Overview \n\nThe Manager, Accounting will lead a high performing accounting team and the month-end close process on a timely basis, ensure integrity of the financial data, comply with US GAAP reporting standards, ensure proper internal controls implementation, drive process improvements, and support system implementations. The Manager, Accounting will play a critical role in developing and strengthening the internal control environment for our high growth, private equity backed business. While the business today operates primarily in the United States, the Company has acquired multiple businesses and expects to continue to expand via both organic and inorganic paths. This position will also play a critical role during the annual financial statement audit, tax compliance filings and business operations.\n\nThis position will report to the VP, Controller and is open to U.S.-based remote candidates (state-dependent) as well as in-office candidates in the Portland, OR metro area.\nWhat You’ll Be Accountable For \n1. Manage, mentor, and develop Ruby’s Accounting Team; provide management support and guidance to direct reports on deliverables and accounting strategies. Set and communicate team vision and motivate the team to success; measure accomplishments, hold people accountable, and give constructive feedback to facilitate professional development.\n2. Oversight of Accounts Payable, Accounts Receivable and General Accounting processes. Compete the full cycle duties for A/R and A/P.\n3. Manage the month-end close process; prepare timely and accurate financial statements and related analysis in accordance with Generally Accepted Accounting Principles (GAAP), including the review of account reconciliations, variance analysis, and research paper prepared by the Accounting Team.\n4. Develop, implement, maintain, and monitor strong accounting, policies and procedures. Improve internal controls, and systems for collecting, analyzing and reporting information to the organization in an efficient manner.\n5. Prepare, and review journal entries, transactions, monthly accruals, expense allocation recorded in the books. Review payroll, and employee benefit related journal entries.\n6. Manage banking operations. Provide guidance to Accounts Payable, review and approve vendor bills and check runs in accordance with Ruby procedures. Oversight of travel and expense management system and related operations.\n7. Responsible for the fixed asset process and subledger.\n8. Proficient in technical accounting memo documentation; develop, process, and prepare as needed.\n9. Help identify key requirements, evaluation, selection, and implementation/integration of systems necessary for both control and scalability.\n10. Prepare information requests related to the preparation of federal and state income tax returns.\n11. Manage financial statement preparation and annual audit process.\n12. Collaborate with cross-functional teams throughout the organization to ensure timely and accurate completion of key reporting activities.\n13. Partnering with a variety of vendors and platforms to complete accounting operations (e.g. expense management software, payroll providers, etc).\n14. Prepare and review payroll.\n15. Complete payroll liabilities reconciliations.\nKey Success Indicators\n\n\n* · Accuracy: You own core accounting processes and internal controls to ensure financial statements are accurate, of high integrity and in compliance with GAAP.\n\n* · On-Time Delivery: You ensure that deadlines are met. You prioritize and plan work activities across the accounting team, use time efficiently and complete the monthly close review process in a timely fashion for decision making.\n\n* · Data Integrity: Across all systems you have checks on data integrity and reconciliation to ensure complete and accurate reporting.\n\n* · Scalability: You leverage technology, processes and the efficient use of human resources to maximize throughput and free up space for growth, training and capacity of your team.\n\n\n\nYour Work DNA\n\n\n* You are excited about new challenges. You have an insatiable drive to make things better and are always looking at improving our accounting processes while also displaying a willingness to dive into the details and help wherever necessary.\n\n* You are proactive and have strong analytical skills with keen attention to detail in planning, organization and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another.\n\n* You love growth-stage companies, possess a scrappy, hands-on, roll-up-your-sleeves style, and embrace change.\n\n* You have strong interpersonal and communication skills and enjoy working with multiple cross functional disciplines.\n\n\n\nYour Background \n\n\n* Bachelor’s Degree in Accounting.\n\n* 5+ years of experience in accounting, showing progressive responsibilities, preferably within a startup or high growth company.\n\n* 2+ years of experience managing an accounting team.\n\n* 2+ years of experience in Public Accounting.\n\n* CPA or CPA eligible strongly desired.\n\n* Solid understanding of accounting principles and technical accounting skills with a detailed understanding of GAAP standards.\n\n* Thorough knowledge of general ledger accounting and account reconciliation.\n\n* Strong analytical and problem-solving skills.\n\n* Highly detail-oriented in a fast-paced work environment and the ability to manage and prioritize multiple projects simultaneously to achieve results.\n\n* Self-starter with the ability to work independently, communicate progress and execute effectively.\n\n* Working knowledge of ERP and Expense Management systems (NetSuite or Intacct is a plus).\n\n* Experience with ASC 606 revenue recognition is a plus\n\n* Advanced proficiency in Excel.\n\n* Excellent communication skills, both written and verbal, ability to communicate with individuals at all levels of the organization.\n\n\n\nThe Particulars\n\nWhen we find the right person, we like to put our best foot forward with a thoughtful and comprehensive offer. Fair and equitable compensation is a pillar of our Equity, Diversity, and Inclusion strategy and we prioritize pay equity across our teams.   \n\nThe salary range for this position is $110,000 to $130,000. We consider job level, geography, and the skills and experience you bring to the team. \n\nIn addition to a competitive base salary, Ruby offers a comprehensive benefits package including a bonus program, medical, vision and dental insurance, a generous paid time off program, an employee stock ownership program, traditional and Roth 401(k) plans with a company match, paid parental leave for new parents, a wellness reimbursement fund, Sabbatical program, EAP, and life and disability insurance.\n\nThis position is not eligible for employment in the following states: Alaska, Arkansas, Delaware, Idaho, Mississippi, New Hampshire, New Mexico, North Dakota, Ohio, South Carolina, Utah, Vermont, Virginia, and West Virginia. \nAbout Ruby\n\nRuby is a U.S.-based live virtual receptionist company that creates meaningful and timely connections between our customers and their clients using our award-winning technology with our best-in-class services team.  Trusted by more than 14,000 small businesses, Ruby delivers personalized customer experience solutions 24x7, 365 days a year giving critical time back in the day to our small business owners so they can freely pursue their purpose, cultivating diverse and thriving local economies. \n\nFounded in 2003, Ruby has earned national and global recognition with honors such as a 2022 Gold Stevie awards for CEO of the Year and Customer Service Employer of the Year, designation from Fortune magazine as a Best Small Company to Work For in the U.S., inclusion in the Inc. Best Workplaces, repeat Great Places to Work rankings and 14 consecutive years as one of Portland’s Fastest Growing Businesses.  Ruby has over 700 U.S based employees. To learn more, visit ruby.com. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Accounting, Travel, Payroll and Ruby jobs that are similar:\n\n $65,000 — $90,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAustin, Texas, United States

\nOverview\n\nAs members of Ruby’s Revenue Department, Customer Success Account Managers directly impact the success of Ruby company initiatives on a regular basis, working in a one-to-many, month-to-month subscription model. The CSM team is responsible for retention, cross-sell, up-sell, and expansion of their portfolio of SMB customers. Collaborating cross-functionally and acting strategically throughout the customer journey, Customer Success Account Managers ensure our customers see Ruby as an irreplaceable extension of their team. A fantastic career opportunity for experienced CSMs, new members of the team hit the ground running acting as growth accelerators and trusted advisors to their assigned customer base. \n\nThis position reports to the Director, Customer Success and is open to U.S.-based remote candidates (state-dependent) as well as in-office candidates in the Portland, OR metro area.\n\nWhat You’ll Be Accountable For\n\n* Own a portfolio of Ruby customers, ensuring their success, connection to Ruby’s value, and trust in our products and services, with a laser focus on retention and long-term customer growth.\n\n* Meet or exceed Monthly Recurring Revenue retention targets and specific activity targets (e.g. proactive calls, NPS, connections, follow-ups) while meeting CS department standards for response times and SLAs.\n\n* Take ownership of our company’s retention goals by proactively identifying, escalating, and resolving churn risk, as well as retain customers when a cancel is requested.\n\n* Exercise a variety of tactics, including building customer success plans and quarterly reviews, and proactively communicating via scheduled calls, video conferences, and email to educate customers, solve problems, and drive engagement with Ruby products and services, e.g. Chat, mobile/web app adoption, porting, etc.\n\n* Foster and leverage genuine relationships with customers to create Ruby advocates, build a pool of willing participants for marketing campaigns, promote word of mouth referrals, and generate and close cross-sell opportunities.\n\n* Evaluate where engagement and feature adoption are lacking, and design strategies for converting customers to Ruby super-users.\n\n* Be the voice of Ruby customers, soliciting feedback and sharing their requests to inform cross-functional initiatives to improve customer experience and increase their lifetime value with Ruby.\n\n* Stay up to date on Ruby’s processes and offerings, as well as industry and Customer Success best practices, and regularly share learnings and collaborate with teammates to help shape future playbooks.\n\n\n\n \n\nKey Success Indicators\n\n\n* You have a strong understanding and appreciation of the big picture, with the ability to articulate and rally behind Ruby’s business goals, our customers’ goals, and the work you do that impacts them.\n\n* Your ability to confidently anticipate your customer’s need makes some think you may be a mind-reader. Your ability to connect that need to a Ruby solution and paint a convincing picture of the value derived makes others think you might have been in Sales or Marketing in another life.\n\n* You are a logical thinker and use data, process documentation, and your gut instincts to extrapolate meaning and translate customer speak into sensible action items and usable instructions.\n\n* You can work independently, and are recognized for being resourceful, accountable, proactive, and productive.\n\n* You keep an eye out for opportunities to pitch in and extend your time and efforts when it can help the greater good. You are known for being collaborative, easy to work with, and dedicated to moving company initiatives forward as a team.\n\n* Escalations and tough conversations don’t phase you – you relish the challenge of finding new solutions and turning situations around with your listening, empathy, and excellent judgment.\n\n\n\n\n \n\nYour Background\n\n\n* Minimum 1-3 years of experience succeeding as a Customer Success Manager or Account Manager required with 1 year in a Customer Support role at a Technology company preferred.\n\n* Demonstrated ability to consistently meet or exceed individual and departmental goals, and performance metrics expectations in current role.\n\n* Driven by Ruby’s Mission, Vision, and a love of small businesses. A shining example of providing top-notch customer experiences.\n\n* Familiarity with CRM databases required, Salesforce preferred.\n\n* Excellent reliability and record of responsible attendance, including effective time management and prioritization skills.\n\n* Able to communicate confidently and effectively with diverse audiences over the phone, in writing, and in person.\n\n* Thrive when multi-tasking in a technology-driven environment, balancing inbound and project-based work, and managing multiple priorities simultaneously.\n\n* Experience and comfort with serving customers with high-urgency requests.\n\n* Proficient in a variety of MS Office applications, solid computer skills, and an ability and desire to learn new skills.\n\n* Track record of ongoing personal improvement, independent learning, and goal setting and achievement.\n\n\n\n\nWork Environment \n\nCandidates near Portland have the option to work from our beautiful open-concept office. Ruby requires employees to be fully vaccinated against COVID-19 and up to date on their booster before working in-office, full-time or hybrid. If an in-office environment isn’t for you or the distance is prohibitive, working from home is also an option for most positions, unless otherwise stated in the job ad. The position requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person or virtually, by phone and computer.  \n\nRuby participates in e-Verify where mandated by state or federal law, such as AZ. Feel free to ask us about this if you have any questions. \n\nRuby is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!\n\n \n\nAbout Ruby\n\nRuby is a U.S.-based live virtual receptionist company that creates meaningful and timely connections between our customers and their clients using our award-winning technology with our best-in-class services team.  Trusted by more than 14,000 small businesses, Ruby delivers personalized customer experience solutions 24x7, 365 days a year giving critical time back in the day to our small business owners so they can freely pursue their purpose, cultivating diverse and thriving local economies. \n\nFounded in 2003, Ruby has earned national and global recognition with honors such as a 2022 Gold Stevie awards for CEO of the Year and Customer Service Employer of the Year, designation from Fortune magazine as a Best Small Company to Work For in the U.S., inclusion in the Inc. Best Workplaces, repeat Great Places to Work rankings and 14 consecutive years as one of Portland’s Fastest Growing Businesses.  Ruby has over 700 U.S based employees. To learn more, visit ruby.com. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Salesforce, Video, Ruby, Marketing, Sales and Digital Nomad jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nTucson, Arizona, United States

\nOverview \n\nJoin a growing team with a passion for providing world-class service. As the Quality Assurance Manager, you will develop the quality assurance program in partnership with the Services leadership team. You will hire, coach, and develop quality assurance specialists, provide performance trend reports to senior leadership, and make recommendations to help determine department priorities. If you are an innovative leader that enjoys building programs from a clean canvas, this would be a great role for you!\n\nThe Quality Assurance Manager will report to the Senior Director of Services and can be located remotely within our operating states, or from our downtown Portland, OR office.\n\nWhat You’ll Be Accountable For \n\n* Hiring, coaching, and leading all Quality Assurance Specialists\n\n* Management and oversight of the Quality Assurance programs for assigned departments\n\n* Maintenance of quality systems in partnership with system admin\n\n* Coordinate Quality Assurance calibration and performance review meetings\n\n* Develop and implement quality assurance scorecards to achieve targeted performance measurement goals in support of business priorities\n\n* Overall ownership and accountability for the success of the quality assurance program\n\n* Initiate continuous process improvement by analyzing performance reports to identify trends and patterns that may interfere with achieving targets\n\n* Maintain records, prepare QA reports in a timely manner and present information to a variety of audiences\n\n* Complete compliance audits as outlined in call recording policies and procedures\n\n* Drive operational improvements and quality performance through productivity measurement, staff coaching, and technology enhancements\n\n* Maintain constant flow of communication with necessary information from/to all leadership and cross-functional partners regarding quality assurance matters\n\n\n\nYour Work DNA\n\n\n* You have a track record of strong critical thinking skills and exceptional decision-making ability even in the face of complex problems\n\n* Strong organizational, communication and leadership skills; able to drive performance through clear objectives and lead change\n\n* Ability to balance and prioritize a demanding workload and adapt to changing priorities. You work well and maintain composure under pressure\n\n* You have an eye for details and are attentive, accurate and focused in your work\n\n* You take seriously the responsibility of upholding confidentiality relating to information on employees or the company. Acting with integrity is a non-negotiable for you\n\n* You understand the impact your work has on others and hold yourself to a high standard of accountability and reliability\n\n* A highly motivated self-starter, you think outside-the-box and enjoy challenging the status quo to drive positive change\n\n* Collaborative team player with peers and leaders, with the ability to also deliver on objectives with autonomy\n\n* You have exceptional written and verbal communication skills with a proven ability to tactfully direct and influence diverse audiences\n\n* Ability to establish standards and best practices – developing policies, procedures, and workflows pertaining to quality assurance programs\n\n* You understand the importance of a happy and inclusive work environment, while implementing employee engagement activities\n\n\n\n\nYour Background \n\n\n* 5+ years of management and/or leadership experience which includes a minimum of 2 years managing quality teams\n\n* Experience in a contact center environment, including experience handling customer escalations and managing supervisors\n\n* Knowledge and experience with quality programs, with experience using Calabrio Quality Management preferred\n\n* Proficient in Microsoft Office applications (Word/Excel/PowerPoint)\n\n* Experienced in establishing standards and best practices – developing policies, procedures, and workflows pertaining to quality assurance programs\n\n* Experience in leading and growing a small operation to the next level preferred\n\n* Education: bachelor’s degree preferred\n\n\n\n\nAbout Ruby\n\nRuby is a U.S.-based live virtual receptionist company that creates meaningful and timely connections between our customers and their clients using our award-winning technology with our best-in-class services team.  Trusted by more than 14,000 small businesses, Ruby delivers personalized customer experience solutions 24x7, 365 days a year giving critical time back in the day to our small business owners so they can freely pursue their purpose, cultivating diverse and thriving local economies. \n\nFounded in 2003, Ruby has earned national and global recognition with honors such as a 2022 Gold Stevie awards for CEO of the Year and Customer Service Employer of the Year, designation from Fortune magazine as a Best Small Company to Work For in the U.S., inclusion in the Inc. Best Workplaces, repeat Great Places to Work rankings and 14 consecutive years as one of Portland’s Fastest Growing Businesses.  Ruby has over 700 U.S based employees. To learn more, visit ruby.com. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ruby, Microsoft and Senior jobs that are similar:\n\n $70,000 — $130,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAustin, Texas, United States

\nOverview\n\nAt Ruby, we are smitten with our customers, and rally our efforts to empower them to freely pursue their purpose. We know that investing in our small business customers and boosting their engagement can not only foster growth and meaningful connections but can also increase our customers’ lifetime value. We are seeking an engaging Customer Success Manager who cares deeply about cultivating customer relationships and has a laser focus on the health, retention, and expansion of their portfolio of accounts.\n\nThe Customer Success Manager role requires a thorough knowledge of our services, products, and support systems, as well as the ability to help our customers achieve success with Ruby solutions. The person we’re after is a solid post-sales expert who knows their way around technical troubleshooting, consults businesses on their goals with care and ease, and isn’t afraid to tackle upsell and cross-sell to level up their customers’ experiences.\n\nAs members of Ruby’s Revenue Dept, CSMs directly impact the success of Ruby company initiatives on a regular basis, working in a one-to-many, month-to-month subscription model. The CSM team is responsible for collaborating cross-functionally and acting strategically throughout the customer journey to ensure our customers see Ruby as an irreplaceable extension of their team. A fantastic career opportunity for experienced CSMs, new members of the team hit the ground running acting as growth accelerators and trusted advisors to their assigned customer base.\n\nThis position reports to the Director, Customer Success and is open to U.S.-based remote candidates (state-dependent) as well as in-office candidates in the Portland, OR metro area.\n\nWhat You’ll Be Accountable For\n\n* Own a portfolio of Ruby customers, ensuring their success, connection to Ruby’s value, and trust in our products and services, with a laser focus on retention and long-term customer growth.\n\n* Meet or exceed Monthly Recurring Revenue retention targets and specific activity targets (e.g. proactive calls, NPS, connections, follow-ups) while meeting CS department standards for response times and SLAs.\n\n* Take ownership of our company’s retention goals by proactively identifying, escalating, and resolving churn risk, as well as retain customers when a cancel is requested.\n\n* Exercise a variety of tactics, including building customer success plans and quarterly reviews, and proactively communicating via scheduled calls, video conferences, and email to educate customers, solve problems, and drive engagement with Ruby products and services, e.g. Chat, mobile/web app adoption, porting, etc.\n\n* Foster and leverage genuine relationships with customers to create Ruby advocates, build a pool of willing participants for marketing campaigns, promote word of mouth referrals, and generate and close cross-sell opportunities.\n\n* Evaluate where engagement and feature adoption are lacking, and design strategies for converting customers to Ruby super-users.\n\n* Be the voice of Ruby customers, soliciting feedback and sharing their requests to inform cross-functional initiatives to improve customer experience and increase their lifetime value with Ruby.\n\n* Stay up to date on Ruby’s processes and offerings, as well as industry and Customer Success best practices, and regularly share learnings and collaborate with teammates to help shape future playbooks.\n\n\n\n \n\nKey Success Indicators\n\n\n* You have a strong understanding and appreciation of the big picture, with the ability to articulate and rally behind Ruby’s business goals, our customers’ goals, and the work you do that impacts them.\n\n* Your ability to confidently anticipate your customer’s need makes some think you may be a mind-reader. Your ability to connect that need to a Ruby solution and paint a convincing picture of the value derived makes others think you might have been in Sales or Marketing in another life.\n\n* You are a logical thinker and use data, process documentation, and your gut instincts to extrapolate meaning and translate customer speak into sensible action items and usable instructions.\n\n* You can work independently, and are recognized for being resourceful, accountable, proactive, and productive.\n\n* You keep an eye out for opportunities to pitch in and extend your time and efforts when it can help the greater good. You are known for being collaborative, easy to work with, and dedicated to moving company initiatives forward as a team.\n\n* Escalations and tough conversations don’t phase you – you relish the challenge of finding new solutions and turning situations around with your listening, empathy, and excellent judgment.\n\n\n\n\n \n\nYour Work DNA\n\n\n* Ruby Reliability –I thrive on earning the trust of clients, co-workers, and our internal partners. I deliver high quality work on time and on task; I take the time to ensure procedures are followed creating continuity with our processes and customer satisfaction expectations are met if not exceeded.\n\n* Resolution Driven –I innovatively find solutions to challenges clients are experiencing by collaborating with management and interdepartmental subject matter experts that can source alternative and effective solutions to support our clients effectively strengthening out partnerships. We are in this together!\n\n* Collaborative mindset –I collaborate with others; I strive to share information openly; I actively listen and take time to empathize and understand the viewpoints and perspectives of others; I Fondly show recognition and appreciation for the contributions of others.\n\n* Integrity first approach –I am proud of the way I represent myself and Ruby every day and in every action; I act with good intentions; I have direct, honest, and open conversations while creating a positive work environment where open dialogue is appreciated and valued; I represent information and data accurately and completely.\n\n\n\n\n \n\nYour Background\n\n\n* Minimum 1-3 years of experience succeeding as a Customer Success Manager or Account Manager required with 1 year in a Customer Support role at a Technology company preferred.\n\n* Demonstrated ability to consistently meet or exceed individual and departmental goals, and performance metrics expectations in current role.\n\n* Driven by Ruby’s Mission, Vision, and a love of small businesses. A shining example of providing top-notch customer experiences.\n\n* Familiarity with CRM databases required, Salesforce preferred.\n\n* Excellent reliability and record of responsible attendance, including effective time management and prioritization skills.\n\n* Able to communicate confidently and effectively with diverse audiences over the phone, in writing, and in person.\n\n* Thrive when multi-tasking in a technology-driven environment, balancing inbound and project-based work, and managing multiple priorities simultaneously.\n\n* Experience and comfort with serving customers with high-urgency requests.\n\n* Proficient in a variety of MS Office applications, solid computer skills, and an ability and desire to learn new skills.\n\n* Track record of ongoing personal improvement, independent learning, and goal setting and achievement.\n\n\n\n\nWork Environment \n\nCandidates near Portland have the option to work from our beautiful open-concept office. Ruby requires employees to be fully vaccinated against COVID-19 and up to date on their booster before working in-office, full-time or hybrid. If an in-office environment isn’t for you or the distance is prohibitive, working from home is also an option for most positions, unless otherwise stated in the job ad. The position requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person or virtually, by phone and computer.  \n\nRuby participates in e-Verify where mandated by state or federal law, such as AZ. Feel free to ask us about this if you have any questions. \n\nRuby is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!\n\n \n\nAbout Ruby\n\nRuby is a U.S.-based live virtual receptionist company that creates meaningful and timely connections between our customers and their clients using our award-winning technology with our best-in-class services team.  Trusted by more than 14,000 small businesses, Ruby delivers personalized customer experience solutions 24x7, 365 days a year giving critical time back in the day to our small business owners so they can freely pursue their purpose, cultivating diverse and thriving local economies. \n\nFounded in 2003, Ruby has earned national and global recognition with honors such as a 2022 Gold Stevie awards for CEO of the Year and Customer Service Employer of the Year, designation from Fortune magazine as a Best Small Company to Work For in the U.S., inclusion in the Inc. Best Workplaces, repeat Great Places to Work rankings and 14 consecutive years as one of Portland’s Fastest Growing Businesses.  Ruby has over 700 U.S based employees. To learn more, visit ruby.com. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Salesforce, Ruby, Marketing, Sales, Design, Video and Digital Nomad jobs that are similar:\n\n $60,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSpringfield, Missouri, United States

\nOverview\n\nThe Relationship Manager is the business owner of a book of new and existing Ruby customers and leads the strategic relationship with each assigned account. The Relationship Manager is responsible for ongoing relationship management, monthly renewals and solution up-sells/cross-sells, focusing on retention and expansion. You will execute a high-touch customer journey process across multiple verticals, leveraging data to drive retention improvement initiatives to build predictable retention and cross-sell models that support Ruby’s market position as the leading virtual receptionist and chat services solution provider.\n\nThe Relationship Manager will have a passion for working with SMB customers to understand their business needs and how Ruby can deliver value in support of our growth and retention goals. This role consistent of a cadence of outreach to proactively manage our fastest growing customer base (high-volume plans) and ensure that we are equipped to service and support their needs. Supporting the company’s most strategic customer relationships, the AM will work hand-in-hand with all customer-facing teams across the organization, including Sales, Onboarding, Customer Support, Customer Success and our Customer Marketing Teams.\n\nThis position will report to the Director of Account Management and is open to U.S.-based remote candidates (state-dependent) as well as in-office candidates in the Portland, OR metro area.\n\nWhat You’ll Be Accountable For\n\n* Own a portfolio of Ruby’s largest customers, ensuring their success, connection to Ruby’s value, and trust in our products and services, with a laser focus on retention and long-term customer growth.\n\n* Meet or exceed Monthly Recurring Revenue retention targets and specific activity targets (e.g. proactive calls, NPS, connections, follow-ups) while meeting CS department standards for response times and SLAs.\n\n\n\n* Anticipate and secure renewal of all current customer contracts.\n\n* Execute on steps in cadence aligned to the high-touch customer journey that is designed based on tenure of account to Ruby.\n\n* Resolve complex problems for customers and proactively identify opportunities to deepen customer relationships and exceed expectations.\n\n* Partner with Sales and Onboarding Team to ensure successful customer transition and a wildly successful first 90 days with Ruby.\n\n* Organize, prepare, and conduct regular business reviews with customers to ensure alignment and expectations, demonstrate and reinforce the value of the customer’s investment.\n\n* Maintain a high-level of customer satisfaction as evidenced by NPS, word-of-mouth referrals and case studies.\n\n* Collaborate with members of the marketing, customer success and support, sales, technology, finance, and data science teams to identify areas for improvement.\n\n\n\nYour Work DNA\n\n\n* You have a strong understanding and appreciation of the big picture, with the ability to articulate and rally behind Ruby’s business goals, our customers’ goals, and the work you do that impacts them.\n\n* You seek to understand the why behind the ask and then use data to inform next-best actions.\n\n* You possess an internal competitiveness and natural curiosity to constantly strive for improved results.\n\n* You love the fast-paced environment of a growth-stage company, and possess a scrappy, hands-on, roll-up-your-sleeves approach.\n\n* You understand the needs and purchase behavior of small businesses, and the value of the human connection in business success.\n\n* You keep an eye out for opportunities to pitch in and extend your time and efforts when it can help the greater good. You are known for being collaborative, easy to work with, and dedicated to moving company initiatives forward as a team. \n\n* Escalations and tough conversations don’t phase you – you relish the challenge of finding new solutions and turning situations around with your listening, empathy, and excellent judgment.\n\n\n\n\nYour Background\n\n\n* Minimum 3+ years of relevant B2B technology customer success and/or account management experience; SaaS to SMB experience preferred.\n\n* Must have a strong analytical and quantitative skill set combined with a strength to analyze data, interpret, and translate results to produce actionable changes.\n\n* Demonstrated ability to consistently meet or exceed individual and departmental goals, and performance metrics expectations in current role.\n\n* The strength (and flexibility) to remain calm and focused in a fast-paced work environment and to demonstrate thoughtful leadership in assessing problems/opportunities and recommending solutions.\n\n* Familiarity with CRM databases required, Salesforce preferred.\n\n* Highly efficient team player, with the ability to also work independently in an ever evolving, fluid environment.\n\n* Bachelor’s degree in business, or related field or equivalent work experience in lieu of a degree.\n\n\n\n\nAbout Ruby\n\nRuby is a U.S.-based live virtual receptionist company that creates meaningful and timely connections between our customers and their clients using our award-winning technology with our best-in-class services team.  Trusted by more than 14,000 small businesses, Ruby delivers personalized customer experience solutions 24x7, 365 days a year giving critical time back in the day to our small business owners so they can freely pursue their purpose, cultivating diverse and thriving local economies. \n\nFounded in 2003, Ruby has earned national and global recognition with honors such as a 2022 Gold Stevie awards for CEO of the Year and Customer Service Employer of the Year, designation from Fortune magazine as a Best Small Company to Work For in the U.S., inclusion in the Inc. Best Workplaces, repeat Great Places to Work rankings and 14 consecutive years as one of Portland’s Fastest Growing Businesses.  Ruby has over 700 U.S based employees. To learn more, visit ruby.com. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to SaaS, Salesforce, Ruby, Marketing and Sales jobs that are similar:\n\n $70,000 — $110,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSeattle, Washington, United States

\nOverview  \n\nWe are looking for experienced a Full Stack - Senior Software Developer to help us create fantastic user experiences and advance multiple initiatives in both the engineering and product spaces. As a senior engineer, you will help shape the future of our software as we iterate and improve our existing microservices based, cloud-first, industry leading enterprise applications used by thousands of our customers daily. You will use your skills to develop cool new applications for both internal and external stakeholders in web-based technologies.\n\nThe Full Stack - Senior Software Developer will work within one of our Scrum teams and report to the team’s Engineering Manager. This position can be remote with the option of working out of our offices in the Portland, OR metro area, or fully remote (state-dependent). \n\n \n\nOur Technologies\n\n\n* Mobile\n\n\n* Swift, Kotlin, Java\n\n\n\n\n\n* Frontend   \n\n\n* Angular, Angular Material, Sass, React\n\n\n\n\n\n* Backend/Microservices\n\n\n* MariaDB, MongoDB, SQL Server\n\n* C#, JavaScript, TypeScript  \n\n\n\n\n\n\n\n\n \n\nWhat You’ll Be Accountable For  \n\n* Developing new C# microservices, APIs, and Angular web applications as a core member of a Scrum team.  \n\n* Maintaining and enhancing existing Angular applications, back end microservices and all associated software components.   \n\n* Sharing and documenting system and domain knowledge with other members of our team.  \n\n* Embodying the Agile mindset and supporting the Scrum framework to help the scrum team complete their sprints and increase and maintain a predictable velocity.\n\n* Work with Product Management to refine priorities and stakeholder needs.\n\n* Develop and maintain code quality standards and enforce them across the team.\n\n* Continually introduce architectural improvements and refactoring to the code baseline.\n\n* Write automated tests at the appropriate architectural level.\n\n* Provide frameworks, interfaces, and services that can be extended and reused for future requirements.  \n\n* Working collaboratively with other team members, including Product Managers, UX Designers, QA Engineers, and other Software Engineers within our Scrum process to develop efficient, reusable, and reliable software. \n\n\n\n \n\nKey Success Indicators \n\n\n* You are proud of the work you do and want to work for a company that shares your values.  \n\n* You are collaborative and have a reputation for doing what you say you’ll \n\n* You have solid communication skills and demonstrate the ability to explain complex technical issues to both technical and non-technical audiences.\n\n* You are deeply accountable for your work. Your passion for product ownership and track record of product development will prove critical to your success on our team.\n\n* You prioritize tasks with rapid development cycles, remain flexible and calm in the face of uncertainty, and drive vendors to deliver excellent results for time-critical issues.  \n\n* Others would point to you as someone they’d love to work with, and your innovative solutions inspire us all to do great work.  \n\n* You can extract big-picture ideas into workable processes and functional design.    \n\n* You jump at the opportunity to pitch in and feed the greater good; no job is too big or small when you can lend a helping hand. \n\n\n\n\n \n\n Work DNA\n\n\n* Strong analytical and problem-solving skills.  \n\n* Strong verbal and written communication skills.  \n\n* Strong organizational skills.  \n\n* Strong ability to mentor less senior engineers\n\n\n\n\n \n\nYour Background  \n\n\n* At least 5 years of professional experience in Software Development. \n\n* Experience with C#/.NET background; .NET Core a plus  \n\n* Experience with front-end web frameworks/libraries, such as Angular   \n\n* Strong relational database background (MS-SQL or MySQL/MariaDB preferred). \n\n* Experience with JavaScript/TypeScript.   \n\n* Experience designing and consuming RESTful services and working in a Service-Oriented Architecture.   \n\n* Familiarity with Git or another distributed version control system.   \n\n* Understanding of design patterns and SOLID principles.  \n\n* Experience with Docker/containerization, unit testing, CI/CD a plus.  \n\n* Experience with AWS or Azure a plus.  \n\n* A growth mindset, with the desire to constantly learn - and share - new knowledge\n\n\n\n\n \n\nWork Environment\n\nCandidates near Portland, OR have the option to work in our beautiful open-concept office. Ruby requires employees to be fully vaccinated against COVID-19 and up to date on their booster before working in-office, full-time or hybrid. If an in-office environment isn’t for you or the distance is prohibitive, working from home is also an option for most positions, unless otherwise stated in the job ad. The position requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person, by phone and computer. \n\nRuby participates in e-Verify; however, we adhere to state or federal laws & regulations regarding non-participation where applicable. Feel free to ask us about this if you have questions.\n\nRuby is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other status protected by federal, state, or local laws. We support and encourage diversity!\n\nApplicants must be authorized to work for any employer in the US. We are unable to sponsor or take over sponsorship of work visas at this time.\n\n \n\nAbout Ruby\n\nRuby is a U.S.-based live virtual receptionist company that creates meaningful and timely connections between our customers and their clients using our award-winning technology with our best-in-class services team.  Trusted by more than 14,000 small businesses, Ruby delivers personalized customer experience solutions 24x7, 365 days a year giving critical time back in the day to our small business owners so they can freely pursue their purpose, cultivating diverse and thriving local economies. \n\nFounded in 2003, Ruby has earned national and global recognition with honors such as a 2022 Gold Stevie awards for CEO of the Year and Customer Service Employer of the Year, designation from Fortune magazine as a Best Small Company to Work For in the U.S., inclusion in the Inc. Best Workplaces, repeat Great Places to Work rankings and 14 consecutive years as one of Portland’s Fastest Growing Businesses.  Ruby has over 700 U.S based employees. To learn more, visit ruby.com. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Design, Scrum, Git, Typescript, Angular, Ruby, Senior and Digital Nomad jobs that are similar:\n\n $62,500 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nTucson, Arizona, United States