Sao Tome and Principe
๐ธ๐ฆ Saudi Arabia
๐ธ๐ณ Senegal
๐ท๐ธ Serbia
๐ธ๐จ Seychelles
๐ธ๐ฑ Sierra Leone
๐ฒ๐ซ Saint-Martin
๐ธ๐ฝ Sint Maarten
๐ธ๐ฐ Slovakia
๐ธ๐ฎ Slovenia
๐ธ๐ง Solomon Islands
๐ธ๐ด Somalia
๐ฟ๐ฆ South Africa
๐ฌ๐ธ South Georgia and the South Sandwich Islands
Rackspace is hiring a Remote Systems Operations Administrator I Windows
\nJOB DESCRIPTION:\nSystems Operations Admins are crucial to delivering a great customer experience; they are the first point of contact and are expected to provide technical support and resolution to our customers over phone and support tickets. They are responsible for managing the Rackspaceโs global support ticket queues and first line resolution to issues in scope. They are expected to display good judgment in decisions they make, creating and maintaining customer loyalty by going above and beyond the customerโs expectation. They are critical in helping us deliver a FANATICAL experience.\nAs a Systems Operations Admins you will play a key part in resolving and, when required, escalating technical issues for customers via phone and ticketing. \nYou will act as a positive role model for colleagues within your team, striving to live the Rackspace Core Values.\n \nJOB REQUIREMENTS:\nKey Accountabilities\nInitial investigation and resolution of technical requests and monitoring alerts.\nPhone resolution for issues in scope of role and in accordance with team playbook guidelines\nTakes ownership and works on intra-team escalations (phone/ticket)\nEscalates support requests according to escalation procedures \nSecond rollover point for inbound customer calls\nIncident management (identification, assist in managing and escalation)\nAd hoc queue management\nEnsuring we adhere to customer & SLA commitments\nProviding Fanatical Support in all of the above\n \nKey Performance Indicators\nKPIs Include (not limited to):\n80%: Ticket & Phone Contribution: Standard day to day will be spent in normal workflow: Working as a team to serve our customers means that we are all contributing towards this goal.\n20%: Other duties assigned by leadership team (e.g knowledge base / process improvement, career development).\nContribute to Fanatical Experience: Feedback received by customers showing their appreciation of the Fanatical Support you have directly provided or influenced\n \nPERSON SPECIFICATION: \nPersonal: \nPrevious experience working in a related field or educated to degree level or equivalent. \nSelf-motivated with a strong desire to learn and improve both technical and โpeopleโ skills.\nStrong verbal and written communication skills.\nStrives or performance improvements in oneself and peers.\nLeads by example and motivates team members.\nOrganizational skills with the ability to provide quality at pace.\nAbility to work at a team level as well as an individual level.\nAbility to interact confidently with more senior / skilled areas of the business.\nAble to communicate constructive feedback effectively.\nAbility to adapt to changing business / technology requirements.\n \nTechnical: \nCompulsory\nBasic troubleshooting knowledge, specializing in Enterprise Windows OS.\nAbility to provide increased level of investigation into CPU usage, memory, disk usage using appropriate OS specific tools or commands.\nBasic understanding of OS specific webhosts and database technologies (e.g. MSSQL / IIS).\nIntermediate understanding of SSL & DNS\nIntermediate understanding of Active Directory.\n\n\n\n\n\n\n\nAbout Rackspace Technology\nWe are the multicloud solutions experts. We combine our expertise with the worldโs leading technologies โ across applications, data and security โ to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.\n \n \nMore on Rackspace Technology\nThough weโre all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior and Senior jobs that are similar:\n\n
$40,000 — $80,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nIndia - Remote
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Rackspace is hiring a Remote Job Opportunity AWS Devops
\nKey Responsibilities\nยท Automate deployments utilizing custom templates and modules for customer environments on AWS. \nยท Architect AWS environment best practices and deployment methodologies.\nยท Create automation tools and processes to improve day to day functions.\nยท Educate customers on AWS and Rackspace best practices and architecture.\nยท Ensure the control, integrity, and accessibility of the cloud environment for the enterprise Lead Workload/Workforce Management and Optimization related tasks.\nยท Mentor and assist Rackers across the Cloud Function.\nยท Quality check development of technical training for all Rackers supporting Rackspace Supported CLOUD Products.\nยท Provide technical expertise underpinning communications targeting a range of stakeholders - from individual contributors to leaders across the business.\nยท Collaborate with Account Managers and Business Development Consultants to build strong customer relationships.\nTechnical Expertise\nยท Experienced in solutioning and implementation of Green field projects leveraging IaaS, PaaS for Primary site and DR.\nยท Near expert knowledge of AWS Products & Services, Compute, Storage, Security, networking, etc. \nยท Proficient skills in at least one of the following languages: Python, Linux, Shell scripting.\nยท Proficient skills with git and git workflows.\nยท Excellent working knowledge of Windows or Linux operating systems โ experience of supporting and troubleshooting issues and performance.\nยท Highly skilled in Terraform/IaC, including CI/CD practices.\nยท Working knowledge in Kubernetes.\nยท Experience in designing, building, implementing, analysing, Migrating and troubleshooting highly available systems.\nยท Knowledge of at least one configuration management system such as Chef, Ansible, Puppet or any other such tools.\nยท Understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services.\nยท Knowledge in the application of current and emerging network software and hardware technology and protocols.\nSkills\nยท Passionate about technology and has a desire to constantly expand technical knowledge.\nยท Detail-oriented in documenting information and able to own customer issues through resolution.\nยท Able to handle multiple tasks and prioritize work under pressure.\nยท Demonstrate sound problem-solving skills coupled with a desire to take on responsibility.\nยท Strong written and verbal communication skills, both highly technical and non-technical.\nยท Ability to communicate technical issues to nontechnical and technical audiences.\n \nEducation\nRequired Bachelorโs degree in Computer Science or equivalent degree.\nCertifications\nRequires all 3 Associate level Certificates in AWS or professional level certificate.\nExperience\n7+ Years of total IT experience\n5 + Years. Of experience on AWS Cloud & Devops tools.\nPhysical Demands\nยท May require work on non-traditional shifts. Should be able to work in 24*7 environments.\nยท A willingness to work weekends and/or holidays when required as the business dictates.\n \n\n\n\n\n\n\n\nAbout Rackspace Technology\nWe are the multicloud solutions experts. We combine our expertise with the worldโs leading technologies โ across applications, data and security โ to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.\n \n \nMore on Rackspace Technology\nThough weโre all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to DevOps, Cloud and Linux jobs that are similar:\n\n
$45,000 — $80,000/year\n
\n\n#Benefits\n
๐ฐ 401(k)\n\n๐ Distributed team\n\nโฐ Async\n\n๐ค Vision insurance\n\n๐ฆท Dental insurance\n\n๐ Medical insurance\n\n๐ Unlimited vacation\n\n๐ Paid time off\n\n๐ 4 day workweek\n\n๐ฐ 401k matching\n\n๐ Company retreats\n\n๐ฌ Coworking budget\n\n๐ Learning budget\n\n๐ช Free gym membership\n\n๐ง Mental wellness budget\n\n๐ฅ Home office budget\n\n๐ฅง Pay in crypto\n\n๐ฅธ Pseudonymous\n\n๐ฐ Profit sharing\n\n๐ฐ Equity compensation\n\nโฌ๏ธ No whiteboard interview\n\n๐ No monitoring system\n\n๐ซ No politics at work\n\n๐ We hire old (and young)\n\n
\n\n#Location\nIndia - Gurgaon
๐ Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.