Varsity Tutors is an online learning platform that offers private and group tutoring, classes, test prep, and virtual learning for students and professionals. With access to over 3,000 subjects and 40,000 instructors, Varsity Tutors connects learners w...
\nOverview of Position\n\nVarsity Tutors is seeking a talented Sales Manager to help us continue our growth and expansion. The Sales Manager will have a direct impact on business growth as we help more people achieve their academic goals. The individual in this role will lead a team of sales professionals and is responsible for the hiring, management, development, and performance of the team. He or she will lead and develop a talented sales team that assesses needs, sells learning memberships, strengthens client relations, and provides high-quality service to our clients. The individual in this role will work directly with other sales leaders and company executives and will have a strong influence on the ongoing strategies and growth of the company.\n\nQualifications\n\n\n* Completion of 4-year bachelor’s degree\n\n* 2+ years of inside sales management experience preferred\n\n* 3+ years of sales experience\n\n* Strong leadership qualities with the ability to coach, develop and motivate a team\n\n* Experience developing sales plans and analyzing metrics\n\n* Demonstrated ability to implement and train sales teams in strategic selling techniques\n\n* Experience in hiring, developing, and managing a high-performing salesforce\n\n* Ability to work independently and prioritize work\n\n* Ability to work some evenings and weekends\n\n* Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.\n\n\n\n\nResponsibilities\n\n\n* Effectively onboard high-performing sales representatives.\n\n* Continually coach and develop staff to ensure success and improved results, and implement performance plans\n\n* Manage day-to-day performance of all sales team members and deliver performance reviews\n\n* Hit all performance targets for number of new clients, repeat purchases, conversion rates, revenue and others as determined by company\n\n* Assess and understand the needs of our clients\n\n* Work with sales leadership to generate ideas for sales contests and motivational initiatives\n\n* Lead and schedule weekly team meetings\n\n* Embody company culture and maintain high employee engagement\n\n* Ensure correct usage of CRM and other sales applications\n\n* Train and ensure adherence to sales process\n\n\n\nNerdy Leadership Principles\nRelentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot\n\nBenefits:\n\n\n* Competitive Salary plus Equity in the company\n\n* Healthcare Plans (Medical, Dental, Vision, Life)\n\n* 401k Company Matching Plan (No Vesting Period)\n\n* PTO and Company Holidays\n\n* Remote work environment\n\n* Maternity, Paternal, and Adoption Leave\n\n* Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)\n\n* Once-in-a-lifetime opportunity to help transform how the world learns!\n\n* Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture\n\n\n\n\nNerdy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Sales and Sales jobs that are similar:\n\n
$55,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Varsity Tutors is hiring a Remote Head of Institutional Customer Success
\nNerdy is searching for a dynamic and driven Head of Institutional Customer Success to join our Varsity Tutors for Schools team. The person in this critical senior leadership role will be responsible for leading an institutional customer success division and playing a pivotal part in expanding Nerdy’s institutional business and maximizing team performance.\n\nThe Head of Institutional Customer Success will lead a team of customer success managers and drive the relentless execution of effective implementation and support of our institutional customers throughout the United States. The individual in this role must have a deep passion for cutting-edge technology and proven leadership experience in B2B customer success / professional services. We are looking for a Head of Institutional Customer Success who thrives in a fast-paced environment, has a ferocity for driving team performance and exceeding goals, and is dedicated to making a meaningful impact on students and school districts. The ideal candidate will possess a fervent enthusiasm for leading fast-growing customer success teams, bolstered by exceptional interpersonal skills that enhance product engagement and adoption.\n\nThe ideal candidate must exhibit strong leadership capabilities with the proven ability to build strong relationships with key district leaders and officials. This person should drive the overall strategy and operations of the customer success division and maximize the execution of the team, being tenacious about achieving fast growth and executing ambitious sales goals. The Head of Institutional Customer Success will be instrumental in building and scaling our fast-growing institutional business, impacting the lives of millions of students throughout the United States.\n\nAbout Nerdy:\n\nNerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Nerdy is a publicly traded company on the New York Stock Exchange. Learn more about Nerdy at https://www.nerdy.com/. \nNerdy’s shareholder letters below explain the product and strategy and are the most effective way to learn about what the company is building.\n\n* Q2-2024 Shareholder Letter\n\n* Q1-2024 Shareholder Letter\n\n* Q4-2023 Shareholder Letter\n\n\n\n\nQualifications:\n\n\n* Bachelor’s Degree \n\n* 10+ years of leading customer-facing organizations in a B2B customer success environment. Experience in edtech is a plus. \n\n* Proven experience leading and evolving teams. Ability to coach and develop teams.\n\n* Strong project management experience with the proven capability to lead cross functional teams to provide timely issue resolution.\n\n* Ability to influence through collaboration, persuasion, negotiation and consensus building.\n\n* Experience selling business cases to internal and client audiences\n\n* Strong empathy for customers, and a passion for education.\n\n* Understanding of and a desire to grow an organization.\n\n* Excellent verbal and written communication skills\n\n* Strong analytical and problem-solving skills\n\n* Strong customer relations skills and high emotional intelligence\n\n* Proficient in CRM systems (Salesforce or HubSpot preferred)\n\n* Proficiency in Google Suite, web-based presentation tools & video conference tools\n\n\n\n\nResponsibilities:\n\nOnboarding & Implementation\n\n\n* Design processes to maximize efficiency, effectiveness, and ensure exceptional service for our customers \n\n* Collaborate with key stakeholders to build alignment on project timelines, key milestones and desired outcomes \n\n* Successfully onboard school districts of all sizes and demographic makeups, ensuring full adoption and long-term success of our platform services\n\n* Assures all customer-related activities, communications, and opportunities are tracked in the CRM\n\n\n\n\nCustomer Service & Supports the Voice of the Customer\n\n\n* Gathers customer feedback and collaborates with internal partners to evolve Varsity Tutors’ product offerings to meet emerging needs and remove friction points\n\n* Achieves key success metrics including adoption, engagement and renewals and customer sentiment Helps manage change at the customer level. Leads the CSM team to overcome customer objections and resolves concerns with key stakeholders \n\n\n\n\n\n* Use data to determine the effectiveness of the customer success team. \n\n\n\n\nRetention & Renewal\n\n\n* Leads the CSM team to proactively engage with customers to secure renewals and drive expansion\n\n* Develops relationships with key stakeholders to build reference accounts and develop net promoter accounts\n\n* Secures resources and approvals for research case studies to use for marketing purposes, inclusive of data collection, surveys, and customer testimonials \n\n\n\n\nTeam Development\n\n\n* Demonstrates effective team management, including interviewing, hiring, training, coaching, motivating, & managing a team of customer success managers\n\n* Supports Customer Success Managers to enable them to build successful relationships with customers \n\n* Develops cross functional relationships to align customer objectives, product enhancements and growth opportunities\n\n\n\n\nLeadership & Culture:\n\n\n* Builds Teams: Leads the work of hiring and promoting bar-raising talent. Responsible for employee development, even when it means moving people to other areas to help them grow. \n\n* Thinks Big: Sets ambitious and audacious goals and is willing to consider boldly different solutions to achieve them. \n\n* Insists on High Standards: Recognizes that yesterday’s extraordinary is today’s ordinary. Identifies and articulates high standards and pushes themselves and the teams to reach them. \n\n* Bias for Action: Recognizes that most decisions are not one-way doors and demonstrates strong bias for speed, but makes decisions and acts with the speed that is appropriate to the circumstances. \n\n* Builds Trust: Establishes trust, even with those who think differently. Actively listens, seeks to understand, and is kindly candid in conversation. Humbly owns mistakes, even when it’s uncomfortable. \n\n* Goes Deep: Understands the details and audits frequently. When inconsistencies exist between expected results and anecdotes, tenaciously digs into why. Rolls up their sleeves and do what’s needed. \n\n* Has Conviction: Insists on having the conversation “in the room” and actively participates, even when it’s exhausting. Does not capitulate for the sake of consensus, nor “pocket vetos” decisions. Fully committed once a decision has been made. \n\n* Delivers Results: Leaders identify what needs to be accomplished and deliver quality, timely results. When setbacks occur, leaders persevere and overcome. \n\n* Is Right, A Lot: Most decisions and suggestions prove to be correct, given a situation’s context, when judged over time. \n\n* Apolitical: Embraces and supports Nerdy as an apolitical company and recognizes that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.\n\n\n\n\nBenefits:\n\n\n* Competitive Salary, Variable Compensation, and Equity (Restricted Stock Units) in the company\n\n* Healthcare Plans (Medical, Dental, Vision, Life)\n\n* 401k Company Matching Plan\n\n* Maternity, Paternal, and Adoption Leave\n\n* Remote Position\n\n* Flexible PTO\n\n* Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)\n\n* Unique opportunity to help transform how the world learns!\n\n\n\n\nNerdy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Video, Senior, Marketing and Sales jobs that are similar:\n\n
$50,000 — $100,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nChicago, Illinois, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Varsity Tutors is hiring a Remote Inside Sales Representative
\nAre you ready to be part of something transformative? Nerdy is revolutionizing education with cutting-edge technology and a comprehensive suite of learning products tailored to every learner's needs. We're on the hunt for dynamic Inside Sales Representatives to join our team and help shape the future of learning!\n\nAbout the Role: As an Inside Sales Representative, you'll engage in meaningful conversations with prospective students and families who are eager to explore our high-quality, personalized learning products and services. Using a consultative approach, you'll dive deep to understand each student's unique needs, recommend customized solutions, and guide them to success by securing sales and payments via a comprehensive Learning Program. This is a remote, full-time position with the potential for significant bonus compensation based on overall performance related to meeting and exceeding sales goals. Come join our fast-growing team and help fulfill our mission of helping people learn!\n\nWhy Nerdy?\n\n\n* Innovative Technology: Be a part of a company that's changing the game in education with innovative, tech-driven learning solutions.\n\n* Growth Opportunities: This is a fully remote, seasonal position with the potential for full-time employment based on your performance. Show us what you've got, and the sky's the limit!\n\n* Uncapped Earning Potential: Enjoy competitive base compensation with generous commission structures that reward your success. The more you sell, the more you earn—there's no cap on your potential income!\n\n* Lucrative Bonuses: Achieve and surpass your sales targets to unlock exciting performance bonuses and incentives.\n\n* Make a Difference: Help students achieve their learning goals and make a real impact on their educational journey.\n\n\n\n\nAbout Nerdy:\n\nNerdy (NYSE: NRDY) is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Their proprietary platform leverages AI to personalize the experience for Learners of all ages —from kindergarten to professional—in academic, test prep, enrichment, and certification subjects. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions.\nNerdy’s shareholder letters below explain the product and strategy and are the most effective way to learn about what the company is building.\n\n* \nQ1-2024 Shareholder Letter\n\n\n* \nQ4-2023 Shareholder Letter\n\n\n* \nQ3-2023 Shareholder Letter\n\n\n\n\n\nPay/Benefits: This role offers a competitive compensation package, including:\n\n\n* $41,600 base salary\n\n* $12,000 annualized variable compensation target, with uncapped bonus potential. Top earners exceed $100K in total cash compensation!\n\n* Comprehensive benefits package which includes health insurance, 4% 401K matching plan with no vesting, paid time off and company paid holidays, equipment (MacBook and headphones), and a free Varsity Tutors Learning Membership for you and your household (1-1 tutoring hours for you and your family, unlimited use of our on-demand learning services, and access to our online classes).\n\n\n\n\nLocation: Fully Remote Position\n\nUpcoming Start Dates/Trainings: Paid virtual training program will take place over the course of five weeks, Monday - Friday, 9am-6pm CDT.\n\nQualifications:\n\n\n* Education, teaching, or tutoring experience is preferred.\n\n* Bachelor's degree strongly preferred.\n\n* High empathy and emotional intelligence, with the ability to understand families' educational needs and make\n\n* product/service recommendations.\n\n* Comfortable asking for sale and payment for mutually agreed on solution.\n\n* Strong interpersonal skills and ability to adapt quickly in a high phone volume environment.\n\n* Strong desire to help customers achieve learning outcomes and passionate belief in the value of high-quality online learning.\n\n* Confidence in communicating via phone with potential clients.\n\n* Ability to work independently, troubleshoot technical issues, and multi-task in a fast-paced environment.\n35-40 hours per week, including some evenings and weekends.\n\n* Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.\n\n\n\n\nResponsibilities:\n\n\n* Outbound call-backs to potential customers who have requested tutoring, course or homeschool support.\n\n* Facilitate a consultative conversation to understand potential customer needs and recommend a customized solution.\n\n* Influence prospective student / family to complete purchase for services and/or schedule a follow-up conversation.\n\n* Achieve monthly performance targets (sales targets) by utilizing educational experience and top-notch VT-provided training.\n\n* Attend paid live training facilitated remotely via Zoom and pre-recorded modules.\n\n* Ability to work some evenings and weekends after the completion of our 5-week training ramp. \n\n* Adhere to our proven sales guidelines/prompts to ensure consistent customer experience and sales achievement.\n\n\n\n\nBenefits/Training:\n\n\n* Fully Remote Position.\n\n* Company-issued Macbook, headphones, and latest software.\n\n* Once in a lifetime opportunity to help revolutionize how the world learns!\n\n* To support both the consultative and sales requirements of the position, we offer a training program with ongoing career development and opportunities for growth.\n\n* Learn industry-leading communication and sales techniques that will enable you to find solutions for families.\n\n* Become an expert in educational products and programs, including 1-on-1 tutoring, online classes, adaptive assessments, and homeschooling.\n\n\n\n\nNerdy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)\n\nSimilar Roles: Sales Consultant, Account Executive, Sales Development Representative (SDR), Business Development Representative (BDR), Telesales Representative, Customer Sales Representative, Sales Associate, Sales Coordinator, Sales Advisor, Client Relationship Manager, Sales Agent, Sales Specialist, Telemarketing Specialist, Sales Account Manager, Sales Support Specialist \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Sales and Sales jobs that are similar:\n\n
$50,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nNew York City, New York, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Varsity Tutors is hiring a Remote Inside Sales Representative
\nAre you ready to be part of something transformative? Nerdy is revolutionizing education with cutting-edge technology and a comprehensive suite of learning products tailored to every learner's needs. We're on the hunt for dynamic Inside Sales Representatives to join our team and help shape the future of learning!\n\nAbout the Role: As an Inside Sales Representative, you'll engage in meaningful conversations with prospective students and families who are eager to explore our high-quality, personalized learning products and services. Using a consultative approach, you'll dive deep to understand each student's unique needs, recommend customized solutions, and guide them to success by securing sales and payments via a comprehensive Learning Program. This is a remote, full-time position with the potential for significant bonus compensation based on overall performance related to meeting and exceeding sales goals. Come join our fast-growing team and help fulfill our mission of helping people learn!\n\nWhy Nerdy?\n\n\n* Innovative Technology: Be a part of a company that's changing the game in education with innovative, tech-driven learning solutions.\n\n* Growth Opportunities: This is a fully remote, seasonal position with the potential for full-time employment based on your performance. Show us what you've got, and the sky's the limit!\n\n* Uncapped Earning Potential: Enjoy competitive base compensation with generous commission structures that reward your success. The more you sell, the more you earn—there's no cap on your potential income!\n\n* Lucrative Bonuses: Achieve and surpass your sales targets to unlock exciting performance bonuses and incentives.\n\n* Make a Difference: Help students achieve their learning goals and make a real impact on their educational journey.\n\n\n\n\nAbout Nerdy:\n\nNerdy (NYSE: NRDY) is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Their proprietary platform leverages AI to personalize the experience for Learners of all ages —from kindergarten to professional—in academic, test prep, enrichment, and certification subjects. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions.\nNerdy’s shareholder letters below explain the product and strategy and are the most effective way to learn about what the company is building.\n\n* \nQ1-2024 Shareholder Letter\n\n\n* \nQ4-2023 Shareholder Letter\n\n\n* \nQ3-2023 Shareholder Letter\n\n\n\n\n\nPay/Benefits: This role offers a competitive compensation package, including:\n\n\n* $41,600 base salary\n\n* $12,000 annualized variable compensation target, with uncapped bonus potential. Top earners exceed $100K in total cash compensation!\n\n* Comprehensive benefits package which includes health insurance, 4% 401K matching plan with no vesting, paid time off and company paid holidays, equipment (MacBook and headphones), and a free Varsity Tutors Learning Membership for you and your household (1-1 tutoring hours for you and your family, unlimited use of our on-demand learning services, and access to our online classes).\n\n\n\n\nLocation: Fully Remote Position\n\nUpcoming Start Dates/Trainings: Paid virtual training program will take place over the course of five weeks, Monday - Friday, 9am-6pm CDT.\n\nQualifications:\n\n\n* Education, teaching, or tutoring experience is preferred.\n\n* Bachelor's degree strongly preferred.\n\n* High empathy and emotional intelligence, with the ability to understand families' educational needs and make\n\n* product/service recommendations.\n\n* Comfortable asking for sale and payment for mutually agreed on solution.\n\n* Strong interpersonal skills and ability to adapt quickly in a high phone volume environment.\n\n* Strong desire to help customers achieve learning outcomes and passionate belief in the value of high-quality online learning.\n\n* Confidence in communicating via phone with potential clients.\n\n* Ability to work independently, troubleshoot technical issues, and multi-task in a fast-paced environment.\n35-40 hours per week, including some evenings and weekends.\n\n* Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.\n\n\n\n\nResponsibilities:\n\n\n* Outbound call-backs to potential customers who have requested tutoring, course or homeschool support.\n\n* Facilitate a consultative conversation to understand potential customer needs and recommend a customized solution.\n\n* Influence prospective student / family to complete purchase for services and/or schedule a follow-up conversation.\n\n* Achieve monthly performance targets (sales targets) by utilizing educational experience and top-notch VT-provided training.\n\n* Attend paid live training facilitated remotely via Zoom and pre-recorded modules.\n\n* Ability to work some evenings and weekends after the completion of our 5-week training ramp. \n\n* Adhere to our proven sales guidelines/prompts to ensure consistent customer experience and sales achievement.\n\n\n\n\nBenefits/Training:\n\n\n* Fully Remote Position.\n\n* Company-issued Macbook, headphones, and latest software.\n\n* Once in a lifetime opportunity to help revolutionize how the world learns!\n\n* To support both the consultative and sales requirements of the position, we offer a training program with ongoing career development and opportunities for growth.\n\n* Learn industry-leading communication and sales techniques that will enable you to find solutions for families.\n\n* Become an expert in educational products and programs, including 1-on-1 tutoring, online classes, adaptive assessments, and homeschooling.\n\n\n\n\nNerdy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP)\n\nSimilar Roles: Sales Consultant, Account Executive, Sales Development Representative (SDR), Business Development Representative (BDR), Telesales Representative, Customer Sales Representative, Sales Associate, Sales Coordinator, Sales Advisor, Client Relationship Manager, Sales Agent, Sales Specialist, Telemarketing Specialist, Sales Account Manager, Sales Support Specialist \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Sales and Sales jobs that are similar:\n\n
$50,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nAtlanta, Georgia, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Varsity Tutors is hiring a Remote Staff Back End Engineer
\n\nDescription:\nWe are looking for a Back-End Staff Software Engineer (Full-Time Contractor) based in South America to join us on our mission to help people learn!\nThis is a great opportunity to work with an amazing team and drive the technology of learning products and platforms. We operate in a highly collaborative environment with Product and Design to build experiences that matter to our customers. At Nerdy, engineers do not just write code; they actively participate in the conversation on what and how to build the systems and solutions that matter to our customers. If you love your customers as much as we do, we'd love to hear from you.\nThe Staff Engineer will assume a dual role as a technical leader and a visionary for our highly complex and high-performing systems. In this capacity, they will not only provide technical guidance and mentorship to the team but also play a pivotal role in shaping and driving the overarching vision of our system, aimed at enhancing the experience for our tutors and optimizing our tutor-supply chain.\nThis position is a full-time remote opportunity. (We've been remote-friendly for years, and that isn't going away.)\nAbout the Team: \nThe Engagement team owns our student customer-facing systems, including our digital classroom and learning tools - the experiences that students learn in. If you want to have direct, meaningful impact on our customers’ learning this is the place! You will architect scalable software solutions, understand and implement best practices, and create technology that is highly performant and extensible.\nAbout Nerdy:\nNerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including Machine Learning and AI (Nerdy AI Learning Products - Press Release), to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, on-demand study support, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/.\nNerdy’s shareholder letters below explain the product and strategy and are the most effective way to learn about what the company is building.\n\n* \nQ1-2024 Shareholder Letter\n\n\n* \nQ4-2023 Shareholder Letter\n\n\n* \nQ3-2023 Shareholder Letter\n\n\n\n\n \nKey Responsibilities\n\n* \nTechnical Leadership: Serve as the technical point of reference for the squad and broader engineering team, ensuring best practices and architectural standards are upheld.\n\n\n* \nSolution Design: Lead the design and architectural discussions, making pivotal decisions on technologies, frameworks, and design patterns.\n\n\n* \nCode Quality: Advocate for and ensure the delivery of high-quality, maintainable, and scalable code. Conduct regular code reviews and provide mentorship to team members.\n\n\n* \nCollaboration: Work closely with product managers, designers, and other stakeholders to understand requirements, provide technical insights, and ensure the timely delivery of features.\n\n\n* \nStrategy and Vision: Contribute to the engineering department's strategy and vision, bringing innovative ideas to improve our customer-facing experiences.\n\n\n* \nProblem Solving: Address complex technical challenges, innovate solutions, and optimize existing systems for scalability and performance.\n\n\n* \nTeam Development: Mentor and develop team members, helping them to grow in their technical roles and careers.\n\n\n\n\nQualifications: \n\n* \nMinimum of 10 years of software engineering experience with a proven track record of working on complex systems.\n\n\n* \nExperience with one of our core languages: Go, Ruby, Python - with a strong preference for Go.\n\n\n* \nExplicit mentoring of senior-level engineers regularly, leading to results.\n\n\n* \nSignificant experience in AWS or GCP-based cloud architecture environments.\n\n\n* \nIn-depth knowledge of modern software engineering practices, design patterns, and architectures.\n\n\n* \nAbility to communicate complex technical concepts clearly to both technical and non-technical stakeholders.\n\n\n* \nDemonstrated experience in collaborating with multidisciplinary teams.\n\n\n* \nExcellent problem-solving and analytical skills.\n\n\n* \nA strong owner willing to roll up their sleeves. This role includes coding and reviewing the code of others.\n\n\n* \nAbility to implement customer-facing solutions that solve the customers’ true needs.\n\n\n* \nNerdy is an apolitical company focused solely on helping people learn, and we achieve the most when united in this mission. \n\n\n\n\n \nBenefits:\n\n* \nCompetitive USD salary.\n\n\n* \nRemote position.\n\n\n* \nHackfest! (Multiple times per year).\n\n\n* \nFree Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes).\n\n\n* \nA once-in-a-lifetime opportunity to help transform how the world learns!\n\n\n* \nA fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture.\n\n\n\n\nNerdy Leadership Principles\nRelentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot\n \nNerdy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, Python, Cloud and Engineer jobs that are similar:\n\n
$52,500 — $92,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSão Paulo, São Paulo, Brazil
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Varsity Tutors is hiring a Remote Senior Engineering Manager
\nAbout the Role:\n\nWe are looking for an experienced Sr. Engineering Manager based in South America to join our growing team. In this position, you will lead multi-discipline engineers on our Varsity Tutors For Schools engineering team - responsible for the technologies powering Nerdy’s learning systems dedicated to supporting an ever growing number of students in the US education system. In addition, you will both inform and grow Nerdy engineering culture, furthering our drive to be the best place on earth to be a technologist. If you have a passion for excellence and a meticulous eye for detail, we want to hear from you. This position is a full-time remote opportunity!\n\nAbout Nerdy:\n\nNerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. \n\n \nNerdy’s shareholder letters below explain the product and strategy and are the most effective way to learn about what the company is building.\n\nQ1-2024 Shareholder Letter\n\nQ4-2023 Shareholder Letter\n\nQ3-2023 Shareholder Letter\n\n\n\n\n \n\nQualifications: \n\n\n* 5+ years of successful leadership experience.\n\n* At-scale technical architecture - you’ve designed and built complex yet performant systems. \n\n* Agile development (Scrum or Kanban).\n\n* A strong desire to learn and a passion for educational technology.\n\n\n\n\nNice to have\n\n\n* AWS Services.\n\n* Microservice experience.\n\n* Test-driven development.\n\n\n\n\nKey Responsibilities:\n\n\n* Be responsible for the operation and innovation of the technology platform helping thousands of students be the best they can be.\n\n* Own delivering insightful, accurate and easily consumable student data to school administrators, teachers and parents.\n\n* Provide direction and oversight on technical architectures and systems design. \n\n* Support our engineering staff’s daily feeding and care: championing objectives, monitoring progress, and removing blockers. \n\n* Continually monitor, improve and optimize your teams’ performance - the humans on your team and the systems they’ve created. \n\n* Above all, you inspire, mentor and advocate for the engineers entrusted to your care so they can reach their full potential. \n\n\n\n\nThis position is a full-time remote opportunity - we've been remote-friendly for years, and that isn't going away.\n\n\n\nWhat We Offer:\n\n\n* Competitive Salary.\n\n* Remote Position.\n\n* Flexible PTO.\n\n* Hackfest! (Multiple times per year).\n\n* Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes).\n\n* A once-in-a-lifetime opportunity to help transform how the world learns!\n\n* A fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture.\n\n\n\n\n \nNerdy Leadership Principles\n\nRelentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot\n\n \n\nNerdy is an Equal Opportunity Employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Varsity Tutors will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Senior and Senior jobs that are similar:\n\n
$75,000 — $120,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan José, San José, Costa Rica
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Varsity Tutors is hiring a Remote Senior Front end Software Engineer
\n\n\nDescription:\nWe are looking for Senior Front-End Engineers (full-time contractors) based in South America to join the engineering team to help with our ongoing growth and expansion! Your focus would be on building frontend experiences in React. Familiarity with backend services & technologies is a plus, particularly in Ruby on Rails. We have a complete CI/CD software lifecycle and an evolving services-oriented-architecture hosted in AWS. We operate in a highly collaborative environment with Product and Design to build experiences that matter to our customers. At Varsity Tutors, engineers do not just write code, they actively participate in the conversation on what and how to build the systems and solutions that matter to our customers. If you love your customers as much as we do, we'd love to hear from you.\nAbout Nerdy:\nNerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including Machine Learning and AI (Nerdy AI Learning Products - Press Release), to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, on-demand study support, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/.\n\n\n\n\n\n\n\n \nNerdy’s shareholder letters below explain the product and strategy and are the most effective way to learn about what the company is building.\n\nQ1-2024 Shareholder Letter\n\nQ4-2023 Shareholder Letter\n\nQ3-2023 Shareholder Letter\n\n\n\n \nQualifications:\n\n\nExperience with with React and Ruby on Rails is strongly preferred.\n\nExperience with deployment systems (e.g. GitHub Actions, AWS CodeDeploy).\n\nFamiliarity with AWS Services (e.g. RDS, Lambda, EC2, et cetera).\n\nFamiliarity with the Linux operating system and command-line tools.\n\nUnderstanding of OO design, algorithms, and data structures.\n\nAptitude to quickly learn new languages and technologies as necessary.\n\nExperience developing websites that are visited by thousands of visitors daily.\n\nExperience with enhancing SEO performance.\n\nUnderstand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.\n\nComputer Science or related degree preferred.\n\nFluent in English.\n\n\n\n Responsibilities:\n\n\nWrite performant, maintainable code that is easy to read and well-documented.\n\nWrite automated tests to thoroughly validate the correctness of your code.\n\nDeploy large-scale web applications.\n\nHave a focus on quality, and operate iteratively to get from good to better.\n\nBe a part of your team’s on-call rotation; we all own our code end-to-end from development to deployment to operations.\n\nCome ready to learn from some of the best and brightest in the industry.\n\nWork independently and collaboratively in a dynamic and fast-moving team.\n\nBe effective in a team environment working with fellow engineers, product management, and design.\n\n\n\n\n \nNerdy Leadership Principles\nRelentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot\n \nBenefits:\n\n\nCompetitive Pay (USD)\n\n\n* \nFully Remote Position\n\n\n\nFlexible Paid Time Off\n\n\n* \nFree Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)\n\n\n* \nWork for a leading U.S.-based learning technology company\n\n\n* \nA once-in-a-lifetime opportunity to help transform how the world learns!\n\n\n* \nA fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture\n\n\n\n\n \nNerdy is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design, React, Ruby, SEO, Senior, Engineer and Backend jobs that are similar:\n\n
$60,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nSan José, San José, Costa Rica
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Varsity Tutors is hiring a Remote Senior Customer Retention Specialist
\nOverview:\n\nVarsity Tutors, a Nerdy company, is looking for Senior Retention Specialists based in the USA to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning platforms connect students and professionals from all around the world with personalized instruction to achieve any goal. Come join our fast growing team and help people get the educational help they need!\n\nSenior Retention Specialists are advocates for the clients of Varsity Tutors. They assess needs, manage accounts to drive customer engagement, and increase retention by efficient and empathetic issue resolution. This is a temp-to-hire (paid training), remote position focused on retaining existing customers during high-level escalations. Senior Retention Specialists will work closely with our sales and training teams and help ensure a positive experience for our clients.\n\nLocation: Fully Remote - Based in the USA\n\nAbout Nerdy:\n\nNerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, on-demand study support, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. \n\nQualifications:\n\n\n* 3+ years experience with high-level customer escalations in account management, client relations, hospitality, or tourism, preferably over the phone.\n\n* Education, teaching, or tutoring experience is preferred, but not required\n\n* High empathy and emotional intelligence, with the ability to understand families' educational needs and make product/service recommendations\n\n* Strong problem solving skills and ability to adapt quickly in a fast-paced environment\n\n* Conflict management skills and the ability to use high level judgment when managing customer defects\n\n* Ability to remain calm and professional in stressful situations.\n\n* Excellent verbal and written communication skills\n\n* Ability to work independently and multi-task\n\n* Network requirements: High-speed Internet access (50 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet\n\n* Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.\n\n\n\n\nResponsibilities: \n\n\n* Conduct and effectively manage high-volume of inbound phone calls to support current customers\n\n* Deflect cancellation requests with a solutions oriented approach that instills confidence in the product \n\n* Full ownership of existing customers that are at risk of canceling services\n\n* Address complaints with the goal of increasing satisfaction and securing renewals or saves.\n\n* Achieve client onboarding, retention, and engagement targets set by management\n\n* Assess and understand the needs of our clients to be able to make recommendations for educational products and services\n\n* Assist in client service and build strong relations with our students and families\n\n* Manage client records to ensure proper follow-up\n\n* Communicate effectively with internal team and external customers\n\n* De-escalate and handle challenging situations on a regular basis\n\n* Actively implement coaching and feedback in pursuit of providing customers with a high quality experience\n\n\n\n\nVarsity Tutors Leadership Principles\n\nRelentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot\nPay/Benefits: \n\n$40,000 base salary\n\nMonthly variable compensation based on achieving targets (plus unlimited bonus potential)\n\nFull-time positions (evenings and weekends required) also include a comprehensive benefits package (health insurance, 401k matching plan, PTO, and free access to tutoring and our online educational resources).\n\nFully Remote Position\n\nA once-in-a-lifetime opportunity to help transform how the world learns!\n\nA fast-paced, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Mobile, Senior, Sales and Non Tech jobs that are similar:\n\n
$52,500 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nVirginia Beach, Virginia, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Varsity Tutors is hiring a Remote Senior Customer Retention Specialist
\nOverview:\n\nVarsity Tutors, a Nerdy company, is looking for Senior Retention Specialists based in the USA to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning platforms connect students and professionals from all around the world with personalized instruction to achieve any goal. Come join our fast growing team and help people get the educational help they need!\n\nSenior Retention Specialists are advocates for the clients of Varsity Tutors. They assess needs, manage accounts to drive customer engagement, and increase retention by efficient and empathetic issue resolution. This is a temp-to-hire (paid training), remote position focused on retaining existing customers during high-level escalations. Senior Retention Specialists will work closely with our sales and training teams and help ensure a positive experience for our clients.\n\nLocation: Fully Remote - Based in the USA\n\nAbout Nerdy:\n\nNerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, on-demand study support, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. \n\nQualifications:\n\n\n* 3+ years experience with high-level customer escalations in account management, client relations, hospitality, or tourism, preferably over the phone.\n\n* Education, teaching, or tutoring experience is preferred, but not required\n\n* High empathy and emotional intelligence, with the ability to understand families' educational needs and make product/service recommendations\n\n* Strong problem solving skills and ability to adapt quickly in a fast-paced environment\n\n* Conflict management skills and the ability to use high level judgment when managing customer defects\n\n* Ability to remain calm and professional in stressful situations.\n\n* Excellent verbal and written communication skills\n\n* Ability to work independently and multi-task\n\n* Network requirements: High-speed Internet access (50 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet\n\n* Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.\n\n\n\n\nResponsibilities: \n\n\n* Conduct and effectively manage high-volume of inbound phone calls to support current customers\n\n* Deflect cancellation requests with a solutions oriented approach that instills confidence in the product \n\n* Full ownership of existing customers that are at risk of canceling services\n\n* Address complaints with the goal of increasing satisfaction and securing renewals or saves.\n\n* Achieve client onboarding, retention, and engagement targets set by management\n\n* Assess and understand the needs of our clients to be able to make recommendations for educational products and services\n\n* Assist in client service and build strong relations with our students and families\n\n* Manage client records to ensure proper follow-up\n\n* Communicate effectively with internal team and external customers\n\n* De-escalate and handle challenging situations on a regular basis\n\n* Actively implement coaching and feedback in pursuit of providing customers with a high quality experience\n\n\n\n\nVarsity Tutors Leadership Principles\n\nRelentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot\nPay/Benefits: $18/hr to start with the opportunity to be promoted to a full-time position based on performance, which offers:\n\n$40,000 base salary\n\n$6,000 variable compensation target (plus unlimited bonus potential)\n\nEquity (Restricted Stock Units) in the company.\n\nFull-time positions (evenings and weekends required) also include a comprehensive benefits package (health insurance, 401k matching plan, PTO, and free access to tutoring and our online educational resources).\n\nFully Remote Position\n\nA once-in-a-lifetime opportunity to help transform how the world learns!\n\nA fast-paced, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Mobile, Senior, Sales and Non Tech jobs that are similar:\n\n
$52,500 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nBaltimore, Maryland, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Varsity Tutors is hiring a Remote Senior Customer Retention Specialist
\nOverview:\n\nVarsity Tutors, a Nerdy company, is looking for Senior Retention Specialists based in the USA to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning platforms connect students and professionals from all around the world with personalized instruction to achieve any goal. Come join our fast growing team and help people get the educational help they need!\n\nSenior Retention Specialists are advocates for the clients of Varsity Tutors. They assess needs, manage accounts to drive customer engagement, and increase retention by efficient and empathetic issue resolution. This is a temp-to-hire (paid training), remote position focused on retaining existing customers during high-level escalations. Senior Retention Specialists will work closely with our sales and training teams and help ensure a positive experience for our clients.\n\nLocation: Fully Remote - Based in the USA\n\nAbout Nerdy:\n\nNerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, on-demand study support, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. \n\nQualifications:\n\n\n* 3+ years experience with high-level customer escalations in account management, client relations, hospitality, or tourism, preferably over the phone.\n\n* Education, teaching, or tutoring experience is preferred, but not required\n\n* High empathy and emotional intelligence, with the ability to understand families' educational needs and make product/service recommendations\n\n* Strong problem solving skills and ability to adapt quickly in a fast-paced environment\n\n* Conflict management skills and the ability to use high level judgment when managing customer defects\n\n* Ability to remain calm and professional in stressful situations.\n\n* Excellent verbal and written communication skills\n\n* Ability to work independently and multi-task\n\n* Network requirements: High-speed Internet access (50 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet\n\n* Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.\n\n\n\n\nResponsibilities: \n\n\n* Conduct and effectively manage high-volume of inbound phone calls to support current customers\n\n* Deflect cancellation requests with a solutions oriented approach that instills confidence in the product \n\n* Full ownership of existing customers that are at risk of canceling services\n\n* Address complaints with the goal of increasing satisfaction and securing renewals or saves.\n\n* Achieve client onboarding, retention, and engagement targets set by management\n\n* Assess and understand the needs of our clients to be able to make recommendations for educational products and services\n\n* Assist in client service and build strong relations with our students and families\n\n* Manage client records to ensure proper follow-up\n\n* Communicate effectively with internal team and external customers\n\n* De-escalate and handle challenging situations on a regular basis\n\n* Actively implement coaching and feedback in pursuit of providing customers with a high quality experience\n\n\n\n\nVarsity Tutors Leadership Principles\n\nRelentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot\nPay/Benefits: $18/hr to start with the opportunity to be promoted to a full-time position based on performance, which offers:\n\n$40,000 base salary\n\n$6,000 variable compensation target (plus unlimited bonus potential)\n\nEquity (Restricted Stock Units) in the company.\n\nFull-time positions (evenings and weekends required) also include a comprehensive benefits package (health insurance, 401k matching plan, PTO, and free access to tutoring and our online educational resources).\n\nFully Remote Position\n\nA once-in-a-lifetime opportunity to help transform how the world learns!\n\nA fast-paced, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Mobile, Senior, Sales and Non Tech jobs that are similar:\n\n
$52,500 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDetroit, Michigan, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Varsity Tutors is hiring a Remote Senior Customer Retention Specialist
\nOverview:\n\nVarsity Tutors, a Nerdy company, is looking for Senior Retention Specialists based in the USA to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning platforms connect students and professionals from all around the world with personalized instruction to achieve any goal. Come join our fast growing team and help people get the educational help they need!\n\nSenior Retention Specialists are advocates for the clients of Varsity Tutors. They assess needs, manage accounts to drive customer engagement, and increase retention by efficient and empathetic issue resolution. This is a temp-to-hire (paid training), remote position focused on retaining existing customers during high-level escalations. Senior Retention Specialists will work closely with our sales and training teams and help ensure a positive experience for our clients.\n\nLocation: Fully Remote - Based in the USA\n\nAbout Nerdy:\n\nNerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, on-demand study support, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. \n\nQualifications:\n\n\n* 3+ years experience with high-level customer escalations in account management, client relations, hospitality, or tourism, preferably over the phone.\n\n* Education, teaching, or tutoring experience is preferred, but not required\n\n* High empathy and emotional intelligence, with the ability to understand families' educational needs and make product/service recommendations\n\n* Strong problem solving skills and ability to adapt quickly in a fast-paced environment\n\n* Conflict management skills and the ability to use high level judgment when managing customer defects\n\n* Ability to remain calm and professional in stressful situations.\n\n* Excellent verbal and written communication skills\n\n* Ability to work independently and multi-task\n\n* Network requirements: High-speed Internet access (50 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet\n\n* Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.\n\n\n\n\nResponsibilities: \n\n\n* Conduct and effectively manage high-volume of inbound phone calls to support current customers\n\n* Deflect cancellation requests with a solutions oriented approach that instills confidence in the product \n\n* Full ownership of existing customers that are at risk of canceling services\n\n* Address complaints with the goal of increasing satisfaction and securing renewals or saves.\n\n* Achieve client onboarding, retention, and engagement targets set by management\n\n* Assess and understand the needs of our clients to be able to make recommendations for educational products and services\n\n* Assist in client service and build strong relations with our students and families\n\n* Manage client records to ensure proper follow-up\n\n* Communicate effectively with internal team and external customers\n\n* De-escalate and handle challenging situations on a regular basis\n\n* Actively implement coaching and feedback in pursuit of providing customers with a high quality experience\n\n\n\n\nVarsity Tutors Leadership Principles\n\nRelentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot\nPay/Benefits: $18/hr to start with the opportunity to be promoted to a full-time position based on performance, which offers:\n\n$40,000 base salary\n\n$6,000 variable compensation target (plus unlimited bonus potential)\n\nEquity (Restricted Stock Units) in the company.\n\nFull-time positions (evenings and weekends required) also include a comprehensive benefits package (health insurance, 401k matching plan, PTO, and free access to tutoring and our online educational resources).\n\nFully Remote Position\n\nA once-in-a-lifetime opportunity to help transform how the world learns!\n\nA fast-paced, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Mobile, Senior, Sales and Non Tech jobs that are similar:\n\n
$52,500 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nDallas, Texas, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Varsity Tutors is hiring a Remote Senior Customer Retention Specialist
\nOverview:\n\nVarsity Tutors, a Nerdy company, is looking for international Senior Retention Specialists based in Chile to join our team! Varsity Tutors is transforming how people learn with new and innovative technology, and offers a full suite of learning products that are personalized to the needs of every learner. Our award-winning online and mobile learning platforms connect students and professionals from all around the world with personalized instruction to achieve any goal. Come join our fast growing team and help people get the educational help they need!\n\nSenior Retention Specialists are advocates for the clients of Varsity Tutors. They assess needs, manage accounts to drive customer engagement, and increase retention by efficient and empathetic issue resolution. This is a full time, remote position focused on retaining existing customers during high-level escalations. Senior Retention Specialists will work closely with our sales and training teams and help ensure a positive experience for our clients.\n\nLocation: Fully Remote - Based in Chile\n\nAbout Nerdy:\n\nNerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, on-demand study support, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/. \n\nQualifications:\n\n\n* Fluent in English\n\n* 3+ years experience with high-level customer escalations in account management, client relations, hospitality, or tourism, preferably over the phone.\n\n* Education, teaching, or tutoring experience is preferred, but not required\n\n* High empathy and emotional intelligence, with the ability to understand families' educational needs and make product/service recommendations\n\n* Strong problem solving skills and ability to adapt quickly in a fast-paced environment\n\n* Conflict management skills and the ability to use high level judgment when managing customer defects\n\n* Ability to remain calm and professional in stressful situations.\n\n* Excellent verbal and written communication skills\n\n* Ability to work independently and multi-task\n\n* Equipment requirements: Required: PC or Mac with 8 GB of RAM.\n\n* Network requirements: High-speed Internet access (50 Mbps download, 10 Mbps upload) via wired ethernet connection; no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet\n\n* Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.\n\n\n\n\nResponsibilities: \n\n\n* Conduct and effectively manage high-volume of inbound phone calls to support current customers\n\n* Deflect cancellation requests with a solutions oriented approach that instills confidence in the product \n\n* Full ownership of existing customers that are at risk of canceling services\n\n* Address complaints with the goal of increasing satisfaction and securing renewals or saves.\n\n* Achieve client onboarding, retention, and engagement targets set by management\n\n* Assess and understand the needs of our clients to be able to make recommendations for educational products and services\n\n* Assist in client service and build strong relations with our students and families\n\n* Manage client records to ensure proper follow-up\n\n* Communicate effectively with internal team and external customers\n\n* De-escalate and handle challenging situations on a regular basis\n\n* Actively implement coaching and feedback in pursuit of providing customers with a high quality experience\n\n\n\n\nVarsity Tutors Leadership Principles\n\nRelentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot\n\nBenefits:\n\n\n* Competitive Hourly Rate ($12/hr USD)\n\n* Full-Time Position (40 hours per week, evenings and weekends required)\n\n* Fully Remote Position\n\n* A once-in-a-lifetime opportunity to help transform how the world learns!\n\n* A fast-paced, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture\n\n\n \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Mobile, Senior, Sales and Non Tech jobs that are similar:\n\n
$52,500 — $110,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nValparaíso, Valparaíso, Chile
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
Varsity Tutors is hiring a Remote Account Manager Educational Sales
Description:\nWe are seeking a full-time Account Manager - Educational Sales (also referred to as Account Manager - Inside Sales) to join our Varsity Tutors for Schools team and drive the growth of our K-12 institutional business and our subscription products!\nIn this critical role, you will build and nurture relationships with educators and school administrators in K-12 districts across the United States and drive sales of paid solutions to those school districts. Your primary objective is to showcase and promote our innovative Varsity Tutors for Schools product suite, designed to revolutionize learning with district-wide live tutoring.\nA successful Account Manager - Inside Sales has a deep passion for cutting-edge technology and a proven SaaS/B2B sales success record. This position is ideal for individuals who excel in a fast-paced environment, have a ferocity for exceeding goals, and are dedicated to making a meaningful impact on students and K-12 schools. The perfect candidate will possess a fervent enthusiasm for K-12 sales, bolstered by exceptional interpersonal skills that enhance product engagement and drive sales.\nYour role as an Account Manager - Inside Sales will involve a balanced approach to managing both inbound and outbound leads. You will develop and refine sales strategies, work in close collaboration with our territory leaders, and focus on maintaining and expanding relationships. We are looking for someone with a cooperative spirit, outstanding organizational abilities to handle multiple accounts effectively, and a relentless drive for success. If this sounds like you, we invite you to apply and play a key part in our mission-driven journey!\nAbout Nerdy:\nNerdy (NYSE: NRDY), the publicly traded parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including AI, to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Nerdy is a publicly traded company on the New York Stock Exchange. Learn more about Nerdy at https://www.nerdy.com/.\nQualifications:\n\n2+ years of inside sales experience (ed-tech/SaaS preferred) and track record of exceeding sales targets.\n\nProactive, energetic self-starter; well-organized, personable, and a quick learner who thrives in a fast-paced environment with a track record of exceeding sales goals.\n\nAbility to persuasively sell Varsity Tutors’ learning tools and services and clearly articulate the distinct competitive advantages over other tutoring programs/vendors.\n\nConfident communicator with active listening skills and the ability to build rapport and outline a general buying vision.\n\nStrong problem-solving skills and ability to adapt quickly in a fast-paced environment.\n\nExcellent verbal and written communication skills.\n\nDemonstrated professionalism and composure in interactions with stakeholders at all levels of schools or district leadership.\n\nAbility to work independently and multitask.\n\nComfort with ambiguity as we test and learn how to best meet the needs of school partners.\n\nExperience logging and tracking work in a Customer Relationship Management (CRM) system.\n\n* Understand and appreciate that Nerdy is an apolitical company and that we can have the largest impact if we are united in our focus on helping people learn and not divided or distracted by advancing unrelated causes.\n\n\n\nResponsibilities:\n\nManage and drive a robust sales pipeline using inbound/outbound lead campaign strategies\n\nConsult with school and district leaders and persuasively communicate the impact and value proposition of our learning tools and services.\n\nEffectively address questions and challenges from school district leaders and overcome objections and obstacles.\nManage existing school district accounts with the ability to strengthen and extend long-term partnerships.\n\nFacilitate a consultative conversation to understand school/district needs and recommend a customized solution. \n\nGather feedback to help improve and focus the efforts of account executives and our go-to-market (GTM) strategy and enhance Varsity Tutors for Schools product offerings.\n\nSell additional support services to schools and districts to achieve targeted sales quotas.\n\nManage long-term relationships and execute contact and engagement strategies for school or district-level accounts.\n\nEducate school partners on student product usage, engagement, and further opportunities to partner in improving student outcomes.\n\nGenerate upsell opportunities and close deals with school-based contacts to achieve sales quotas.\n\nCollect and share customer feedback with a cross-functional team to drive continuous improvement of products and solutions.\n\nAssist with outbound calling and other projects as needed for the Varsity Tutors for Schools team.\n\n\n\nVarsity Tutors Leadership Principles:\nRelentless Focus on Customers | Comfort with Ambiguity | Ownership | Simplify | Intellectual Curiosity | Build Teams | Think Big | Insist on High Standards | Bias for Action | Build Trust | Go Deep | Have Conviction | Deliver Results | Are Right, a Lot\n\nBenefits/Culture:\n\n\n* Competitive Salary and Variable Compensation\n\n* Healthcare Plans (Medical, Dental, Vision, Life)\n\n* 401k Company Matching Plan\n\n* Maternity, Paternal, and Adoption Leave\n\n* Fully Remote Position\n\n* Flexible PTO and Holidays\n\n* Free Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)\n\n* Unique opportunity to help transform how the world learns!\n\n* Fun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture\n\n\n\nVarsity Tutors is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. (INDHP) \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Sales and Sales jobs that are similar:\n\n
$50,000 — $105,000/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nKennewick, Washington, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
\nAbout the role:\n\nWe are looking for a Staff Software Engineer based in North America to join our mission to help people learn!\n\nThis is a great opportunity to work with an amazing team and drive the technology of learning products and platforms. We operate in a highly collaborative environment with Product and Design to build experiences that matter to our customers. At Nerdy, engineers do not just write code; they actively participate in the conversation on what and how to build the systems and solutions that matter to our customers. If you love your customers as much as we do, we'd love to hear from you.\n\nThe Staff Engineer will assume a dual role as a technical leader and a visionary for our highly complex and high-performing systems. In this capacity, they will not only provide technical guidance and mentorship to the team but also play a pivotal role in shaping and driving the overarching vision of our system, aimed at enhancing the experience for our tutors and optimizing our tutor-supply chain.\n\nThis position is a full-time remote opportunity. (We've been remote-friendly for years, and that isn't going away.)\n\nAbout the Team: \n\nThe Engagement team owns our student customer-facing systems, including our digital classroom and learning tools - the experiences that students learn in. If you want to have direct, meaningful impact on our customers’ learning this is the place! You will architect scalable software solutions, understand and implement best practices, and create technology that is highly performant and extensible.\n\nAbout Nerdy: \n\nNerdy (NYSE: NRDY), the parent company of Varsity Tutors, is a leading platform for live online learning, with a mission to transform the way people learn through technology. The Company’s purpose-built proprietary platform leverages technology, including Machine Learning and AI (Nerdy AI Learning Products - Press Release), to connect learners of all ages to experts, delivering superior value on both sides of the network. Nerdy’s comprehensive learning destination provides learning experiences across 3,000+ subjects and multiple formats—including one-on-one instruction, small group classes, large format group classes, on-demand study support, and adaptive self-study. Nerdy’s flagship business, Varsity Tutors, is one of the nation’s largest platforms for live online tutoring and classes. Its solutions are available directly to students and consumers, as well as through schools and other institutions. Learn more about Nerdy at https://www.nerdy.com/.\n\nKey Responsibilities\n\n\nTechnical Leadership: Serve as the technical point of reference for the squad and broader engineering team, ensuring best practices and architectural standards are upheld.\n\nSolution Design: Lead the design and architectural discussions, making pivotal decisions on technologies, frameworks, and design patterns.\n\nCode Quality: Advocate for and ensure the delivery of high-quality, maintainable, and scalable code. Conduct regular code reviews and provide mentorship to team members.\n\nCollaboration: Work closely with product managers, designers, and other stakeholders to understand requirements, provide technical insights, and ensure the timely delivery of features.\n\nStrategy and Vision: Contribute to the engineering department's strategy and vision, bringing innovative ideas to improve our customer-facing experiences..\n\nProblem Solving: Address complex technical challenges, innovate solutions, and optimize existing systems for scalability and performance.\n\nTeam Development: Mentor and develop team members, helping them to grow in their technical roles and careers.\n\n\n\n\n \n\nQualifications: \n\n\nMinimum of 7 years of software engineering experience with a proven track record of working on complex systems.\n\nIn-depth knowledge of modern software engineering practices, design patterns, and architectures.\n\nStrong expertise in two or more web or web services technology stacks and a growth mindset to learn new technology stacks to address the business problems at hand. Aptitude to quickly learn new languages and technologies as necessary.\n\nAbility to communicate complex technical concepts clearly to both technical and non-technical stakeholders.\n\nDemonstrated experience in collaborating with multidisciplinary teams.\n\nExcellent problem-solving and analytical skills.\n\nA strong owner willing to roll up their sleeves. This role includes coding and reviewing the code of others.\n\nAbility to implement customer-facing solutions that solve the customers’ true needs.\n\nNerdy is an apolitical company focused solely on helping people learn, and we achieve the most when united in this mission. \n\n\n\n \nBenefits:\n\n* \nCompetitive Salary plus Equity in the company\n\n\n\nHealthcare Plans (Medical, Dental, Vision, Life)\n\n\n\n401k Company Matching Plan \n\n\n\nPTO and Company Holidays\n\n\n\nRemote work environment\n\n\n\nMaternity, Paternal, and Adoption Leave\n\n\n\nFree Learning Membership for you and your household (1-1 tutoring hours, unlimited use of on-demand services, and access to our online classes)\n\n\n\nOnce-in-a-lifetime opportunity to help transform how the world learns!\n\n\n* \nFun, collaborative, and team-oriented work environment with plenty of training and a feedback-rich culture.\n\n\n\n\nNerdy Leadership Principles\nRelentless Focus on Customers * Comfort with Ambiguity * Ownership * Simplify * Intellectual Curiosity * Build Teams * Think Big * Insist on High Standards * Bias for Action * Build Trust * Go Deep * Have Conviction * Deliver Results * Are Right, a Lot\n \n\nNerdy is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. \n\n#Salary and compensation\n
No salary data published by company so we estimated salary based on similar jobs related to Design and Engineer jobs that are similar:\n\n
$77,500 — $117,500/year\n
\n\n#Benefits\n
💰 401(k)\n\n🌎 Distributed team\n\n⏰ Async\n\n🤓 Vision insurance\n\n🦷 Dental insurance\n\n🚑 Medical insurance\n\n🏖 Unlimited vacation\n\n🏖 Paid time off\n\n📆 4 day workweek\n\n💰 401k matching\n\n🏔 Company retreats\n\n🏬 Coworking budget\n\n📚 Learning budget\n\n💪 Free gym membership\n\n🧘 Mental wellness budget\n\n🖥 Home office budget\n\n🥧 Pay in crypto\n\n🥸 Pseudonymous\n\n💰 Profit sharing\n\n💰 Equity compensation\n\n⬜️ No whiteboard interview\n\n👀 No monitoring system\n\n🚫 No politics at work\n\n🎅 We hire old (and young)\n\n
\n\n#Location\nOhio City, Ohio, United States
👉 Please reference you found the job on Remote OK, this helps us get more companies to post here, thanks!
When applying for jobs, you should NEVER have to pay to apply. You should also NEVER have to pay to buy equipment which they then pay you back for later. Also never pay for trainings you have to do. Those are scams! NEVER PAY FOR ANYTHING! Posts that link to pages with "how to work online" are also scams. Don't use them or pay for them. Also always verify you're actually talking to the company in the job post and not an imposter. A good idea is to check the domain name for the site/email and see if it's the actual company's main domain name. Scams in remote work are rampant, be careful! Read more to avoid scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
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