\nRainFocus, one of the most innovative software companies, is in search of an exceptional Senior Specialist PR and Communications.\n \nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\n\n\nAbout the Role\nAs the Senior Specialist of PR and Communications, you will support the Brand and Communications Team on all external and internal communication efforts for RainFocus. You will assist with ideating and executing the communications strategy, this includes employee communications, media relations, social media, community, and product work, telling a consistent story across RainFocus’ channels and through media outreach efforts. Our ideal candidate must be strong on the tactical and execution level, assist with strategy development, and be an excellent communicator with confident presentation and organizational skills. Reporting directly to the Manager of PR and Comms, and working closely with the marketing team, you will have an opportunity to own a wide variety of projects that expand your skills and develop new ones in a rapidly growing business.\n\n\n\nDoes This Sound Like You?\n* You are a storyteller with solid experience in communications, PR, and social media\n* You can translate complex ideas into clear, compelling, and thoughtful messaging\n* You’re able to work with multiple teams and stakeholders to craft pitches and stories\n* You enjoy cultivating relationships with media in support of growing a brand and telling forward-thinking stories\n* You thrive in a team environment, collaborating across departments and disciplines to get the best possible outcome\n* You’re not afraid to speak up, share ideas, and try new things, even if they fail\n* You enjoy what you do, and that enjoyment spreads to those you work with\n\n\n\nEssential Responsibilites\n* Support PR activities in collaboration with internal stakeholders and our PR agency\n* Collaborate with agency team to craft and implement effective and impactful campaigns and programs\n* Write compelling pitches that tell the RainFocus story\n* Engage and maintain relationships with top-tier and trade media, bloggers, and influencers to generate coverage\n* Monitor trends and make recommendations to adjust the communications strategy and insert RainFocus in relevant conversations\n* Create engaging content for RainFocus’ social media channels to drive engagement, grow followers, and reach targeted audiences\n* Lead RainFocus’ LinkedIn executive thought leadership program for select C-suite members\n* Align internal communication messages and ensure consistency across all mediums and with external communication messages\n* Support employee advocacy efforts\n* Produce high-quality content that engages external audiences and builds brand recognition\n* Measure and report on the performance of our communications efforts, including traditional and social media\n\n\n\nRequired Skills and Experience\n* 5+ years of experience in communications or public relations, either in-house or with an agency; B2B tech experience is a plus\n* Bachelor’s degree in marketing, communications, or related field\n* Strong strategic thinking, problem solving, technical, and analytical skills\n* Excellent written and verbal communication skills, with a knack for storytelling and the ability to create compelling content for various audiences across earned and owned channels\n* Demonstrated ability to develop and manage relationships with media and influencers\n* Strong understanding of all primary social media platforms\n* Experience working collaboratively with cross-functional teams and multiple stakeholders\n* Proven track record of managing projects from strategy to execution\n* Strong organizational skills with a keen attention to detail and the ability to work efficiently\n* Eagerness to monitor trends, competitors, and industry news to inform communications strategy\n* Motivated, confident, determined professional with great integrity and judgment who meets challenges head-on\n* Experience working with media monitoring and measurement tools\n* Experience with social media management tools\n\n\n\n\n\n\nWhy work at RainFocus?\nAt RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.\n\n\nAs a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. \n\n\nWhat are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Marketing jobs that are similar:\n\n $55,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAny State

\nRainFocus, one of the most innovative software companies, is in search of an exceptional Digital Marketing Manager.\n \nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\n\n\nAbout the Role\nAs a Manager, Digital Marketing you will lead the strategy for lead acquisition programs, paid campaigns, and digital activities across RainFocus’ online platforms, and is responsible for bringing to life the digital marketing strategy to deliver against key performance indicators (KPIs) and business goals. The Manager works in close collaboration with internal teams to understand and recommend how internal workflows should align to marketing strategies in terms of generating awareness, bringing new leads, increasing user engagement, and actively moving users through the funnel. In this capacity, the Manager also defines key metrics to measure channel effectiveness and optimize paid efforts to deliver return on investment (ROI), and act as a change agent across stakeholders to implement optimizations and best practices.\n\n\n\nEssential Responsibilities\n* Oversee paid digital campaign channels and performance, including but not limited to Google Adwords, Demandbase, and social platforms like Facebook, LinkedIn, and Youtube\n* Create successful, repeatable campaign strategies in partnership with Marketing teams, including targeting recommendations, channel distribution, and post-lead acquisition workflow to drive optimal conversion rates, meetings, and pipeline\n* Forecast results/targets utilizing real-time platform and Customer Relationship Management system (CRM) data to assist internal teams with budget allocation and strategic planning\n* Prepare and report in a regular cadence performance for campaigns, channels, KPIs, and business goals and highlight key areas of importance and recommended optimizations\n* Establish and maintain a testing strategy across all properties, including ad creative, landing pages to prove hypotheses and scale improvements, learnings across marketing teams\n* Make recommendations on the ongoing website strategy, including technical and content recommendations, to improve SEO, user experience\n* Manage various campaign requests in a timely manner across marketing stakeholders, including agency timelines, review coordination, and performance reporting\n* Support internal teams with the delivery of acquisition and business goals\n* Maintain a deep understanding of the competitive landscape across RainFocus’ business lines to identify gaps and take advantage of opportunities\n* Develop and define metrics, procedures, and workflows in collaboration with applicable stakeholders to launch campaigns, track performance, and drive efficiency\n* Benchmark current marketing activities, practices, performance, and develop a long-term strategy and associated recommendations for continual improvement.\n\n\n\nRequired Skills and Experience\n* Bachelor’s degree required (in Marketing, Marketing Analytics, Business preferred); or an equivalent combination of education and experience\n* A minimum of 3 years of digital marketing experience; agency experience a plus\n* A minimum of 3 years’ experience in a B2B marketing environment\n* Hands-on experience with Google AdWords, Facebook, and LinkedIn\n* Experience translating campaign goals to multi-channel, digital strategy targeting key personas\n* Strong collaboration and leadership skills, with the ability to work cross functionally and bring alignment amongst stakeholders\n* Advanced analytical and storytelling skills\n* Advanced knowledge of search engine marketing and SEO best practices\n* Experience reporting on marketing performance, and communicating marketing insights that impact sales outcomes\n* Strong project management skills and ability to manage competing priorities and deadlines\n* Proficient with Google Analytics and other web analytics reporting platforms\n* Strong written, verbal communications and presentation skills\n* Experience with ad and content syndication platforms preferred (i.e. Youtube, Bing Ads, or ABM-providers)\n* Experience with marketing automation and CRM platforms preferred (i.e. Marketo, Salesforce, Drift)\n* Demand generation or customer lifecycle marketing support experience preferred\n\n\n\n\n\n\nWhy work at RainFocus?\nAt RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.\n\n\nAs a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. \n\n\nWhat are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Education, Marketing and Sales jobs that are similar:\n\n $40,000 — $70,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAny State

\nRainFocus, one of the most innovative software companies, is in search of an exceptional Sr. Full Stack Software Developer. \n\n\nAbout RainFocusRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\n\n\nAbout the RoleA Senior Full Stack Developer architects and develops enterprise-grade web applications using Java and React, helps to lead small teams, and plays a key role in mentoring other developers. \n\n\nWe need collaborative, energetic team members who are capable of becoming experts in RainFocus products, industry best practices, and who work well within small, focused teams.  Our senior developers are thought leaders within the Technology organization and often assume additional responsibilities to mentor, train and build the development skill set with their peers.\n\n\n\nResponsibilities:\n* Develop and maintain our core product set with a focus on usability, security, and scalability\n* Work closely with Product Management to deliver high-quality products to our customers\n* Develop advanced prototypes for new innovations\n* Implement full-stack features from database design to services and APIs to the user-interface\n\n\n\nQualifications:\n* 7+ years of professional software development experience\n* Experience peer reviewing code while providing feedback and improvements\n* Experience architecting complex solutions, then projecting your vision and thought process to other developers\n* Very strong written and verbal communication skills\n* Experience with Agile Software Development methodologies\n* Experience in Object-Oriented design and programming.\n* Experience in RDBMS (MySQL, Oracle, MSSQL, etc.) including database design and advanced SQL\n* Experience with front-end development using a modern JavaScript framework such as React, Angular, or Vue.\n\n\n\nPreferred skills:\n* Experience with Struts2 MVC, Spring Framework\n* Experience integrating with 3rd party systems via APIs\n* Team Lead Experience\n\n\n\nPersonal characteristics:\n* The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus.\n* They will need to be comfortable working in a fast-paced, challenging, and dynamic environment.\n* Additional personal qualities include: Team-player, Self-motivated and Strong Communicator.\n\n\n\n\n\n\nWhy work at RainFocus?\nAt RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.\n\n\nAs a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. \n\n\nWhat are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, JavaScript, Java, Senior and Marketing jobs that are similar:\n\n $55,000 — $75,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLehi, Utah

\nRainFocus, one of the most innovative software companies, is in search of an exceptional Project Manager.\n \nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\n\n\nAbout the Role\nStrong project management is a key element of client success at RainFocus. Our project managers are given the autonomy, authority and responsibility of owning and driving project execution and value creation for our clients.\n\n\nThe Project Manager is a member of our client services team and works closely with clients and internal teams to deploy RainFocus software in support of their event lifecycle. This role plans and drives project implementation; identifies and manages project scope, goals and deliverables; defines tasks and required resources; and disentangles escalations to ensure achievement of project timelines and positive client outcomes.\n\n\nThis remote role can be located anywhere in the United States of America. Total travel could be up to 20% average 5-7 days in a row. The nature of the travel is being onsite at client events, which may include weekends.[1]  Travel may also include post-conference meetings or other client-driven meetings.\n\n\n\nHow You Will Contribute\n* Planning\n* Align with clients on key project milestones\n* Build and maintain project plans[1] \n* Identify and manage dependencies, risks and priorities\n* Coordinate multiple work streams to remove obstacles\n* Participate in pre-sales planning as a member of client account teams\n* Identify and engage appropriate resources across client and RainFocus teams\n\n\n\n* Communications\n* Document project activities and status\n* Communicate formal weekly status to client & RainFocus stakeholders o Communicate with event steering teams and executive-level committees\n* Co-facilitate workshops with clients and solution consultants and architects to define configuration requirements and capture action plans\n* Solicit feedback from clients and team members to drive prioritization\n* Coordinate post-event reviews between client and RainFocus account team\n* Surface decision points and escalations to stakeholders to remove obstacles\n\n\n\n* Change management\n* Provide change management support for first-year event clients\n* Ensure necessary training is provided to clients and partners to ensure effective adoption of new processes and technology\n* Identify impacts to the necessary roles or responsibilities within client teams and escalate resource constraints where needed\n\n\n\n* Project controls\n* Manage expectations, scope and priorities of implementation\n* Ensure that all project artifacts are captured and maintained\n* Monitor and manage project financial performance against targets\n* Manage and present change orders for customers to identify tasks and deliverables outside of the original scope of work project plans\n\n\n\nQualifications\n* 4+ years project management experience including skills in software implementation, schedule, cost, and risk management\n* Ability to utilize various project management tools to coordinate and manage complex projects\n* Strong written and verbal communication skills\n* Excellent interpersonal, organizational, analytical, and follow-up skills\n* Working knowledge of Google and Microsoft Office suite and familiarity with Smartsheet\n* Highly self-motivated, autonomous self-starter with excellent follow-through, and takes ownership\n* Strong technology acumen and a love of researching new solutions to enhance the event experience and improve event operations\n* Experience working in a consulting environment or client-facing role\n* Experience designing large-scale complex solutions without losing sight of the details\n* Highly detail oriented with proven ability to document systems and processes\n\n\n\nPreferred Qualifications\n* Event industry experience a plus\n* PMP certification a plus\n* Solution-oriented, positive, patient, and persistent in the face of technical and organizational challenges\n* Ability to take initiative\n* Challenger mentality with the ability to drive client discussions ● Ability to organize ambiguous ideas into concrete deliverables\n* Able to prioritize competing deadlines\n* Determined, strong and organized leader\n* Team-player\n* Self-motivated\n\n\n\n\n\n\nLocation/Travel\nThis remote role can be located anywhere in the United States of America.  Total travel could be up to 20%. The nature of the travel is being onsite at client events, which may include weekends, as well as postmortem and client-driven meetings.\n\n\nWhy work at RainFocus?\nAt RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.\n\n\nAs a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. \n\n\nWhat are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Marketing and Marketing jobs that are similar:\n\n $30,000 — $60,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLehi, Utah

\nRainFocus, one of the most innovative software companies, is in search of an exceptional Full Stack Developer.\n \nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\n\n\nAbout the Role\nA Full Stack Developer produces enterprise web-applications using Java, React, and SQL. This position helps lead small teams to develop and deliver high-quality SaaS solutions. This role also implements full-stack features from database design, to Services and APIs, to the user interface.\n\n\n\nEssential Responsibilities:\n* Develop and maintain our core product set with a focus on usability, security, and scalability.\n* Work closely with Product Management to deliver high-quality products to our customers.\n* Develop advanced prototypes for new innovations.\n\n\n\nRequired Experience/Skills & Attributes:\n* 3+ years of professional software development experience.\n* BS in Computer Science, a similar field, or equivalent experience\n* Very strong written and verbal communication skills\n* Experience with Agile Software Development methodologies\n* Experience with SCRUM\n* Experience in Object-Oriented design and programming.\n* Experience designing and developing REST API Endpoints.\n* Experience working with a Relational Database Management System, including database design and advanced SQL Queries.\n* Experience with front-end development using a modern JavaScript framework such as React, Angular, or Vue.\n\n\n\nPersonal Characteristics:\n* The best candidates for this position will need to have strong chemistry and a culture fit within RainFocus. They will need to be comfortable working in a fast-paced, challenging, and dynamic environment.\n\n\nAdditional personal qualities include:\n* Team-player\n* Self-motivated\n* Strong Communicator\n\n\n\nSuccess Measures:\n* A good steward of company resources.\n* Takes ownership of assigned tasks, and sees them through to completion.\n* Able to architect secure and scalable software solutions from written requirements.\n* Working as part of a team, gets sprint committed user stories across the finish line.\n* Displays a passion for improving existing code.\n\n\n\n\n\nLocation\nThis remote role can be located anywhere in the United States of America. Travel may be required.\n\n\nWhy work at RainFocus?\nAt RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.\n\n\nAs a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. \n\n\nWhat are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, SaaS, JavaScript, API and Marketing jobs that are similar:\n\n $70,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLehi, Utah

\nRainFocus, one of the most innovative software companies in the heart of Utah's Silicon Slopes, is in search of an exceptional VP of Client Success Operations.\n \nAbout RainFocus\nRainFocus cares about its employees, customers, and the world in which we live. Our rapidly growing team serves Fortune 500 companies like Adobe, Cisco, IBM, Oracle, VMware, and others to prepare and execute in-person, virtual, and hybrid events, across the world. Those events are delivered through our industry-disrupting software platform, with groundbreaking business intelligence, to elevate the attendee experience, streamline event operations, and accelerate marketing results. We are well-funded, growing fast, and building a company that is changing the market — it will be challenging, fun and exciting.\n\n\nAbout the Role\nThe VP, CS Operations will oversee and coordinate operational activities across Professional Services and Client Success teams to maximize efficiency and reduce cost. This includes defining and implementing structure and processes, assessing and managing Client Success specific tools and solutions, creating insights through analyses, and optimizing the workforce. The goal is to help scale the Client Success department and ensure all CS team members are providing maximum value on a daily basis in order to increase profit margins and drive customer satisfaction.\n\n\n\nEssential Responsibilities:\n* Develop and implement a strategic vision for the Client Success Operations department, aligning it with RainFocus’ goals of profitability, scalability, and repeatability.\n* Continuously partner with leaders of key functional areas within CS to review and understand pain points and gain alignment on operational priorities.\n* Identify, recommend, document, and implement new processes, technologies, and systems to create efficiencies and reduce cost. Develop transition plans and execute thoughtfully.\n* Design the future state for the Client Success Operations function including structure, roles, processes, tools/technology, and KPIs to monitor the efficiency and effectiveness of client service operations.\n* Act as liaison with the Business Operations team to define and roll out the necessary tools to enable all CS teams (including CS Ops) to meet objectives. Keep a pulse on emerging trends and technologies in CS operations.\n* Provide reporting and analysis related to established operations, staff capacity, key customer metrics, profitability, expenses, etc. Continuously monitor performance.\n* Direct the daily operations of the CS Operations team to ensure priorities and tasks are aligned with company goals. Serve as the escalation point for operational concerns and challenges for all of Client Success.\n* Recruit, interview, hire, and train all CS operations employees. Guide and coach staff through timely, constructive, and actionable feedback. Conduct performance reviews, salary reviews and all other personnel related activities including terminations if necessary.\n* Perform other duties as requested by the Chief Customer Officer\n\n\n\nQualifications\n* Bachelor’s Degree in Business or related field\n* 10+ years of leadership in SaaS organizations\n* Experience in professional services and/or customer success management\n* Proven efficiency in building and scaling Client Success and/or Professional Services teams\n* Proficient with Google Workspace apps (Sheets, Docs, Slides, etc.)\n* Knowledge of CS specific software/tools (ie. Gainsight, GetFeedback)\n\n\n* Familiarity with Salesforce functionality\n\n\n\nSkills & Attributes:\n* Excellent collaborator with leaders, peers, and team members to promote transparency and achievement of shared goals\n* Easily able to transition between strategizing, forecasting, and planning to rolling up sleeves and executing\n* Ability to influence change with stakeholders through storytelling rooted in factual data\n* Strong analytical skills and ability to translate insights into action\n* Always professional and constructive, maintaining a positive outlook\n\n\n* Inspiring leader that embraces change and continuous improvement\n* Holds self and team members to high standards\n* Lean champion; always looking for ways to reduce waste and eliminate redundancies\n* Superior organization, prioritization, and communication skills\n* Comfortable in a fast paced environment within a remote/hybrid organization\n\n\n\n\n\nLocation/Travel\nThis role is can be located anywhere in the US.  This position requires the ability to travel from time to time and to events anywhere in the country or world when needed.  10-15% travel is expected and a valid passport is required.\n\n\nWhy work at RainFocus?\nAt RainFocus we delight millions of attendees at large-scale events by delivering better insights, experiences, and marketing. We were able to pivot our product and services offering in 2020 to continue growing and serving new clients and events.\n\n\nAs a member of the RainFocus team, you will have the opportunity to experience first-hand the impact of our platform at events around the world. Additionally, RainFocus offers competitive salaries, competitive benefits, 401k, generous PTO, and countless other team building activities. \n\n\nWhat are you waiting for? Apply today! We need more talented, hard-working, fun-loving team members just like yourself! \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS and Marketing jobs that are similar:\n\n $77,500 — $140,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nLehi, Utah

The Security Compliance Analyst is a reliable member of a team and is eager to learn & grow. This position works in a team environment to support the company’s cybersecurity and data privacy program by working primarily on the program’s compliance component. \n\nFor example, this individual will have responsibility for maturing our compliance program, responding to clients’ questionnaires, taking a leading role in our audits and enforcing the company’s security and privacy policies. The Analyst will work closely with our Security & Privacy Team and contribute to all other components of our program.\n\nThe Analyst will be mentored and have opportunities for training and growth. As such, candidates are expected to have a strong desire to work in the cybersecurity and/or privacy fields, be willing to be mentored and take on responsibilities that will further their career growth.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to InfoSec and Analyst jobs that are similar:\n\n $70,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAny State