About the Role\n\nWe are seeking a Customer Support Representative who will focus on handling partner and customer queries while ensuring a one-touch resolution experience. This role involves monitoring daily deliveries from fulfillment to completion and providing assistance to our users along the way. You will report to the Senior Supervisor, Partner Operations and work closely with other team members to maintain high standards of service.\n\n \n\nThe ideal candidate has a minimum of 2 years of customer service experience, particularly in handling complex customer interactions. You should be tech-savvy, adaptable, and passionate about delivering exceptional service in a fast-paced environment.\nWhat You'll Work On:\n\n\n* Assist users in their entire experience. \n\n* Efficiently address and solve user issues primarily via live channels (email, phone) while maintaining and exceeding KPIs.\n\n* Build connections and trust with our users, aiming for a first-time resolution.\n\n* Monitor daily deliveries, anticipate potential risks, and ensure on-time delivery and exceptional service.\n\n* Proactively solve issues using your knowledge and experience to make informed decisions.\n\n* Identify trends and provide constructive feedback to other teams as necessary.\n\n* Champion our partners and customers by identifying their needs and advocating for continuous improvement.\n\n\n\nYour Areas Of Expertise:\n\n\n* Minimum 2 years of customer service experience, including handling complex customer interactions.\n\n* Experience with CRM tools. (We use Zendesk)\n\n* Experience with TMS (Transportation Management Systems)\n\n* Excellent typing skills and the ability to navigate online tools and systems.\n\n* Strong written and verbal communication skills with a command of grammar and spelling.\n\n* Reliable and punctual with excellent time management skills.\n\n* Adaptability and a love for change in a fast-paced environment.\n\n* Bilingual in English and Spanish is strongly preferred.\n\n* Available full-time (40 hours / week):  We run a 7 day a week business so weekend availability is a must\n\n\n\n \nCompensation & Benefits: \n\nAt Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable.  total compensation consists of base hourly rate + bonus + benefits + perks.\n\nThe hourly pay for this position is $21.50/hour. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Senior jobs that are similar:\n\n $60,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nPhiladelphia, Pennsylvania, United States

\nAbout The Role:\n\nAs a Customer Service Advocate at Taskrabbit, you will embody our core competencies, creating a seamless and exceptional experience for every individual, be it a Client, Tasker, or Partner. Your approach is customer-obsessed, recognising the intrinsic value of each person and understanding that our business success is rooted in how we prioritise and treat everyone. You champion customer satisfaction with a perfect blend of urgency and genuine care, always emphasizing a customer-centric approach.\n\nResponsibilities:\n\n\n* Customer Obsessed:\n\n\n\n\n* Prioritise and champion customer satisfaction, ensuring a personalised and caring approach in every interaction.\n\n* Recognise the unique needs and concerns of customers, contributing to a positive and inclusive environment.\n\n* Strive for the right balance of urgency and genuine care, demonstrating a commitment to putting the customer at the centre of every decision.\n\n\n\n\n\nInsight/Metrics Driven:\n\n\n\n\n* Understand customer needs and preferences through direct interactions and feedback.\n\n* Use feedback to make informed decisions aimed at improving customer satisfaction.\n\n* Spot trends in customer inquiries and behaviour to better anticipate their needs.\n\n* Regularly assess and adapt your approach to ensure a positive customer experience.\n\n\n\n\n\nTrusted Resource:\n\n\n\n\n* Demonstrate a high degree of ownership and disciplined curiosity in addressing customer concerns.\n\n* Approach problem-solving with a solutions-focused mindset, proactively identifying and implementing effective resolutions.\n\n* Serve as a trusted resource, ensuring optimal customer satisfaction and problem resolution through proactive measures and efficient solutions.\n\n\n\n\n\n\n\n\n\n\nWe are looking for someone with:\n\n\n* Minimum of 1 year of experience in a customer service role.\n\n* Exceptional problem-solving skills, with the ability to navigate and resolve complex issues.\n\n* Strong sense of ownership and disciplined curiosity, driving proactive identification and implementation of effective resolutions.\n\n* Empathetic communication skills, with the ability to connect with customers on a personal level.\n\n* Demonstrated proficiency in communicating effectively and rapidly through both written and verbal channels.\n\n* Detail-oriented mindset with a commitment to delivering top-notch service.\n\n* Fluency in English and German is required.\n\n* Available full-time (40 hours / week). \n\n* Eligible to work in Poland, we will not support relocation for this position.\n\n\n\n\nShifts offered for this position are Central European Time (CET). Preference will be asked at time of interview, but cannot be guaranteed. Depending on business requirements your shift time or day off may change:\n\nCompensation & Benefits:\n\nAt Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks. The annual gross pay for this position is 92,000 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWarsaw, Masovian Voivodeship, Poland

About the Job\n\nThis role will be remote first with some travel through August 2025 with the expectation that employees will begin working 2 days per week in our dedicated office space in downtown SF starting September 2025.\n\nTaskrabbit is looking for a creative and analytical copywriter with a strong background in campaign writing and concepting, content strategy, brand building and storytelling. As Taskrabbit’s Marketing Copywriter you will concept and write across all of our marketing channels, including brand/TV/OOH campaigns, paid performance campaigns, email campaigns, in-store IKEA signage, partnership campaigns, lifestyle and SEO blog posts, website and landing page content, executive communications, organic social media content series, and more. You will plan, draft, edit, and publish content that supports brand and messaging strategy for Taskrabbit, including drafting a global editorial blog strategy, creating and updating a cross-functional content calendar, and constantly contributing ideas and aligning messaging for integrated marketing campaigns. You should understand the importance of succinct but clutter-breaking copy and keeping a consistent tone of voice, as well as best practices in video content and production in brand channels as well as a direct response environment. \n\nYou are a top-notch copywriter, editor, strategist, and creator who is also obsessed with understanding how effective your writing is through analysis of performance data. You have experience adapting campaign and content strategies for a global brand and understand the implications of localization across multiple markets as it impacts scope, timelines, and resources. Additionally, you should have your finger on the pulse of culture and current creative trends, to understand what kind of concepts not only engage and retain customers, but also convert new users for Taskrabbit. \n\nAs part of the Creative team within the broader Marketing team, you will work cross-functionally with internal business partners on strategy, idea generation and planning, and develop content that helps meet Marketing and company objectives. You also will work with external partners to develop and test new ideas and content programs. Overall, you are a self-starter who is able and excited to help expand our company’s global footprint and brand awareness.\n\nJoin us in transforming lives, one task at a time.\nWhat You’ll Work On: \n\n\n* Draft concepts, copy, and suggested treatments for brand campaigns, paid performance campaigns, email campaigns, video and radio scripts, OOH campaigns, printed flyers/direct mail, partnership campaigns, in-store IKEA signage, executive and internal communications, and organic social media content series.\n\n* Draft a global multichannel content strategy, create and update a cross-functional content calendar, execute content strategies, programs, content, and integrated campaigns, and drive initiatives to elevate and evolve the user experience, with the goal of driving web and app traffic, and acquiring and retaining users on both sides of the marketplace. \n\n* Provide project management to brief teams and produce deliverables, aligning content across channels and markets, ensuring that all content and campaign work is on brand and supports broader team and company goals.\n\n* Contribute to the strategy and execution of the Taskrabbit blog, writing and posting engaging content for both SEO content and lifestyle, partnership, and educational content on a frequent and consistent basis.\n\n* Own the content calendar and draft copy for Taskrabbit’s website home page updates, service pages or landing page content, and App Store/Google Play Store updates.\n\n* Proofread, edit and publish content from cross-functional teams or contractors as needed.\n\n* Use quantitative data to inform content and measure progress; work with channel managers to research, test, and optimize campaigns and content (value propositions, headlines, calls-to-action, concepts, etc.) to determine the most successful engagement formulas that maximize business impact. \n\n* Leverage the Taskrabbit community -- including Taskers, clients and our followers -- to generate, acquire and share high-quality user-generated content.\n\n* Regularly track, analyze, and report on the performance of editorial blog content and campaign copy across channels to the Creative team and greater Marketing department.\n\n* Must be a team player who owns the challenge and is not afraid to jump in and support on all team projects when needed. \n\n* Sound judgment, analytical abilities, and ability to determine solutions independently, think creatively, and implement rapidly.\n\n* Ability to think big, move fast and multitask – seamlessly switching between content creation, project management, copywriting, ideating, and strategizing. \n\n* Self-starter able to navigate ambiguity and provide solutions in a fast-paced start-up environment.\n\n* Develop and maintain strong cross-functional relationships, and liaise with the EU Marketing team on a consistent basis. \n\n\n\nYour Areas of Expertise:\n\n\n* 3+ years experience in conceptual copywriting and campaign writing with a strong track record of storytelling through different marketing channels (please be prepared to share a portfolio of your work)\n\n* Strong copywriting skills for brand and performance campaigns alike. Should be a skilled writer and verbal communicator, and a conceptual thinker with experience in drafting both long-form and short-form copy (blog posts, ad campaigns, email, social, video scripts, radio scripts, etc). \n\n* Digital marketing expertise, including familiarity with multiple traffic channels (e.g. blog, email, SEO, paid social).\n\n* Strong process and project management skills, with proven track record and ability to own and manage projects end-to-end to align teams and produce deliverables. \n\n* Culturally competent with an understanding of the localization process to develop and leverage content across multiple markets globally.\n\n* Data driven and highly analytical; able to continually evolve and improve using data to develop content.\n\n* Stellar organizational skills and ability to juggle multiple priorities and projects concurrently.\n\n* Demonstrated knowledge of WordPress, Asana, Looker, Google Analytics, CMS platforms. \n\n* Experience with online community building and engagement.\n\n* Undergraduate degree in communications, journalism/PR, marketing, English literature, or related field a plus. \n\n\n\nCompensation & Benefits:\n\nAt Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable. Total compensation consists of base pay + bonus + benefits + perks.\n\nThe annual gross pay range for this position is $65,000 - $90,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Writer, Copywriting, Travel, Video, SEO, Marketing and Non Tech jobs that are similar:\n\n $50,000 — $80,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco Bay Area, California, United States

About the Role\n\nWe are building a remote team of 15+ customer success representatives in Poland that will be in charge of improving conversions and reducing cancellations within our 6 European markets (UK, Germany, France, Spain, Portugal and Italy).  The Customer Success Representative will perform a range of activities on a daily basis such as increasing the fulfillment rate through dedicated tools, supporting Taskers in their registration flow with high-touch calls and intervening and providing your assistance where tasks in the funnels need it most.\n\nIn your work, you will be following comprehensive standard operating procedures following your official training and onboarding of each operational programme that you will join. We aim to live our values in every interaction and are looking for colleagues who care deeply about making everyday lives easier for our community.\n\nBased in Poland, this is a remote first position reporting to the Operations Team Lead. Join us in creating a better everyday life for everyday people.\nWhat You'll Work On:\n\n\n* Efficiently address & solve user issues primarily via email, chat, and phone while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.\n\n* Diligently take notes while performing your core duties and make suggestions to your team leader of how things can be improved.\n\n* Build connection and trust with your stakeholders, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate manner first time. \n\n* Be organised, accountable and responsible - using your resources to keep informed of all SOPs and programme changes as they occur.\n\n\n\nYour Areas Of Expertise:\n\n\n* Minimum 1 year of customer service experience, contact centre experience or similar.\n\n* Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.\n\n* Tech-curious, excellent typing skills and adaptable in navigating online tools and systems.\n\n* Excellent written & verbal communication skills: have a strong command of grammar and spelling.\n\n* Available full-time (40 hours / week).\n\n* Fluency in English.\n\n* Eligible to work in Poland, we will not support relocation for this position.\n\n\n\n\nCompensation & Benefits:\n\nAt Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable total compensation consists of base pay + bonus + benefits + perks\nThe annual base pay for this position is 78,000 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWarsaw, Masovian Voivodeship, Poland

About the Role:\n\nAs Lead Product Manager of our Payments and Risk team, you will be responsible for owning our global payments and risk platform. You will define the vision and strategy for improving our payments infrastructure, reducing payment processing costs, enabling our global clients to book their jobs easily, and reducing fraud losses. You will partner with stakeholders across different teams, including Partnerships, Trust & Safety, Legal, and Operations teams, to identify problems and opportunities, collaborate on solutions, and lead a cross-functional development team to execute and deliver value to our customers, partners, and business.\n\nOur ideal candidate is passionate about Taskrabbit, marketplaces, and the sharing economy, has experience shipping impactful products, and has led cross-functional teams to success. This candidate must also be personable, collaborative, and flexible, with the drive to manage complex projects across multiple stakeholder groups. You will have a significant impact on Taskrabbit and the customer experience of our clients and partners globally.\nWhat You'll Work On:\n\n\n* Own the payments and risk platform supporting Taskrabbit and our partners globally.\n\n* Develop and deliver the product roadmap for Payments & Risk to optimize booking rates, reduce payment processing costs, reduce fraud losses, and satisfy compliance and legal needs.\n\n* Drive product definition in collaboration with Engineering, Design, Data, and key business and operational stakeholders to deliver customer and business value quickly, with an eye toward balancing short-term improvements and longer-term investments.\n\n* Manage multiple products and priorities, and ensure your team is effective, healthy, and set up for success by establishing clear and measurable goals.\n\n* Clearly communicate the roadmap and outcomes to internal stakeholders, Taskrabbit senior leadership, and partners.\n\n\n\nYour Areas of Expertise:\n\n\n* You have a minimum of 5 years in the product management field. \n\n* You have at least 2+ years of direct experience leading payments and risk platforms.\n\n* You're an excellent collaborator who gathers input from many sources and distills it into a clear action plan, making and communicating trade-off decisions along the way.\n\n* You take a hypothesis-driven approach to product development and business growth and have a bias toward learning through doing. You know how to employ different types of tests to validate ideas before overinvesting in them.\n\n* You have good business sense and can see the big picture. You can see how impacting one lever in a complex system and marketplace affects many others. \n\n* You’re excellent at execution and consistently get things done, removing roadblocks and rolling up your sleeves whenever necessary to deliver value for our customers.\n\n* You inspire your teams by giving them context and focusing on clear, ambitious goals. You’re comfortable driving urgency and leading a team to quick, impactful decisions to achieve those goals.\n\n* You value clarity in communication and demonstrate that through writing and verbal communication.\n\n\n\nCompensation & Benefits\n\nAt Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable.  total compensation consists of base pay + bonus + benefits + perks.\n\nThe base pay range for this position is $136,000- $210,000. This range is representative of base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits. Final offer amounts may vary from the amounts listed above, and will be determined by factors including, but not limited to, relevant experience, qualifications, geography, and level. \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Senior and Senior jobs that are similar:\n\n $60,000 — $95,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan Francisco, California, United States

About the Role\n\nWe are building a remote team of 15+ customer success representatives in Poland that will be in charge of improving conversions and reducing cancellations within our 6 European markets (UK, Germany, France, Spain, Portugal and Italy).  The Customer Success Representative will perform a range of activities on a daily basis such as increasing the fulfillment rate through dedicated tools, supporting Taskers in their registration flow with high-touch calls and intervening and providing your assistance where tasks in the funnels need it most.\n\nIn your work, you will be following comprehensive standard operating procedures following your official training and onboarding of each operational programme that you will join. We aim to live our values in every interaction and are looking for colleagues who care deeply about making everyday lives easier for our community.\n\nBased in Poland, this is a remote first position reporting to the Operations Team Lead. Join us in creating a better everyday life for everyday people.\nWhat You'll Work On:\n\n\n* Efficiently address & solve user issues primarily via email, chat, and phone while maintaining & exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.\n\n* Diligently take notes while performing your core duties and make suggestions to your team leader of how things can be improved.\n\n* Build connection and trust with your stakeholders, going above and beyond to provide an exceptional experience, with the aim to resolve their queries in an appropriate manner first time. \n\n* Be organised, accountable and responsible - using your resources to keep informed of all SOPs and programme changes as they occur.\n\n\n\nYour Areas Of Expertise:\n\n\n* Minimum 1 year of customer service experience, contact centre experience or similar.\n\n* Excellent customer service skills: You must exhibit empathy, courtesy, kindness, efficiency, confidence and helpfulness.\n\n* Tech-curious, excellent typing skills and adaptable in navigating online tools and systems.\n\n* Excellent written & verbal communication skills: have a strong command of grammar and spelling.\n\n* Available full-time (40 hours / week).\n\n* Fluency in English & Italian.\n\n* Eligible to work in Poland, we will not support relocation for this position.\n\n\n\n\nCompensation & Benefits:\n\nAt Taskrabbit, our approach to compensation is designed to be competitive, transparent and equitable total compensation consists of base pay + bonus + benefits + perks\nThe annual base pay for this position is 90,000 PLN. This is the base pay only, and does not include any other total cash compensation amounts, such as company bonus or benefits.
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nWarsaw, Masovian Voivodeship, Poland

TaskRabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams.\nCommunications will always be conducted by taskrabbit.com domain names.\n\n\n* TaskRabbit is a remote-first company with employees distributed across the USA!\n\n* DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020\n\n* DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020\n\n\n\nAbout the Job\n\nThe Senior Financial Analyst will be a key member of the Finance team helping guide a rapidly growing technology company innovating at the intersection of data-driven digital marketplaces and the gig economy. The owner of this role will possess strong business acumen, advanced analytical skills, and a passion for operational finance. By partnering with operational teams and helping translate their work to financial impact using sophisticated and tailor-made models, you will help drive performance across the organization. You will perform complex analytical studies to support business objectives and provide recommendations to senior leadership. You are a highly motivated, analytical individual with a strong sense of ownership and business ethics to deliver quality work on a daily basis.\n\nJoin us in creating a better everyday life for everyday people.\nResponsibilities:\n\nWe are looking for someone with a demonstrated strong quantitative/analytical foundation above and beyond a command of financial planning and analysis. You will be expected to:\n\n\nPerform ad hoc financial and operational analyses in support of the Director of Strategic Finance and different business units.\n\nWork with highly analytical and quantitative teams such as Data and Pricing to evaluate data, derive insights, and tie directly to financial strategy\n\nRevamp reporting packages and modeling to provide high quality, accurate and actionable long-term financial planning. \n\nOwn, build, and maintain financial reports, models, and periodic forecasts.\n\nLead the development of short and long-term financial performance targets.\n\nIdentify opportunities to drive efficiencies and partner with the different business units to execute large-impact initiatives. \n\n\n\nQualifications:\n\n\nBachelor’s degree in Economics, Mathematics, Physics, Finance, Engineering or related field. MBA, CFA or equivalent desirable.\n\n4+ years of corporate finance and data analytics experience.\n\nStrong modeling skills - a spreadsheet wizard.\n\nDemonstrated experience applying analytical techniques such as regression, optimization, simulation, and statistical analyses is critical.\n\n\n\nExperience with programming, statistical packages, and/or valuation analyses are highly desirable.\n\n\n\nExperience in an earlier stage tech company - should be at ease in a fast-paced, technical environment and be familiar with engineering terminology and cadences.\n\nComfortable with creating crisp presentations aimed at driving strategic decisions and delivering these to senior leadership. \n\nSelf-starter with a determined mindset who can creatively solve problems.\n\nStrong interpersonal skills with the ability to be personable yet persistent.\n\nComfortable with ambiguity and effective at juggling multiple priorities simultaneously in a fast-paced environment.\n\nHighly motivated, enjoy working in teams, and thrive working independently.\n\nStrong written and verbal communication skills. \n\nExperience and comfort interacting with code, such as running SQL queries.\n\n\n\nAbout TaskRabbit\n\nTaskRabbit is a marketplace platform that conveniently connects people with Taskers to handle everyday home to-do’s, such as furniture assembly, handyman work, moving help, and much more. Acquired by IKEA Group - the world’s largest furniture retailer - in 2017\n\nAt TaskRabbit, we want to make your neighborhood a little more familiar. Whether it’s a handyman (or woman!), a housecleaner, moving help or delivery person, we’re imagining a world where everyone will have a go-to team to make everyday life easier. As a company we celebrate innovation, inclusion and hard work. \n\nAs a pioneer of the sharing economy, TaskRabbit was founded on the premise of neighbors helping neighbors. Since then, our network has grown to eight countries and 75+ cities, yet our core mission of creating a better everyday life for everyday people has remained the same.\n\nTogether with IKEA, we’re creating more opportunities for people to earn a consistent, meaningful income on their own terms by building lasting relationships with clients in communities around the world.\n\nWe are a group of mission-minded people. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially-minded and data-driven people who also have a passion for helping people do what they love - and have a ton of fun while they’re at it.\nYou’ll love working here because:\n\n\nTaskRabbit is a remote first company. We recognize that talented people live all over the world.\n\nCollaboration hub offices in San Francisco, Austin and London\n\nThe People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!\n\nSenior Leadership Team 75% women\n\nDirector Level 86% Diverse \n\nThe Values. \n\n\n\nCare Deeply. We take time to be present and partner with our team and communities. \n\nLevel Up. We navigate through ambiguity and go the extra mile.\n\nBe A Better Neighbor. We build a diverse and sustainable community and encourage all voices.\n\nLead The Future Together. We value entrepreneurship and are inspire by action.\n\n\n\n\n\nThe diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up more than half of our team and leadership, and we strive to recruit and retain employees from all over the world.\n\n\n\nThe perks. TaskRabbit offers comprehensive medical, dental, vision 100% covered for employees, 401k plan with company matching,  generous and flexible vacation and holiday time off, commuter benefits, learning and development opportunities, career development trainings, monthly TaskRabbit product stipends, IKEA discounts, weekly meditations, and a dog-friendly office.\n\n\n\nEqual Opportunity Employer\n\nTaskRabbit is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. TaskRabbit is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. \n\nTaskRabbit will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.  \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Finance, Senior, Analyst and Non Tech jobs that are similar:\n\n $60,000 — $115,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nCharlotte, North Carolina, United States

\nAbout TaskRabbit\n\nEach day brings more chores and less time to accomplish them. Whether someone needs a handyman, house cleaner, mover or delivery person, TaskRabbit delights clients by matching the right skilled person in minutes. With our support, our customers can accomplish it all not only today, but also on-demand to be their most productive self. On the other side of the marketplace we help our Taskers earn a living by setting their own prices, defining their working hours, and giving them control to help people when and how they want in the most supportive marketplace. \n\nWe're a mission-driven company. Our culture is collaborative, pragmatic and fast-paced. We're looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love - and having a ton of fun while they're at it. \n\nJoin us to revolutionize everyday work. \n\nAbout the Job\n\nYou'll be a member of our engineering team, helping us build out the platform that drives our business. We have applications for clients to hire taskers, for taskers to register, and for our internal users to administer the service. We use React.js on the frontend, and Rails on the backend. We're looking for people that still love Rails or at least can admit that it’s a very effective way to build great things. If you are interested in React, that’s even better. \n\nAs a senior engineer, you'll be one of the leaders of the team, helping to mentor junior engineers, propose creative solutions, and detangle the complex into the simple. You should be comfortable architecting and building moderately complex solutions to backend challenges. You'll work alongside our Chief Architect to have a full vision of the system working to build a robust platform that's clearly organized and easy to maintain. We believe strongly in test-driven development and code reviews. It's expected that you'd be a main reviewer helping to grow the skills of the more junior engineers. \n\nResponsibilities\n\n\n* Build out backend APIs to support clients, taskers, and internal users\n\n* For example, implement a new payment provider for the next country we launch in\n\n* Occasionally make changes to frontend Javascript code\n\n* Maintain and expand unit tests and code coverage\n\n* Implement product features and refactor existing code throughout the stack\n\n* Provide feedback on features being developed across the company and suggest solutions\n\n* Participate in code reviews, listening to feedback and commenting on other's approaches\n\n* Collaborate with design and product management to conceptualize a new product features\n\n\n\n\nBackground and Experience\n\nWe welcome applicants from a variety of backgrounds and experiences. Below gives you a sense of how we're thinking about what you'll need to be successful in the role.\n\n\n* 5-10 years of experience, comfortable working independently\n\n* Comfortable with Ruby and Rails, familiarity with React a plus\n\n* Experience building API-driven applications or endpoints\n\n* Knowledge of MySQL, Redis, and/or ElasticSearch all a plus\n\n* Familiarity with Linux command line, automated build systems would be nice\n\n* Excited to work with continuous integration and frequent, daily releases\n\n* Like to think about how to break problems down into smaller iterable steps\n\n\n\n\nBonus Points\n\n\n* Agile. Intelligent. Creative. Problem-solver. Startup lover. You like making things happen.\n\n* We care about experience, not degrees. We're looking for people that have a passion for programming.\n\n* You have contributed to an open source software project. Show us your github account, we'd love to see what you're enjoy working on.\n\n* You're familiar with our product and have some ideas on things you'd want to add or change!\n\n\n\n\nBenefits & Perks\n\nIn addition to working with a stellar team of entrepreneurs, advisors, and investors, TaskRabbit employees get tons of perks:\n\n\n* Challenge: The opportunity for growth in a fast-paced, progressive company is yours for the taking. Game on!\n\n* Monthly task stipend: Use the product you’re working on and outsource errands you don’t want to do\n\n* Medical benefits: Amazing health coverage with dental and vision benefits, a flexible spending account, 401k plans (matching!), a discount at IKEA, and ample PTO\n\n* Education: A series of Lunch and Learn events (we call it “Learnch”) along with mentoring opportunities and an annual learning and development stipend for your personal use\n\n* Office: A huge, dog-friendly SOMA loft built to accommodate collaboration, with two fully-stocked kitchens and a game room. Free lunch every day!\n\n* Fun: Awesome off-site adventures, weekly meditation, yoga, annual charity events? Yes!\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Ruby, Senior, Engineer, Executive, React, JavaScript, Elasticsearch, Junior, Linux and Backend jobs that are similar:\n\n $67,500 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n

\nAbout TaskRabbit\n\nEach day brings more chores and less time to accomplish them. Whether someone needs a handyman, house cleaner, moving help, or delivery person, TaskRabbit delights clients by matching the right skilled person in minutes. With our support, our clients can accomplish it all, not only today, but also on-demand to be their most productive self. On the other side of the marketplace we help our Taskers earn a living by setting their own prices, defining their working hours, and giving them control to help people, when and how they want in the most supportive marketplace.\n\nWe’re a mission-driven company. Our culture is collaborative, pragmatic, and fast-paced. We’re looking for talented, entrepreneurially minded and data-driven people who also have a passion for helping people do what they love - and have a ton of fun while they’re at it. With the backing of IKEA, we are growing our entire marketplace, including furniture assembly, globally and entering additional markets as we scale. It’s an exciting time at TaskRabbit!\n\nJoin us in creating a better everyday life for everyday people.\n\nAbout the Job\n\nTaskRabbit's brilliant engineering team uses React.js and JavaScript on the frontend, and Ruby on the backend. We're looking for people that enjoy working in the JS ecosystem (bonus points if you have experience with React) and also have experience with Ruby on Rails. This is a true Fullstack role, plus you’ll get a chance to collaborate with many different teams, and especially Marketing and Data Science. This role will be fully remote within the United States. \n\nWhat will you do?\n\n\n* Build out the backend APIs for features to drive TaskRabbit’s growth\n\n* Architect and craft solutions to complex backend challenges\n\n* Make changes to frontend Javascript code\n\n* Evaluate and implement analytics tools to track user growth and activity\n\n* Provide feedback on features being developed across the company and suggest solutions\n\n* Participate in code reviews, listening to feedback and commenting on others’ approaches\n\n* Collaborate with design, product management, and marketing to help plan and implement new growth initiatives\n\n\n\n\nWho are you?\n\nWe welcome applicants from a variety of backgrounds and experiences. Below you can get a sense of how we're thinking about what you'll need to be successful in the role.\n\n\n* You have 3-5 years of experience\n\n* You’re very experienced with Javascript, CSS, and HTML (familiarity with React a plus!)\n\n* You're comfortable with Ruby on Rails\n\n* You have built API-driven applications or endpoints\n\n* You're familiar with the Unix command line\n\n* You’re excited to quickly ship features in a collaborative, fast-paced environment\n\n\n\n\nYou’ll love working here because:\n\n\n* The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!\n\n\n\n* The Values.\n\n\n\n* Care Deeply. We take time to be present and partner with our team and communities.\n\n* Level Up. We navigate through ambiguity and go the extra mile.\n\n* Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.\n\n* Lead The Future Together. We value entrepreneurship and inspire by action.\n\n\n\n\n\n* The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up more than half of our team and leadership, and we strive to recruit and retain employees from all over the world.\n\n\n\n* The perks. TaskRabbit offers comprehensive medical benefits, generous vacation and holiday time off, commuter benefits, learning and development opportunities, career development trainings, monthly TaskRabbit product stipends, IKEA discounts, free lunch, weekly meditations, charity events, and a dog-friendly office.\n\n\n \n\n#Salary and compensation\n No salary data published by company so we estimated salary based on similar jobs related to Engineer, Full Stack, React, JavaScript, HTML, Ruby, Marketing, Medical and Backend jobs that are similar:\n\n $65,000 — $120,000/year\n
\n\n#Benefits\n 💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n